Mercury Milan Complaints

2,579 consumer complaints on file.

#10970505April 4, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 35 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER OFF THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969856April 1, 2017
POWER TRAIN
TRANSMISSION PROBLEM. WRENCH LIGHT COMES ON AND CAR DECELERATES FROM 55 MPH TO 5 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969943April 1, 2017
AIR BAGS
THE DASH ON THE FRONT PASSENGER SIDE OF THE CAR IS WARPED AND STICKING UP. IT STICKS UP OVER THE DOOR FOR THE AIR BAG TO COME OUT OF. THERE IS NO WAY TO PUT IT BACK AS IT IS WARPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969815March 31, 2017
AIR BAGS
TAKATA RECALL, WE HAVE NEVER BEEN CONTACTED TO HAVE THIS ITEM REPLACED. WE RECEIVED OUR NOTICE ON JULY 2016. THIS IS A VERY DANGEROUS SITUATION AND CAUSING UNDUE MENTAL ANGUISH TO OUR FAMILY WHILE DRIVING THIS VEHICLE . WE HAVE NOT TRAVELED FAR IN THIS VEHICLE DUE TO THIS DANGEROUS CONDITION. IT IS LIKE DRIVING AN IED!!!! WHY CAN'T THE FORD MOTOR COMPANY GET THIS CORRECTED? PLEASE HELP IN ANY WAY YOU CAN TO MOVE THIS PROCESS TO A SAFE RESOLUTION. WE HAVE LOW MILES ON THIS VEHICLE AND WOULD LIKE TO HAVE THE AIRBAGS CORRECTED SO WE CAN STILL UTILIZE OUR VEHICLE TO ITS FULLEST POTENTIAL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969568March 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969216March 29, 2017
AIR BAGS
TAKATA RECALL 17S01 FORD REFUSES TO PROVIDE LOANERS FOR SERIOUS INJURY OR DEATH IN RECALL LETTER.LEXUS,HONDA HAD SAME LETTER AND PROVIDED LOANERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969030March 28, 2017
POWER TRAIN
CHECK ENGINE LIGHT CAME ON, TOOK TO MY MACHANIC.DIGNOSTIC READ OUT INDICATED SOMETHING TO DO WITH AIR POLLUTION DEVICE( HE DID NOT KNOW WHICH ONE) UNTIL HE LOOKED AT THE CAR. NOW I HAVE A WRENCH LIGHT ON AND THE CAR DOES NOT WANT TO STAY RUNNING, SMELLS " RICH RUNNING" AND WILL HARDLY GO DOWN THE ROAD. NOT TOO LONG AGO I HAD PROBLEMS WITH THE DOOR LOCK SYSTEM ALSO, WAS RELOCKING DOORS AFTER I LOCKED THEM. I HAVE COMPLAINED SINCE DAY ONE THAT THERE WAS SOMETHING NOT RIGHT WITH THE ELECTRICAL SYSTEM ON THIS CAR. I THINK WHATEVER IS WRONG WITH THE ENGINE NOW IS ALL TIED INTO EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968704March 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/02/17* UPDATED 08/15/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968814March 27, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN REVERSE. THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL SEIZED. THE ADVANCETRAC AND POWER STEERING ASSIST INDICATORS ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DEALERS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING.) THE APPROXIMATE FAILURE MILEAGE WAS 74,900. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968449March 25, 2017
STEERING
GOT SERVICE POWER STEERING NOW & SERVICE ADVANCETRAC WARNINGS AND LOST POWER STEERING AND LOST POWER STEERING. THERE WERE NO PREVIOUS WARNINGS TO THE EFFECT INDICATING SERVICE PRIOR TO FAULT. IT WAS A SUDDEN EVENT THAT COULD HAVE CAUSED AN ACCIDENT OR DEATH IF SOMEONE NOT AS STRONG AS I WAS DRIVING. I WAS ABLE TO MUSCLE THE CAR TO KEEP IT WITHIN THE LANES AND DRIVE SAFELY BACK HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967963March 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. UPDATED 05/19/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967971March 23, 2017
STEERING
WHILE DRIVING, IT BECAME EXTREMELY HARD TO TURN THE STEERING (LOST ALL POWER STEERING CAPABILITY). COULD NOT MAKE TURNS AND ALMOST FORCED INTO ON COMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967711March 22, 2017
AIR BAGS
TAKATA RECALL - STILL WAITING SINCE JULY, 2016 FOR BOTH OUR MERCURY MILAN AND LINCOLN MKZ TO HAVE NEW PASSENGER FRONTAL AIR BAGS REPLACED. CONCERNED ABOUT PASSENGER SAFETY SINCE FORD HAS DISCONNECTED THEM!!! HOW LONG MUST WE WAIT FOR THIS TO BE CORRECTED???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967474March 21, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING SYSTEM FAILED. THE CONTACT MENTIONED THAT THE STEERING WHEEL FAILURE TO TURN LEFT OR RIGHT. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO REGAIN POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,862.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967475March 21, 2017
SERVICE BRAKES
ON 4 OCCASIONS, WHILE IN MOTION (3 TIMES WHILE COMING DOWN A HILL AND HITTING A SPEED BUMP IN APARTMENT COMPLEX AND 1 TIME ON THE INTERSTATE AFTER HITTING A SMALL POT HOLE IN A CONSTRUCTION SITE) I HIT THE BRAKES AND AFTER HITTING THE "BUMPS" MY BRAKES "WENT OUT" FOR ABOUT 20 FEET WHERE THE BRAKE PEDAL FLOORED AND DIDN'T DECREASE THE SPEED OF THE VEHICLE AT ALL. WHEN THE BRAKES START WORKING AGAIN, MY CAR BEGINS TO SKID FORWARD UNTIL I LET GO OF MY BRAKE PEDAL. THE PEDAL FEELS LIKE THE ABS KICKS IN. IN ADDITION, OVER THE PAST 6 MONTHS, ROUGHLY, MY BRAKES HAVE BECOME VERY "SOFT", REQUIRING ALOT MORE PRESSURE TO STOP MY VEHICLE. I JUST HAD MY BRAKE PADS AND ROTORS REPLACED AND THAT DID NOT CORRECT THE PROBLEM AT ALL. NOTHING ELSE WAS SAID TO BE WRONG WITH MY BRAKES DURING THE SERVICE APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966095March 15, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE VEHICLE WAS DIAGNOSED AS NEEDING THE HCU REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 06/08/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965803March 14, 2017
SERVICE BRAKES
WHEN CAR IS IN MOTION AND ABS BRAKING IS ACTIVATED DUE TO BRAKING ON GRAVEL OR SLICK ROADS, THE BRAKE PEDAL GOES SOFT AND TO THE FLOOR. BRAKING ABILITY IS GREATLY REDUCED REQUIRING YOU TO RAPIDLY PUMP BRAKE PEDAL TO REGAIN SOME HYDRAULIC PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960292March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED A MANUFACTURER RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER AND THE MANUFACTURER INDICATED THAT THE FIRST NOTICE WAS THE INTERIM LETTER FOR THE RECALL AND THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND NOTICE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE MANUFACTURER WOULD SEND THE SECOND LETTER. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960307March 13, 2017
SERVICE BRAKES
THE ANTI LOCK BRAKES CAME ON WHEN I WAS SLIDING IN SNOW . THEN MY BRAKES WENT SOFT . I HAD TO STOP AND PUT MY CAR IN PARK AND PUMP THE BRAKE PEDDLE TO GET THEM TO COME BACK UP. VERY SCARY THIS IS THE SECOND TIME IT HAS HAPPENED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960308March 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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