Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10893192August 4, 2016
WHEELS
I FIRST HAD A TIRE BLOW-UP IN A MINOR POTHOLE. GOT IT REPAIRED AT THE DEALERSHIP. HOWEVER, RECENTLY I HIT ANOTHER MINOR POTHOLE IN NEW JERSEY, AND THIS TIME, THE RIM OF THE WHEEL CRACKED! THIS TIME I WAS ON THE HIGHWAY WITH MY CHILD IN THE CAR SEAT, AND COULD HAVE GOTTEN INTO A MAJOR ACCIDENT. I DO NOT THINK THE SO CALLED "HIGH PERFORMANCE" WHEELS ARE MEANT FOR THE US ROADS. THE MATERIAL SEEMS SUB-STANDARD. I HAVE COMPLAINED TO MERCEDES, BUT THE REP DID NOT SEEM TO CARE OR SHOW ANY CONCERN. I HAVE KEPT THE DAMAGED RIM WITH ME IF YOU'D LIKE TO SEE. SENDING PICTURES ALSO. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893281August 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/20/16*LJ UPDATED 09/26/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892942August 3, 2016
TRACTION CONTROL SYSTEM, STEERING, SERVICE BRAKES, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE VEHICLE APPROACHED A RAMP AND APPLIED THE BRAKES. MESSAGES ON THE INSTRUMENT PANEL ILLUMINATED THAT READ "REDUCED BRAKE PRESSURE AND DEPRESS BRAKE FULLY", "TRACTION CONTROL", "ABS", AND "CHECK ENGINE LIGHTS". IN ADDITION, THE STEERING WHEEL LOCKED UP WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS PULLED OVER, TURNED OFF, RESTARTED, AND DRIVEN HOME. THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION AND ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892524August 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891853July 30, 2016
FUEL/PROPULSION SYSTEM
SMELL OF FUEL AFTER FILLING UP CAR,LEAKING FUEL TANK AROUND FUEL PUMP RING, FUEL PUMP STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888970July 27, 2016
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E63 EQUIPPED WITH DISTRONIC PLUS ACTIVE CRUISE CONTROL AND PRE-SAFE BRAKING. WHILE DRIVING 55, MPH THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THE PRE-SAFE BRAKING SYSTEM AND THE ACTIVE CRUISE CONTROL FAILED TO OPERATE AS INTENDED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. ..UPDATED 08/08/16 *BF ... UPDATED 08/23/16 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10888754July 26, 2016
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 50 MPH, THE CONTACT NOTICED AN ABNORMAL SMOKE ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE HEATING ELEMENT IN THE DRIVER SEAT BECAME OVERHEATED AND BURNED THROUGH THE LEATHER SEAT CUSHION AND THE CONTACT'S PANTS. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,890. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10887574July 21, 2016
ENGINE
ENGINE JERKS AND SPUTTERS WHILE DRIVING. I APPEARS THAT THE VEHICLE WILL SHUTDOWN IMMEDIATELY. CANNOT DRIVE OVER 25 MPH OR GO UP HILLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885848July 19, 2016
FUEL/PROPULSION SYSTEM
WHEN I FILL MY TANK WITH FUEL, IT SMELLS LIKE FUEL IS LEAKING BECAUSE THE ODOR IS SO STRONG. THE ODOR STAYS VERY STRONG 2-3 DAYS AFTER FILLING UP WITH FUEL. I HAVE A FIVE (5) YEAR OLD DAUGHTER WHO ALSO RIDES DAILY IN THE CAR AND THIS CAN'T BE GOOD FOR HER. ACCORDING TO THE SERVICE DEPARTMENT AT CRITZ MERCEDES BENZ, THE LEAK IS AT THE TOP OF THE TANK. I KNOW THERE IS A RECALL AND THE WARRANTY HAS BEEN EXTENDED ON FUEL TANKS WITH MY MODEL OF CAR. HOWEVER, I HAVE CONTACTED MERCEDES BENZ AND THEY HAVE TOLD ME THAT I HAVE A DIFFERENT MODEL OF FUEL