Mercury Mariner Complaints

1,512 consumer complaints on file.

#11041337October 30, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF THE VEHICLE OFF AND THE FAILURE RECURRED. THE CONTACT WENT TO AN UNKNOWN FORD DEALER IN CHULA VISTA, CA 91910 AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN RECALL; THEREFORE, SHE WOULD HAVE TO PAY A FEE FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040872October 29, 2017
STEERING
MY POWER STEERING STOPPED WORKING THE MESSAGE ON MY DASHBOARD INDICATES THAT THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. WHEN THIS HAPPEN I WAS DRIVING ON A CITY STREET AND HAD TO PULL OVER. I WAS ABLE TO GET THE CAR HOME AND IT'S NOW PARKED IN THE DRIVEWAY I CAN'T DRIVE MY CAR BECAUSE IT IS VERY HARD TO STEER WITHOUT THE POWER STEERING. I HAVE NEVER RECEIVED A RECALL NOTICE REGARDING THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040692October 28, 2017
POWER TRAIN
IN TOWN, WHILE DRIVING 30 MPH, THE ENGINE SHUTS DOWN, LOSING POWER STEERING AND POWER BRAKE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040778October 28, 2017
POWER TRAIN
I HAVE 2008 MERCURY MARNIER 1ST GEAR STARTS OFF FINE 2ND GEAR WON'T SHIFT TILL IT GETS TO 3750 RPM THEN SHIFTS 3RD FINE NOT IN 4TH IT'S GIVING ME CODES P0732 AND P0734
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036023October 24, 2017
STEERING
MY FAMILY AND I WERE DRIVING ON HIGHWAY ONE IN CALIFORNIA, MAJOR TURNS, TWISTY ROAD WHEN SUDDENLY AND WITHOUT WARNING, THE POWER STEERING WENT OUT. I HAVE HAD NO WARNINGS LEADING UP TO THIS EVENT. THE WRENCH ICON CAME ON AND AN ERROR MESSAGE CAME ON IN THE DASH STATING TO HAVE THE POWER STEERING SERVICED. THIS WAS EXTREMELY DANGEROUS AS HIGHWAY ONE HAS MANY TIGHT TURNS. I HAVE CONTACTED FORD AND THEY ARE SAYING THAT THIS IS NOT PART OF A RECALL. EVERYTHING I HAVE READ STATES THAT THIS IS A COMMON PROBLEM SPECIFICALLY IN THE HYBRID VEHICLES FORD MANUFACTURES. THERE HAVE BEEN RECALLS FOR THE SAME ISSUE FOR 2008 AND NEWER MODEL VEHICLES, BUT NOT THIS ONE. IT IS MY BELIEF THAT THIS ISSUE SHOULD BE INVESTIGATED DUE TO THE DANGEROUS CONDITION CAUSED BY THE POWER STEERING GOING COMPLETELY OUT ON THE CAR WHILE DRIVING. I AM MALE 200 LBS. AND COULD BARELY CONTROL THE VEHICLE. CALLED NON FORD MECHANIC AND WAS TOLD TO TAKE VEHICLE TO DEALERSHIP AS THE POWER STEERING MODULE IS PROPRIETARY AND NEEDS TO BE PROGRAMED BY DEALERSHIP. HAVE NOT TALKEN VEHICLES TO DEALERSHIP AS YET FOR REPAIRS. PLACED CODE READER ON VEHICLE AND CODES C2792 AND B2277 CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035442October 21, 2017
ENGINE
MERCURY MARINER (2009) V6 4WD. HAS STALLED TWICE. 1. WHILE DRIVING AT 35 MPH. IT STALLED AND WAS ABLE TO RESTART ONCE THE VEHICLE STOPPED ON THE SIDE OF THE ROAD. WE TOOK IT TO A FORD DEALER AND THE THROTTLE BODY WAS REPLACED. 2. STALLED WHEN SLOWING TO A STOP. THIS WAS AFTER THE THROTTLE BODY WAS REPLACED ON 10/13/2017. ONLY DRIVEN ABOUT 500 MILES. BOTH TIMES VEHICLE WAS GOING DOWN A COUNTRY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035445October 21, 2017
STEERING
