Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11016161August 18, 2017
STRUCTURE:BODY
FRONT DRIVER'S SIDE AND PASSENGER SIDE, AND THE CARGO SLIDING DOOR, HANDLES PINCH FINGERS. THE WAY THE HANDLE LATCH OPENS PROVIDES THE OPPORTUNITY FOR YOUR FINGERS/HAND TO SLIDE INTO THE OPENING PART OF THE LATCH, AND GET SEVERELY PINCHED. BLEEDING WAS SOMEWHAT SEVER RECENTLY, WITH BLOOD STREAMING DOWN THE VEHICLE'S DOOR BODY. THE SKIN ON MY LEFT SMALL FINGERTIP WAS PINCHED ARE REMOVED, CAUSING SUBSTANTIAL BLEEDING. I HAD TO OFTEN CHANGE THE BANDAGES TO MAINTAIN PRESSURE. VEHICLE WAS STATIONARY, AND OCCURRED WHILE OPENING SLIDING CARGO DOOR LATCH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11011853July 31, 2017
SERVICE BRAKES
HAD TO SLAM ON BRAKES TO AVOID HITTING A CAR THAT PULLED OUT IN FRONT OF ME AS I APPROACHED A RED LIGHT. REAR PASSENGER BRAKE LINE FAILED AS A RESULT OF THE STOP. PUMPING BRAKES RESULTED IN FLUID BEING PUMPED OUT OF THE LINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011310July 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING UNKNOWN SPEEDS, THE SRS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF BROOKLYN, LOCATED AT 1800 SHORE PKWY BROOKLYN, NY 11214) WHERE IT WAS DIAGNOSED THAT THE ETHER ELEMENT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005837July 17, 2017
WHEELS
SPRINTER HUBCAPS WHEEL COVERS COME OFF WHILE THE VEHICLE IS IN MOTION. THE PROBLEM HAS OCCURED 4 TIMES WITH ONE TIME ALMOST CAUSING A ACCIDENT. MOST RECENT OCCURANCE 7/16/2017. FROM WHAT I HAVE BEEN ABLE TO FIND OUT THIS IS A FAIRLY COMMON PROBLEM WITH THE MERCEDES SPRINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003452July 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE REMEDY AND PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SOLD TO A BUYER. THE DEALER HAD NOT BEEN CONTACTED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003106July 5, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE IN MOTION AND ACCELERATING, VEHICLE SUDDENLY STALLS WHEN ABRUPTLY TAKING FOOT OFF ACCELERATOR REQUIRING COMING TO A COMPLETE STOP, SHIFT TO PARK, RESTART. AFTER RESTART, ENGINE OPERATES NORMALLY UNTIL ABRUPTLY TAKING FOOT OFF ACCELERATOR. WHEN TAKING FOOT OFF ACCELERATOR SLOWLY, ENGINE DOES NOT STALL. NO CHECK ENGINE LIGHT GOES ON. VERY DANGEROUS ON A LEFT TURN OR IN TRAFFIC. I FOUND A SIMILAR COMPLAINT: NHTSA ID NUMBER: 10628368
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991334May 24, 2017
AIR BAGS
TAKATA RECALL. THIS VEHICLE WAS RECALLED WITHOUT NOTIFICATION TO THE PURCHASER. MOREOVER, THE OWNER HAS NOT BEEN PROVIDED ANY INFORMATION RELATING TO THE RECALL. THE SELLERS AND MANUFACTURERS OF THE VEHICLE HAVE NO ABILITY TO REPAIR THE VEHICLE BY THEIR OWN ADMISSION AND THE VEHICLE IS NOT SET ON ANY SCHEDULE FOR REPAIR. THE SELLERS AND MANUFACTURERS HAVE REFUSED TO REPAIR, REPLACE OR EXCHANGE THE VEHICLE AT ALL. THIS HAS LEFT THE CONSUMER WITH A VEHICLE WHICH IS UNSAFE AND THUS, UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986382May 18, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V149000 (POWER TRAIN) WAS RECEIVED ON MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980246April 24, 2017
STRUCTURE
