Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11413057April 20, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF GRAPEVINE (1300 TEXAN TRAIL, GRAPEVINE, TX 76051, (817) 310-9748) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408605April 18, 2021
POWER TRAIN, SEATS
SEAT TOOR COST 850 TO GET REPAIRED 1500 FOR A KEY PLUS PROGRAMMING SO REFICULAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408469April 16, 2021
SERVICE BRAKES
MY 2016 MERCEDES E-350, WHICH I BOUGHT 2 YEARS AGO AS A CPO VEHICLE FROM A MERCEDES DEALER HAS A PROBLEM WITH THE E-PARKING BRAKE SYSTEM. I BROUGHT IT TO THE DEALER IN MARCH TO HAVE THIS REPAIRED, AND WAS TOLD THE ENTIRE PARKING BRAKE CABLE AND OTHER PARTS NEEDED REPLACEMENT. I ASSUMED THIS WAS A COVERED REPAIR, ESPECIALLY WITH THE EXTENDED WARRANTY GIVEN ON CERTIFIED VEHICLES, AND THE FACT THE CAR IS FAIRLY NEW AND HAS LESS THAN 50,000 MILES. HOWEVER THE DEALER SAID IT IS NOT COVERED BY MERCEDES AND WOULD COST ME OVER $2500 TO REPAIR. I CONTACTED MERCEDES SUPPORT DIRECTLY, BUT THEY WOULD NOT AGREE TO COVER THIS UNUSUALLY AND COSTLY REPAIR, AS THEY CLAIM (INCORRECTLY) THIS IS NORMAL WEAR AND TEAR, ALTHOUGH I NEVER HAD A PARKING BRAKE SYSTEM FAIL IN THE PAST ON ANY VEHICLE. THIS RAISES A) SERIOUS SAFETY ISSUES AS I CAN NO LONGER USE THE PARKING BRAKE, AND B) MERCEDES SHOULD BE OBLIGATED UNDER THEIR WARRANTY PROGRAM TO COVER THIS TYPE OF REPAIR. LOOKING ONLINE, I SEE OTHERS HAVE HAD SIMILAR PROBLEMS, SO THIS IS A KNOWN ISSUE WITH THIS MODEL AND YEAR OF VEHICLE. PLEASE HELP ME GET MERCEDES TO COVER THIS SAFETY NEEDED REPAIR AT THEIR COST, AS THEY SHOULD BE OBLIGATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408020April 14, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF DANBURY (100 FEDERAL RD, DANBURY, CT 06810, (203) 778-6333) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408071April 14, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. MERCEDES-BENZ OF FORT MITCHELL (2100 DIXIE HWY, FORT MITCHELL, KY 41011, (859) 331-1500) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407421April 10, 2021
FUEL/PROPULSION SYSTEM
STRONG SMELL OF FUEL AFTER REFUELING THE VEHICLE, INSIDE AND OUTSIDE THE VEHICLE. APPEARS TO BE SIMILAR TO ISSUES RELATED TO THE 2003-2009 MODEL YEARS PREVIOUSLY INVESTIGATED BY NHTSA AND CLOSED IN DECEMBER 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407108April 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2018 MERCEDES BENZ E400. THE CONTACT STATED THAT THEY WERE SMELLING A BURNING ODOR EMITTING FROM THE ENGINE OF THE VEHICLE. THE CONTACT STATED THAT WHEN THE AUTOMATIC DRIVING WAS ACTIVATED THE VEHICLE WOULD ACCELERATE TO HIGHER SPEEDS. THE CONTACT WOULD HAVE TO PRESS THE VEHICLES BRAKES OBSESSIVELY. THE VEHICLE'S SIDE VIEW MIRRORS ALSO FAILED TO ROTATE. THE CONTACT STATED THAT WHEN A FAMILY MEMBER WAS OBSERVING THE VEHICLE THEY FOUND THE ENGINE TO HAVE BEEN DAMAGED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (MERCEDES-BENZ OF COCONUT CREEK 4250 FL-7, COCONUT CREEK, FL 3307; (954) 406-1167) WHO STATED THAT THE VEHICLE'S BATTERY HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE 21,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11406950April 7, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2021 MERCEDES-BENZ E450. THE CONTACT STATED THAT WHILE STATIONARY, THE INSTRUMENT PANEL DISPLAYED A MESSAGE INDICATING THAT THE VEHICLE HAD CRASHED. AFTER THE MESSAGE WAS DISPLAYED, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF FRESNO (7055 N PALM AVE, FRESNO, CA 93650, (559) 438-0300) TO BE DIAGNOSED. THE PRELIMINARY DIAGNOSTIC RESULT INDICATED THAT THE 48 VOLT BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS STILL AWAITING REPAIR. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 743.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406755April 6, 2021
ELECTRICAL SYSTEM
THE VEHICLE SLAMS ITSELF INTO PARK WHEN MOVING UNDER 5MPH. THIS MOSTLY OCCURS WHEN TEMPERATURES ARE ABOVE ABOUT 75-80 DEGREES FAHRENHEIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406404April 5, 2021
FUEL/PROPULSION SYSTEM
