Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11097765May 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. WHILE DRIVING 65 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE DRIVER'S SIDE AND CAUSED IT TO FLIP OVER SEVERAL TIMES. THE VEHICLE LANDED ON ITS SIDE. THE AIR BAGS DID NOT DEPLOY. THE POLICE WERE CALLED TO THE SCENE AND A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER WERE INJURED AND WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE FOR MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS AWAITING INSPECTION BY THE INSURANCE COMPANY. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11097257May 22, 2018
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPEN THE TRUNK. IN ADDITION, THE REAR LICENSE PLATE LIGHT AND THIRD BRAKE LIGHTS WERE ILLUMINATED. THE CONTACT ALSO STATED THAT THE REAR PASSENGER DOOR ACTUATOR FAILED TO UNLOCK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097033May 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MELBOURNE, 509 E NASA BLVD, MELBOURNE, FL 32901, (321) 557-9342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096792May 18, 2018
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THE AIRBAG IN THE HEADREST, JUST NOTICE IT WAS LOSE, NO ACCIDENT OR ANYTHING TOOK CAR TO DEALER THE CAR IS UNDER FACTOR WARRANTY AND WAS TOLD I HAD TO PAY FOR IT. ALSO THERE WAS WATER COMING INSIDE OF MY CAR, TOOK IT TO THE DEALER. THEY SAID THE SUN ROOF WAS CLOGGED AGAIN MY CAR IS UNDER FACTORY WARRANTY, THEY STATED IT IS POSSIBLY A RECALL, THE PART WAS 32.00 AND THE LABOR WAS 458.00. I PARK IN A GARAGE, CAR ONLY HAVE 57,000 MILES AND I HAVE TO PAY FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096762May 18, 2018
AIR BAGS
I HAVE BEEN GIVEN A RECALL NOTICE THAT MY PASSENGER SIDE AIR BAG IS POTENTIALLY DANGEROUS AND COULD EXPLODE KILLING A PASSENGER, BUT I HAVE BEEN TOLD BY MERCEDES THAT THE PART TO FIX WILL NOT BE AVAILABLE UNTIL AT LEAST MARCH OF 2019. IT IS OUTRAGEOUS THAT I AM UNABLE TO SAFELY TAKE A PASSENGER IN MY CAR FOR A YEAR AND ALSO HAVE NO WAY OF SELLING THE CAR SINCE IT IS UNDER SUCH A SERIOUS RECALL. WHAT CAN BE DONE ABOUT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096499May 17, 2018
FUEL/PROPULSION SYSTEM
VEHICLE HAS STRONG EXTERNAL GAS ODER EMANATING FROM THE DRIVER'S REAR PASSENGER SIDE AND IS MORE PREVELANT AFTER FILL UP AND PARKING IT. IT IS A CONCERN TO MY SAFETY THAT GASOLINE MAY BE LEAKING AND A ELECTRICAL SPARK OR IMPACT CAN RESULT IN A FIRE/EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096533May 17, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN TRYING FOR WEEKS TO GET MY AIRBAGS REPLACED AND MERCEDES BENZ OF DELRAY FLORIDA KEEP TELLING ME THEY WILL LET ME KNOW, THEY ARE ONLY UP TO THE 2009. THIS IS UNACCEPTABLE, CAN YOU PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096600May 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF BURLINGTON, 781-229-1600) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096630May 17, 2018
FUEL/PROPULSION SYSTEM
VERY STRONG ODOR OF FUEL WHILE CAR IS PARKED IN GARAGE. DEALER SAYS RECALL DOES NOT COVER MY PARTICULAR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093515May 13, 2018
ENGINE
ENGINE CUTS OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092835May 10, 2018
ENGINE