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. PRIOR TO PURCHASING THE VEHICLE THE CONTACT NOTICED RUST ON THE REAR BUMPER AND CORROSION UNDERNEATH THE VEHICLE. IN ADDITION, THE CONTACT NOTICED THAT THE WEATHER CAULKING WAS NOT SEALED AND LEAKED WATER ON THE BUMP-OUT LOCATED BETWEEN THE HOLES OF THE VEHICLE. THE DEALER PROVIDED THE CONTACT WITH A CONTRACT THAT INDICATED A 2016 FOREST RIVER PRISM 2200 LE. THE DEALER WOULD NOT DIAGNOSED OR REPAIR THE VEHICLE; THEREFORE, THE CONTACT REFUSED TO ACCEPT THE VEHICLE FROM THE DEALER IN THAT CONDITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 06/13/17*LJ CONSUMER STATED SALES DEALER MADE ME WAIT ONE WEEK AFTER PURCHASE "TO GET IT READY" THEY SAID. HOWEVER THE SCREEN DOOR FELL APART WHEN HE OPENED IT. A MAGNET WAS MISSING. SO I BELIEVE THEY MADE ME WAIT A WEEK TO NOT HAVE THE 3DAY RIGHT TO RECIND. UPDATED 9/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972318April 13, 2017
AIR BAGS
IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950165February 7, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2001 SATURN J-TYPE (NA). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE MISFIRED AND IDLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V231000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950186February 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ M3CC170 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946330January 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945410January 15, 2017
AIR BAGS
TAKATA RECALL I WAS NOTIFIED ABOUT A YEAR AGO OF THE RECALL OF MY SPRINTER. CAMPAIGN 2016020010 . RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE WE TRAVEL ALL OVER THE COUNTRY FROM ALASKA TO FLA AND LIVE IN ARIZONA. THIS MAKES THE INFLATOR SUBJECT TO ALL THE EXTREMES OF WEATHER. WE WANT IT FIXED NOW. WE WERE TOLD NOT TO DRIVE VEHICLE, WHO IS GOING COVER THE LOSS OF VALUE AND USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938785December 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937734December 27, 2016
AIR BAGS
TAKATA RECALL - THIS RECALL WAS IDENTIFIED IN JANUARY 2016 - ALMOST ONE YEAR AGO. HAVING SEEN THE POTENTIAL DAMAGE TO A PASSENGER, IT IS IMPERATIVE TO RESOLVE THIS QUICKLY. I DO NOT WANT TO BE FILING A COMPLAINT AFTER THE AIR BAG BLOWS UP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937321December 24, 2016
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAVE A 2015 COACHMAN PRISM RV ON A 2014 MERCEDES SPRINTER. IT HAS DUAL WHEELS. IT IS VERY DIFFICULT TO CHECK AIR PRESSURE ON THE DUAL . I TOOK IT TOO MERCEDES DEALERSHIP AND THEY PUT ON EXTENDERS. THE ONE ON THE PASSENGER SIDE FAILED WITHIN 500 MILES. IT DUG A GROOVE IN THE ON TIRE AND THE VALVE STEM SPLIT. THE OTHER SIDE FAILED AFTER 3000 MILES. THE VALVE STEM SPLIT. I AM SURPRISED WITH THE EMPHASIS PUT ON PROPER TIRE PRESSURE THAT THIS IS A PROBLEM TODAY. I AM STILL LOOKING FOR SOLUTION. I AM LOOKING FOR HIGH QUALITY VALVE EXTENDERS AND A GOOD TIRE MONITORING SYSTEM. BOTH TIMES MY TIRE WENT FLAT IT WAS UNCERTAIN WHEN IT HAPPEN. BOTH TIMES I FOUND THE TIRE FLAT ON MY MORNING CHECK. KNOWING THAT I WAS PROBABLY DRIVING WITH A FLAT TIRE FOR SOME DISTANCE WAS SCARY KNOWING THAT THE OTHER TIRE COULD HAVE FAILED AT ANYTIME DUE TO THE ADDED WEIGHT IT WAS CARRYING AND COULD HAVE HAPPENED AT A TIME THAT CAUSED ME TO LOSE CONTROL OF MY VEHICLE. IN MY OPINION ALL VEHICLES WITH DUAL WHEELS SHOULD HAVE TIRE MONITORING SYSTEMS AND EASILY ACCESSIBLE VALVE STEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926670November 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS), 16V379000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925061November 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920180October 31, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V073000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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