Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10664095December 13, 2014
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT ILLUMINATED, CODE SCAN REVEALED CODE P0456. INSPECTION REVEALS FUEL LEAKAGE AT BOTH THE LEFT FUEL SENDER AND THE RIGHT FUEL PUMP HOUSINGS. LIQUID FUEL IS EXTERNALLY EVIDENT ALONG WITH THE ASSOCIATED SMELL OF RAW FUEL VAPOR. THIS IS A VERY COMMON PROBLEM WITH THESE VEHICLES AND THE MANUFACTURER SHOULD BE HELD RESPONSIBLE FOR REPAIR OF WHAT IS A POTENTIALLY DANGEROUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664115December 13, 2014
FUEL SYSTEM, GASOLINE
NOTICED STRONG FUEL SMELL IN GARAGE AFTER A FILL UP. I AM A MECHANIC SO REMOVED REAR SEAT TO INSPECT FUEL PUMPS, FOUND THE PASSENGER SIDE FUEL PUMP LEAKING QUITE A BIT OF FUEL THROUGH THE ELECTRICAL CONNECTOR BECAUSE HOUSING WAS MELTING AROUND THE ELECTRICAL PINS ALLOWING FUEL TO POOL UP ON TOP OF THE FUEL PUMP. VERY DANGEROUS TO HAVE THESE FUEL FUMES TRAPPED IN THE GARAGE AROUND SO MANY THINGS THAT CAN SPARK. ALSO NOT SAFE AT ALL TO HAVE STANDING GASOLINE ON CONTACT POINTS OF THE FUEL PUMP ELECTRICAL CONNECTOR. VEHICLE NEEDS FUEL PUMP MODULE REPLACED. VERY HIGH RISK OF FIRE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664029December 12, 2014
FUEL SYSTEM, GASOLINE
VERY STRONG RAW GASOLINE SMELL COMING FROM THE DRIVERS REAR AFTER DRIVING. I CHECKED AROUND CAR I FOUNDED LEAK.SO I CAN NOT BELIEVE IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663580December 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED, STALLED, AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ORDER FOR THE VEHICLE TO BE RESTARTED, THE KEY HAD TO BE TAKEN OUT OF THE IGNITION AND RE- INSERTED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALANCE SHIFT AND CRANK SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663619December 11, 2014
FUEL SYSTEM, GASOLINE
I BEGAN SMELLING GASOLINE WHEN INSIDE THE CAR. I CALLED THE DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE CAR CHECKED FOR FUEL LEAKS. THE DEALER SUGGESTED BRINGING THE CAR IN THE FOLLOWING WEEK. SO I TOOK THE CAR TO A NEARBY OIL CHANGE SERVICE COMPANY AND HAD THEM CHANGE THE OIL AND CHECK FOR A FUEL LEAK. THE OIL CHANGE SERVICE COULD NOT FIND A FUEL LEAK, BUT CONFIRMED THAT THEY SMELLED GASOLINE AND SUGGESTED I TAKE IT TO THE DEALER. ON DECEMBER 10, 2014, I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THEY FOUND A FUEL LEAK AT THE FUEL FILTER ASSEMBLY THAT IS UNDER THE BACK SEAT AND THAT THE REPAIR WOULD BE $649.00. AND IT WAS POSSIBLE THAT ONCE THEY REPAIRED THAT, THE LEAKING AT THE TANK MAY INCREASE REQUIRING REPLACEMENT OF THE GAS TANK. AS I WAITED FOR THE REPAIR, I SEARCHED THE INTERNET TO SEE IF THIS REPAIR WAS THE SUBJECT OF A RECALL. I FOUND THAT THIS EXACT ISSUE IS BEING INVESTIGATED BY THE NHTSA, NHTSA ACTION NUMBER: PE12001. I SHOWED THE SERVICE TECHNICIAN WHAT I FOUND ON THE INTERNET AND HE SAID ALL THEY COULD DO IS REPLACE THE FUEL FILTER ASSEMBLY TO SEE IF THAT WOULD FIX THE LEAK. THEY CHANGED THE TANK INNER MODULE, 211-470-60-94, FOR $264.00; 2 SEAL RINGS, 211-471-05-79, AT $39.53 EA FOR $79.06; DISCOUNTED THE LABOR FROM $343.66 TO $187.50; AND MISCELLANEOUS CHARGES AND SALES TAX, FOR A TOTAL SERVICE REPAIR BILL OF $576.03 FOR REPLACEMENT OF FUEL FILTER SYSTEM AND SEAL RINGS. AT THIS TIME IT IS UNCLEAR WHETHER THIS WILL IN FACT FIX THE PROBLEM OR MAKE IT WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662873December 8, 2014
