Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10596477June 5, 2014
FUEL SYSTEM, GASOLINE
THE ENGINE CEASED TO HAVE POWER AND STOPPED ON THE FREEWAY IN COMMUTE TRAFFIC. THE GAS TANK HAD MORE THAN HALF A TANK OF FUEL. THE FUEL TANK IN THIS MODEL IS UNDER THE REAR SEAT. BECAUSE THE DRIVE SHAFT AND DIFFERENTIAL ARE IN THIS AREA THE GAS TANK IS IN TWO SECTIONS BUT CONNECTED. THERE IS A PUMP IN ONE SECTION WHICH TRANSFERS FUEL TO THE OTHER SECTION WHEN THAT SECTION GETS LOW. THE PUMP FAILED AND STOPPED TRANSFERRING FUEL. THE MECHANIC HAD NEVER SEEN THIS PROBLEM. A NEW FUEL PUMP WAS ORDERED FROM MERCEDES IN LOS ANGELES AS THE CAR WAS TOO NEW TO HAVE THE PART LOCALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595881June 3, 2014
FUEL SYSTEM, GASOLINE
AT THE BEGINNING IT WAS A SLIGHT SMELL OF GAS UPON FILLING UP. THOUGHT ON OCCASION IT MIGHT HAVE TOPPED OFF TO FULL. SMELL OF GAS DISSIPATED AFTER A COUPLE OF DAYS. SMELL HAS NOW GROWN TO THE OBNOXIOUS STAGE AND DOES NOT DISSIPATE UNTIL TANK SHOWS ROUGHLY 3/4 FULL. NOTED THAT MANY OTHER MB OWNERS HAVE REGISTERED THE SAME COMPLAINT. PLEASE ADD MY NAME TO THE LIST. BASED ON OTHERS EXPERIENCE REQUESTING THE DEALER TO DEAL WITH IT WOULD HAVE LITTLE OR NO EFFECT. COLLECTIVELY PERHAPS YOU CAN START SOME ACTION AGAINST THEM TO TAKE ACTION AND FIX THIS POTENTIALLY LIFE THREATENING PROBLEM. A REPAIR COST IS SUGGESTED TO BE OVER $1,000.00 AND FRANKLY THE CAR CAN NOT BE SOLD WITH THIS EXISTING PROBLEM, THE LIABILITY WOULD BE CATASTROPHIC! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595668June 2, 2014
FUEL SYSTEM, GASOLINE
FUEL LEAKS AND A STRONG ODOR OF GASOLINE BOTH INSIDE AND OUTSIDE OF VEHICLE, PARTICULARLY AFTER REFUELING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595279May 31, 2014
ELECTRICAL SYSTEM
COLLISION PREVENTION ASSIST PRESENTS FALSE POSITIVES (DASH INDICATOR LIGHTS AND BEEPS) WHEN PASSING CARS IN ADJACENT LANE ON LEFT. THIS HAS HAPPENED AT LEAST TWICE A MONTH WHEN DRIVING IN HEAVY TRAFFIC. AT NO TIME HAS IT PROVED HELPFUL AND IS IN FACT DISTRACTING AND DANGEROUS. DEALER TESTED SYSTEM AND FOUND IT TO BE WITH SPECS. IT CAN BE DISABLED BUT WILL BE REACTIVATED EVERY TIME THE CAR IS STARTED. I'VE CONSIDERED ELECTRICAL TAPING THE SENSOR BUT DEALER WARNED AGAINST IT. THIS SYSTEM SHOULD BE REMOVED FROM CARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595175May 30, 2014
FUEL SYSTEM, GASOLINE
SMELLED STRONG FUEL SMELL IN GARAGE AND CAR. REMOVED THE REAR SEAT TO ACCESS FUEL PUMP FUEL SENDER UNITS. UPON REMOVAL OF ACCESS DOOR LID I SEEN A LARGE PUDDLE OF FUEL ON TOP OF THE FUEL PUMP SENDING UNIT WHERE IT WAS SEEPING OUT BETWEEN A SEEM ON TOP OF THE UNIT. THIS SAME PART WAS REPLACED UNDER A RECALL IN 2008. THE SAME PROBLEM WITH FUEL LEAKS IS WIDE SPREAD AND WELL DOCUMENTED IN MBWORLD.ORG I CAN SUPPLY PICTURES IF NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595220May 30, 2014
