Mercury Mariner Complaints

1,512 consumer complaints on file.

#10851364March 24, 2016
FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT KEEPS COMING ON AND I HAVE BEEN TOLD ITS THE LITTLE FLAP TO THE GAS TANK BUT THEY CAN REPAIR IT YET AS A RECALL HOW IS THAT WHEN THEY ALREAY KNOW WHAT IT IS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851234March 23, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ELECTRIC POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,571.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851084March 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND THE PULL OVER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH VOLTAGE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850692March 21, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED INTERMITTENLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850149March 17, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD HESITATE TO ACCELERATE OVER 15 MPH AND THE SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED TWICE THAT THE THROTTLE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846463March 14, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE ATTEMPTING TO MAKE A U TURN AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849525March 10, 2016
STEERING
ON 3/8/2016 I STARTED MY ENGINE AND SHIFTED INTO REVERSE, UPON DOING THIS I NOTICED I HAD NO POWER STEERING. LEADING UP TO THIS DATE FOR APPROXIMATELY 2 WEEKS, I NOTICED MY STEERING WHEEL SHOOK AT ALL SPEEDS WHILE DRIVING AND WHILE PARKED WITH ENGINE RUNNING. I TOOK THE CAR TO RAY SKILLMAN FORD ON 3/8/2016 AND THEY DIAGNOSED THE PROBLEM AS A FAILURE IN THE STEERING ASSIST MOTOR AND THEY SAID THEY WOULD HAVE TO PULL MY STEERING COLUMN TO REPAIR THE MOTOR. I HAD MY CAR SERVICED FOR RECALL 14S05 IN SEPTEMBER 2014 IN WHICH THEY REPROGRAMMED THE POWER STEERING SENSOR AT CAPITAL CITY FORD. THIS RECALL REMEDY FAILED TO PREVENT THE ISSUE OF FAILURE IN MY VEHICLE. THE CLAIM NUMBER THROUGH FORD IS CAS-8977665-P8M0T0. THE TOTAL FOR THE REPAIRS IS $996.04.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840458March 8, 2016
STEERING
WHILE MY CAR WAS PARKED, MY STEERING WHEEL BEGAN SHAKING VIOLENTLY UPON STARTING MY ENGINE ON FEBRUARY 22,2016. THE SHAKING CONTINUED EVERY TIME I DROVE MY CAR AT HIGH OR LOW SPEEDS AND ALSO WHILE IN PARK WITH THE ENGINE RUNNING. ON MARCH 8, 2016, AFTER STARTING MY ENGINE, I NOTICED THE POWER STEERING WAS COMPLETELY NON FUNCTIONING. THERE HAS BEEN A COMPLETE LOSS OF POWER STEERING CONTROL AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840035March 5, 2016
SERVICE BRAKES
WHILE DRIVING ON THE FREEWAY, I HIT THE BRAKES AND THEY STOPPED WORKING. ON THE DASHBOARD IT SAID THAT BRAKES NEEDED TO BE SERVICED. LUCKILY I WAS ABLE TO STOP BY PUTTING MOST OF MY WEIGHT ON THE BRAKE PEDAL. I PULLED TO THE SIDE AND INSPECTED THE CAR, NOTHING WAS WRONG. I PROCEEDED TO RESTART THE CAR AND THE BRAKES APPEARED TO BE WORKING FINE. I TOOK THE CAR TO THE FORD DEALERSHIP AND THEY VERIFIED THAT AN ISSUE HAD OCCURRED, HOWEVER THEY DID NOT KNOW HOW TO FIX THE ISSUE AND CONTACTED FORD. AFTER 4 DAYS THEY CLAIM THAT A TUBE WAS DEFECTIVE AND THAT THE BRAKES ARE FIXED. NO CAR SHOULD HAVE A FAILURE THAT CAUSES SOMEONE THE INABILITY TO STOP, THIS IS POOR ENGINEERING. ALL CARS SHOULD HAVE A FAIL SAFE THAT ALLOWS TO THE CAR TO STOP IN EVENT OF CATASTROPHIC FAILURE. WHAT MAKES THE INCIDENT ODD IS THAT RESTARTING THE CAR FIXED THE PROBLEM FOR ME, ALLOWING ME TO DRIVE IT TO A DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839674March 3, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL SHOOK VIOLENTLY AND SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838608February 26, 2016
SERVICE BRAKES
