Mercury Milan Complaints

2,579 consumer complaints on file.

#10533926August 6, 2013
VEHICLE SPEED CONTROL
VEHICLE LOST SPEED FOR NO REASON. THE ACCELERATOR PEDAL HAD NO RESPONSE BUT THE MOTOR STAYED AT IDLE. STILL HAD BRAKES, STEERING AND OTHER FUNCTIONS BUT NO ABILITY TO ACCELERATE. THE VEHICLE DID HAVE A CHECK ENGINE LIGHT COME ON (WRENCH ICON) AT THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533586August 5, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING AT APPROXIMATELY 58 MPH ON 7/20/13 THE WRENCH LIGHT CAME ON, THE CAR LOST POWER. THE CAR WAS STILL RUNNING BUT THERE WAS NO REACTION IN POWER WHEN PUSHING ON GAS PEDAL. PULLED THE CAR OVER, PUT IN PARK, IT WAS STILL RUNNING, WITH A SLIGHT SHAKE, TURNED CAR OFF WAITED SEVERAL MINUTES BEFORE STARTING. WHEN STARTED THE CAR RAN FINE AND THE LIGHT WAS OFF. TWO DAYS LATER, 7/22/13, THIS HAPPENED AGAIN WHILE I WAS MAKING A TURN FROM A STOP SIGN. SAME THING PULLED OVER, RESTARTED, LIGHT WAS OFF, DROVE FINE. FEW DAYS LATER, 7/25/13, CAR WENT IN FOR OIL CHANGE AND TIRE ROTATION AND I HAD THEM SEE WHAT THEY COULD FIND OUT. UP UNTIL THIS POINT THE CAR HAS RAN FINE, NO ISSUES, AND I LOVE THE CAR. I WAS INFORMED THAT IT WAS A THROTTLE BODY ISSUE AND IS ON BACK ORDER FOR ONE-TWO MONTHS. I THEN DRIVE THE CAR WITH NO ISSUES FOR SEVERAL DAYS. ONCE AGAIN ON 7/30/13 THE SAME THING HAPPENS THIS TIME AT ABOUT 35 MPH, IS FINE ONCE STARTED BACK UP. SAME THING ON 8/1/13. ON 8/4/13 I WAS ON MY WAY HOME GOING APPROXIMATELY 55 MPH AND THIS HAPPENS, I WAS ABLE TO GET OFF TO THE SIDE OF THE ROAD QUICK ENOUGH THAT IT DIDN'T INTERFERE WITH THE TRAFFIC BEHIND ME. I GOT DOWN THE ROAD AND WAS TRYING TO TURN ONTO MY ROAD AND THIS HAPPENS AGAIN AND I AM NOW IN MIDDLE OF LANE FOR ONCOMING TRAFFIC, I MANAGE TO GET IT GOING AND FINISH TURN JUST FOR IT TO HAPPEN AGAIN AND I WAS ALMOST REAR ENDED BY PERSON TURNING ONTO ROAD. I THEN LET THE CAR SIT FOR SEVERAL HOURS BEFORE I HAD TO RUN AN ERRAND, I WAS ONLY ABLE TO MAKE IT THREE HOUSES DOWN BEFORE THIS HAPPENED AGAIN. THIS IS AN EXTREME SAFETY ISSUE, I AM LUCK IN THAT I LIVE IN A RURAL AREA, BUT THERE IS ENOUGH TRAFFIC OR WHEN GOING TO WORK, THAT THIS COULD CAUSE A BAD ACCIDENT CAUSING INJURY NOT ONLY TO MYSELF OR ANOTHER DRIVER BUT TO THE CHILDREN IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533600August 5, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING AT APPROXIMATELY 45 MPH, I LOST THROTTLE RESPONSE, THE ENGINE ASSUMED IDLE RPMS. FORTUNATELY THERE WAS A PLACE I COULD PULL OVER AND CALL FOR A ROLL BACK TO TAKE THE CAR TO THE FORD DEALER. THE THROTTLE BODY ASSEMBLY WAS THE CULPRIT AND WAS SUBSEQUENTLY REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533641August 5, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING CAR STARTED TO SHAKE ACTED LIKE IT WANTED TO DIE CHECK ENGINE LIGHT CAME ONE AND LITTLE WRENCH LIGHT THIS HAPPENED OUT OF THE BLUE NO WARNING OR ANYTHING ONE SECOND CAR RUNNING FINE THE NEXT WILL NOT ACCELERATE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533652August 5, 2013
ENGINE
