Mercury Mariner Complaints

1,512 consumer complaints on file.

#11180827February 18, 2019
STEERING
IT HAPPENED ABOUT ONCE A MONTH, I WOULD HAVE NO POWER STEERING WHEN IN TRAFFIC, IN MOTION, TURNING FOR ABOUT 3 - 5 SECONDS, THEN BACK TO NORMAL STEERING. I DIDN'T KNOW ABOUT ANY RECALL AT THE TIME. THEN WHILE IN MOTION, TURNING INTO TRAFFIC POWER STEERING STOPPED COMPLETELY, WITH MESSAGE "POWER STEERING ASSIST FAULT" I LOOKED ONLINE, AND FOUND OUT ABOUT THE RECALL. DEALER SAYS STEERING RECALL WAS COMPLETED BUT I WAS NEVER NOTIFIED WHEN. THE PROBLEM HAS NEVER STOPPED FOR ME. NOW IT IS A PERMANENT PROBLEM, AND DEALER SAYS NO WARRANTY, NO RECALL. CAN I FORCE THE DEALER TO RE-DO THE RECALL SOMEHOW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180460February 16, 2019
STEERING
POWER STEERING TURNED OFF WHILE DRIVING. VIN WAS NOT INCLUDED IN A RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180270February 15, 2019
STEERING
POWER STEERING SEIZES AND REVERTS TO MANUAL MOVEMENT. CAR HAS TO BE TURNED OFF AND TURNED BACK ON FOR NORMAL STEERING TO RETURN. STEERING WHEEL WILL JERK AND JUMP WHEN STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180276February 15, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BY SHAFFER FORD SALES INC. (12532 GARRETT HWY, OAKLAND, MD 21550, (301) 334-2121). AFTER THE REPAIR, WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180149February 14, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO EXERT EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE FAILURE MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175799February 9, 2019
STEERING
THE POWER STRING STOPS FUNCTIONING WHILE DRIVING..VERY SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175919February 9, 2019
STEERING
MY MERCURY MARINER STEERING WHEEL BEGAN TO SHUDDER AND SHAKE AND MY SYSTEM CHECK SCREEN SAID "STEERING ASSIST " AS A PROBLEM . THIS IS A RECALL BUT MY VIN FOR SOME REASON SAID IT HAD NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173930February 4, 2019
STEERING
TL* THE CONTACT OWNS A 2009 MERCUY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN TURNED IN EITHER DIRECTION DUE TO AN ELECTRIC POWER STEERING FAILURE. SAWGRASS FORD (14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,941.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173878February 4, 2019
STEERING
STEERING WHEEL STARTS TO SHAKE AROUND 35 MILES PER HOUR. IT WAS BECOMING DIFFICULT TO STEER SO I TOOK IT TO A LOCAL DEALERSHIP. AFTER BEING CHARGED FOR A DIAGNOSIS THEY STATED IT WAS THE STEERING TORQUE SENSOR. THEY STATED THERE WAS A RECALL FOR MY MAKE AND MODEL BUT MY VIN WAS NOT INCLUDED. HOW CAN ONLY SOME VIN'S BE INCLUDED BUT NOT ALL? AFTER DOING SOME RESEARCH MYSELF I'VE SEEN MULTIPLE COMPLAINTS ABOUT THIS ISSUE BUT NOT EVERYONE IS ABLE TO GET IT RESOLVED THROUGH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173912February 4, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. PINKHAM LINCOLN AUTOMOTIVE (LOCATED AT 1505 N DIXIE HWY, ELIZABETHTOWN, KY 42701, (270) 737-2460) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173483February 1, 2019
STEERING
POWER STEERING ASSIST FAULT HAPPENS WHILE DRIVING RECALL SHOULD BE EXTENDED TO COVER MORE VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173550February 1, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AT BYERLY FORD (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173108January 30, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 60 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND SHOOK. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE WHEEL BEARINGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173127January 30, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172592January 28, 2019
STEERING
WHILE DRIVING AND TURNING INTO A BUSY INTERSECTION THE POWER STEERING ASSIST FAILED ALMOST CAUSING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172240January 26, 2019
STEERING
LOSS OF ELECTRIC POWER STEERING ASSIST... ON 01/24/2019 WHILE COMING HOME FROM THE STORE I NOTICED AT THE STOP SIGNS MY STEERING WHEEL WOULD SHAKE BACK AND FOURTH IT HAS NEVER DONE THIS SO I JUST THOUGHT LIKE THE OLD VEHICLES MAYBE IT WAS JUST LOW ON FUEL SO THE NEXT MORNING I TRIED TO DRIVE OUT OF MY DRIVE WAY AND MY STEERING WAS WORKING ANYMORE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171898January 24, 2019
STEERING, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO TURN. ALSO, THE INTERIOR FENDER WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171563January 23, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE EXITING THE HIGHWAY AT 45 MPH, THE POWER STEERING SEIZED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND PULL OVER ONTO THE SHOULDER. THE CONTACT HAD THE VEHICLE TOWED HOME. BILL KAY FORD (14633 S CICERO AVE, MIDLOTHIAN, IL 60445, (708) 388-3000) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170270January 15, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY THERE WOULD HAVE BEEN MUCH MORE CAR & SEMI-TRUCK TRAFFIC ON THE HWY (SPEED LIMIT IS 55) AND WITH HIM LITERALLY JUST STOPPED DEAD IN HIS TRACKS, THERE SURELY WOULD HAVE AN IMMINENT RISK OF A SERIOUS REAR-END COLLISON, WITH POTENTIALLY DEADLY INJURIES. I AM LOOKING FOR HELP, ASSISTANCE, GUIDANCE AND ANYTHING ELSE FROM ANY SOURCE POSSIBLE TO RESOLVE THIS ISSUE. WE ARE AT OUR WITTS END!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165959January 9, 2019
STEERING
THE STEERING BOX TORQUE SENSOR WAS A PART OF THE 2014 FORD RECAL. THE PREVIOUS OWNER HAD THE SENSOR REPLAIRED IN COMPLIANCE WITH THE RECALL IN NOVEMBER OF 2014.. I PURCHASED THE VEHICLE AS USED IN DECEMBER OF 2017. IN DECEMBER 2018 THE SENSOR FAILED AGAIN WHILE I WAS DRIVING, WHICH CAUSED THE STEERING TO BECOME HARD TO OPERATE; EXACTLY 4 YEARS AND 1 MONTH AFTER THE INITIAL RECALL REPAIR. I TOOK THE VEHICLE TO A FORD REPAIR SHOP AND WAS INFORMED, AFTER BEING CHARGED $75.00 FOR THE DIAGNOSIS, I WAS TOLD THAT THE RECALL WOULD NOT BE HONORED BECAUSE OF THE PREVIOUS REMEDY PERFORMED IN 2014. IF THE PROBLEM WAS FIXED WHY DOES 4 YEARS AND 1 MONTH LATER THE SAME PROBLEM OCCURS? APPARENTLY THE FAULTY SENSOR WAS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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