SEAT BELTS
RATTLE/TICKING SOUND FROM DRIVER SIDE INTERIOR B PILLAR AREA. VERIFIED BY ROAD TEST WITH TECHNICIAN AT DEALERSHIP. DEALERSHIP REPLACED MULTIPLE SETS OF SEAT BELT HEIGHT ADJUSTER AS WELL AS SEAT BELT ASSEMBLY. ISSUES RETURNS WITHIN A WEEK OF REPAIRS. HIGHLY CONCERNED WITH THE RELIABILITY OF THIS VEHICLE'S SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594952May 29, 2014
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE, EXTERIOR LIGHTING
FUEL GAUGE SHOWED 3/4 TANK, CAR STOPPED , MECHANIC TOLD US THE CAR WAS OUT OF GAS. I SPEND 600.00 AT THE SHOP TO FIND OUT THIS. THEY FIRST WANTED TO REPLACE TANK, FUEL PUMP AND SENDERS. GAS GAUGE IS NOT WORKING PROPER, ANY ADVISE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594677May 28, 2014
FUEL SYSTEM, GASOLINE
TOOK MY VEHICLE INTO THE SHOP FOR NEW SPARK PLUGS AND A COIL REPLACEMENT. THEY NOTICED A STRONG GASOLINE SMELL COMING FROM THE VEHICLE. THEY REMOVED THE BACK SEAT WHERE THE FUEL PUMP IS LOCATED AND FOUND THE FUEL PUMP IS LEAKING. YOU CANNOT JUST REPLACE THE FUEL PUMP ON THIS YEAR/MODEL E350. THE ENTIRE GAS TANK MUST BE REPLACES. WE HAD NOTICED THE SMELL OF GAS A FEW TIMES AFTER FILLING THE VEHICLE COMPLETELY UP WITH GAS AND WERE WONDERING WHY IT SMELLED SO STRONGLY OF GASOLINE. NOW WE FOUND OUT WHY. MERCEDES IS WANTING TO CHARGE ME TO BRING MY CAR INTO AN AUTHORIZED DEALER/SERVICE CENTER TO ASSESS THE SITUATION. HOWEVER, THEY WANT TO CHARGE ME FOR ASSESSING IT AND FROM THERE MAKE A DETERMINATION IF THEY WILL EVEN DO ANYTHING ABOUT IT SINCE MY VEHICLE IS NOT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594415May 27, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 MERCEDES BENZ E55. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE FUEL SENDING UNIT AND WAS PRESENT UNDER THE REAR SEATS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE FUEL SENDING UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE DEFECT RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592942May 21, 2014
FUEL SYSTEM, GASOLINE
I AM ONE OF THIS CARS OWNER....FUEL LEAKS AND STRONG ODOR OF GASOLINE BOTH INSIDE AND OUTSIDE OF THEIR VEHICLE PARTICULARLY AFTER REFUELING IT'S SICKENING AND DANGEROUS . PLEASE TAKE ACTION BEFORE IS TOO LATE THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592773May 20, 2014
FUEL/PROPULSION SYSTEM, ENGINE
