Mercury Mariner Complaints

1,512 consumer complaints on file.

#10872775June 6, 2016
ELECTRICAL SYSTEM
WHILE I AM DRIVING MY CAR WILL ALL OF A SUDDEN TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871814June 1, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AFTER HAVING A NEW WATER COOLANT PUMP (THE FOURTH ONE IN MY MARINER HYBRID) AND A NEW THROTTLE BODY BEING PUT INTO MY CAR BY A FORD DEALERSHIP, MY CAR IS STILL HAVING THE SAME PROBLEMS. NOW A "SERVICE EMISSION SYS" WARNING HAS COME ON, AND BEING UNDER 150,000 MILES STILL I CONTACTED FORD TO SEE WHAT COULD BE DONE SINCE IT WAS "FIXED" BY THEM BUT STILL HAS A PROBLEM RELATED TO THE ELECTRICAL HYBRID POWERTRAIN, AND FORD SAYS THERE IS NOTHING ELSE THAT CAN BE DONE, EVEN THOUGH IT CLEARLY IS UNDER THE WARRANTY THAT THEY CREATED DUE TO THE FAILURES OF BOTH PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865916May 19, 2016
SERVICE BRAKES
UPON STARTUP AND SOMETIMES WHEN DRIVING THE ABS WARNING LIGHT WILL ILLUMINATE ALONG WITH THE SERVICE BRAKE SYSTEM AND THE REGENERATIVE BRAKE SYSTEM SHUTDOWN. CAUSING THE BRAKES TO BECOME WEAK AND INEFFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865438May 17, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, WHEELS
REAR HATCH DOESN'T SEAL TIGHTLY, RESULTING IN LEAK WHEN IT'S RAINING- THEN BECAUSE OF LEAK (I THINK) THE REAR DEFROST DOESN'T WORK- AND I'M IN MICHIGAN! ALSO, THE SEALCOAT ON THE RIMS CHIPPED/WORE OFF? THIS RESULTED IN RIMS RUSTING AND WHEN I HAD TIRES REPLACED, NOW THE TIRE WON'T SEAL TO THE RIM EDGE BECAUSE OF PITTING. NOW I HAVE NO REAR DEFROST, A LEAKING LIFT GATE, AND HAVE TO REPLACE RIMS BECAUSE THE SEALCOAT FAILURE ALLOWED MY RIMS TO RUST. THE LIFT GATE AND REAR DEFROST FAILURE HAPPENED A COUPLE MONTHS AFTER MY WARRANTY TIME EXPIRED (MY CAR ONLY HAS 25K MILES ON IT); AND THE RIM I JUST FOUND OUT AFTER REPLACING ALL FOUR TIRES DUE TO 'DRY ROT' (NOT WORN DOWN) FROM THE CAR NOT GETTING DRIVEN ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864352May 11, 2016
ENGINE
I RECENTLY PURCHASED A 2005 MERCURY MARINER. JUST AFTER MAKING MY FIRST PAYMENT, I WAS GOING DOWN THE INTERSTATE IN IT AND IT JERKED LIKE SOMETHING HAD BROKEN. IT NEVER LOST POWER. NEVER HAD ANY GAUGES COME ON OR ANYTHING. I DROVE IT TO THE CLOSEST STORE AND HAD IT TOWED HOME AND THEN TO THE FORD DEALERSHIP IN MY TOWN. THEY CALL ME 2 DAYS LATER AND SAY I NEED A NEW MOTOR $6500. THAT'S MORE THAN THE VEHICLE IS WORTH. I ASK HOW WAS THAT WHEN NO GAUGES CAME ON. HIS RESPONSE WAS "IT'S INTERNAL. GAUGES WON'T COME ON." NEITHER THE LOT I BOUGHT IT AT, FORD, NOR THE FINANCE COMPANY WILL HELP IN THE REPAIRS. JUDGING BY ALL OF THE COMPLAINTS LISTED HERE, THIS SHOULD BE A MANDATORY RECALL. NOW I'M STUCK WITH A LEMON, NO WAY TO FIX IT OR GET OUT OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864127May 10, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE PRESSURE TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKES MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE PADS WERE ALSO REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHEN DRIVING WHILE IT WAS RAINING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863761May 7, 2016
UNKNOWN OR OTHER
SLIGHT GRINDING NOISE WHEN MAKING A HARD LEFT TURN, AS INTO A DRIVEWAY. (RELITIVELY SLOW SPEED, NOT CREEPING)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861588April 26, 2016
ENGINE, POWER TRAIN
TEST DRIVING VEHICLE AND I COULD NOT ACCELERATE. DEALER SAID HE WOULD FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860777April 21, 2016
STEERING
2008 MERCURY MARINER HYBRID. CONSUMER WRITES IN REGARDS TO POWER STEERING RECALL NEVER DONE ON VEHICLE BUT DEALERSHIP STATES POWER STEERING RECALL REPAIRS WERE COMPLETED. *SMD THE CONSUMER IS CURRENTLY EXPERIENCING A PROBLEM WITH THE STEERING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860738April 21, 2016
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE TRYING TO BACK OUT OF A PARKING SPACE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860835April 21, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY 2009 MERCURY MARINER STALLS WHILE ITS IDLE, AT A INTERSECTION OR JUST WAITING. IT STALLS THEN I STARTED UP RIGHT AFTER IT STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860639April 20, 2016
