Mercury Mariner Complaints

1,512 consumer complaints on file.

#11196826April 16, 2019
SERVICE BRAKES
"TAKATA RECALL" WHEN I WAS LEAVING A STORE YESTERDAY I NOTICED THAT MY ABS, BRAKE LIGHT CAME ON ALONG WITH A DESCRIPTION INDICATING MY CHECK BRAKE SYSTEM. I NEVER NOTICED AN ISSUE WITH MY BREAKS PRIOR TO THESE SIGNALS COMING ON AND MY FIANC'S CAR HAD BEEN FUNCTIONING WELL FOR THE LAST FOUR YEARS. I NORMALLY DRIVE THE SUV SO WHEN I NOTICED IT SAID THAT I MADE SURE THE BREAKS WERE WORKING WHEN I STARTED TO MOVE. I DID NOTICE THAT THE BREAKS REQUIRED MORE OF A FIRM PUSH WHEN I WAS NEEDING TO COME TO A SPOT. I DIDN'T HAVE ANY ACCIDENTS OR CAUSED ME TO RUN ANY STOP LIGHTS OR STOP SIGNS. HOWEVER, AFTER DOING MY OWN RESEARCH I DID FIND OUT THAT THIS IS A PROBLEM FOR THE 2008 MERCURY MARINERS AND FROM SOME OF THE WARNINGS I HAVE READ STATED THE BREAKS ENDED UP FAILING AFTER THIS ALL ACCRUED AND ABOUT GOT THEM INTO ACCIDENTS. WITH THE NHTSA ALREADY INVESTIGATING THE '2006-2012 FUSION AND LINCOLN MKZ AND THE 2006-2011 MERCURY MILAN' MODELS WITH THE SAME ISSUES, IT SEEMS THE ISSUE IS BIGGER THAN JUST THE MERCURY MARINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193960April 4, 2019
STEERING
WE HAVE HAD A 2008 MERCURY MARINER FOR LITTLE OVER A YEAR AND I WAS DRIVING AND THE POWERSTEERING STOPPED WORKING WHILE I WAS TRYING TO MAKE MY WAY TO THE HIGHWAY TO GET MYSELF AND MY 3 CHILDREN HOME AND I COULDN'T STEER IT WAS TO HARD COME TO FIND OUT THERE WAS A TORQUE SENSOR RECALLED FOR THIS CAR BUT WHEN I RUN THE VIN SAYS NO RECALL AND I NOTICED THERE WERE OTHERS WHO COMPLAINED OF THIS SAME PROBLEM THAT THEY WERE TOLD IT WASN'T RECALL FOR THEIR 08 MERCURY EITHER BUT THERE IS A PROBLEM THIS COULD CAUSE A CRASH SO THANKFUL IT QUIT WORKING BEFORE I GOT ON THE HIGH WAY AT HIGHER SPEED COULD HAVE CRASHED WITH MY BABIES SO I'M CONFUSED WHY THERE IS NO RECALL SINCE OTHERS WITH THE 08 MERCURY HAD SAME PROBLEM AND FORD SAID THEIRS WASN'T A RECALL YET OBVIOUSLY IT SHOULD BE LOOKED INTO SINCE OTHERS ARE HAVING THE PROBLEM TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192922April 1, 2019
STEERING
I WAS ATTEMPTING TO DEPART A RESTAURANT PARKING LOT, WHEN SUDDENLY AND WITHOUT WARNING THE POWER STEERING ON MY VEHICLE FAILED. THIS NEARLY CAUSED ME TO HAVE AN ACCIDENT AND SURELY WOULD HAVE IF THE PARKING LOT HAD BEEN MORE FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193103April 1, 2019
STEERING
"TAKATA RECALLS" I HAVE A 2009 MERCURY MARINER WITH ELECTRIC POWER STEERING ON 03/31/2019 I WANT TO A FAMILY DOLLAR, IN MUSKEGON, MICHIGAN THE POWER STEERING WAS WORKING FINE WHEN I TURNED THE CAR OFF, HOWEVER WHEN I STARTED IT BACK UP A FEW MINUTES LATER; IT WAS NOT WORKING AT ALL. THAT IS A PROBLEM AS THE FUSE AND MODULATOR ARE BOTH GOOD, I AM SURE THIS IS NOT THE FIRST PROBLEM WITH THAT SYSTEM ON THE 2009 MERCURY'S .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191280March 25, 2019
STEERING
ELECTRIC POWER STEERING FAULT, POWER STEERING JUST STOPPED, WHILE I WAS DRIVING THE VEHICLE, ALMOST CAUSED AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187149March 15, 2019
POWER TRAIN
THE CAR SHUTS DOWN ON THE FREEWAY WHILE DRIVING AT 60-70 MPH. A RED TRIANGLA IS DISPLAYED ALONG WITH A MESSAGE, PULL OVER STOP SAFELY NOW. THIS HAS OCCURRED SEVERAL TIMES AFTER DRIVING G APPROXAMATELY 30 MILES. LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE CAR RESTARTS WITHIN 30 SECONDS AND WILL SHUT DOWN AGAIN EVERY 5 MINS UNTIL THE VEHICLE IS ALLOWED TO COOL DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187168March 15, 2019
STEERING
