Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10934475December 10, 2016
AIR BAGS
RECALL TAKATA NOTHING TO THIS DATE HAS BEEN DONE TO FIX PROBLEM I DON'T FEEL SAFE DRIVING MY CAR!! HAVE CONTACTED MY DEALER AND THE STORY IS NO PARTS YET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933893December 8, 2016
ENGINE
THE ENGINE LIGHT INDICATOR CAME ON AND WAS CHECKED AT THE DEARLERSHIP AND SHOWED TO REPLACE SHAFT. IT SEEMED A LOT OF PROBLEMS WITH SAME INDICATION. COST TO REPAIR WAS QUOTED AT $5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930095December 5, 2016
POWER TRAIN
ELECTRONIC TRANSMISSION : OCT. 29, 2015. MY CAR WAS PARKED IN THE GARAGE. I OPENED THE TAILGATE, PUT SOMETHING INTO THE TRUNK, PUSHED THE ELECTRIC BUTTON AND THE TAILGATE CLOSED. I GOT INTO THE CAR, STARTED THE ENGINE, AND THE TAILGATE POPPED OPEN. I BACKED UP TO CLEAR THE GARAGE, STOPPED THE CAR ON MY FLAT DRIVEWAY, AND PUT THE TRANSMISSION IN PARK. I OPENED THE DOOR, WALKED AROUND TO THE BACK OF THE VEHICLE, PUSHED THE BUTTON AGAIN, AND STOOD THERE WATCHING THE TAILGATE CLOSE, FOR GOOD MEASURE. WHEN IT LOCKED, THE CAR POPPED OUT OF PARK INTO REVERSE (NOT NEUTRAL); DROVE INTO ME AND PINNED ME AGAINST THE BUILDING FRACTURING MY LEFT LEG, UNTIL NEIGHBORS HEARD ME SCREAMING, RAN OUT, GOT INTO THE CAR, AND DROVE IT OFF ME. *TT CONSUMER STATED PERMANENT NERVE DAMAGE TO HIS LEFT FOOT UPDATED 7/13/18*JB *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10928937December 1, 2016
SERVICE BRAKES
DRIVING ON I-270 AT 55 MPH SUDDENLY BRAKES STOPPED FUNCTIONING AT ALL, DASHBOARD TURNED RED WITH THE MESSAGE REDUCED BRAKING POWER DEPRESS BRAKE PEDAL FULLY, BUT THERE WAS NO BRAKING POWER AT ALL. ALMOST LOST CONTROL.... SCARED I WAS GOING TO HIT ANOTHER CAR OR INVOLVE IN ACCIDENT... VEHICLE WAS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928790November 30, 2016
SERVICE BRAKES
I EXPERIENCED IMMEDIATE BRAKE FAILURE WHILE DRIVING WITH NO ADVANCED WARNING. RECEIVED RED LIGHT WARNING MESSAGING STATING REDUCED BRAKING ABILITY AND TO VISIT WORKSHOP. IMMEDIATELY STEPPED FULLY ON BRAKE PEDAL WITH MINIMAL TO NO RESPONSE. CAR EVENTUALLY SLOWED DOWN TO A STOP. A SIGNIFICANT COLLISION WAS AVOIDED BECAUSE I WAS DRIVING AROUND 15 MPH ON A RESIDENTIAL SIDE-STREET WITH NO OTHER TRAFFIC AT THE TIME. HAD I BEEN TRAVELING ON A MAJOR ROAD AT 35-40MPH WITH MODERATE TRAFFIC I WOULD HAVE BEEN UNABLE TO AVOID A SERIOUS COLLISION. MERCEDES BENZ HAS RECOGNIZED THIS BRAKING ISSUE AND ORDERED AN EXTENDED 10 YEAR WARRANTY WITH UNLIMITED MILES ON THE HYDRAULIC SBC SYSTEM, BUT I WAS TOLD MY 2006 VEHICLE WAS "OUT OF WARRANTY" BY THE DEALERSHIP AND WOULD NEED TO PAY $2275 FOR REPAIRING THE HYDRAULIC SBC. THIS PROBLEM IS AN IMMEDIATE SAFETY CONCERN GIVEN THE ACUTE FAILURE OF THE BRAKING SYSTEM AND THE HIGH LIKELIHOOD OF A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926448November 16, 2016
SERVICE BRAKES