ENGINE, POWER TRAIN
MY MERCURY MARINER'S IDLER PULLEY HAS ALREADY BROKEN THREE TIMES IN THE PAST FIVE MONTHS. THERE MUST BE A RECALL ON THIS VEHICLE. THE CAR IS VERY GOOD AND TOO STRONG FOR THAT THIN BOLT IN THIS PART. LUCKILY, THE FOURTH TIME IT HAPPENED, THE FORD DEALER DIDN'T CHARGE ME FOR THE NEW PART, WHICH ALSO BROKE OFF TWO WEEKS LATER. IT HAS ALSO BROKEN TWO BELTS ALREADY. TRYING TO SOLVE THE ISSUE, I WENT TO METRIC BOLTS AND NUTS, IN WAKEFIELD, MA, AND BOUGHT A HIGHER GRADE HARDENED STEEL BOLT/SCREW, AND IT ALSO BROKE OFF A WEEK LATER. ONCE AGAIN, TWO DAYS AGO, MY MECHANIC PUT IN ANOTHER HARDENED STEEL SCREW. HE ADDED A NUT NEAR THE BEARING, WHICH MAKES A SQUEAKING NOISE, BUT IT HAS NOT BROKEN YET. I AM NOW AFRAID TO DRIVE IT FAR FROM HOME, BECAUSE I HAVE BEEN TOWED SO MANY TIMES ALREADY. I HAVE RESEARCHED THE INTERNET AND REALIZED THAT IT IS A CONSTANT ISSUE. SOME PEOPLE HAVE REPORTED THE OCCURRENCE OF THIS ISSUE 17 TIMES IN LESS THAN A YEAR. IT IS ALSO THE SAME FREQUENT PROBLEM WITH MAZDA TRIBUTE, FORD ESCAPE, FORD FUSION, ETC. WHAT DOES IT TAKE FOR A RECALL? HELP! HELP! HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860174April 18, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE AT A TRAFFIC LIGHT, THERE WAS A KNOCKING IN THE STEERING WHEEL. THE CONTACT STATED THAT AN ELECTRIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853897April 6, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853470April 5, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2005 MERCURY MARINER. AFTER DRIVING HIGH SPEEDS AND COMING TO A STOP, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO RESTART THE VEHICLE. THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853543April 5, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES WERE APPLIED BUT FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS, MASTER CYLINDER, AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853574April 5, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852965April 1, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
SPEED SHIFT FORCED ON 2ND AND 4TH, THE VEHICLE HAS ONLY 77000 MILES AND TRANSMISSION IS BAD, CONTACTED THE DEALER ABOUT THE PROBLEM AND NO ACTION TAKEN, THEY SAID THE VEHICLE IS NOT ON A RECALL CAMPAIGN AND OWNER NEEDED TO DO REPAIR AND IF THE CAMPAIGN STARTED ON THIS PROBLEM IN THE FUTURE THEY WILL REIMBURSE THE REPAIR AMOUNT, I NEED THE VEHICLE ON A DAILY BASIS AND NOW I'M STOCK WITH THE REPAIRS COST OF 1500 PLUS LABOR. I NEED TO ADD THIS VEHICLE TO THE RECALL AS SHOWN HERE: REPORT RECEIPT DATE: SEP 29, 2015 NHTSA CAMPAIGN NUMBER: 15V606000 COMPONENT(S): POWER TRAIN THE VEHICLE WAS IN MOTION WHEN IT HAPPENED , SPEED WAS REDUCED AND WRENCH LIGHT CAME ON THE DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851908March 28, 2016
VISIBILITY/WIPER
VEHICLE PARKED IN DRIVEWAY. CLOSED MAIN REAR HATCH AND REAR WINDOW EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851649March 25, 2016
STEERING
MY TORQUE SENSOR FAILED AFTER RECALL 14S05 WAS PERFORMED. THIS ALMOST CAUSED AN ACCIDENT GOING 70 MPH ON I70 BECAUSE THE POWER STEERING ASSIST WENT INTO MANUAL MODE WITH NO WARNING. HAVE TAKEN THE VEHICLE TO LARRY H MILLER FORD FOR SERVICE FOUND BAD TORQUE SENSOR WHICH WAS SUPPOSED TO HAVE BEEN FIXED WITH THE RECALL. I HAVE TRIED TO WORK WITH FORD AND HAVE HAD NO LUCK WITH ANY RESOLUTION AND I AM GETTING THE RUN AROUND. FROM DOING MY RESEARCH, I AM NOT THE ONLY ONE WITH THIS ISSUE AND I DO BELIEVE FORD HAS NOT MET THEIR OBLIGATION TO THIS RECALL. I WAS TOLD THAT IF I HAD NOT BROUGHT MY VEHICLE IN FOR THE RECALL I MAY BE ELIGIBLE FOR THE REPLACEMENT. SO IF I HAD LET IT GO THEY WOULD FIX THE PROBLEM. BUT, BECAUSE I HAD THE RECALL ADDRESSED IT'S MY PROBLEM. DO NOT THINK FORD IS FIXING THE PROBLEM THEY ARE PUTTING A BANDAGE ON IT. FORD'S RECALL FIX, ONLY RE-FLASHED THE COMPUTER SOFTWARE AND DID NOT PROVIDE A HARDWARE FIX FOR THE TORQUE SENSOR ITSELF, WHICH FAILED FOR A SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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