I NOTICED THAT ANOTHER OWNER OF A 2006 E350 NOTED THAT HE/SHE HAD A FUEL LEAK. I HAVE HAD ONE, TOO. THE EXTENDED WARRANTEE RAN OUT IN 2020, SO MERCEDES WOULDN'T COVER THE REPAIR EXPENSES. BUT IF THEY KNEW FOR 15 YEARS THAT THIS WAS A PROBLEM, THEY SHOULD HAVE RECALLED THE CARS. AND IF THEY AREN'T GOING TO RECALL IT, THEY SHOULD COVER REPAIR EXPENSES. THIS IS A SERIOUSLY DANGEROUS SITUATION. IT'S LIKELY THAT OUR TANK HAS BEEN LEAKING FOR A WHILE. WE'VE SMELLED GAS FOR ABOUT A YEAR, BUT DIDN'T REALIZE IT WAS LEAKING UNTIL RECENTLY WHEN THERE WAS A CLEAR PUDDLE IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406483April 5, 2021
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED PARK PLACE MOTORCARS DALLAS (6113 LEMMON AVENUE, DALLAS TX, 75209, (214) 526-8701) WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE REPLACED ON MAY 4TH, 2021. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406612April 5, 2021
FUEL/PROPULSION SYSTEM
LEAKING GAS TANK PVEZ, MERCEDES WILL NOT REPLACE IT, WAS UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406353April 4, 2021
AIR BAGS
JAN 18,2019 MANUFACTURER RECALL NUMBER2019010001 NHTSA RECALL NUMBER19V010 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE MERCEDES BENZ ALERTED ME OF THE PROBLEM 2 YEARS AGO AND HAS DONE NOTHING TO RESOLVE THE ISSUE NOR PROVIDED THE TIMING TO DO SO. I OWN A LUXURY, VERY EXPENSIVE MODEL. PER THE RECALL, THE FAULTY AIR BAG IS DANGEROUS. IT STATED THAT: ' UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' I DO NOT FEEL SAFE DRIVING MY CAR. THIS IS A MAJOR PROBLEM AND IT IS THEIR OBLIGATION TO CORRECT A DEFECT THAT IS A MAJOR SAFETY ISSUE. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG. PLEASE ADVISE HOW I CAN RESOLVE THIS ISSUE AND HAVE THE NECESSARY REPAIR COMPLETED NOW. I CANNOT WAI ANY LONGER, OTHER WISE, I WILL SEEK LEGAL DAMAGES. I WOULD PREFER A FASTER WAY TO RESOLVE THIS RATHER THAN GOING TO COURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405953April 1, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ E-300. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE FRONT DRIVER'S AND PASSENGER'S DOORS FAILED TO REMAIN OPEN. THE CONTACT STATED THAT THE DOORS CLOSED INDEPENDENTLY. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CALSTAR MOTORS (700 S BRAND BLVD, GLENDALE, CA 91204) WHERE IT WAS DIAGNOSED HOWEVER, NOTHING WAS REPAIRED OR REPLACED. THE CONTACT RELATED THE FAILURE TO THE DOOR HINGES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405500March 30, 2021
STEERING
ON HIGHWAY I FOUND STEERING WHEEL DOWN IS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405536March 30, 2021
STEERING
WHILE UNDERWAY LOST ALL STEERING. STEERING WHEEL WENT TO CENTER AND WOULD NOT TURN WITHOUT EXTREME EXTREME EXCESSIVE FORCE. REPLACED POWER STEERING PUMP. ON ROAD TEST FOUND SAME CONDITION. REMOVED HIGH-PRESSURE LINE FROM PUMP TO STEERING RACK AND FOUND PLASTIC LINER FROM THE RUBBER SECTION OF THE HIGH-PRESSURE LINE BROKE FREE AND WAS FORCED INTO THE STEERING RACK CLOGGING THE STEERING LINE. THIS WAS CLOSE TO A HIGH SPEED COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405423March 29, 2021
UNKNOWN OR OTHER
PANORAMIC ROOM IS MAKING A LOUD POPPING NOISE LIKE THE GLASS IS COMING APART FROM THE CAR. IT HAPPENS WHEN I MAKE A TURN OR GO UP AN INCLINE. THIS STARTED HAPPENING FOR NO REASON AND IS CONSISTANT. I HAVE READ ONLINE FORUMS WHERE ALOT OF PEOPLE ARE COMPLAINING OF THE EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405445March 29, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE SURGED WHILE IN MOTION AND INADVERTENTLY SHIFTED FROM DRIVE TO PARK. THE FAILURE ALSO OCCURRED WHILE REVERSING, OR WHILE MAKING A STOP. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TWO INDEPENDENT MECHANICS AND THE MECHANICS INFORMED HIM THAT THERE WERE NO CODES RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405456March 29, 2021
STEERING
THE POWER STEERING BECAME DISABLED DRIVING ON THE FREEWAY. SEVERAL WARNING LIGHTS FLASHED. STEERING MALFUNCTION. INCREASE PHYSICAL EFFORT. ETC. IT WAS DANGEROUS TO DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405488March 29, 2021
SEAT BELTS
FRONT SEATBELTS DON'T RETRACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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