WAS DRIVING THE MERCEDES E350 ON A HILLY ROAD ON NOV 15, 2016 WHEN THE VEHICLE LOST PRETTY MUCH ALL BRAKING CAPABILITY. THE DASH STARTED FLASHING "STOP REDUCED BRAKING POWER. DEPRESS BRAKE PEDAL FULLY" LOOKS LIKE THIS PROBLEM IS CAUSED BY A MANUFACTURING DEFECT ON THE BRAKE PUMP/CONTROLLER. THIS INCIDENT COULD HAVE CAUSES SERIOUS DAMAGE TO THE CAR AND PHYSICAL INJURY IF IT HAD OCCURRED AT HIGHER SPEEDS OR DIFFERENT TERRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926545November 16, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. AFTER STARTING THE VEHICLE, A BRAKE VISIT WORKSHOP WARNING INDICATOR ILLUMINATED. THE CONTACT NOTICED THAT THE WARNING INDICATOR CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SENSORTRONIC BRAKE CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V296000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926568November 16, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926321November 15, 2016
FUEL/PROPULSION SYSTEM
DUE TO INVESTIGATION EA 13-003 FOR FUEL SYSTEM, WARRANTY HAS BEEN EXTENDED TO 15 YEARS WITH UNLIMITED MILES FOR THE FUEL PUMP ON THIS VEHICLE. THIS WAS PRESUMABLY DONE TO AVOID A RECALL. SOUTH BAY MERCEDES BENZ IS REFUSING TO HONOR THIS WARRANTY THOUGH ALL CRITERIA HAVE BEEN MET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925748November 14, 2016
AIR BAGS
TAKATA RECALL I RECEIVED NOTICE THAT MY 2010 MB E550 HAS A RECALL FOR THE AIR BAG IN MAY OF 2016, TO DATE NO UPDATE ON WHEN IT WILL BE REPLACED. CONTACTED MB CUSTOMER ASSISTANCE AND TOLD NO WORD ON WHEN IT WILL BE AVAILABLE. AS THIS IS MY PRIMARY VEHICLE THIS IS UNACCEPTABLE. I AM WORRIED ABOUT DRIVING AROUND WITH WHAT IS TAD AMOUNT TO A TIME BOMB IN MY CAR. CALLED LOCAL DEALER AND GOT RUNAROUND AS WELL. WHAT IS NTSB DOING TO EXPEDITE THIS SITUATION? I CANT RENT A CAR FOR YEARS AND I CA'T SELL THE VEHICAL KNOWING IT IS "DEFECTIVE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925525November 11, 2016
ENGINE
OUR 2009 MERCEDES E350 HAS ONLY 39,574 MILES ON IT. ON OCTOBER 26, 2016, THE CHECK ENGINE LIGHT CAME ON, THE VEHICLE STARTED SHAKING, AND THERE WAS NO POWER WHEN ACCELERATING. IT WAS TOWED TO THE MERCEDES DEALERSHIP IN ARCADIA, CA. WE WERE TOLD BY THE DEALERSHIP THAT THE CAM ADJUSTER WAS DEFECTIVE AND WOULD NEED TO BE REPLACED AT A COST OF $2,671. BECAUSE THE CAR HAS BEEN DRIVEN FOR LESS THAN 40,000 MILES, WE ASKED THE DEALERSHIP'S SERVICE AND PARTS DIRECTOR IF MERCEDES WOULD STAND BEHIND THE QUALITY OF THEIR PRODUCTS AND HELP US WITH THE SAFETY ISSUE. HE TOLD US TO CALL THE MERCEDES CUSTOMER SERVICE AT 800-222-0100. AN "EXECUTIVE REFERRAL MANAGER" NAMED IRENE GAVE US A CALL AND SAID THAT THE OFFER FROM MERCEDES WAS A 15% DISCOUNT. BASED ON OUR PREVIOUS EXPERIENCE, THAT IS THE STANDARD DISCOUNT MERCEDES GIVES FOR ITS SERVICE IN CASES WHICH DO NOT INVOLVE A DEFECTIVE PART. IRENE TOLD US THERE WAS NO FURTHER DISCOUNT BEING OFFERED BY MERCEDES. A SEARCH REVEALED A CLASS ACTION LAWSUIT FILED AGAINST MERCEDES BENZ USA IN THE UNITED STATES DISTRICT COURT - NORTHERN DISTRICT OF CALIFORNIA CASE NO. 12-CV-05493 (TEH) FOR PERSONS WHO HAVE PURCHASED OR LEASED MERCEDES-BENZ VEHICLES MODEL YEARS 2005-2007 EQUIPPED WITH M272 OR M273 ENGINES. THE SUIT WAS SETTLED BY MERCEDES WITH THE PLAINTIFFS WHO ALLEGED A DEFECT IN BALANCE SHAFT SPROCKETS IN M272 (V-6) ENGINES THAT CAUSE THE GEARS TO WEAR PREMATURELY. THE PLAINTIFFS CONTEND THAT MERCEDES-BENZ USA, LLC ("MBUSA") HAD A DUTY TO DISCLOSE THIS INFORMATION TO CONSUMERS AT THE TIME THEY PURCHASED THEIR VEHICLES. BASED ON THIS CONDUCT, PLAINTIFFS ALLEGE CLAIMS FOR VIOLATIONS OF THE NEW JERSEY CONSUMER FRAUD ACT, CALIFORNIA'S CONSUMER LEGAL REMEDIES ACT AND UNFAIR COMPETITION LAW. WE BELIEVE THAT THIS IS A SAFETY PROBLEM IN SOME E350S WHICH MBUSA KNOWS ABOUT AND THAT THEY SHOULD REPAIR IT FOR PUBLIC SAFETY REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924913November 7, 2016
