Mercury Cougar Complaints

1,886 consumer complaints on file.

#10558771January 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1990 MERCURY COUGAR. THE CONTACT STATED SMOKE EMITTED FROM UNDERNEATH THE HOOD WHEN THE ENGINE WAS TURNED ON AND WITHIN SECONDS THE ENGINE WAS ON FIRE. THE FIRE DEPARTMENT ADVISED THE FIRE ORIGINATED AT A FUSE BOX LOCATED IN THE BATTERY AND ALTERNATOR AREA. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10550854November 4, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE LAMP SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY RECALLS SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V032000 (EXTERIOR LIGHTING ). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548708October 21, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1993 MERCURY COUGAR. THE CONTACT STATED THAT WHILE AT A STOP, THE HEADLIGHTS BEGAN TO FLICKER WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE WOULD RECUR SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 99V275000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548123October 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INTO A HOUSE. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10546447October 1, 2013
ELECTRICAL SYSTEM
FAULTY IGNITION SWITCH CAUSING SHORTS AND SPARKS. EFFECTING TURN SIGNALS, BLOWER MOTOR AND OTHER ELC. FORD ADVISED ME THAT MY VEHICLE WAS INVOLVED WITH A 1996 RECALL FOR THE SWITCH AND THAT IT WAS SERVICED AND REPLACED. YEA - REPLACED WITH A FAULTY ONE! FORD REP. SAID THE REPLACEMENT SWITCH IS OUT OF WARRANTY. I AM NOT HAPPY WITH THIS AT ALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542585September 9, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT INSPECTED UNDER THE HOOD AND TIGHTENED THE BATTERY CABLE. THE VEHICLE RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED UPON REACHING THE RESIDENCE. IN ADDITION, A STRONG ODOR OF FUEL EMITTED INSIDE OF THE VEHICLE WITH A SMALL AMOUNT OF LEAKAGE ON THE GROUND. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS 04V421000 ( FUEL SYSTEM, GASOLINE) AND 01V031000 (ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED IN EITHER RECALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536556August 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AS THE BATTERY, ENGINE, AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535614August 14, 2013
AIR BAGS
CPSC: I1370321A. 1999 MERCURY COUGAR. CONSUMER STATED WHILE DRIVING, THE AIR BAG ON THE DRIVER SIDE DEPLOYED FOR NO REASON. *LN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10525807July 19, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE WINDSHIELD WIPERS, SPEEDOMETER AND THE EXTERIOR LIGHTING BEGAN OPERATING SPORADICALLY AFTER THE VEHICLE HAD BEEN SERVICED UNDER THE RECALL. THE CONTACT ALSO NOTICED SMOKE COMING FROM UNDER THE HOOD. THE VEHICLE ALSO STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10525647July 18, 2013
AIR BAGS
ON MY DRIVE HOME FROM WORK ON FRIDAY 7/12/2013 AT APPROXIMATELY 3:30 PM THE AIRBAG ON THE DRIVER SIDE DEPLOYED FOR NO APPARENT REASON. THIS WAS ON A 1999 MERCURY COUGAR THAT MY FAMILY PURCHASED NEW. THE VIN IS [XXX]. I CALLED AND SPOKE WITH [XXX] AT FORD AND HE STATED THERE WAS NOTHING FORD COULD DO. HE SUGGESTED I CALL MY INSURANCE COMPANY...I DON'T UNDERSTAND WHY MY INSURANCE COMPANY WOULD BE CONCERNED WITH A FLAW IN A FORD PRODUCT. I HOPE YOU WILL UNDERSTAND THAT I AM SCARED TO DRIVE THIS CAR AT THIS POINT. WILL ONE OF THREE REMAINING AIR BAGS DEPLOY FOR NO APPARENT REASON? TO BE TOLD TO CONTACT MY INSURANCE COMPANY IS NOT ACCEPTABLE. I AM A VERY REASONABLE PERSON BUT WILL NOT BE TAKEN ADVANTAGE OF. MY EXPECTATION ARE SIMPLE: FORD NEEDS TO HAVE THIS CAR TOWED TO A DEALER. THE DRIVERS SIDE SEAT NEEDS TO BE REPAIRED OR REPLACED. THE ENTIRE AIR BAG SYSTEMS NEEDS TO BE CHECKED AND BROUGHT UP TO A SAFE STANDARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10521303June 23, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