I WAS DOING 45 MILES AN HOUR ON PULASKI HIGHWAY WHEN MY POWER STEERING WENT OUT AND I ALMOST HIT ANOTHER CAR BUT WHEN I TALKED TO THE CAR DEALER THEY KEEP SAYING THEY WORRYING ABOUT GETTING THEIR CAR PAYMENT SO HOW DO I GET THIS FIXED IT WAS ON THE RECALL LIST BUT THEY SAID SINCE IT WASN'T MADE IN KANSAS IT DON'T COVER HERE I'VE BEEN TAKING IT TO DIFFERENT SHOPS AND EVERYBODY TALKING ABOUT LIKE A THOUSAND TO $2,000 I'VE BEEN PUTTING MONEY IN THIS FRONT END FOR THE LAST COUPLE MONTHS FIRST IT WAS THE TO U-JOINT TO CONNECT THE POWER STEERING THEN IT WAS THE CALIPERS OVERHEATING NOW IS NO STEERING AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035469October 21, 2017
STEERING
POWER STEERING SYSTEM REPROGRAMMED DURING RECALL DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035091October 20, 2017
STEERING
WHILE DRIVING WEST ON I-80 AT NIGHT AT 75MPH IN WYOMING THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER STEERING WITHOUT NOTICE. A FORD DEALER SAYS THE EPAS SYSTEM FAILED AND HAS TO BE REPLACED BY THE OWNER FOR $800. THIS OCCURRED EVEN AFTER THE FORD EPAS PSCM RECALL REPROGRAMING WAS PERFORMED IN 07/2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034018October 17, 2017
STEERING
POWER ASSIST STEERING STOPS WORKING WHILE VEHICLE IS MOVING, MOSTLY WHILE TURNING TO PARK OR WHILE TURNING TO BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034014October 17, 2017
STEERING
POWER ASSIST STEERING STOPS WHEN TURNING WHILE VEHICLE IS MOVING. ALSO, NO POWER STEERING WHEN VEHICLE TURNED ON AFTER BEING TURNED OFF AND SITTING FOR A WHILE. SEEMS TO HAPPEN WHEN MAKING HARD TURNS ,LIKE BACKING INTO A PARKING SPOT, OR TURNING AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034106October 17, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE THE VEHICLE STOPPED. THE ANTI-LOCK BRAKE SYSTEM AND THE BRAKE INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE OTHER TIMES INTERMITTENTLY. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURE WOULD STOP. THE VEHICLE WAS TAKEN TO THE DEALER (ED WHITTMEIER FORD IN CHICO, CALIFORNIA) FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. *TT CONSUMER STATED BRAKES FAIL INTERMITTENTLY WHEN THEY FAIL THE ABS AND BRAKE LIGHT ON THE DASH ARE LIT UP. UPDATED 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032644October 10, 2017
STEERING
WAS DRIVING WHEN OUT OF NO WHERE LOST STEERING, BECAME SO HARD TO MOVE STEERING WHEEL, ALMOST CRASHED WHEN TRYING TO TURN WHEEL TO PULL OUT INTO TRAFFIC. BARELY MADE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030646September 30, 2017
STEERING
SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030677September 30, 2017
POWER TRAIN
I WAS DRIVING MY 2010 MERCURY MARINER , WHEN THE ENGINE LITE CAME ON WITH A LITTLE WRENCH LITE. MY CAR STARTED TO LOSE POWER AND I COULD NOT GET IT TO PICK UP POWER. I PULLED OF THE ROAD. I TURNED OFF MY CAR, I DIDN'T KNOW IF IT WOULD START AGAIN .VERY SCARY.I HAVE ONLY 86000 MILE ON IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024779September 21, 2017
POWER TRAIN