FUEL/PROPULSION SYSTEM
I'M SMELLING A HEAVY GAS ODOR IN MY VEHICLE. LIKE THERE'S A LEAK IN THE BACK SEAT.I FEEL UNSAFE IN MY VEHICLES. IS THIS PROBLEM COVERED UNDER RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924108November 3, 2016
AIR BAGS
TAKATA RECALL. MERCEDES BENZ (MBZ) SENT LETTER DATED APRIL 2016 NOTIFYING ME OF DRIVER'S SIDE AIRBAG INFLATOR RECALL AND ANOTHER LETTER DATED AUGUST 2016 NOTIFYING ME OF FRONT PASSENGER SIDE AIRBAG INFLATOR RECALL. AS YET I HAVE RECEIVED NO INFORMATION FROM MBZ AS TO WHEN A REPLACEMENT PART WILL EVEN BECOME AVAILABLE, LET ALONE READY FOR INSTALLATION. NEITHER OF THE SUBJECT AIRBAGS HAS DEPLOYED, BUT I AM CONCERNED THAT THIS PROBLEM IS NOT BEING ADDRESSED IN A TIMELY MATTER. IN THE MEANTIME, THIS VEHICLE HAS A POTENTIALLY VERY DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919128October 26, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. WHILE DRIVING 75 MPH ON THE HIGHWAY, THE VEHICLE RAN OUT OF FUEL AND SHUT OFF. THE DEALER DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919190October 26, 2016
ENGINE
BALANCE SHAFT SPROCKETS AND IDLE GEARS PROBLEM, AND P0016 AD P0017 ENGINE LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917725October 21, 2016
TIRES, TIRES:TREAD/BELT
TIRE IS OUT OF ROUND. BRAND IS RADAR 245/40/18. ASKED SEARS AND RADAR FOR HELP REGARDING MY SAFETY AND HAVE BEEN IGNORED MORE THEN ONCE. AS I SEE IT THEY ARE IN COLLUSION TO PROTECT THEMSELVES FROM ANY LEGAL IMPLICATIONS. PLEASE NOT THE TIRE IN QUESTION IS A VERENTI R6 SOLD BY SEARS WHICH IS NOT ON YOUR DROP DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917624October 20, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ E400. THE CONTACT WAS UNABLE TO PUMP FUEL INTO THE VEHICLE WITHOUT WARNING, AND HEARD A CLICKING NOISE. THE CONTACT HAD TO BE ASSISTED BY ANOTHER MOTORIST. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916328October 16, 2016
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE GAS TANK, THERE WAS A STRONG FUEL ODOR IN AND AROUND THE VEHICLE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A DEFECTIVE FUEL SENDING UNIT/PUMP TOP COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916023October 14, 2016
FUEL/PROPULSION SYSTEM
HELLO GUYS. I AM HAVING AN ISSUE WITH MY E350 (07), EVERYTIME I FILL UP MY TANK I CAN SMELL THE GAS. I DON'T SMELL IT INSIDE THE CAR BUT OUTSIDE THE CAR AND IT IS STRONG. IT IS REALLY STRONG THAT YOU THOUGHT THE GAS SPILLED. ONCE THE GAS GOES DOWN TO LIKE 3/4 OF A TANK THE ODOR WILL BE GONE. I TRIED TRACING WHERE THE GAS ODOR IS COMING FROM AND I THINK IT IS UNDER THE FENDER ON THE REAR DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915175October 11, 2016
FUEL/PROPULSION SYSTEM
WHEN I FUEL THE CAR TO FULL, THERE IS THE HIGH ODOR OF FUEL. ONLY WHEN THE CAR IS FULL, I CAN SMELL THE ODOR OF GAS. THE VEHICLE IS STATIONARY, IN THE GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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