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT A REPAIR SHOP, A FAILURE CODE WAS STORED IN THE COMPUTER PERTAINING TO THE ENGINE ASSEMBLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE ALSO NO TSBS OR RECALLS PERTAINING TO THE FAILURE. THE INDEPENDENT MECHANIC REPLACED THE INTAKE MANIFOLD, GASKETS, LOWER INJECTORS, O RINGS, AND CLEANED THE ENGINE ASSEMBLY FOR CARBON BUILD UP. ADDITIONAL TECHNICAL ANALYSIS WAS ALSO CONDUCTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092669May 9, 2018
VISIBILITY:WINDSHIELD
WHILE DRIVING EAST BOUND ON HWY20 A SMALL PIECE OF GRAVEL/ROCK HIT THE WINDSHIELD AND MADE A SMALL DING. OVER THE NEXT FEW DAYS A CRACK BEGAN TO FORM THAT BEGAN AT THE BASE OF THE WINDSHIELD AND SPREAD UP AND ANGLED ACROSS THE MIDDLE OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092301May 7, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TAKATA AIRBAG DEFECT. I RECEIVED NOTICE OF RECALL FROM MB IN NOVEMBER, 2017, ALMOST 8 MONTHS AGO. DESPITE NUMEROUS FOLLOWUPS WITH BOTH MB AND THE DEALER, NEITHER MB OR THE MB DEALER CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE TO CORRECT THIS SERIOUS SAFETY PROBLEM. PLEASE HELP BEFORE MY WIFE OR I OR OTHER PERSONS ARE INJURED OR WORSE. THE MB NOTICE STATES THAT THE AIRBAG MAY DEPLOY DUE TO INSUFFICIENT ELECTRICAL GROUNDING, AN ELECTROSTATIC DISCHARGE AND A BROKEN STEERING MODULE CLOCK SPRING, CAUSING INJURY AND RISK OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092311May 7, 2018
AIR BAGS
TAKATA RECALL. I HAVE MADE NUMEROUS ATTEMPTS TO HAVE MY TAKATA AIRBAGS REPLACED, ONLY TO BE TOLD BY MERCEDES THAT THERE IS NOTHING THEY CAN DO TO SPEED THIS FIX UP. I HAVE A 16 YEAR OLD SON THAT HAS STARTED TO DRIVE. I NEED THIS ISSUE FIXED IMMEDIATELY. MERCEDES IS DRAGGING THEIR FEET. I COULD HAVE MY CAR IN THE SHOP TODAY IF THEY WERE WILLING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091365May 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE MANUFACTURER HAD NOT REPAIRED THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (MERCEDES-BENZ OF STEVENS CREEK, 4500 STEVENS CREEK BOULEVARD, SAN JOSE, CALIFORNIA 95129) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091035April 30, 2018
ELECTRICAL SYSTEM, POWER TRAIN
CAR SHIFTING FROM DRIVE OR REVERSE INTO PARK ON IT'S OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090411April 27, 2018
STEERING
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. WHILE THE VEHICLE WAS STOPPED, THE STEERING ABILITY SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT CALLED MERCEDES-BENZ AT QUIRK AUTO PARK (327 HOGAN RD, BANGOR, ME 04401, 207-299-1641) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090484April 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. AFTER THE CONTACT FILLED UP THE VEHICLE WITH FUEL, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (WALTERS MERCEDES-BENZ, 3213 ADAMS AUTO CENTER DR., RIVERSIDE, CA) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND FUEL PUMP WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089825April 24, 2018
AIR BAGS
MERCEDES KEEPS EXTENDING THE DATE TO REPLACE MY AIR BAGS. THEY SAY THAT CAN'T DO ANYTHING BECAUSE THE BAGS AREN'T AVAILABLE. HOW ARE THE STILL MAKING NEW CARS WITH AIRBAGS IF MY AREN'T AVAILABLE FOR REPLACEMENT? THIS HAS BEEN AN ONGOING ISSUE SINCE THE RECALL FIRST CAME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089938April 24, 2018
SUSPENSION
MY CAR DROPS OVER NIGHT. SOME DAYS MY FRONT WOULD DROP TO THE FLOOR. SOME DAYS MY REAR AND SOME DAYS THE WHOLE CAR WILL BE ON THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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