TANK THAN THE RECALL ONE. EVIDENTLY, THIS TYPE OF FUEL TANK IS NOT GOOD ALSO. I HAVE TAKEN MY CAR TO CRITZ MERCEDES BENZ IN SAVANNAH, GA FOR SERVICE SINCE I PURCHASED IT IN 2010. MERCEDES BENZ CONTACTED CRITZ AND THEY TOLD THEM THEY WOULD ONLY GIVE ME A $200 DISCOUNT ON $4,000 WORTH OF WORK. I DON'T THINK I SHOULD BE HELD RESPONSIBLE FOR THIS. I AM ASKING FOR THE WARRANTY ON MY TYPE OF FUEL TANK TO BE EXTENDED ALSO. I'M SURE THERE ARE OTHERS THAT ARE ALSO HAVING THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884625July 13, 2016
AIR BAGS
I HAVE AN AIRBAG CODE SHOWING PASSENGER SIDE SENSOR OR WIRING HARNESS FAILURE. VEHICLE IS OUT OF WARRANTY, MERCEDES STATES REPAIR COST IS MY PROBLEM. CHECKING MERCEDES FORUMS REVEALS HUNDREDS OF COMPLAINTS OF SIMILAR AND EXACT PROBLEMS. SRS IS A VITAL SYSTEM, AND CANNOT FAIL. DESIGN AND SUPPORT FROM THE MANUFACTURER SHOULD REFLECT THEIR COMMITMENT TO SAFETY, NOT JUST PASS THE BUCK. ONE OR A DOZEN INSTANCES MAY BE QUALITY CONTROL ISSUE, BUT HUNDREDS OR EVEN THOUSANDS IS A FLAW THAT SHOULD BE INVESTIGATED. FROM MBWORLD.COM HTTPS://WWW.GOOGLE.COM/SEARCH?Q=SRS+MERCEDES+LIGHT&IE=UTF-8&OE=UTF-8#Q=SRS+MERCEDES+LIGHT+SITE:MBWORLD.ORG FROM BENZWORLD.ORG HTTPS://WWW.GOOGLE.COM/SEARCH?Q=SRS+MERCEDES+LIGHT&IE=UTF-8&OE=UTF-8#Q=SRS+MERCEDES+LIGHT+SITE:WWW.BENZWORLD.ORG HUNDREDS OF MERCEDES BENZ OWNERS HAVE A SENSOR OR WIRING PROBLEM THAT COULD LEAD TO INJURY OR DEATH. I BELIEVE SUCH A WIDESPREAD ISSUE SHOULD BE REPAIRED AT THE COST OF THE MANUFACTURER, NOT THE OWNERS OR VICTIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882381July 3, 2016
FUEL/PROPULSION SYSTEM
MY CAR IS HAVING A EXTREMELY STRONG GASOLINE SMELL INSIDE AND OUTSIDE OF MY CAR AFTER I FILL UP THE CAR. I HAVE NOT SEEN ANY GASOLINE LEAK ON THE GROUND. BUT THE SMELL INSIDE AND AROUND THE CAR IS GETTING WORSE AS TIME GOES BY AND NOW I AM AFRAID TO PARK THE CAR IN THE GARAGE. I STARTED NOTICING THE SMELL 8-10 MONTHS AGO AND IT HAS BEEN GETTING WORSE AFTER FILL UP. THE SMELL IS NOTICEABLE AFTER THE THE TANK IS HALF EMPTY. THIS IS A SERIOUS RISK THAT NEEDS TO BE ADDRESSED BY MERCEDES BENZ. MOSTLY I SMELL THE GAS WHEN THE CAR IS PARKED. THE REAR SEAT PASSENGERS HAVE COMPLAINED ABOUT THE STRONG SMELL WHEN THE CAR IS MOVING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882055July 1, 2016
AIR BAGS
TAKATA HAS NOTIFIED MERCEDES BENZ OF A RECALL. THEY HAVE NOT MANUFACTURED THE REPLACEMENT PARTS. IN READING OF THE NOTIFICATION, I SEE THAT THEY HAVE EXCEEDED THE ALLOWED TIME TO MAKE CORRECTIONS. MY COMPLAINT IS THAT I AM DRIVING AN UNSAFE CAR THAT NEEDS THE AIRBAGS REPLACED WITH SAFE ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881429June 29, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL I WENT OVER A SPEED BUMP AND MY AIR BAGS DEPLOYED ON THE DRIVERS SIDE AND THE REAR PASSENGER (BEHIND THE DRIVER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875815June 22, 2016
POWER TRAIN
CAR WAS STOPPED, PLACED IN PARK ON SLIGHT REARWARD INCLINE. DRIVER WAS ATTEMPTING TO ENTER A GATE CODE IN A BOX LOCATED NEAR THE DRIVERS SIDE DOOR. DRIVER COULD NOT REACH THE KEYPAD SO THE DOOR WAS OPENED AND DRIVER LEANED OUT TO ENTER THE CODE. THE CAR BEGAN ROLLING REARWARD AND DRAGGED THE DRIVER OUT OF THE CAR AND UNDER THE DOOR. THE VEHICLE WAS STOPPED BY ANOTHER VEHICLE BEHIND AND INLINE FOR THE SAME GATE OPENER. DRIVER SUFFERED SIGNIFICANT INJURIES AND WAS TRANSPORTED TO LOCAL HOSPITAL. NUMEROUS ELECTRONIC FAILURES PRECEDED THE INCIDENT AND HAD BEEN IN THE DEALERSHIP FOR CORRECTION BOTH BEFORE AND AFTER THIS INCIDENT. FAILURES INCLUDED AUX BATTERY, CPA+ INOP, KEYLESS ENTRY FAILURE AND OTHERS. PHYSICIAN IMAGES OF INJURIES PROVIDED UPON REQUEST. NO DAMAGE TO VEHICLE/S.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10873766June 12, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
