Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11101792June 14, 2018
AIR BAGS
MY LOCAL DEALER (MERCEDES BENZ OF FORT MYERS) HAS NOT HAD THE PARTS TO FIX THIS RECALL, AND HAS NO IDEA WHEN THEY WILL HAVE THEM. IT'S BEEN TWO YEARS SINCE THE RECALL WAS ISSUED, WITH NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101948June 14, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
ROOF SPOILER WAS REPLACED UNDER RECALL OF: 17V246, BUT HAD FLOWN OFF NUMEROUS TIMES. ROOF SPOILER WAS REATTACHED BUT HAD FLOWN OFF AFTER 500 MILES OF DRIVING. THE ROOF SPOILER STARTED TO BANGING AGAINST THE REAR WINDSHIELD UNTIL IT FLEW OFF DRIVING AT ABOUT 60 MPH ON A THE HIGHWAY. THE SPOILER FLEW OFF HITTING ANOTHER VEHICLE. THIS IS A VERY BIG SAFETY HAZARD AS IT CAN STRIKE AND KILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101386June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561)291-6095) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101497June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SCHUMACHER EUROPEAN, (480) 991-1155) WAS CALLED AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT "STILL NO AIR BAG REPLACEMENT 7/20/18" AIRBAGE RECALL FROM TAKATA UPDATED 9/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101525June 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP LEAKING FUMES (AND FUEL?). WHILE PARKED AND PREPARING TO COME HOME THE FUEL PUMP FAILED AND THE CAR REFUSED TO START. IT WILL NOT BE REPAIRED UNLESS IT IS UNDER THE EXTENDED WARRANTY. I AM TRYING TO LEARN IF IT WILL BE COVERED UNDER A EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101061June 11, 2018
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE HARMONIC BALANCER FRACTURED WITHOUT WARNING AND CAUSED THE SERPENTINE BELT TO DETACH. AS A RESULT, THE POWER STEERING AND BRAKING ABILITY FAILED. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE BOLT, HARMONIC BALANCER, AND THE SERPENTINE BELT. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101148June 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 92660) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100560June 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NAPLETON AUTO WERKS, 6600 EAST RIVERSIDE BLVD, LOVES PARK, IL 61111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100609June 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF FORT MYERS, 15461 S TAMIAMI TRAIL, FORT MYERS, FL 33908, (800) 351-7403) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100119June 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
RECENTLY PURCHASED A 2018 MERCEDES-BENZ E400 4MATIC WAGON WITH PREMIUM PACKAGE 3 THAT INCLUDES ALL OF THE AVAILABLE DRIVER ASSISTANCE PROGRAMS (SEMI AUTONOMOUS STEERING, ADAPTIVE CRUISE CONTROL, LANE KEEP ASSISTANCE, BLINDSPOT DETECTION, AUTOMATIC PARKING ASSIST, CROSS TRAFFIC ALERT). ACCORDING TO MERCEDES, THE PROGRAM TITLED DRIVE PILOT WITH STEER ASSIST, IS ABLE TO KEEP THE VEHICLE IN THE LANE WHEN THERE ARE LANE MARKINGS OR EVEN FOLLOW A CAR AHEAD IF THERE ARE NO LANE MARKINGS. WELL, THIS SYSTEM IS TERRIBLE. IT CAN'T STAY CENTERED IN THE LANE, INSTEAD IT FEELS LIKE YOU'RE PLAYING A GAME OF PONG GOING BACK AND FORTH BETWEEN THE LANE MARKERS. THAT IS, WHEN IT WORKS. WHEN IT DOESN'T WORK (MOST OF THE TIME), YOU WILL BE GOING DOWN THE ROAD AND IT SUDDENLY STARTS DRIFTING OUT OF THE LANE TO FOLLOW THE CURVE OF AN OFF RAMP OR IT SUDDENLY DISABLES ITSELF BECAUSE IT CAN'T FIGURE OUT WHERE THE LANE MARKINGS ARE. THERE'S NO AUDIBLE WARNING OR BIG VISUAL CUE THE STEER ASSIST HAS ENDED, JUST A TINY LITTLE STEERING WHEEL ICON IN THE HEAD UP DISPLAY TURNS FROM GREEN TO GRAY. MERCEDES ADVERTISED THIS SYSTEM TO BE BETTER THAN OR AT LEAST ON PAR WITH TESLA'S AUTOPILOT, YET IT CAN'T