Mercury Mariner Complaints

1,512 consumer complaints on file.

#11023371September 13, 2017
ENGINE, STEERING
MY VEHICLE: 2006 MERCURY MARINER HYBRID SUV. PURCHASED NEW IN 2006. IN HOT WEATHER...VEHICLE ENGINE QUITS WHILE IN MOTION ON FREEWAY AT APPROXIMATELY 70 MPH (3 TIMES), AND CITY STREETS (3 TIMES). EXTREMELY DANGEROUS WHEN ENGINE QUITS WHILE DRIVING ON FREEWAY IN TRAFFIC. ALL YOU CAN DO (WHILE PRAYING!) IS COAST TO A STOP AND DO YOUR BEST TO PULL OFF ON TO SHOULDER OF ROAD WITHOUT CRASHING INTO OTHER VEHICLES. WE HAVE TRIED 3 TIMES TO GET FORD MOTOR TO REPAIR THIS PROBLEM...ALL TO NO AVAIL. THE LAST TIME WE HAD TO PAY APPROXIMATELY $1,500. HOWEVER, FORD MOTOR DID REIMBURSE US! BUT AT THE SAME TIME THEY CLAIMED THE PROBLEM WAS RESOLVED. NOT TRUE! ABOUT TWO YEARS LATER THE PROBLEM STARTED ALL OVER AGAIN. FOR10 YEARS WE HAVE BEEN DRIVING A DEFECTIVE VEHICLE THAT WAS--AT ALL TIMES--A DANGER TO OUR LIVES. FORD MOTOR SHOULD HAVE TAKEN THIS PROBLEM MUCH MORE SERIOUSLY AND EITHER REPLACED THE VEHICLE WITH A ANOTHER ONE, OR TRULY FIXED THE PROBLEM. I FEEL FORD MOTOR HAS LIABILITY IN THIS MATTER. THE LAST TIME THIS PROBLEM OCCURRED WAS JULY 16, 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021445September 5, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021503September 5, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020561August 30, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020067August 28, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE PARKED THE LIFT GATE FAILED TO LATCH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE LIFE GATE ASSEMBLY AND WEATHER STRIPPING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019358August 24, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT STALLED. THE VEHICLE WAS TOWED TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY, E MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019078August 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SWITCH FOR AC WONT BLOW OUT AIR. TOOK IT TO VALOLINE TO ADD FREON.. THEY SAID, IT WAS FULL.. COLD WORKED FOR 5 DAYS THEN AC STOPPED WORKING AT HOTEST TIME OF MONTH... TOOK VEHICLE BACK AND THEY STATED, IT WAS FULL STILL BUT ADDED MORE FREON TO MAKE ME HAPPY.. AFTER A FEW DAYS NO AC AND I TOOK TO A MECHANICS BUSINESS. THE OWNER AND 4 OTHERS STATED THAT THE BELT IS TURNING MAYBE THEY OVERFILLED IT.. TOLD ME TO TAKE IT BACK TO VALOLINE AND HAVE THEM TAKE OUT ALL FREON THEN PUT AMOUNT BACK IN BUT NOT TO FULL. I DID, WORKED FOR 2 DAYS NOW AGAIN NO AC. BLOWER WORKED BUT NO AC COMES OUT.. I CANT AFFORD ANYMORE VISITS. NOW AS OF YESTERDAY THE BLOWER WILL ONLY WORK ON NUMBER 4. 1 2 3 NOTHING COMES OUT. PLEASE ASSIST ME WITH THIS PROBLEM.. I HAVE BEEN SO HAPPY WITH THIS CAR FOR 3 YEARS. I TAKE EXCELLENT CARE OF EVERYTHING IT NEEDS. FIRST FORD I EVER OWNED... HOPE ITS NOT THE LAST ONE I OWN IF THIS DOESNT GET SOLVED. THANK YOU FOR THIS SITE. THIS IS MY LAST RESORT.. I HAVE HAD IT IN SHOP TO MANY TIMES CONCERNING THIS MATTER.. DENISE SAFTEY ISSUE HERE . I WAS GOING TO WORK VERY FOGGY AND I TURNED ON HEATER TO CLEAR WINDSHILD NO BLOWER WORKED ON NUMBERS 123 BUT 4 WOULD.. CANT HAVE IT RUNNING FULL BLAST ALWAYS.. AC IF FULL BUT WONT WORK WITH BLOWER ON..BEING HOT REALLY MAKES ME CRANKY AND THAT CAN CAUSE RAOD RAGE SAFETY ISSUE THERE TOO. LOL LOL PLEASE HELP ME...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019018August 22, 2017
STRUCTURE:BODY
THE PASSENGER-SIDE, LIFTGATE GLASS HINGE ON THE REAR WINDOW BROKE DUE TO CORROSION ON A BOLT. THE WINDOW IS NOW LOOSE AND SAGGING ON THAT SIDE. WE TOOK IT TO A REPAIR SHOP TODAY, AND THE MECHANIC NOTICED THAT THE HINGE ON THE DRIVER'S SIDE IN ALSO VERY CORRODED, AND SAID IT WILL LIKELY BREAK SOON. (THERE ARE WHITE STREAKS FROM THE CORROSION RUNNING DOWN THE WINDOW.) THE WINDOW WOULD BE AT RISK OF FALLING OUT. IF THIS HAPPENED ON THE HIGHWAY, IT COULD PRESENT A VERY REAL DANGER TO CARS FOLLOWING US. I LOOKED ONLINE AFTER WE RETURNED FROM THE SHOP, AND FOUND COMMENTS FROM HUNDREDS OF OTHER MARINER AND ESCAPE OWNERS THAT HAD EXPERIENCED THE SAME PROBLEM. MANY SAID THAT THEY HAD CONTACTED THEIR DEALERS TO SEE IF THIS PROBLEM WAS COVERED BY A RECALL. WHEN THEY DISCOVERED THAT IT WASN'T, A GREAT NUMBER OF THEM EITHER MADE THE REPAIR THEMSELVES, OR WENT TO AN INDEPENDENT MECHANIC, SINCE THE DEALERS WERE CHARGING UP TO $850 TO MAKE THIS REPAIR. SO, MANY OF THESE REPAIRS WEREN'T MADE BY DEALERS WHERE THEY COULD BE TRACKED FOR A POSSIBLE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018765August 21, 2017