FUEL/PROPULSION SYSTEM
THIS VEHICLE WAS PREVIOUSLY SERVICED IN 2008 FOR THE SAME ISSUE AS PART OF A RECALL CAMPAIGN BY MERCEDES-BENZ, #2008-020001. I WAS NOT THE OWNER AT THE TIME. THE IDENTICAL ISSUE IS NOW PRESENT ONCE AGAIN, VERY STRONG GASOLINE ODOR IN THE INTERIOR, AND A LESS-PRESENT ODOR AT THE EXTERIOR. THE DEFECTIVE FUEL SENDER UNITS WILL NOW BE REPLACED AT MY PERSONAL EXPENSE, HOWEVER SINCE THIS IS A REPEAT OF A PREVIOUS ISSUE WHICH HAD ALREADY WARRANTED A RECALL, I BELIEVE THIS SHOULD BE THE RESPONSIBILITY OF MERCEDES-BENZ USA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662909December 8, 2014
TIRES
THE TIRES SPECIFIED FOR MY 2013 MERCEDES E350 ARE CONTINENTAL 245 40 R 18S. THESE LOW PROFILE TIRES MAY BE FINE ON THE AUTOBAHN - BUT THEY ARE DANGEROUS ON U.S ROADS WITH POTHOLES. IN FEWER THAN 2 YEARS, THE CAR VIOLENTLY BLEW OUT 5 NEW TIRES AS A RESULT OF POTHOLES (WHICH WERE NOT THAT BIG/DEEP). MERCEDES IS CLEARLY AWARE OF THIS DANGEROUS TIRE ISSUE - ITS REACTION TO THE PROBLEM IS TO IGNORE THE DANGER AND CAPITALIZE ON IT BY OFFERING TIRE REPLACEMENT INSURANCE (ABOUT $800). FOR ME, THE BLOWOUTS FORTUNATELY DID NOT RESULT IN CRASHES OR INJURIES - BUT, THEY CERTAINLY COULD HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662923December 8, 2014
FUEL/PROPULSION SYSTEM
THE CAR WAS SMELLING LIKE GASOLINE INSIDE AND OUTSIDE ESPECIALLY AFTER FILLING UP THE FULL TANK. WHEN I LIFTED THE BACK SEAT AND OPENED THE COVER WHERE THE FUEL PUMP IS THERE WAS A GASOLINE EVERYWHERE OVERFLOWING THE FUEL PUMP. THERE WERE ALSO MARKS OF GASOLINE ON THE BOTTOM OF THE CAR (LEFT REAR SIDE), ON THE PLASTIC AND PARTS OF THE EXHAUST SYSTEM. THIS IS A HEALTH CONCERN FOR ALL PASSENGERS BREATHING THE AIR FILLED WITH GASOLINE FUMES AND ALSO A FIRE HAZARD IN CASE THE GASOLINE LEAKING OUTSIDE THE TANK GETS IN CONTACT WITH A SPARK ON THE ROAD. I TOOK THE CAR TO THE MERCEDES BENZ DEALERSHIP AND THEY SAID IT WOULD COST ME $3,800 TO FIX THE PROBLEM. THEY WOULD CHANGE THE FUEL PUMP AND THE ENTIRE TANK. I TRIED CALLING THE CORPORATE TO LET THEM KNOW THAT I HAVE READ OTHER SIMILAR COMPLAINTS AND THAT THIS IS A SAFETY ISSUE BUT THEY REFUSED TO HELP AND SAID ITS DUE TO THE AGE OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662601December 7, 2014
FUEL/PROPULSION SYSTEM
I PARKED MY CAR IN MY GARAGE AND SMELLED GASOLINE. I LOOKED UNDER THE CAR AND IT WAS LEAKING GASOLINE. IT LEFT A BIG PUDDLE AND WILL NOT STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662628December 7, 2014
FUEL/PROPULSION SYSTEM