ABOUT A YEAR AGO (MAY 2013) WE NOTICED GAS SMELL IN THE COMPARTMENT OF THE CAR. INITIALLY IT WAS SPORADIC. WE THOUGHT IT WAS FROM OUTSIDE OF THE CAR OR MAY BE UNDER THE CAR, OR GAS TANK CAP WAS NOT TIGHTENED PROPERLY. AFTER I TOOK MY CAR TO MERCEDES BENZ DEALERSHIP ON 9/6/13, I FOUND OUT THAT THE SMELL WAS NOT FROM EITHER OF THE ABOVE SCENARIOS. IT WAS INDEED FROM INSIDE THE CABIN AND THE MERCEDES BENZ TECHNICIAN TOLD ME THAT IT WAS FROM FUEL LEAKAGE UNDER THE BACK SEAT AND IT WOULD COST $1380 TO FIX IT. ADDITIONALLY HE SAID THAT HE HAD SEEN NUMEROUS CASES LIKE MINE, AND SOME WERE SO BAD THAT THEY WOULD NOT BE ABLE TO DRIVE IT IN, AND HAD TO TOW THE CAR IN. BECAUSE OF THE HIGH COST IN ADDITION TO THE OTHER REPAIRS THAT I HAD TO DO WORTH $1,200, I DECIDED TO DELAY THIS REPAIR. NOW WE CAN NOT EVEN DRIVE THE CAR BECAUSE OF THE INTENSE SMELL AND WILL COST ME PROBABLY MORE THAT $1,380 TO FIX IT. I BELIEVE STRONGLY THAT THIS IS A MANUFACTURER DEFECT AND SHOULD BE FIXED AND PAID FOR BY MERCEDES BENZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592347May 19, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E55. THE CONTACT NOTICED A STRONG GASOLINE ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE FUEL PUMP WAS FRACTURED. THE CONTACT WAS INFORMED THAT BOTH THE FUEL PUMP AND THE REAR PASSENGER SIDE SENDING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592170May 17, 2014
FUEL/PROPULSION SYSTEM
STRONG FUEL ODOR AFTER FILLING UP. THE ODOR LAST UNTIL I DRIVE THE CAR FOR AT LEAST 40-50 MILES. I HAVE READ ON BENZ WORLD.ORG NUMEROUS REPORTS OF THE SAME PROBLEM. MERCEDES-BENZ OF AUSTIN REPORTED ..CAUSE IS LEFT FUEL LEVER SENDER UNIT PRESSURE SENSOR LEAKING. WITH SO MANY COMPLAINTS AND THE ENORMOUS DANGER OF HAVING SO MUCH FUEL ACCUMULATING AROUND ELECTRICAL COMPONENTS, I DON'T UNDERSTAND HOW A MAJOR DISASTER HAS NOT YET OCCURRED. I HAVE CALLED MERCEDES CUSTOMER SERVICE MANAGERS IN NEW JERSEY ON MORE THAT ONE OCCASION BUT NO ACTION HAS BEEN TAKEN. MY LAST COMMUNICATION WAS APRIL 23, 2013. EVERYONE I HAVE TALKED TO,ASSOCIATED WITH MERCEDES BENZ IN SOME WAY, HAS TRIED TO CONVINCE ME THAT THE PROBLEM ISN'T SERIOUS WHEN I TELL THEM MERCEDES SHOULD BE RESPONSIBLE FOR THE COST OF REPAIRS. THE REPAIR COST WAS QUOTED AT APPROXIMATELY $1000.00. AFTER MY INVESTIGATION OF THE NUMBER OF OWNERS OF MERCEDES BENZ CARS WITH SIMILAR ISSUES, A RECALL OR MAJOR SERVICE BULLETIN IS IN ORDER. THIS HAS TO BE BROUGHT TO THE ATTENTION OF THOSE WHO WILL DO SOMETHING ABOUT IT. PLEASE CONTINUE YOUR INVESTIGATION AND LET ME KNOW YOUR FINDINGS. I HAVE DRIVEN MB SINCE 1966. THE ONE I SPEAK OF IS MY 7TH MERCEDES. I BELIEVE THEY CAN DO BETTER FOR THEIR CUSTOMERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588512May 15, 2014
FUEL SYSTEM, GASOLINE
