Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11104286June 27, 2018
AIR BAGS, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DEPRESSING THE HORN, IT FAILED TO OPERATE AND THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA 30305, (800) 399-3804). THE CONTACT WAS INFORMED THAT DEALERS WERE ADVISED NOT TO SERVICE VEHICLES WITH A TAKATA AIR BAG RECALL FOR WHICH THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104006June 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2010 MERCEDES-BENZ C300. WHILE DRIVING 65 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE DID NOT STOP IN TIME BEFORE REAR ENDING ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 106,000. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11104051June 26, 2018
AIR BAGS, STEERING
TAKATA INFLATORS - I WAS SOLD A MERCEDES C250 BY AN AUTHORIZED MERCEDES DEALERSHIP AS A CERTIFIED PRE-OWNED VEHICLE IN MARCH 2016. WHILE SELLING THE VEHICLE, THE DEALERSHIP SHOWED ME A CARFAX REPORT WITH NO OPEN RECALLS. THIS RECALL HAS BEEN OPEN SINCE JAN 2016 IMPLYING THAT I WAS SOLD THE VEHICLE USING FRAUDULENT INFORMATION. ALSO SINCE THEN IT HAS BEEN 2 YEARS WITH NO REMEDY AS THE PARTS ARE NOT AVAILABLE. I CONTACTED THE CUSTOMER SERVICE AND WAS TOLD THEY CANNTO HELP SOLVE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103706June 25, 2018
AIR BAGS
RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE NHTSA RECALL NUMBER: 17V017 RECALL DATE: JANUARY 18, 2017 MANUFACTURER RECALL NUMBER: 2018030010 REQUEST A CLEARING LETTER TO MOVE MY CAR FROM RAMSTEIN AIR BASE GERMANY TO WASHINGTON, DC. I WILL SHIP MY CAR FRIDAY JULY 20, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103718June 25, 2018
SERVICE BRAKES
THE PARKING BRAKE WON'T RELEASE SOMETIMES AFTER DOING EVERYTHING THAT THE MANUAL AND MERCEDES BENZ RECOMMENDS. I'VE BEEN STRANDED FOR OVER 30 MINUTES. I'VE PULLED THE BRAKE RELEASE FOR OVER 10 SECONDS AND PUT THE CAR IN GEAR AND TURNED IF OFF AND ON. TWICE THE PARKING BRAKE LIGHT HAS COME ON WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103805June 25, 2018
AIR BAGS:FRONTAL, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (401) 624-6181) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103688June 24, 2018
SERVICE BRAKES
AT START-UP, THE PARKING BRAKE LIGHT COMES ON AND CAN'T BE TURNED OFF. THIS HAPPENED SEVERAL TIMES. THE PARKING BRAKE LIGHT COMES ON WHILE DRIVING ONE DAY AT START-UP THE BRAKE WOULD NOT RELEASE FOR 30 MINUTES WHILE TRYING VARIOUS METHODS RECOMMENDED BY MERCEDES BENZ SUPPORT AND THE OPERATORS MANUAL. THE BRAKE LIGHT HAS COME ON WHEN IT STARTS UP AND THE PARKING BRAKE COULD NOT BE RELEASED PREVENTING THE CAR FROM MOVING. ALSO THE WARNING LIGHT COMES ON WHEN DRIVING. I WILL UPLOAD A PICTURE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102961June 21, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, SEATS
AIRBAG RECALL NOTICE MARCH 2017, STILL NO RESOLUTION. SEATS ADVERTISED AS LEATHER, NOT LEATHER INTERMITTENT GAS SMELL FILLS CABIN OF VEHICLE CAUSING RESPIRATORY ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103001June 21, 2018
AIR BAGS