A FEW WEEKS AFTER PURCHASING A 2004 MERCEDES BENZ E55 I NOTICED AN OCCASIONAL FUEL SMELL FROM OUTSIDE THE VEHICLE WHILE PARKED IN THE GARAGE. OVER THE PAST YEAR IT HAS PROGRESSIVELY GOTTEN WORSE, FUEL APPEARS TO BE POOLING ON TOP OF THE FUEL TANK DIRECTLY UNDER THE DRIVERS SIDE REAR SEAT WHERE THERE IS AN ACCESS PANEL. I HAVE REMOVED THE PANEL AND NOTICED THE FUEL ON TOP OF THE TANK. LOOKING UNDER THE VEHICLE I CAN SEE WHERE FUEL HAS BEEN RUNNING OFF THE BOTTOM OF THE TANK ONTO THE GROUND RIGHT NEXT TO THE EXHAUST SYSTEM. THIS IS A MAJOR SAFETY CONCERN OF MINE AND I AM AFRAID TO DRIVE THE VEHICLE. MERCEDES WANTS THOUSANDS OF DOLLARS TO REPLACE THE FUEL TANK AND THIS IS UNACCEPTABLE TO ME. THIS IS A VERY DANGEROUS SITUATION AS WELL AS NAUSEATING TO DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662543December 6, 2014
FUEL SYSTEM, GASOLINE
THERE IS AN EXTREMELY STRONG AND SICKENING GASOLINE ODOR THAT COMES FROM THE CAR, ESPECIALLY WHEN PARKED IN THE GARAGE OR AN ENCLOSED SPACE. THE ODOR ARISES FROM INSIDE THE CAR, ON THE DRIVER'S SIDE IN THE BACK. THIS ODOR OCCURS EVERY TIME AFTER THE TANK IS FILLED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662312December 5, 2014
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, ENGINE
VEHICLE HAS HAD A CONSTANT STRONG GAS ODOR IN CAR. UNDER EXTENDED WARRANTY THE VEHICLE HAS HAD... 2/8/08 LEFT SENDING UNIT CONNECT SEIZE AND CRACK REPLACED ALSO FUEL TANK REPLACED. 4/23/08 FUEL FILTER MODULE ASSEMBLY FUEL FILTER REPLACED.10/7 +11/6ODOR CONTINUES. CONTINUE TO BRING IN CAR NOTHING HAPPENS 1/20 SENDING UNIT,SENSOR,SEAL RINGS REPLACED(SEALS LEAKING AROUND PRESSURE SENSORS. 2/2/10 ODOR CONTINUES 8/18 ODOR CONTINUES 7/22/11 REPLACE LEFTSENDING UNIT.3/4/14 FUEL TANK AND SENSORS RECOMMENDED TO BE REPLACED BY DEALER AT COST TO MYSELF. I HAVE ALL DEALER WORKSHEETS OF THIS FUEL LEAKING STRONG ODOR PROBLEM BEING A CONSTANT COMPLAINT. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662215December 4, 2014
FUEL/PROPULSION SYSTEM
GAS FUMES AND GAS LEAK AFTER FILLING TANK. DEALER STATES CAR NEEDS A NEW FUEL TANK, FUEL LINE AND SENSORS AND ESTIMATES REPAIRS OF $2700.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662249December 4, 2014
FUEL/PROPULSION SYSTEM
THERE IS AS STRONG SMELL OF GASOLINE THAT PERMEATES THROUGHOUT THE CAR AND TRUNK. THE GAS TANK WAS JUST REPLACED 4 WEEKS AGO AND THE SMELL HAS NOT DECREASED AT ALL. THAT COST WAS IN EXCESS OF $1,800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662055December 3, 2014
ENGINE
DRIVING THE CAR AT 45 MPH AND THE DISPLAY MESSAGES COME ON THAT STATED, "PRE SAFE FUNCTIONS LIMITED, INOPERATIVE" IN ADDITION, THE ESP AND ABS WARNING LIGHTS ILLUMINATED. THE VEHICLE LOSES POWER AND HAS VERY LIMITED ACCELERATION. IT HAS OCCURRED TWICE, ONCE ON CITY ROAD AND ONCE ON HIGHWAY AT 55 MPH. SHUTTING AND RESTARTING THE CAR ELIMINATES THE PROBLEM FOR THE TIME BEING. IF THIS HAPPENS AGAIN AND I AM UNABLE TO PULL OVER SAFELY, IT WILL BE A LIFE-THREATENING EMERGENCY. I WILL BE REAR-ENDED AT HIGH SPEEDS BY TRAFFIC BEHIND ME. AFTER THE FIRST INCIDENT, I TOOK IT TO DEALER AND THEY ADJUSTED COMPUTER. THE SAME EXACT THING HAPPENED JUST 4 DAYS LATER. THIS HAS THE POTENTIAL TO CAUSE MASSIVE FATALITIES SIMILAR TO THOSE IN THE GM DEBACLE. I SEE THIS HAS ALSO BEEN REPORTED AS A PROBLEM IN THE 2014 CLA 250 MODELS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662091December 3, 2014
FUEL/PROPULSION SYSTEM
