Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#10919917October 28, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT THE MANUFACTURER HAD NOT YET SUPPLIED THE PARTS AND REMEDY FOR NHTSA CAMPAIGN NUMBER: 16V465000 (EXTERIOR LIGHTING). THE CONTACT RECEIVED A RECALL NOTICE FROM THE MANUFACTURER MONTHS AGO. THE CONTACT WAS UNCERTAIN OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918820October 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V379000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910221September 28, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908039September 19, 2016
VEHICLE SPEED CONTROL
THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL VEHICLES. THE FACT THAT THE DRIVER IS NOT INFORMED IS A SAFETY PROBLEM. I QUESTIONED MERCEDES ABOUT THIS AND WAS TOLD, THE 2016 MODELS HAVE A ICON THAT DOES SHOW THE SYSTEM IS ON. INCLUDING SHOWING SET SPEED. BUT IT DOES NOT STAY ON. SIMPLY PUT IT SHOWS ICON AND SPEED WHEN ACTIVATED BUT ONLY FOR A SECOND OR SO. THIS I FEEL IS ALSO A SAFETY PROBLEM. PLEASE UNDERSTAND THIS IS NOT A COMPLAINT ABOUT ANYTHING BUT THE LACK OF INFORMATION THE VEHICLE EXTENDS TO THE DRIVER. I HAVE AND WILL CONTINUE TO BELIEVE MERCEDES IS A LEADER IN AUTO SAFETY. ITS HARD FOR ME TO BELIEVE WITH TODAY'S TECHNOLOGY, BENZ OVER LOOKED THIS. MERCEDES HAS OFFERED ME NO FORM OF RESOLVE. SO I REQUEST, ON BEHALF OF ALL SPRINTER OWNERS WITH CRUISE CONTROL THAT THE NHTSA LOOKS INTO THIS. PLEASE INFORM ABOUT YOUR FEELINGS ON THIS. THANK YOU . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903107September 1, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 3500. WHEN THE BRAKE PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, IT EXTENDED TO THE FLOORBOARD AND THE VEHICLE HESITATED TO RESPOND. AFTER THE BRAKE PEDAL WAS DEPRESSED A SECOND TIME, IT RESET BACK TO THE PROPER POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893606August 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891844July 30, 2016
SERVICE BRAKES
THE VEHICLE HAS EXCESSIVE BRAKE PEDAL FREE-PLAY TRAVEL BEFORE BRAKING OCCURS. ALTHOUGH THE MANUFACTURER'S OWNERS MANUAL WARNS AGAINST PUMPING THE BRAKE PEDAL TO STOP THE VEHICLE, IT IS IMPERATIVE TO DO SO ESPECIALLY IN AN EMERGENCY SITUATION. IF THE DRIVER HAS TO HESITATE TO MAKE A DECISION ON WHETHER TO BRAKE OR ACCELERATE, THE FREE-PLAY TRAVEL WILL NOT ALLOW THE DRIVER ENOUGH TIME TO BRAKE SAFELY. THE VEHICLE IS DIFFICULT TO BRING TO A SAFE STOP UNLESS THE BRAKE PEDAL IS PUMPED AT LEAST TWO PUMPS BEFORE IT FEELS LIKE AND BRAKES LIKE A NORMAL SYSTEM. THE EXISTENCE OF THIS CONDITION WAS CONFIRMED BY A LOCAL MERCEDES DEALERSHIP TECHNICIAN. HIS RESPONSE WAS, "THIS IS NORMAL FOR THE 1-TON CHASSIS TO HAVE A SOFT, SPONGY PEDAL AND MAY GO TO THE FLOOR BEFORE THE BRAKE GRABS, BUT IN A EMERGENCY SITUATION IT WILL STOP EVEN IF THE PEDAL IS ALMOST TO THE FLOOR."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888826July 26, 2016
ELECTRICAL SYSTEM