READ STOP LIGHTS, CAN'T EVEN STAY IN WELL MARKED LANES AND COMBINED WITH THE ADAPTIVE CRUISE CONTROL THAT HAS NO WAY OF CHANGING HOW QUICKLY IT ACCELERATES, FEELS LIKE THE CAR IS OUT OF CONTROL. WHAT I FIND EVEN MORE DISAPPOINTING IS THAT THE MERCEDES APPARENTLY WILL NOT BE GIVEN SOFTWARE UPDATES TO IMPROVE THE SYSTEM UNLIKE TESLA WHO IS CONSTANTLY PROVIDING THEIR VEHICLES WITH OVER THE AIR UPDATES. IF MERCEDES CAN'T DO OTA UPDATES FINE, BUT THEY MUST UPDATE THESE CARS ARE THE DEALERS. I FEEL LIKE THIS SYSTEM DESPERATELY NEEDS A SOFTWARE UPDATE TO BE EVEN MARGINALLY FUNCTIONAL. DEALER HAS NO CLUE ABOUT THESE ISSUES BECAUSE OUR CAR WAS ONE OF THE ONLY ONES ORDERED WITH ALL OF THE ASSISTANCE PROGRAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099490June 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE RECALL REPAIR. THE DEALER (ZIMBRICK MERCEDES-BENZ, 2300 RIMROCK ROAD, MADISON, WISCONSIN 53713) CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 10/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099821June 4, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, OTHER:FUEL FILTER
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT NOTICED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX 75209, (214) 736-5753) WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER WAS CRACKED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099858June 4, 2018
SUSPENSION
MY WIFE WAS DRIVING AT LOW SPEED ON A SMOOTH ROAD WHEN THE DRIVER'S-SIDE FRONT SPRING BROKE WITH A LOUD BANG AND THAT CORNER OF THE VEHICLE COLLAPSED, FULLY COMPRESSING THE SHOCK ABSORBER. WE WERE FORTUNATE THAT THE CAR WAS BEING DRIVEN SLOWLY: THE BROKEN END COULD HAVE CUT THE TIRE, BLOWING IT OUT. AT HIGH SPEED, IT COULD HAVE BEEN HARD TO CONTROL THE CAR BECAUSE OF UNEQUAL CAMBER. ON A SHARP TURN, THE FENDER LIP WOULD HAVE DROPPED ONTO THE TIRE, SEVERELY DAMAGING THE FENDER OR BLOWING OUT THE TIRE. MERCEDES WAS PREVIOUSLY REQUIRED TO RECALL THE SAME MODEL FOR REAR AIR SUSPENSION FAILURE BECAUSE WHEN THE REAR OF THE VEHICLE DROPS, NHTSA SAYS, "...THE DRIVER MAY HAVE REDUCED VEHICLE CONTROL, INCREASING RISK OF A CRASH." I SAY THAT FRONT SUSPENSION FAILURE IS MORE DANGEROUS. AFTER TOWING TO THE MERCEDES DEALER, THE SERVICE ADVISOR CALLED THE BROKEN SPRING A "MAINTENANCE ITEM." HE CLAIMED THIS FAILURE AT 92,000 MILES IN A 10-YEAR-OLD CAR IS NOT SURPRISING. THE FULL PRICE TO REPLACE THE SPRING AND DAMAGED SHOCK ABSORBER AND ALIGN THE CAR WAS $1,345 AND THE DEALER DEDUCTED A $300 DISCOUNT AFTER I COMPLAINED. THIS WAS A POTENTIALLY CATASTROPHIC FAILURE OF A PART THAT SHOULD LAST THE LIFE OF THE CAR. I READ THAT THIS MODEL IS PRONE TO THIS FAILURE. I'VE DRIVEN 500,000 MILES DURING THE PAST 50 YEARS, MOSTLY IN CARS PURCHASED USED, WITH ONE REACHING 250,000 MILES, AND I PREVIOUSLY HADN'T HEARD OF BROKEN COIL SPRINGS. I STATED THAT MERCEDES SHOULD TAKE RESPONSIBILITY FOR A DANGEROUS FAILURE; THAT WE PURCHASED THE CAR AS A CERTIFIED USED CAR FROM A MERCEDES DEALER WHEN IT WAS ONLY FOUR-YEARS-OLD AT 50,000 MILES AND IT HAS BEEN INSPECTED AND SERVICED PER MERCEDES AT MERCEDES DEALERS SINCE PURCHASE. I BELIEVE THIS CAR SHOULD HAVE BEEN RECALLED, PRIOR TO THE FAILURE, FOR A TENDENCY OF THE FRONT COIL SPRINGS TO BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099872June 4, 2018
WHEELS