I WAS DRIVING MY CAR WITH THREE CHILDREN IN THE BACKSEAT AT 65 MILES PER HOUR.WHEN THE CAR GOES INTO LIMP MODE WHILE CROSSING A HIGHWAY WITH ON COMING TRAFFIC. THIS COULD OF KILLED MY KIDS AND MYSELF AND POSSIBLY SOMEONE ELSE. THIS IS THE WORST CAR I HAVE EVER BOUGHT. VERY UPSET *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533362August 3, 2013
POWER TRAIN, ENGINE
DRIVING DOWN BUSY BY PASS @ ABOUT 65 MPH. CAR STARTED TO STALL OUT. CAR BEHIND ME ALMOST HIT ME FROM BEHIND BECAUSE OF THIS. HAD CAR CHECKED OUT, IT WAS THE THROTTLE BODY SENSOR. SOMETHING ABOUT NOT OPENING AND/OR CLOSING PROPERLY.....HAD A DIAGNOSTICS DONE: CODE P2111...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533392August 3, 2013
POWER TRAIN
ON 7/26 THE CAR LOST ALL ENGINE POWER ON THE HIGHWAY AND THE WRENCH LIGHT APPEARED. AFTER COASTING TO THE SIDE OF THE ROAD, THE CAR SHAKES UNTIL PUT INTO PARK. I SHUT THE CAR OFF, WAIT A FEW SECONDS, RESTART AND THE WRENCH DISAPPEARS AS WELL AS THE SHAKING. I AM ABLE TO CONTINUE AS IF NOTHING HAPPENED. THREE MORE TIMES IT HAPPENS THAT DAY. A FEW DAYS GO BY WITHOUT INCIDENT. ON 7/31 IT OCCURS AGAIN THREE TIMES FOLLOWING THE SAME TRAVEL ROUTE AS THE DAYS BEFORE, BUT IN A 35MPH ZONE INSTEAD. ON 8/2 I TAKE THE CAR TO A MECHANIC WHO DIAGNOSES IT AS P2111 (FAULTY THROTTLE BODY) AND SAYS HE CAN'T GET THE PART DUE TO A NATIONAL BACK ORDER. MY FAULTY PART IS 9L8E-9F991-BC AND I HAVE CALLED AND LOOKED ONLINE AT SEVERAL FORD DEALERS AND AM ALSO TOLD THE PART IS ON NATIONAL BACK ORDER WITH NO FIRM ETA. THE CAR IS NOT DRIVABLE UNTIL THIS IS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533274August 2, 2013
POWER TRAIN
2011 MERCURY MILAN- ON JULY 24, 2013 , TRAVELING AT 40 MPH AND THEN DROPPED TO ABOUT 10 MPH. (WRENCH) CHECK ENGINE LIGHT CAME ON. VERY SCARY , THIS HAPPENED DURING RUSH HOUR TRAFFIC AND HAD TO PULL OVER. TURNED CAR OFF AND RESTARTED WITH NO PROBLEM. HAPPENED AGAIN ON JULY 31, 2013. THROTTLE BODY REPLACED AT DEALERSHIP. $707.97ON AUGUST 1/2013. OUT OF WARRANTY SO NOW I AM OUT OF POCKET. ONLY 39,000 MILES ON VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533275August 2, 2013
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533052August 1, 2013
ENGINE, VEHICLE SPEED CONTROL
SHORTLY AFTER PURCHASE, VEHICLE WOULD 'STUMBLE' AT HIGHWAY SPEEDS (40-65). POWER WOULD RECOVER AND CONTINUE. PROBLEM SEEMED TO OCCUR MORE OFTEN IN HOT WEATHER AND SEEMED LESS FREQUENT IN COOLER (WINTER) WEATHER. DEALER COULD NOT DUPLICATE BUT PERFORMED RECALL 10B15C. PROBLEM WORSENED WITH LOSS OF POWER WITHOUT WARNING AT ANYWHERE BETWEEN 35 - 65MPH WITH 'WRENCH' APPEARING ON DISPLAY. SHUTTING CAR OFF AND RESTART AFTER A COUPLE/FEW MINUTES RETURNS POWER WITH NO ILLUMINATION OF WRENCH OR ENGINE SYMBOL. POWER LOSS NOW OCCURRING ON EACH TRIP AND HAS OCCURRED REPEATEDLY WITHIN SHORT TIME (MINUTES) OF FIRST FAILURE. IF ENGINE DIES REPEATEDLY, ENGINE SYMBOL ILLUMINATES AND CODES P2111 AND P0685 HAVE BEEN FOUND. ENGINE NOW DIES BOTH AT HIGHWAY SPEEDS AND AT IDLE. RESEARCHED WEB FOR CODES AND FOUND THAT THROTTLE BODY IS A LIKELY PROBLEM. CONTACTED DEALER(S) WHO STATED ANY REPAIRS WOULD BE AT CUSTOMER'S EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533155August 1, 2013
