Mercury Milan Complaints

2,579 consumer complaints on file.

#10980440April 25, 2017
WHEELS
I JUST NOTICED THAT I NOW HAVE A MISSING WHEEL STUD AND LUG NUT ON BOTH OF MY FRONT WHEELS. THIS CAR DOES HAVE THE 17" STEEL WHEELS. THERE WAS A RECALL FOR STUDS BREAKING BACK IN 2011, 11S23, AND ACCORDING TO FORD CUSTOMER SERVICE, THE STUDS WERE INSPECTED AND LUGS NUTS WERE REPLACED BEFORE I PURCHASED THIS VEHICLE IN JUNE OF 2011. THE CAR CURRENTLY HAS 86,805 MILES ON IT. THE LAST TIRE ROTATION WAS JUST ABOUT A YEAR AGO AT 75,114 MILES AND WAS DONE AT THE FORD DEALERSHIP. AT THAT POINT I PAID TO HAVE ONE OF THE FRONT WHEEL STUDS REPLACE BECAUSE THEY SAID IT WAS STRIPPED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980476April 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE NOT AVAILABLE A DEALER WAS ALSO CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980039April 24, 2017
STEERING
THE POWER STEERING FAILED WHILE I WAS DRIVING AND THE DASH INDICATED "SERVICE POWER STEERING". I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD WITH GREAT EFFORT. I STOPPED THE CAR AND TURNED IT OFF. AFTER RE-STARTING THE CAR THE POWER STEERING WORKED. THE NEXT TIME THE CAR WAS STARTED THE POWER STEERING DID NOT WORK INDICATING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC". THE CAR CANNOT BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979994April 23, 2017
SERVICE BRAKES
DRIVING AFTER IT RAINED OVER NIGHT, THE CAR IN FRONT OF ME BRAKED SUDDENLY. I HIT THE BRAKE HARD ENOUGH TO TRIGGER THE ABS SYSTEM BUT MY CAR WOULD NOT STOP. I WAS ABLE TO SWERVE OFF THE ROAD BUT WHEN I TRIED APPLYING THE BRAKE THE PEDAL WENT TO THE FLOOR AND SOFTENED. I PUT THE CAR IN PARK AND TURNED IT OFF. WHEN I TURNED IT BACK ON, THE PEDAL WAS STILL SOFT AND REQUIRED I BRAKE A GREAT DISTANCE IN ADVANCE. I HAD TO GET THE CAR TOWED BECAUSE I COULD NOT DRIVE LIKE THAT IN TRAFFIC DURING RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979792April 21, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE DRIVING 35 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE PULLED TO THE RIGHT AND STRUCK THE CURB SLIGHTLY. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO A FUEL STATION. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNFAMILIAR WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979856April 21, 2017
AIR BAGS
TAKATA RECALL NOTHING BAD HAS HAPPENED YET, THANK GOD! RECALL WAS JUNE 2016 AND THEY SAID THEY WOULD NOTIFY ME WHEN PARTS ARE AVAILABLE TO FIX THE ISSUE. HOWEVER IT IS NOW NEARLY A YEAR LATER AND I STILL HAVE NOT HEARD ANYTHING, AND ON OWNER.FORD.COM/TANAKA IT STILL SAYS "STATUS: 12 - RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." I'VE BEEN DRIVING IN FEAR ANY TIME I HAVE A PASSENGER IN THE FRONT SEAT - KNOWING THAT IF I GET IN AN ACCIDENT THE AIRBAG MAY EXPLODE SENDING METAL FRAGMENTS SHOOTING INTO ME AND MY PASSENGER. HOW IS IT OK THAT THIS IS LEFT "REMEDY NOT YET AVAILABLE?" HOW IS IT OK TO PUT CUSTOMERS IN DANGER WITHOUT FIXING THE ISSUE FOR OVER A YEAR? ARE THERE NOT RENTAL CARS THAT THEY CAN GIVE ME IN THE MEAN TIME? I'M TIRED OF WAITING, I'M ABOUT TO MOVE OUT OF THE STATE, AND WILL BE UNABLE TO RECEIVE THE LETTER SAYING IT IS FIXED. WHO KNOWS IF I WILL EVER RECEIVE A LETTER ANYWAY? THIS IS DISGRACEFUL AND HORRIBLE AND FRIGHTENING. I WILL BE SEEKING LEGAL ACTION UNLESS THIS IS FIXED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979611April 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979224April 19, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR RANDOMLY ILLUMINATED. THE DEALER DIAGNOSED THAT THE POWER STEERING ASSEMBLY RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 78,238. UPDATED 06/08/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979049April 18, 2017
AIR BAGS
TAKATA RECALL. FORD NOTIFIED ME IN JULY OF 2016 OF THE DEFECT AND RECALL. TEN MONTHS LATER AND STILL NO RESOLUTION. WHAT IS THE ALLOWED TIME FOR REPAIR. WHEN I CALL THE DEALER THEY TELL ME THEY WILL CONTACT ME WHEN THEY HAVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979067April 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979131April 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978911April 17, 2017