I FILLED THE TANK BEFORE GOING ON VACATION. CAR WAS LEFT PARKED ON MY DRIVEWAY. WHEN I CAME BACK THERE WAS A STRONG SMELL OF GAS INSIDE THE CAR. THE GAS TANK IS UNDER THE BACK SEAT. TOOK VEHICLE TO THE DEALER TO FIX. THEY REPLACED THE TANK INNER MODULE, CABLE HARNESS, AUXILIARY PUMP, SEAL RING AND BREATHER PIPE. SENDING UNIT WAS LEAKING LARGE AMOUNTS OF FUEL. REMOVED AND REPLACED LEFT AND RIGHT SIDE SENDING UNITS. MODULES IN FUEL TANK AND SEALS FOR THE SAME. THE PROBLEM WAS NOT FIXED. I HAVE TO KEEP THE FUEL TANK AT LESS THAN 3/4 TANK FOR IT NOT TO SMELL. VERY CONCERNED SAFETY WISE. FOR THE AMOUNT OF MONEY I SPENT THEY COULD HAVE REPLACED THE ENTIRE FUEL TANK UNIT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661658December 2, 2014
FUEL/PROPULSION SYSTEM
I FILLED THE CAR WITH FUEL AND DROVE IT HOME AND PARKED IT IN THE GARAGE. THE NEXT MORNING WHEN I WENT INTO THE GARAGE THERE WAS A VERY STRONG ODOR OF GASOLINE FUMES. THE FUMES WERE NOT IN THE PASSENGER COMPARTMENT, BUT RATHER, OUTSIDE THE CAR. AFTER DRIVING THE CAR FOR A WHILE AND USING ABOUT 1/8TH TANK OF GASOLINE, THE ODOR WAS NO LONGER PRESENT. THE REPAIR SHOP HAS DETERMINE THAT THE FUEL SENDING UNIT MUST BE REPLACED. I THINK MERCEDES DID A RECALL FOR THIS PROBLEM EARLIER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661824December 2, 2014
ENGINE, POWER TRAIN
CHECK ENGINE LIGHT COMES ON AND WHEN CHECK INDICATES CAM SENSOR PROBLEM. I WAS TOLD THAT MERCEDES KNOWS ABOUT THIS PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661497December 2, 2014
FUEL/PROPULSION SYSTEM
I PURCHASED THIS USED CAR AND PARKED IN MY GARAGE-CAME OUT ABOUT AN HOUR AFTER PARKING AND NOTICED A VERY STRONG RAW GASOLINE SMELL COMING FROM THE DRIVERS REAR INSIDE THE COMPARTMENT. I REMOVED THE BACK SEAT AND THE FUEL TANK SEAL IS LEAKING. TOOK THE CAR TO A REPAIR SHOP TO CONFIRM AND THEY AGREED THAT THE FUEL PUMP, SENDING UNIT AND TANK SEAL ARE LEAKING FUEL AND ARE AN EXPLOSION/FIRE HAZARD-NEED TO CORRECT THIS ASAP. THEY TOLD ME THAT THIS IS A VERY COMMON PROBLEM ON THIS MODEL CAR AND THAT THEY HAVE A LOT OF PEOPLE COME IN WITH GASOLINE LEAKING FROM THE SAME PLACE. VERY DANGEROUS SITUATION THAT MERCEDES NEEDS TO STEP UP AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661372November 30, 2014
EQUIPMENT ADAPTIVE/MOBILITY, SERVICE BRAKES, ENGINE
WAS DRIVING ON 95N AROUND 65 MPH WHEN VEHICLE LOSES POWER !!! I WAS IN THE LEFT HAND LANE AND TRAFFIC WAS FLOWING. IT WAS BY THE GRACE OF GOD THAT I MADE IT TO THE RIGHT SHOULDER WITHOUT CAUSING A MAJOR ACCIDENT FOR MYSELF AS WELL AS FOR OTHER VEHICLES. THE ENGINE LIGHT CAME ON AND THE ANTI SKID AND ANTI SKID OFF LIGHTS CAME ON ALSO IT SAID CONSULT OWNERS MANUAL. THE VEHICLE IS BRAND NEW AND I NEVER WANT TO DRIVE IT AGAIN!!!. AFTER I STOPPED I CUT THE VEHICLE OFF AND RESTARTED THE VEHICLE TO TRY AND GET HOME. ON THE WAY HOME IT DID IT THREE MORE TIMES. I COULD HAVE KILLED MYSELF AND MY DAUGHTER ALSO WHO EVER ELSE WAS ON THE ROAD. ONCE I GOT HOME I WAS REALLY PISSED AFTER READING ABOUT ALL THE OTHER BENZ OWNERS THAT HAD THE EXACT SAME PROBLEM. THIS IS TERRIBLE FOR A BRAND NEW MERCEDES !!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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