AT APPROXIMATELY 9:00 PM ON MAY 14TH, 2014 I NOTICED STRONG FUEL ODOR SURROUNDING MY ENTIRE VEHICLE UPON EXITING THE CABIN. I HAD JUST REFUELED AND WAS STOPPING AT A GROCERY STORE ON THE WAY HOME. I DID A QUICK VISUAL AND SNIFF CHECK AROUND THE VEHICLE AND NOTICED THAT THE SMELL WAS STRONGEST IN THE VICINITY OF THE PASSENGER REAR WHEEL ARCH. ABOUT 20 MINUTES LATER I RETURNED TO MY VEHICLE AND THE ODOR WAS NOTICEABLY STRONGER. IN ADDITION TO THAT, THERE WAS NOW AN APPROXIMATELY 2 FOOT BY 3 FOOT POOL OF GASOLINE ON THE GROUND ON THE PASSENGER REAR SIDE. FURTHERMORE, GASOLINE FUMES COULD NOW BE SMELLED INSIDE THE VEHICLE AS WELL. I HAD MY WIFE MOVE THE CAR OUT OF THE PARKING SPOT AND COULD CLEARLY SEE A TRAIL OF GASOLINE DRIPPING FROM UNDERNEATH THE VEHICLE. I WAS PREVIOUSLY AWARE OF THIS AS A POTENTIAL ISSUE WITH THESE VEHICLES BUT HAD NOT EXPERIENCED THIS ON MY OWN VEHICLE UNTIL NOW. I KNEW BETTER THAN TO TOP OFF PAST THE AUTOMATIC PUMP SHUTOFF - AND I IN FACT DID NOT TOP OFF - AND THIS IS NOT A CASE OF FUEL SPRAYING OUT OF THE FILLER NECK. THERE IS A REASON THAT WOULD CAUSE SUCH A LARGE AMOUNT OF FUEL TO BE LEAKING FROM THESE VEHICLE'S FUEL SYSTEMS. I'VE HAD COUNTLESS CARS IN MY LIFE AND THIS IS THE FIRST TIME SOMETHING LIKE THIS HAS EVER HAPPENED TO ME. I HAVE THE ORIGINAL WINDOW STICKER FOR MY VEHICLE SHOWING AN ORIGINAL COST OF CLOSE TO $90,000. TO HAVE A CONDITION WHERE FUEL IS LEAKING LIKE THIS IS SIMPLY UNACCEPTABLE - NOT TO MENTION POTENTIALLY DEADLY. I BELIEVE THAT MERCEDES BENZ STATES THERE IS NOT ANY DANGER OF IGNITION, BUT WHAT IF THE IGNITION SOURCE COMES FROM SOME OTHER SOURCE UNRELATED TO THE VEHICLE SUCH AS A DISCARDED CIGARETTE OR SOME OTHER TYPE OF SPARK? ARE WE GOING TO HAVE TO WAIT UNTIL PEOPLE DIE IN ORDER TO GET MERCEDES BENZ TO ADMIT THAT THERE IS A PRODUCT FLAW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588523May 15, 2014
FUEL/PROPULSION SYSTEM
STRONG SMELL OF FUEL AND STANDING GASOLINE UNDER THE REAR SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588588May 15, 2014
FUEL SYSTEM, GASOLINE
I OWN TWO MERCEDES E55 VEHICLES. ONE IS 2005, ONE IS 2006. ON THE 2005 I HAVE HAD WHAT HAS BECOME A COMMON SYMPTOM OF FUEL SMELL FIRST OUTSIDE THE CAR (ESPECIALLY AFTER FILLING THE TANK COMPLETELY), WHICH MIGRATES TO INSIDE THE CAR AS THE PROBLEM WORSENS. I BELIEVE A RECALL CAMPAIGN WAS PERFORMED ON THE CAR IN 2011 TO ADDRESS THIS ISSUE. THE PROBLEM RETURNED. THE CAR IS OBVIOUSLY OUT OF WARRANTY AND HAS HAD THE ISSUE ADDRESSED A FEW TIMES NOW. AS THE ORIGINAL OWNER, I HAVE HAD FIRST HAND EXPERIENCE OF THE ISSUE OVER THE COURSE OF 9 YEARS. I DID NOT THINK TOO MUCH OF IT AT THE TIME, EXCEPT NOW THAT I HAVE ANOTHER 2006 E55... VIRTUALLY IDENTICAL... EXACT SAME THING IS HAPPENING. THE 2006 WAS PURCHASED USED IN JULY OF 2013. I COMPLAINED TO THE USED CAR DEALER ABOUT THE ISSUE (IT CAME WITH A 6 MONTH WARRANTY) AND THEY SAID IT WAS POSSIBLY A LEAKING O-RING ON A SPARK PLUG. THE FUEL SMELL REMAINED AFTER THE REPAIR HOWEVER, VERY STRONG WHEN TANK FILLED OR THE CAR ON AN INCLINE... ESPECIALLY ON HOT DAYS. ONLY AFTER SEARCHING THE INTERNET DID I