I HAVE A 2010 MERCURY MARINER. THERE WAS A RECALL FOR THE POWER STEERING. I DIDN'T GET IT TAKEN IN RIGHT AWAY, JUST TOOK IT IN DECEMBER 2018 FOR OIL CHANGE AND HAD DEALERSHIP TAKE CARE OF RECALL ALSO. THEY UPDATED THE SOFTWARE BUT THAT IS WHEN MY TROUBLE STARTED WITH THE POWER STEERING. STEERING WHEEL HAD A TWITCH, SHAKING BY ITSELF WHILE CAR WAS RUNNING AT IDLE. WHEN THE SHAKING GOT REAL BAD I TOOK IT TO DEALER MARCH 7 2019 TO BE FIXED UNDER RECALL FOR POWER STEERING ASSIST LOSS. THE RECALL STARTED JULY 25 2014 WITH NO END DATE OF RECALL. THEY TOLD ME THAT THEY COULDN'T FIX IT UNDER THE RECALL BECAUSE FORD SAID IT HAD BEEN TO LONG AFTER THE RECALL. BASICALLY THEY WERE SAYING THE RECALL WAS OUTDATED. THEY TOLD ME I COULD HAVE IT FIXED FOR $800 OUT OF POCKET. A RECALL SHOULD NEVER BE OUTDATED BUT GO THE LIFE OF THE VEHICLE. EVERY VEHICLE IS DIFFERENT WHEN THE THE PART GOES BAD AFTER A RECALL HAPPENS. MINE WAS ALMOST 5 YEARS AFTER RECALL STARTED. IT IS A SAFETY ISSUE BECAUSE YOUR POWER STEERING GOES OUT IF NOT FIXED AFTER THE STEERING WHEEL STARTS TWITCHING. MY POWER STEERING WENT OUT 2 DAYS AFTER I HAD TAKEN IT IN TO THE DEALERSHIP TO HAVE IT FIXED FOR WHAT I THOUGHT WAS A REAL RECALL. APPARENTLY FORD HAS FAKE RECALLS. WHEN YOU TAKE YOUR VEHICLE IN THEY REFUSE TO FIX IT BECAUSE THEY SAY WHAT RECALL. THE POWER STEERING WENT OUT WHEN I STOPPED TO GET GAS. I STARTED THE CAR BACK UP AFTER GETTING GAS IT WAS GONE. I CALLED FORD CUSTOMER SERVICE NUMBER MARCH 14 2019. I LET THEM KNOW WHAT MY ISSUE WAS. THEY DID THERE RESEARCH AND CALLED ME BACK MARCH 15 2019 ONLY TO LET ME KNOW THAT THE UPDATE THE DEALERSHIP DID IN DECEMBER 2018 WAS THE FIX. IT WAS ONE AND DONE. THEY WERE NOT DOING ANYTHING ELSE, THEY TOLD ME. SO THE UPDATE CANCELLED OUT THE REAL FIX OF CHANGING THE TORQUE SENSOR IN THE STEERING COLUMN WHICH 2 DAYS LATER LEFT ME WITHOUT POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186852March 14, 2019
STEERING
POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11184110March 13, 2019
POWER TRAIN, EQUIPMENT
2011 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO THROTTLE BODY WARRANTY EXTENSION. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186137March 12, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATE ABNORMALLY WITHOUT WARNING. THE VEHICLE LOST POWER STEERING ASSIST ABILITY AND VEERED TO THE RIGHT. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE SENSOR AND POSSIBLY THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186239March 12, 2019
STEERING
I CALLED FORD AFTER THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND THE VEHICLE COULD NOT TURN. IT WAS PARALLEL PARKED ALONG SIDE A STREET, AND I WAS ONLY ABLE TO PUT THE CAR IN DRIVE AND MOVE FORWARD AND BACKWARD. THE WHEEL WAS MAKING LOUD, GRUNTING NOISES AND SHAKING PROFUSELY. I LOOKED UP AND FOUND THAT THERE HAD BEEN A RECALL FOR MERCURY MARINER 2008 MODELS FOR THE SAME ISSUE. I CALLED AND SPOKE WITH OLIVER HOGG, A SERVICE CONSULTANT AT LINDSAY FORD OF WHEATON AND DISCUSSED THAT THERE WAS A RECALL AND THAT IT SEEMED TO BE EXACTLY WHAT WAS HAPPENING WITH MY VEHICLE. HE TOLD ME IT WOULD BE COVERED BY FORD IF THAT WAS THE ISSUE, IF NOT, I WOULD HAVE TO COVER THE COST AND DIAGNOSTIC. THE DIAGNOSTIC REPORT STATED, "C/S STEERING IS MAKING NOISE AND DISPLAY READS STEERING ASSIST FAULT--TOWED IN. CAN FOR CODES (B2278 STEERING SHAFT TORQUE SENSOR FAULT (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). REPLACE STEERING COLUMN ASSEMBLY (PART #CL8Z3C529D) (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). LINDSAY FORD OF WHEATON QUOTED ME $2,385.18 FOR THE LISTED ISSUES. HE SAID MY VIN NUMBER WASN'T COVERED UNDER THE RECALL, AND THERE WAS NOT AN EXTENDED WARRANTY ON THE PARTS, SO I WAS OUT OF LUCK. I FIND THIS COMPLETELY UNACCEPTABLE, AFTER LEARNING OF ALL OF THE OTHER MERCURY MARINERS OF 2008 TO HAVE THE SAME ISSUE, AND EVEN WITH THE RECALL. THIS IS UNSAFE, AND A PRODUCT OF FORD MANUFACTURING, AND SHOULD BE RESOLVED WITHIN FORD MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185468March 9, 2019