EXTERIOR LIGHTING
I WAS PULLED OVER BY POLICE FOR BURNT OUT TAILLIGHT ASSEMBLY ...PASSENGER SIDE ASSEMBLY NEEDED REPLACED AT 42000 MILES AND NOW DRIVERS SIDE BURNT OUT AT 43000 MILES...FACTORY ONLY PART COST ME $432 AND NOW I'M LOOKING AT ANOTHER $432... I THOUGHT LED ASSEMBLIES WERE SUPPOSE TO LAST LONGER THAN BULBS.... NOT THE CASE IN 2010 MERCURY MILANS... THIS IS MY FIRST FORD AND MY LAST FORD!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532810July 31, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING AND THE ENGINE LIGHT COMES ON AND THE CAR BEGINS TO LOOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT AND THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED LIKE 50 MPH OR AT ANYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532710July 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532364July 29, 2013
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHILE WE WERE DRIVING THE VEHICLE, THE BLOWER MOTOR FOR THE AIR CONDITIONER SHUT ITSELF OFF THEN CAME BACK ON AND IT WAS BLOWING WHITE SMOKE OUT OF ALL OF THE VENTS. WE HAD TO PULL OVER TO THE SHOULDER OF THE ROAD AND SHUT OFF THE CAR IN ORDER TO STOP THE WHITE SMOKE FROM COMING THROUGH THE VENTS. THE HVAC BLOWER CONTROL MOTOR UNIT HAD STARTED BURNING AND FAILED TO DISENGAGE THE BLOWER MOTOR WHILE IT WAS BURNING. ADDITIONALLY THE VEHICLES 40A FUSE AND 30A ISO RELAY DID NOT WORK PROPERLY, IF WE DID NOT SHUT OFF THE CAR IT WOULD HAVE CONTINUED TO BURN. THIS IS THE SECOND INSTANCE OF THIS HAPPENING TO OUR MERCURY, THE FIRST TIME WE WERE PARKED AND WHEN WE TURNED THE CAR ON IT STARTING BLOWING WHITE SMOKE AND SMELLED OF BURNT ELECTRONICS AND OZONE FROM AN ELECTRICAL FIRE IN THE CAB. WHEN WE HAD A FORD SERVICE CENTER LOOK AT THE VEHICLE, WE WERE TOLD THIS IS A COMMON PROBLEM WITH THIS TYPE OF VEHICLE. AND THAT THE CONTROL UNIT IS BEING USED LIKE A FUSE TO THE BLOWER MOTOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10532397July 29, 2013
POWER TRAIN
I WAS DRIVING MY FAMILY HOME IN OUR HYBRID MILAN ON A BUSY STREET AND THE ENGINE LIGHT FOR POWER TRAIN FAILURE (A WRENCH) CAME ON, SIMULTANEOUSLY WITH TOTAL LOSS OF ACCELERATION. I IMMEDIATELY PUT ON MY BLINKER TO MOVE OUT OF THE WAY AND TO A SAFE PLACE TO STOP. I WAS IN THE LEFT LANE AND HAD TO MOVE ACROSS SEVERAL LANES TO GET AWAY FROM TRAFFIC CONFUSED BY MY SUDDEN AND APPARENTLY UNREASONABLE DECELERATION. I PULLED OVER INTO A SIDE STREET AND STOPPED THE CAR, LOOKED UP THE LIGHT MEANING IN THE CARD MANUAL AND WAITED A FEW MINUTES. I RESTARTED THE CAR AND DROVE IT AROUND A SMALL NEIGHBORHOOD SUCCESSFULLY BEFORE I WOULD ATTEMPT TAKING IT HOME WITH MY YOUNG DAUGHTER IN THE CAR. WE TOOK A TENTATIVE DRIVE HOME WITH THE EMERGENCY LIGHTS FLASHING, HOPING IT WOULD NOT HAPPEN AGAIN, AS THERE WAS NO WAY TO GO HOME WITHOUT TRAFFIC IN THE WASHINGTON DC AREA. COMING TO THIS SITE AND SEEING ALL THE COMPLAINTS I AM WONDERING IF WE HAVE TO HAVE FATALITIES BEFORE THIS IS INVESTIGATED AND RECALLED. I DRIVE ON HIGHWAYS DAILY AND MY 7 YEAR OLD'S LIFE IS TOO IMPORTANT FOR THIS UNCERTAINTY. UNTIL NOW, I JUST LOVED MY CAR. NOW IT IS SCARY AS I SEE THIS IS COMMON, UNPREDICTABLE AND CLEARLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532199July 28, 2013