STEERING
WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014860August 12, 2017
SERVICE BRAKES
THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014488August 10, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
POWER STEERING COMPLETELY FAILED WHILE OPERATING THE CAR, POSING A DANGER. TRANSMISSION LURCHES ON UPSHIFT BETWEEN 1 - 2 GEAR WHILE ACCELERATING. ELECTRICAL SYSTEM WILL NOT CHARGE BATTERY AND COMPLETELY FAILS WHILE THE VEHICLE IS IN OPERATION ON THE HIGHWAY, POSING A DANGER. VEHICLE MAY OR MAY NOT RESTART IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013914August 9, 2017
SERVICE BRAKES
HAVE HAD MULTIPLE BRAKE FAILURES INCLUDING AN ACCIDENT THAT MY DAUGHTER WAS INVOLVED IN AS A RESULT OF BRAKE FAILURE. THE BRAKES WILL WORK FINE FOR A SHORT PERIOD OF TIME AND THEN OUT OF NOWHERE YOU STEP ON THE BRAKE AND THERE'S JUST A SOFT PEDAL FOR ABOUT 3/4 OF THE WAS BEFORE YOU GET A VERY SOFT BRAKE. INTO THIS FOR THOUSANDS AND NOW FORD SAYS A HYDRAULIC BRAKE SENSOR IS THE PROBLEM FOR BETWEEN $2100-2400. HEARD THAT IT WAS FIXED EVERY TIME I'VE PICKED IT UP. DANGEROUS!!! MY DAUGHTER OR SOMEONE ELSE COULD HAVE BEEN KILLED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11013429August 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012526August 3, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCNELLY-WHALEY MOTOR CO (865-453-2833 LOCATED AT 750 DOLLY PARTON PKWY, SEVIERVILLE, TN 37862) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012420August 2, 2017
STEERING
NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012020August 1, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SUMMIT FORD 305 GRANT AVENUE, AUBURN, NY 13021) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010378July 24, 2017
SUSPENSION, UNKNOWN OR OTHER
2 ISSUES THAT THE LOCAL FORD DEALER SAID THEY COULD NOT ASSIST.(JORDAN FORD)UPPER SHOCK BUSING FROM P/S REAR SHOCK CAME OUT CAUSING SHOCK ROD TO MAKE EXCESSIVE NOISE AND CONTACT BODY, AS WELL AS RUST FROM P/S INNER WHEEL WHEEL. ONLY THAT LOCATION.APPEARS TO BE A RUSTPROOFING ISSUE.REST OF TRUCK IN GREAT CONDITION. SOON TO BE A SAFETY ISSUE IF I DO NOT HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010216July 24, 2017
STEERING
I TURNED ON MY CAR AND WENT TO PULL OUT OF MY DRIVEWAY AND I HAD A HARD TIME TURNING MY STEERING WHEEL. I DROVE FOR A LITTLE BIT AND I CAN'T TURN THE WHEEL EASILY. I LOOKED INTO WHAT THE PROBLEM COULD BE AND READ THAT THERE WAS A TORQUE SENSOR RECALL ON MY MAKE AND MODEL BUT WHEN I CALLED THE DEALERSHIP I WAS TOLD THERE WAS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006786July 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT NOTICED A "CHECK FUEL; FAILED INLET" WARNING MESSAGE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (AUTONATION FORD FRISCO 6850 TX-121, FRISCO, TX, 75034) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE AND BECAUSE THE VEHICLE WAS OVER THE 10,000 MILE WARRANTY FOR THE YEAR. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE THE CONTACT WAS ABLE TO RETRIEVE ERROR CODES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006625July 20, 2017
SERVICE BRAKES
AFTER PRESSING THE BRAKE PEDDLE, THE ABS LIGHT AND RED BRAKE LIGHT COME ON AND THE REGENERATIVE BRAKING AND POWER BRAKES FAIL. IT SEEMS TO HAPPEN ONLY WHEN THE OUTDOOR TEMPERATURE IS OVER 90 DEGREES. ONCE IT HAPPENS, BRAKING REQUIRES A HARD PUSH OF THE BRAKE PEDDLE TO THE FLOOR AND STOPPING TAKES LONGER. IT IS INDEED DANGEROUS. MY RESEARCH SHOWS THAT THIS IS A COMMON AND DANGEROUS PROBLEM. THANKS FOR YOUR TIME, [XXX] *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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