WHEN BRAKING IT TAKES THE VEHICLE ALONG TIME TO COME TO A STOP WHILE DRIVING DEALER SAYS THAT THE HYDRAULIC CONTROL UNIT IS BAD ( HCU ) THEY WANT 4,000 DOLLARS TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837925February 24, 2016
ENGINE, STEERING
MY VEHICLE IS HAVING TROUBLE STEERING, TOOK MY VEHICLE TO THE REPAIR SHOP AND THEY INFORMED THAT IT WAS A RECALL ON IT. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TOLD ME SINCE MY VIN NUMBER FOR ME VEHICLE WAS NOT IN THE RECALL THERE WAS NOTHING THAT THEY COULD DO AND WANTED TO CHARGE ME $125.00 TO PUT IT ON THEIR MACHINE, I ALREADY TO MY SUV TO THE SHOP AND THEY INFORMED TO GO TO THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837936February 24, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE MECHANIC DID NOT INDICATE WHETHER IT WAS THE UPPER OR LOWER INTERMEDIATE SHAFT FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837963February 24, 2016
EQUIPMENT:MECHANICAL, STEERING
THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837984February 24, 2016
STEERING
ON JANUARY 16 2016 POWER STEERING FAILED AND CAR BECAME VERY DIFFICULT TO STEER. POWER STEERING PSCM HAD BEEN REPROGRAMED PURSUANT TO NHSTA RECALL IN DEC. 2014. THIS DID NOT CORRECT THE PROBLEM (OBVIOUSLY) FORD DEALER DETERMINED THAT REPLACEMENT OF STEERING COLUMN WAS REQUIRED TO FIX THE PROBLEM BUT REFUSES TO REIMBURSE ME FOR THE COST ($1306.27)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837726February 23, 2016
STEERING
LOSS OF POWER STEERING. RECALL PERFORMED TO UPDATE SENSOR IN 2014 BUT FAILED JAN 2016. FORD WILL NOT COVER UNDER PREVIOUS RECALL THOUGH INTERNET SHOWS MANY DRIVERS WITH SAME RESULTING SENSOR FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837772February 23, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT, THE STEERING WHEEL JERKED. AFTER THE STEERING WHEEL LOST POWER, IT WENT INTO MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837122February 19, 2016
STEERING
I GOT A RECALL NOTICE IN THE MAIL FOR THE POWER STEERING THAT IT COULD GO OUT. TOOK IT TO A FORD DEALERSHIP - AUTONATION IN WHITE BEAR LAKE MN_ AND THEY DID A SOFTWARE UPDATE AND CLOSED THE RECALL OUT AS COMPLETE. ALMOST IMMEDIATELY THE STEERING WHEEL BEGAN SHAKING INTERMITTENTLY AND RANDOMLY. IT GOT TO THE POINT IT WAS SHAKING VIOLENTLY SO I TOOK IT BACK IN AND WAS TOLD THE STEERING COLUMN NEEDED REPLACED. EVEN THOUGH THIS WAS ONE OF THE OPTIONS TO DO IN THE FIRST PLACE ON THE RECALL THEY SAID IT WAS NO LONGER COVERED AND WOULD COST $1300.00. I CALLED FORD AND THEY REFUSED TO COVER IT AS WELL BECAUSE THE SOFTWARE UPDATE WAS DONE. NOW IT IS NOT ABLE TO BE DRIVEN SAFELY UNTIL I CAN AFFORD THE REPAIRS. IT CLEARLY IS RELATED TO THE RECALL AS I KNOW THE 3 OPTIONS WERE TO UPDATE THE SOFTWARE, REPLACE TORQUE SENSOR OR REPLACE STEERING COLUMN. I HAVE READ COUNTLESS SIMILAR COMPLAINTS ONLINE - YET AUTONATION NOR FORD WILL FIX THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837239February 19, 2016
STEERING
POWER STEERING FAILURE WHILE IN MOTION. SAFETY RECALL 14S05. FAILURE REQUIRED STEERING COLUMN AND MOTOR REPLACEMENT. FLASH MEMORY HAD BEEN RE-PROGRAMMED 2 YEARS EARLIER AND THAT DID NOT PREVENT THE FAILURE. FORD WOULD NOT PAY FOR REPAIR OR DISCOUNT THE REPAIR. YOUNG ADULT DRIVER TEMPORARILY LOST CONTROL OF THE VEHICLE AT THE TIME OF FAILURE ON A BUSY CITY STREET WHILE TURNING. $1,223.00 REPAIR ESTIMATE IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836641February 17, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT COULD NOT REMOVE THE KEY FROM THE IGNITION. THE CONTACT HAD TO TURN THE STEERING WHEEL AND MANEUVER THE KEY IN ORDER TO GET IT TO RELEASE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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