"TAKATA RECALL" . I GOT MY MERCEDES 2008 FULLY BY MERCEDES SERVICE CENTER ON 12MAY16. FOLLOWING IS THE REPORT OF THE SERVICE DONE. " 140405 1.7C PERFORMED SHORT TEST. PERFORMED BACK TO NEW SPECIAL RESET SERVICE LIGHT INSPECTED INTERIOR COMPONENTS AND SEAT BELTS FOR PROPER FUNCTION, CHECKED EXTERIOR LIGHTS FOR PROPER FUNCTION, CLEANED AREA OF WIND DEFLECTOR AND CHECKED WIPER BLADES. EVACUATED ENGINE OIL AND REPLACED ENGINE OIL FILTER, TOPPED OFF ALL FLUIDS AND INSPECTED AREA OF ENGINE FOR DAMGES OR LEAKS, LUBRICATE DOOR HINGES, LIFTED VEHICLE INTO AIR AND FRONT TIRES MEASURED AT 7MM, REARS AT 7MM REMOVED WHEELS AND BALANCED ALL 4, TORQUED TO 150NM. FRONT BRAKES AT 12MM, REARS AT 10MM. SET FRONT TIRES TO 28PSI, REARS TO 33PSI AND SPARE TO 63 PSI. INSPECTED FOR LEAKS OR DAMAGES UNDER VEHICLE. TEST BATTERY AT 12.61VOLTS. TEST DROVE VEHICLE TO VERIFY PROPER REPAIRS " AFTER THE SERVICE WAS DONE ALMOST A MONTH BACK, WHILE I WAS TAKING OUT MY VEHICLE OUT OF THE GARAGE, THE BRAKES FAILED AND EMERGENCY BRAKES WERE USED. I SUSPECT SERIOUS MANUFACTURING PROBLEM WITH MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872524June 4, 2016
UNKNOWN OR OTHER
COLLISION HAZARD WARNING. NEITHER THE VISUAL WARNING ON THE DASH OR THE AUDIO WARNING WORKS PROPERLY. THE VISUAL AND AUDIO WARNING WILL ACTIVATE WHEN THERE ARE NO CARS ANYWHERE IN THE VICINITY. BUT IF A CARS SLOWS OR STOPS SUDDENLY IN FRONT, THERE WILL BE NO VISUAL OR AUDIO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872547June 4, 2016
FUEL/PROPULSION SYSTEM
I HAVE BEEN READING ALL FUEL RELATED COMPLAINTS REGARDING MY VEHICLE AND ITS OVERWHELMING THE AMOUNT OF COMPLAINTS OVER THE SAME THING. I HAVE A GAS ODOR IN REAR LEFT SIDE OF VEHICLE AFTER I FEEL MY CAR. MY CERTIFIED MERCEDES MECHANIC INSPECTED THE REAR SEAT ARE AND NOTICE FUEL AT THE SENDING UNIT ON TOP OF TANK. MERCEDES BENZ SAYS MY VIN IS NOT PART OF THE EXTENDED WARRANTY BUT YET I HAVE THE EXACT SAME PROBLEM THAT THOSE NON PZEV VEHICLES. IS THERE SOME KIND OF RULING OR AGREEMENT SAYS MERCEDES NEEDS TO RESOLVE THIS PROBLEM??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871535May 31, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10871398May 29, 2016
FUEL/PROPULSION SYSTEM, SEATS
THE FUEL SMELL IS CONSTANT AND SO STRONG IT BURNS YOUR EYES. FUEL IS LEAKING INTO THE CAR AND DAMAGING THE REAR SEATS, DISCOLORATION IS EVIDENT FROM THE LEAKING FUEL ON THE LEATHER. A SIMPLE TOWEL LEFT WILL STINK LIKE GASOLINE OVER A MATTER OF MINUTES WHEN LEFT IN THE BACK SEAT. PLEASE LET ME KNOW WHAT I NEED TO DO TO RESOLVE THIS ISSUE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870891May 25, 2016
UNKNOWN OR OTHER
WHILE ENTERING ONTO THE SOUTHERN STATE PARKWAY IN LONG ISLAND N.Y., GOING ABOUT 45 MPH, FOR REASONS NOT KNOWN MY SUNROOF COMPLETELY SHATTERED. MY SUNROOF WAS COMPLETELY CLOSED AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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