I WAS DRIVING AT 65+ MPH ON EXPRESSWAY - VEHICLE STOPPED ACCELERATING AND A VIOLENT SHAKING OF THE VEHICLE OCCURRED FORCING ME OFF THE HIGHWAY - AT THIS TIME NOTICE AN IMAGE OF A "WRENCH" LIT UP ON DASH -- I WAS ABLE TO GET VEHICLE TO THE DEALER - NOT WORRIED DUE TO I STILL HAD 2000 MILES LEFT ON WARRANTY, ONLY TO BE TOLD THIS IS NOT COVERED UNDER WARRANTY. MY QUESTION IS THIS IS HUGE SAFETY ISSUE AND SHOULD UNDER NO QUESTIONS BE A CHARGE TO THE CONSUMER. I WAS CHARGED 309.20 TO REPLACE THE THROTTLE BODY MOTOR AND ASSEMBLY. AFTER MUCH RESEARCH THIS IS AN ONGOING PROBLEM WITH MANY OF THE FORD VEHICLES. ATTACHED IS THE INVOICE THAT I HAD TO PAY. I HAVE TRIED TO OBTAIN THE ZONE REP FOR MY AREA AND I AM HAVING TROUBLE GETTING THIS INFO FROM MY DEALER. I AM STILL INVESTIGATING AS TO HOW TO OBTAIN THIS INFO AS I BELIEVE SOMEONE IN HIGHER POSITION THEN DEALER NEEDS TO BE AWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024614September 20, 2017
SERVICE BRAKES
ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024191September 19, 2017
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY CHECK BRAKE SYSTEM MESSAGE AND BRAKE LIGHT COMES ON VEHICLE BRAKING BECOMES VERY HARD TO STOP. AFTER STOPPING VEHICLE AND TURNING VEHICLE OFF AND ON SEVERAL TIMES BRAKE WARNING LIGHT GOES OFF AND VEHICLE DRIVES NORMALLY FOR A FEW DAYS THAN PROBLEM COMES BACK. WHILE AT A LIGHT ONE DAY BRAKE WARNING LIGHT CAME ON DROVE FOR APPROXIMATELY 1 MILE AND NO BRAKES AT ALL WAS ABLE TO TURN IN TO A PARKING LOT AND APPLY THE EMERGENCY BRAKES TO STOP. LEFT VEHICLE OVER NIGHT THE NEXT DAY TURNED VEHICLE ON AND OFF SEVERAL TIME AND BRAKES BEGAN TO WORK. MADE APPOINTMENT WITH DEALER WHO ADVISED IT WILL BE THREE WEEKS TO GET IT IN. AFTER THREE WEEKS TO TAKE VEHICLE IN A WEEK LATER WAS ADVISED ABS HCU WAS PROBABLY BAD. COST FOR NEW ABS HCU MODULE $4700 FOR THE PART ALONE. PICKED UP VEHICLE WITHOUT HAVING IT FIXED AND DROVE LOCALLY FOR A FEW WEEKS WITH BRAKE IN "MANUAL MODE" UNTIL I TRIED TO STOP FOR A YELLOW LIGHT IN THE RAIN AND SLID THROUGH THE INTERSECTION SINCE ONLY THE BACK BRAKES WORKS IN MANUAL MODE. LATER ORDERED A REFURBISHED ABS HCU MODULE COST $1400.00, THE FORD DEALER IS THE ONLY ONE WHO CAN INSTALL UNIT SINCE THE MODULE HAS TO BE PROGRAMED TO THE VEHICLE SOFTWARE. TOOK TWO WEEKS TO GET AN APPOINTMENT DEALER HAD VEHICLE FOR ANOTHER SIX WEEKS TRYING TO PROGRAM AND BLEED BRAKE SYSTEM. DEALER FINALLY INSTALLED THE OTHER ABS HCU UNIT THAT WAS SENT TO ME WHEN I ADVISED THE REFURBISHING COMPANY THAT THE DEALER WAS HAVING ISSUES WITH THE FIRST ONE. DEALER ADVISED THAT THEY INSTALLED THE REPLACEMENT ABS HCU AND REPLACED THE BRAKE LINES, AND THE BRAKES STARTED TO WORK LABOR COST $1900.00. I'M GLAD TO BE HERE TO REPORT THIS SAFETY ISSUE THE NEXT PERSON WOULD PROBABLY NOT BE SO LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023944September 18, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE CONTACT'S WIFE WAS DRIVING, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN LINCOLN OF FREDERICK (6001 URBANA PIKE #200, FREDERICK, MD 21704 (301) 662-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024080September 18, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I AM GETTING CONTINUAL THROTTLE BODY ERRORS ON MY 2009 MARINER. IT GOES INTO LOW POWER MODE SO I CAN "LIMP HOME". IT HAPPENS MOSTLY ON HIGHWAYS WHEN I NEED TO "PUNCH IT" AND GET ALOT OF ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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