STEERING
MY 2010 MILLAN WITH ONLY 45,000 MILES ON IT, WIFE WAS DRIVING WHEN POWER STEERING SHUT DOWN CAUSING HER TO DRIVE OFF THE ROAD BEFORE SHE COULD STOP IT. WENT TO GOOGLE TO SEE IF ANYONE ELSE HAD ISSUES, SAW RECALL: 15S18 WAS ISSUED BUT FOR ONLY 2011 MILLANS PLUS. ALL ERROR CODES WERE SAME AS LISTED ON RECALL, DEALER IS CHARGING ME 1400 DOLLARS AND THEN TOLD ME IF CAR HAD BEEN 1 YEAR NEWER, WOULD HAVE BEEN COVERED 100%. JUST WONDERING IF YOU COULD HELP AND SEE IF ISSUE ALSO EFFECTED SAME CAR BEING JUST 1 YEAR OLDER, THANKS FOR ANY HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972383April 14, 2017
STEERING
MY 2011 MERCURY MILAN HAS A POWER STEERING ASSIST FAULT CODE COMING UP. THE POWER STEERING HAS GONE OUT COMPLETELY WHEN DRIVING. IT HAPPENED SEVERAL TIMES OVER THE PAST 6 MONTHS. IT WOULD RESET ITSELF AFTER THE CAR WAS TURNED OFF AND THEN TURNED BACK ON. IT NOW HAS FAILED COMPLETELY ON APRIL 14, 2017 AND THE CODE READS "POWER STEERING ASSIST FAULT" AND "ADVANCE SERVICE TRACK". I HAVE TAKEN IT TO A FORD DEALERSHIP AND THEY ARE SAYING THAT MY VIN NUMBER IS NOT UNDER THE RECALL EVEN THOUGH MY VEHICLE HAS THE SAME EXACT PROBLEM AND IS THE SAME YEAR, MAKE AND MODEL. HOW CAN MY VEHICLE NOT BE ON THE RECALL WITH THE SAME EXACT PROBLEM? I CONTACT FORD MOTOR COMPANY AND THEY ARE REFUSING TO REPAIR MY VEHICLE. THIS IS A VERY EXPENSIVE PART TO REPLACE. THE PART COSTS $1,200 ALONE PLUS THE LABOR CHARGES. I DO NOT HAVE THE MONEY TO FIX THE VEHICLE. HOW CAN FORD NOT BE HELD RESPONSIBLE FOR THIS ISSUE? MY FAMILY AND I ARE IN DANGER NOW AND I NEED A VEHICLE TO GET BACK AND FORTH TO WORK AND I DO NOT HAVE A SECOND VEHICLE. THE DEALERSHIP ALSO WANTS A DIAGNOSTIC FEE OF $125 TO SEE THE VEHICLE. I NEED SOMEONE'S ASSISTANCE TO GET THE VEHICLE PROPERLY REPAIRED AND FOR FORD TO PAY FOR IT. HOW CAN THEY PUT ME AND MY FAMILY AT RISK OF CRASHING WHEN THERE IS A RECALL ON THE THE SAME YEAR, MAKE AND MODEL AND THE EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972191April 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972129April 12, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO DRIVE, THE STEERING WHEEL WAS DIFFICULT TO MOVE. THE DEALER DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 7,600. UPDATED 06/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971924April 11, 2017
AIR BAGS
TAKATA RECALL WAS ISSUED 6/16 DEALER STILL HAS NO PARTS TO MAKE THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971094April 7, 2017
SERVICE BRAKES
COMPLETE BRAKE FAILURE MADE IT NECESSARY TO REPLACE THE MASTER CYLINDER AND THE BRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970972April 6, 2017
SERVICE BRAKES
WHILE DRIVING ON APRIL 29, 2016 THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WHEN ATTEMPTING TO BRAKE ON A CITY STREET. CAR WOULD STILL STOP , BUT NOT VERY SAFELY. TOOK CAR TO MECHANIC. MECHANIC BLED AND ADJUSTED BRAKES, CHARGING $35.00. ON 4/7/17 THE SAME THING HAPPENED. WILL TAKE BACK TO MECHANIC ALONG WITH ARTICLE FROM 12/27/16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970671April 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 07/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970833April 5, 2017
STEERING
WENT TO BACK OUT OF THE DRIVEWAY FOR WORK, AND GOT AN ALARM AND THE POWER STEERING ASSIST FAULT INDICATION. TURNED THE WHEEL AND HAD NO ASSIST. RETURNED TO THE DRIVEWAY, SHUT THE CAR OFF, AND CONTACTED FORD DEALER. WAS INFORMED THAT WHILE THERE WAS A RECALL IN EFFECT (15S18) MY CAR WAS NOT COVERED, SO I WOULD HAVE TO PAY FULL PRICE. NOT SURE HOW I CAN HAVE THE EXACT PROBLEM, INCLUDING THE DTC C200D WHICH INDICATES REPLACEMENT IS REQUIRED. AND NOT BE COVERED. WAS ABLE TO DRIVE TO THE DEALER (ABOUT 2 MILES) FOR THE REPAIR. I AM HOPING YOU INSIST THAT FORD EXPAND THIS RECALL SINCE IT IS OCCURRING OUTSIDE THE CURRENT VIN LISTINGS. I'M JUST GLAD IT DIDN'T HAPPEN AT SPEED ON THE HIGHWAY AT RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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