FIND THAT MANY OTHERS HAD THE SAME EXPERIENCE... AND I WAS 2 FOR 2 ON MY CARS. SAME MODELS, SAME SYMPTOMS. THE 2006 UNIT IS FAR WORSE, HOWEVER AND MAY HAVE NEVER HAD THE ORIGINAL RECALL PERFORMED. I PULLED THE BACK SEATS AND INSPECTED THE FUEL AREAS... AND SURE ENOUGH SMALL PUDDLES OF GAS AND STAINS FROM PREVIOUS PUDDLES. THE SMELL IS SO STRONG NOW I AVOID USING THE CAR. WHEN YOU HAVE A SINGLE CAR WITH A SINGULAR PROBLEM YOU DON'T SUSPECT MUCH. WHEN YOU READ ABOUT OTHERS WITH A SIMILAR ISSUE, YOUR SUSPICIONS MAY RAISE A BIT. HOWEVER, I PROMISE YOU WHEN YOU BUY ANOTHER IDENTICAL CAR AND IT HAS THE EXACT SAME OVERWHELMING PROBLEM, THAT'S WHEN YOU WAKE UP. THE FUEL SMELL IS SO STRONG, I HAVE NOT HAD A SINGLE OCCUPANT NOT NOTICE IN THE LAST 3 MONTHS. I'M PARKING THE CAR UNTIL I CAN FIGURE OUT A WAY TO GET IT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588756May 15, 2014
FUEL/PROPULSION SYSTEM
ONCE I FILL UP, THERE IS A VERY STRONG ODOR OF GASOLINE SMELL INSIDE AND OUTSIDE OF THE CAR. I TOOK OF THE REAR SEAT, THE FUEL PUMP COVER AND THERE IS A PUDDLE OF GAS. IT DOESN'T HAPPEN WHEN THE FUEL IS BELOW 3/4 OF A TANK OF GASOLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588153May 13, 2014
FUEL/PROPULSION SYSTEM
MY WIFE'S 2007 MERCEDES BENZ E350 SMELLS OF GAS EVERY TIME WE FILL UP THE CAR. THE SMELL IS NOTICEABLE INSIDE AND OUTSIDE THE CAR. WE HAD THE FUEL SYSTEM REPAIRED BUT THE SMELL MAY HAVE INFECTED THE BACK SEAT AND UPHOLSTERY. THE COST OF REPAIR WAS SLIGHTLY UNDER $1500 USD. I BELIEVE THIS IS AN UNSAFE SITUATION. HAD THE CAR BEEN REAR ENDED OR HIT ON EITHER REAR QUARTER IT IS EXTREMELY POSSIBLE FOR THE CAR TO CATCH/BURST ON FIRE. I'M VERY UPSET THAT MERCEDES HASN'T BEEN REQUIRED TO FIX THIS DEFECT AT THEIR COST. I'VE SEEN NUMEROUS OTHER COMPLAINTS ABOUT THIS WITH VEHICLE IN THE 2004 TO 2008 YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588209May 13, 2014
FUEL SYSTEM, GASOLINE
I STARTED SMELLING A FUEL ODOR FOR THE PAST FEW WEEKS NOW. MY CAR IS NOT UNDER WARRANTY SO I DIDN'T TAKE IT TO THE DEALERSHIP DUE TO CHARGES. I TOOK MY REAR SEAT OUT TO FIND A HUGE PUDDLE OF FUEL UNDER IT. THE FUEL SENDING UNIT FITTING WAS SNAPPED. (I THINK THERE IS A GROUP OF US HAVING THIS SAME COMPLAINT FOR MANY YEARS NOW). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587807May 12, 2014
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E350. THE CONTACT STATED THAT THERE WAS A GASOLINE SMELL OUTSIDE AND INSIDE OF THE VEHICLE WHEN THE FUEL TANK WAS FILLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER, WHO REPLACED THE FUEL TANK TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 82,959. UPDATED 07/16/14 MA UPDATED 8/23/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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