MY VEHICLES BECAME TOTALLY DISABLED ON A VERY BUSY HIGHWAY WITH HEAVY AFTER HOURS RUSH HOUR TRAFFIC. THE MANIFOLD WHICH IS MADE OF PLASTIC BROKE WERE THE COOLANT TEMPERATURE SENSOR WAS BUILT IN, I ALSO NOTICED THAT A FEW SPARKPLUGS WERE FLOODED WITH COOLANT. I FOUND OUT THAT THERE WAS A LAWSUIT ON THESE VEHICLES BUT NO ONE KNEW ABOUT IT AND ONLY FLEET VEHICLES WERE COVERED AND NOT CIVILIAN VEHICLES. I WONDER IF THERE IS ANY CHANCE FOR ME TO SEEK A DEALERSHIP AND GET REIMBURSED FOR THESE DAMAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521092June 21, 2013
SUSPENSION
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE REAR SWAY BAR BECAME FRACTURED WHILE DRIVING OVER A ROAD BUMP. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE IT WAS DETERMINED THAT THE ENTIRE SUB FRAME WAS CORRODED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 68,434. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520903June 20, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE SUNROOF FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SUNROOF ROLLERS HAD FAILED. THE SUNROOF WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 95,000. THE CURRENT MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513499May 25, 2013
SERVICE BRAKES
THE DRIVERS REAR METAL BRAKE LINE FAILED CATASTROPHICALLY ON THE HIGHWAY IN A PANIC STOP. THIS RESULTED IN COMPLETE BRAKE FAILURE OF BOTH FRONT AND REAR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486531November 30, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS THE CONTACT WAS TOLD THAT THE FUEL DELIVERY MODULES NEEDED TO BE REPLACED. THE CONTACT ASKED ABOUT NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM: GASOLINE), BUT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486065November 26, 2012
ENGINE
ON 5/19/2004 I HAD TO HAVE TOWED AND REPLACE DEFECTIVE CRACKED PLASTIC INTAKE MANIFOLD ON A 1997 MERCURY XR7 COUGAR AND HADN'T BEEN PREVIOUSLY INFORMED OF ANY RECALLS THEN RECENTLY I HAD TO REPLACE YET ANOTHER DEFECTIVE MANIFOLD (2ND CAR ) THIS SHOP INFORMED ME OF A CLASS ACTION THAT I SHOULD HAVE BEEN INFORMED OF PREVIOUSLY THAT SHOULD HAVE TAKEN CARE OF THE AUTO ABOVE HOWEVER AS THE NOTIFICATION PROGRAM NEVER NOTIFIED ME ON EITHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486116November 26, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER SEVERAL MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485371November 21, 2012
TIRES, TIRES:SIDEWALL
COOPER TRENDSETTER SE,P205/55/R16,INSIDE ONE TIRE IS A PILE OF POWDERED RUBBER/INSIDE WALL OF TIRE,RUBBER HAS CAME OFF AND YOU CAN SEE WHAT LOOKS LIKE BANDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482387October 26, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE TECHNICIANS STATED THAT THEY COULD NOT COMPLETE THE REPAIR BECAUSE SHE HAD NOT EXPERIENCED THE FAILURE. THE CONTACT STATED THAT THE FUEL SYSTEM FAILED AND SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT SHE WOULD HAVE TO WAIT UNTIL THE PARTS HAD BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. UPDATED 12/06/12*LJ UPDATED 12/07/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472361August 24, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A REPAIR SHOP FOR INSPECTION WHERE THEY STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/11/12*LJ UPDATED 10/16/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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