THIS 120 VAC ELECTRICAL ISSUE (SHOCK HAZARD) IS IN REGARD TO AN RV - A WINNEBAGO VIEW PROFILE SITTING ATOP A MERCEDES BENZ SPRINTER 3500 CHASSIS. THERE ARE TWO A/C CIRCUITS FOR "OUTLETS" (120 VAC PLUGS). #2 OUTLET CIRCUIT HAS A GROUND FAULT YET THE GFCI AT THE FIRST OUTLET IN THE CIRCUIT DOES NOT TRIP NOR DOES THE CIRCUIT BREAKER. WHEN MY RV IS POWERED FROM MY GARAGE 120 VAC GFCI PLUG IT IS NOT TRIPPED EITHER. I'VE GOTTEN ELECTRICAL SHOCKS AT THE WATER/ELECTRICAL STORAGE / ACCESS AREA WHILE ATTACHED TO A 120 VAC POWER SOURCE AND UNDER THE ENGINE WHILE SETTING STABILIZING JACKS AT A JACKING POINT IN THE FRONT OF THE VEHICLE. IN ALL CASES THE RV WAS STATIONARY - EITHER AT A CAMP SITE, OR IN MY DRIVEWAY ATTACHED TO 120 VAC POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884676July 13, 2016
EXTERIOR LIGHTING
UNABLE TO READ SPEEDOMETER AND TACHOMETER WHEN THE SUN IS SHINNING. BOTH HAVE BLACK BACKGROUND WITH VERY NARROW WHITE NEEDLES. THE DASH LIGHTS WILL NOT GET BRIGHT ENOUGH TO LIGHT UP THE AREA. I HAVE PURCHASED A BATTERY POWERED LIGHT TO LIGHT UP THE DASH WHEN SUN IS BRIGHT. IT THINK THIS IS A SAFTY HAZARD. DEALER SAYS IT IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884678July 13, 2016
ELECTRICAL SYSTEM
ON A SUNNY DAY, I CANNOT SEE MY TURN SIGNALS. THEY ARE TOO DEM. DEALER SAYS THEY ARE NORMAL. I CANNOT HEAR THEM EITHER. THIS IS A SAFTY HAZARD BECAUSE THEY COULD BE ON AND I DON'T KNOW IT OR I CAN BE PREOCUPIED TRYING TO SEE IF THEY ARE ON OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884682July 13, 2016
SUSPENSION
THIS IS A 2016 WINNEBAGO VIEW RV ON A 2015 MERCEDES BENZ 3500 CHASSIS. THE HANDLEING IS DANGEROUS. IT ROCK AND ROLLS UPON THE SLIGHTEST UNEVEN ROAD. ON SHALLOW CURVES IT FEELS LIKE IT IS GOING TO ROLL OVER. WINNEBAGO SAYS THEY CAN'T DO ANYTHING ABOUT IT BECAUSE MERCEDES BENZ WON'T LET THEM CHANGE ANYTHING ON THE CHASSIS. MERCEDES BENZ DOES SEEM TO CARE.I WONDER HOW MANY ACCIDENTS HAVE BEEN CAUSED BY THIS ROCK AND ROLL ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883340July 7, 2016
AIR BAGS
I RECEIVED A NOTIFICATION (CODE R26). I CONTACTED RBM OF ALPHARETTA AND THEY TOLD ME THEY HAD NO PARTS TO DO THE RECALL, NOR WOULD THEY DO IT. NOR WOULD THEY CALL ME BACK WHEN PARTS WOULD ARRIVE. I WAS TOLD AFTER THAT THAT THE VIN NO. I GAVE WAS NOT ON THE RECALL LIST. THEY WERE EXTREMELY UNHELPFUL. HOW AM I MEANT TO GET THIS TAKEN CARE OF?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865067May 16, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE IN WHICH THE REAR TURN SIGNALS AND BRAKE LIGHTS FAILED TO ILLUMINATE. THE DEALER PULLED THE PANELS, TRACED THE WIRES, AND TESTED THE BULBS, BUT WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR INSPECTION AND DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862601May 2, 2016
SEAT BELTS
THE COACH COMES WITH 2 SETS OF TWO SEATBELTS. THE DRIVER AND PASSENGER SEATBELTS WORK FINE, AS DESIGNED. THE TWO OTHER SEATBELTS INSTALLED IN THE BENCH SEAT BEHIND THE DRIVER ARE TOO SHORT TO BE USED BY AN ADULT OR A CHILD SEAT. WE CALLED THOR AND ADVISED THEM OF THE PROBLEM. THEIR RESPONSE WAS THAT THE SEAT BELTS WERE OF THE CORRECT LENGTH AS FAR AS THE ENGINEERING WAS CONCERNED. I AM 6'2" AND 200 LBS AND I HAVE TRIED TO GET THE BELT SNAPPED AROUND ME AND THE CLOSEST I CAN GET THE BUCKLE AND THE SNAP IS 6 INCHES APART. I ASKED THEM WHAT GOOD SEAT BELTS WERE IF THEY WERE TOO SHORT TO BE USED. TO THAT THEIR RESPONSE WAS THAT THE SEAT BELTS THAT ARE INSTALLED MEET THEIR ENGINEERING SPECIFICATIONS. I WILL INCLUDE A PHOTO OF ME IN THE SEAT WITH THE SEAT BELT IN HAND. THE SEAT BELT IS FULLY EXTENDED. BY THE WAY, THIS IS A BRAND NEW COACH AND THIS IS HOW IT COMES DIRECT FROM THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789660November 10, 2015