STEERING
POWER STEERING FAILED WHILE MAKING A RIGHT TURN FROM A CITY STREET INTO A PARKING LOT AT APPROXIMATELY 10MPH. I RESPONDED TO FORD/MERCURY'S INITIAL RECALL SEVERAL YEARS AGO, TAKING THE TO MIDWAY FORD (ROSEVILLE MN). THEY CLAIMED TO HAVE PERFORMED WHATEVER WAS REQUIRED TO ADDRESS THE POWER STEERING RECALL. ADMITTEDLY, I WAS UNSURE WHAT THIS REQUIRED AT THE TIME. SEVERAL MONTHS LATER, THE POWER STEERING WENT OUT. I WAS UNAWARE THIS COULD POSSIBLY HAVE RELATED TO THE INITIAL RECALL. AFTER I PAID FOR A DIAGNOSIS AT THE SAME DEALER, I WAS TOLD THEY NEEDED TO REPLACE THE ENTIRE STEERING COLUMN. I OBTAINED A SECOND OPINION FROM A LOCAL MECHANIC WHO REMEDIED THE ISSUE BY PUTTING IN A NEW BATTERY. NEW BATTERY IN, POWER STEERING RETURNED. NOW, TWO YEARS LATER, THE POWER STEERING SUDDENLY FAILED YET AGAIN. THERE WERE NO WARNING LIGHTS, JUST A SUDDEN AND COMPLETE LOSS OF POWER STEERING. IT'S CLEAR WHATEVER "FIX" THE DEALERSHIP DID WHEN I TOOK IT IN AFTER RECEIVING THE RECALL NOTICE DID NOT ADDRESS WHATEVER THE PERSISTENT ISSUE IS WITH THE POWER STEERING. I KNOW THIS NOW AFTER READING *DOZENS* OF SIMILAR COMPLAINTS. I ALSO SEE FROM READING THESE COMPLAINTS THAT THE DEALER WILL SURELY NOT COVER THE COST OF A FIX AT THIS TIME, BY CLAIMING THE RECALL ISSUE WAS ADDRESSED PREVIOUSLY - WHICH, IT'S APPARENT IT WAS NOT. I'M DONE WITH FORD AUTOS AFTER THIS EXPERIENCE. THIS IS UNJUST AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185129March 8, 2019
STEERING
STERRING ASSIST FAULT. ALL READY RECALLED AND FIXED BUT SAME PROBLEM REOCCURRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184808March 7, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 55 MPH, THE STEERING MADE A POPPING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING KNUCKLE FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER SAFETY CAMPAIGN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE SAFETY CAMPAIGN. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182686February 27, 2019
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
FORD REPROGRAMMED COMPUTER, WAS SUPPOSED TO FIX THE PROBLEM. DRIVING VEHICLE AND POWER STEERING ASSIST FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182275February 25, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED PACIFICO FORD AT 267-233-6945 (LOCATED AT 6701 ESSINGTON AVE, PHILADELPHIA, PA 19153), BUT NO ONE ANSWERED THE PHONE. THE CONTACT WALKED TO THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182155February 23, 2019
STEERING
ELECTRICAL POWER STEERING WENT OUT WHILE IN DRIVIVG AWAY FROM MY HOUSE WITH NO WARNING OR SENSOR NOTIFICATION. I CHECKED ALL THE FUSES THEY WHERE FINE THERES NO POWER TO MY ELECTRIC POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181998February 22, 2019
SERVICE BRAKES
WHEN SLOWING FOR A STOP SIGN ON A SUBURBAN STREET, THE VEHICLE LOST ALL BRAKING POWER. (IT HAD SHOWN NO PRIOR PROBLEMS.) WE HAD THE VEHICLE CHECKED - BOTH FRONT HYDRAULIC LINES HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181048February 19, 2019
STEERING, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING BECAME INOPERBALE AFTER THE VEHICLE WAS COLD STARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO LOCATED FAILURE CODE: B2278 (STEERING TORQUE SENSOR). THE DEALER (KOONS SILVER SPRING FORD, 3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) DIAGNOSED THAT A NEW STEERING COLUMN ASSEMBLY AND IGNITION HOUSING ASSEMBLY WERE NEEDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180998February 18, 2019
STEERING
THE POWER STEERING STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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