ELECTRICAL SYSTEM
I WON A 2007 MERCURY MILAN WITH A 3.0L DOHC MOTOR. I WAS TURNING ONTO THE ROAD I LIVE ON, STARTED TO ACCELERATE, AND IT STARTED SPITTING AND SPUTTERING. IT FELT LIKE IT WAS RUNNING ON ONLY A FEW CYLINDERS. WE HAD THE COMPUTER SCANNED, AND REPLACED THE TWO COILS THAT IT CLAIMED WERE THE ISSUE. DROVE IT DOWN THE ROAD, AND IT STILL DID THE SAME THING. WE THEN TOOK IT TO A LOCAL AUTOMOTIVE ELECTRICIAN, WHO TOLD US THAT ONE OF THE COILS WE DIDN'T REPLACE (WHICH NEVER SHOWED UP AS BAD) MELTED SO BADLY, AND SHORTED OUT THE PCM. HE REPLACED A FEW MORE COILS, THE PCM, HAD THE COMPUTER FLASHED/REPROGRAMMED. I'VE READ ALL OVER THE INTERNET THAT THIS HAS HAPPENED SEVERAL TIMES WITH THIS SAME MOTOR, AND I'M WONDERING WHY FORD/MERCURY HAVE NOT BOTHERED TO ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532223July 28, 2013
ENGINE
WHILE TRAVELLING 40 MPH THE VEHICLE SUDDENLY STALLED AND ALL OF THE LIGHTS CAME ON IN THE DASH. THE VEHICLE APPEARED TO GO INTO THE LIMP MODE. AFTER PULLING OVER TO THE SIDE OF THE ROAD, I WAS ABLE TO RESTART THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532260July 28, 2013
VEHICLE SPEED CONTROL
DRIVING ON EXPRESSWAY AT 65 MPH, AND VEHICLE LOST POWER, COASTED TO SIDE OF ROAD. ENGINE WAS VIBRATING/SHAKING A LOT. THE WRENCH SYMBOL WAS LIT. I SHUT THE VEHICLE OFF. WAITED JUST A SHORT TIME, ABOUT 30 SECONDS AND STARTED AND IT SEEMED OKAY. I CONTINUED HOME, ABOUT 10 MILES WITHOUT ANOTHER PROBLEM. IT ALSO HAPPENED ANOTHER TIME, JUST DRIVING ABOUT 10 MPH, WHEN I PULLED OUT OF MY DRIVEWAY. I BELIEVE THE ENGINE QUIT, I WAS ABLE TO RESTART IT, AND BACK INTO MY DRIVEWAY. I REMEMBER SEEING THE WRENCH LIGHT AND THE BATTERY LIGHT. AGAIN, THERE WAS A LOT OF SHAKING OF THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532144July 27, 2013
VEHICLE SPEED CONTROL
WENT APPROXIMATELY 1 MILE AFTER STARTING THE CAR. SUDDENLY IT STARTED BUCKING AND JERKING AND SLOWED DRAMATICALLY. NO ONE WAS BEHIND ME, OR IT COULD HAVE CAUSED A HAZARDOUS SITUATION. TURNED OFF OF ROAD. TURNED THE CAR OFF AND RESTARTED IT. IT RAN NORMALLY AND DROVE ABOUT ANOTHER MILE, THEN THE BUCKING AND JERKING HAPPENED AGAIN. TOOK CAR TO AN AREA AND PARKED IT. TOOK CAR IN FOR REPAIR AND TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532135July 27, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING IN CITY TRAFFIC WHEN THE CAR BEGAN TO STALL. ALMOST REAR ENDED BY THE CAR BEHIND ME. WRENCH LIGHT CAME ON AND THE CAR STOPPED. I TURNED IT OFF AND THEN BACK ON AND WAS ABLE TO CREEP TO A SHOULDER WHEN IT STALLED OUT AGAIN. $500 REPAIR AND $55 TOW. MY MECHANIC TOLD ME THE FORD MOTOR CO. WAS WELL AWARE OF THE PROBLEM AND THAT IT HAS BEEN HAPPENING WHEN THE MILEAGE GETS AROUND 50,000 MILES. THIS IS INEXCUSABLE. I'M GOING TO SUE THEM IN MAGISTRATES COURT ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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