UNKNOWN OR OTHER
CALIFORNIA SMOG. 9TH EMISSION MONITOR FAILS TO CLEAR. DEALER KEEPS SENDING ME OUT TO DRIVE HUNDREDS OF MILES. DOESN'T REPAIR. UNDER WARRANTY. CAL SMOG BOARD AWARE OF THIS KNOWN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779280October 2, 2015
SERVICE BRAKES
BRAKE PEDAL IS SPONGY AND MUST BE PUMPED TO GET A FIRM PEDAL. I HAVE TAKEN IT TO THE DEALER TWICE AND COMPLAINED ABOUT THIS ISSUE, AND THEY TELL ME EVERYTHING IS NORMAL. WHEN YOU HAVE TO MAKE A SUDDEN SURPRISE STOP THE PEDAL GOES ALL THE WAY TO THE FLOORBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778553September 29, 2015
SERVICE BRAKES
BREAKS ARE SOFT AND SPONGY AND THE PEDAL GOES WITHIN 1-INCH FROM THE FLOOR. THIS IS VERY NERVE RACKING AND UNSAFE. I HAVE TO START APPLYING THE BREAKS FAR AHEAD FROM WHERE IS NORMAL AND HOPE I STOP IN TIME. THIS RIG IS HEAVY AND THE BREAKS SHOULD WORK JUST THE OPPOSITE TO GIVE MORE TIME TO STOP. HAD BREAKS CHECKED AT DEALER AND THEY SAID THEY CAN'T FIND ANYTHING WRONG BUT WANTED TO CHARGE ME TO FLUSH BREAKS. WENT TO MANAGER AND THEY PAID THE COST TO FLUSH BUT THE PROBLEM IS STILL THE SAME. THIS CONDITION HAPPENS EVERY TIME YOU USE THE BREAKS REGARDLESS OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778175September 28, 2015
SERVICE BRAKES
BRAKES ARE SOFT AND SPONGY. WHEN DEPRESSED, THE PEDAL WILL TRAVEL TO THE FLOOR MAKING IT DIFFICULT TO STOP. THE DEALER REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER IN MARCH, 2015, BUT THAT DID NOT CHANGE THE OPERATION OF THE BRAKES. MY UNDERSTANDING FROM VISITING SEVERAL FORUMS IS THAT THIS A COMMON COMPLAINT FROM OTHER SPRINTER OWNERS, YET MERCEDES BENZ SAYS THEY HAVE NO KNOWLEDGE OF BRAKE ISSUES WITH THE VEHICLES. THE BRAKES ARE DANGEROUS AS THEY CURRENTLY OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778042September 28, 2015
SERVICE BRAKES
BRAKES FEEL INEFFECTIVE AND SOFT ON FIRST APPLICATION OF PEDAL. REQUIRE 2ND APPLICATION OF BRAKE PEDAL TO FEEL CONFIDENT BRAKING ACTION. MANY OTHER OWNERS OF THIS 2014 CHASSIS SPRINTER 3500 REPORT SAME ISSUE. DEALERS UNABLE TO DIAGNOSE OR REMEDY THE PROBLEM. INDICATES A DESIGN / ENGINEERING FLAW, RATHER THAN, A MECHANICAL FAILURE. THIS BRAKING ISSUE WAS CONSISTENT SINCE WE PURCHASED THE VEHICLE. HTTP://WWW.FORESTRIVERFORUMS.COM/FORUMS/F191/WHO-ELSE-HAS-SOFT-SPONGY-BRAKES-ON-THEIR-MB-93102.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765196September 18, 2015
SERVICE BRAKES
I HAVE BEEN EXPERIENCING THE BRAKES FELT VERY SOFT AND MADE LONG BRAKING DISTANCE. WHEN I TOWED THE SMALL SUV, I THOUGHT IT WAS NORMAL BECAUSE I WAS DRIVING WITH OVER ITS GVWR. BUT ALL THE TIME I HAVE TO STEP MORE TIME(LIKE PUMPING) TO STOP EVEN ON DRIVING UNDER 40MPH. IT NEVER ALLOW ME TO STEP ONE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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