ORIGINAL CONTINENTAL CONTI PRO CONTACT TIRES (245/40/18) FOR MERCEDES BENZ E350 WITH APPROX. 15,000 MILES ON THEM AND MY TIRE BLEW ON HIGHWAY. AND SIDE RIM OF TIRE HAS BIG CUT.IT WAS AT THE TIME OF TRAFFIC AT 5 PM AND I WAS VERY CLOSE TO HIT SIDEWALL OF HIGHWAY. LAST WEEK AGAIN I DISCOVERED THAT OTHER TWO TIRES CONTINENTAL CONTIPROCONTACT ON SAME CAR HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUATER TO HALF OF AN INCH TO THE RIM. AFTER A DAY ONE TIRE WAS FLAT AND BIG CUT I SEE AT SAME PLACE WHERE BUBBLE WAS. I CALLED MERCEDEZ BENZ AS MY CAR IS STILL UNDER WARRANTY AND I WAS TOLD THAT IT HAS HAPPENED BECAUSE OF POTHOLE AND YOU HAVE TO REPLACE ALL THE 4 TIRES. I ONLY DRIVE CAR FOR WORK AND I NEVER HIT POTHOLE IT LOOKS LIKE THERE IS MANUFACTURING DEFECT WITH TIRE. I AM SORRY TO SAY THAT EVEN CAR IS UNDER WARRANTY MERCEDES IS NOT DOING ANYTHING AND THERE IS NO RECALL ON TIRE. I HAVE NOTICED MANY PEOPLE COMPLAINING ABOUT BUBBLE ISSUE WITH THE TIRE. CONTINENTAL TIRE SHOULD BE TAKING CARE OF THE TIRE AS IT ONLY HAS 15K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099043May 31, 2018
FUEL/PROPULSION SYSTEM
GASOLINE SMELL INTERIOR OF THE CAR. GETS WORSE WITH FULL GAS TANK. WE HAVE HAD IT IN THE MERCEDES DEALER 3 TIMES FOR THE PROBLEM AND IT IS NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099075May 31, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
THE CAR WOULD NOT START FUEL PUMP FAULTY AND IS PART OF GAS TANK BAD DESIGN COST ME CLOSE TO $3800, SOME PAID BY MBZ. MBZ REPLACED 2009 GAS TANKS FOR FREE UNDER WARRANTY BUT WOULD NOT DO MINE. THIS IS A BAD DESIGN THEY SHOULD HAVE TOLD ME ABOUT IT SO I WOULD NOT BUY THE CAR. IT IS STUPID TO HAVE TO REPLACE GAS TANK IN ORDER TO REPLACE A FUEL PUMP IN 2012 I HAD GAS LEAKAGE FROM THE SAME AREA AND I PAID TO FIX IT THEY SHOULD HAVE TOLD ME THIS WOULD BE A PROBLEM. INSTEAD THEY KEPT SILENT WHEN I TAKE MY CAR FOR SERVICE THEY ALWAYS LIST OF THINGS TO DO SO I CAN SPEND MORE MONEY AT THE DEALERSHIP WHY THE [XXX] NO BODY BOTHERED TO TELL ME ABOUT THIS PROBLEM THAT IT WOULD COST ME A LOT OF MONEY TO FIX . THIS CAR HAS COST OVER $60,000 TO BUY AND I DID NOT PAY THAT KIND OF MONEY FOR A CAR TO LAST ME ONLY 12 YEARS. MBZS ARE SUPPOSED TO LAST 30 YEARS OR MORE SO IFEEL CHEATED BIG TIME I THINK THEY ARE HIDING THIS BECAUSE THEY WILL GET SUED BIG TIME AND I HOPE THEY DO BOTH THE DEALERSHIP AND THE MBZ COMPANY. THE DEALERSHIP IS MERCEDES BANZ OF VALENCIA IN VALENCIA, CA 91355. PHONE NUMBER 661-753-5555. I HAVE THE NECESSARY PAPERWORK. I WOULD LIKE TO BE REIMBURSED FRO ALL THE COST, THE 3 WEEKS WITHOUT A CAR AND FRO THE PAIN AND SUFFERING THEY HAVE CAUSED ME AND SO IT WILL BE A LESSON TO MBZ AND THEIR DEALERS NOT TO PRATICE THIS FRAUD. I AM AVAILABLE FOR AN INTERVIEW OR MORE INFORMATION AS NEEDED. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098382May 29, 2018
AIR BAGS
TAKATA RECALL MERCEDES NOT REPAIRING, DEALER HAS NO PARTS AND WON'T DISABLE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098424May 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN DIEGO (4750 KEARNY MESA RD, SAN DIEGO, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR; HOWEVER, THEY COULD BE OBTAINED IF THE CONTACT WERE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098071May 26, 2018
AIR BAGS
TAKATA RECALL MY YEAR OF CAR, ZONE AND BEING DRIVER'S SIDE AIRBAG SHOULD MAKE MY CAR A PRIORITY IN THE RECALL. IT HAS BEEN 2 YEARS SINCE THE INITIAL NOTICE OF A RECALL. I HAVE FILED A PREVIOUS COMPLAINT WITH NHTSA- WHEN IS REAL ACTION GOING TO HAPPEN THIS IS NOT OK TO GIVE DATES CAR WILL BE FIXED LAST TIME WAS MARCH 2018 BUT NOW MAY 26TH AND NOTHING AGAIN!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098119May 26, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR RADAR NOT WORKING SO NO WARNING OF PEDESTRIANS OR VEHICLES. THERE IS NO DETECTABLE NOISE TO WARN OPERATOR. SERVICE MANGROVE AR BONITA MERCEDES OF FL. SAYS HE COULD DRILL SOME HOLES IN CA?.?? HAVE ALMOST BEEN STRUCK SEVERAL TIMES, THIS MUST BE A SYSTEM PROBLEM THE WAY THE ARE AVOIDING. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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