CALLED MB DEALER IN COVINA WHERE THEY SAID THEY DIDN'T HAVE PARTS. CONTACTED MERCEDES BENZ NA ON FACEBOOK, TWITTER & INSTAGRAM WHERE I'VE BEEN IGNORED. MY NAME IS [XXX] AND YOU CAN REACH ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102855June 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (TOM MASANO MERCEDES-BENZ IN READING, PA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102505June 19, 2018
AIR BAGS
TAKATA RECALL , I'VE REACHED OUT TO MB DEALER IN BEVERLY HILLS WHERE MY CAR WAS PURCHASED AND I KEPT GETTING THE SAME ANSWER - THE REPLACEMENT IS NOT AVAILABLE. MY CAR IS ALWAYS PARKED OUTSIDE EXPOSED IN THE HEAT AND I USE IT TO COMMUTE FROM LOS ANGELES TO IRVINE AT LEAST 3-4 TIMES A WEEK. I REALLY WOULD LIKE MY AIRBAG REPLACED. THE LAST LETTER THAT I RECEIVED FROM MERCEDES BENZ NOTIFIED ME THAT THIS WILL BE FIXED BY MARCH OF 2018 AND YET ITS 3 MONTHS HAVE GONE BY NO ONE CONTACTS ME . WHERE CAN I GO FOR THIS FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102627June 19, 2018
SERVICE BRAKES, SEATS
I BROUGHT MY VEHICLE TO MERCEDES BENZ FOR A REAR TAIL LIGHT RECALL. WHEN I PICKED UP MY VEHICLE THE BRAKE PEDAL WENT TO THE FLOOR. NOTE: THIS WAS NOT HAPPENING PRIOR TO ME DROPPING THE CAR OFF TO THE DEALER. THE SERVICE MANAGER DROVE MY CAR BACK TO THE MECHANIC. I WAS THEN TOLD THAT, IRONICALLY, THE BRAKE LINE RUSTED (METAL LINE) OUT CAUSING THE BRAKE FLUID TO LEAK OUT. ALSO, PASSENGER FRONT SEAT SENSOR WENT. SEAT WILL NOT MOVE BACK OR FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102670June 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102704June 19, 2018
SERVICE BRAKES, SEATS
I BROUGHT MY VEHICLE TO MERCEDES BENZ FOR A REAR TAIL LIGHT RECALL. WHEN I PICKED UP MY VEHICLE THE BRAKE PEDAL WENT TO THE FLOOR. NOTE: THIS WAS NOT HAPPENING PRIOR TO ME DROPPING MY VEHICLE OFF TO THE DEALER. I INFORMED THE SERVICE MANAGER AND HE DROVE MY VEHICLE BACK TO THE MECHANIC. THE SERVICE MANAGER HAD ME GO TO WHERE MY VEHICLE WAS ON A LIFT. THE SERVICE MANAGER TOLD ME THAT THE REAR BRAKE LINE ON MY VEHICLE RUSTED (METAL LINE) OUT CAUSING THE BRAKE FLUID TO LEAK OUT. ALSO, THE PASSENGER FRONT SEAT SENSOR WENT AND NEEDED TO BE REPLACED. THE SEAT WOULD NOT MOVE BACK OR FORWARD. IN A PREVIOUS COMPLAINT I FILED TODAY, I INADVERTENTLY PUT THE WRONG VIN NUMBER IN MY COMPLAINT. THE CORRECT VIN NUMBER IS [XXX]. THE PREVIOUS COMPLAINT NUMBER IS [XXX]. MY APOLOGIES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102405June 18, 2018
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING AT AN UNKNOWN SPEED, THE SRS INDICATOR SUDDENLY ILLUMINATED. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) IN OCTOBER OF 2017. AFTER NOTIFYING THE DEALER (FLETCHER JONES MERCEDES-BENZ IN LAS VEGAS, NV), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102427June 18, 2018
AIR BAGS
TAKATA RECALL: I WAS INFORMED ABOUT THIS RECALL REGARDING PASSENGER SIDE AIR BAG LAST FALL 2017. AS OF TODAY 6/18/18 NO REPAIR HAS BEEN MADE. I FEEL VERY ENDANGERED WHILE DRIVING IN MY CAR. IT ALSO RENDERS MY VEHICLE NON-SALEABLE. PLEASE LET ME KNOW WHEN I CAN EXPECT TO HAVE THIS DEFECT REMEDIED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102120June 15, 2018
FUEL/PROPULSION SYSTEM
GAS STATION NOZZLES REPEATEDLY GET STUCK IN CAR GAS TANK WHEN REFUELING. THE GAS STATION NOZZLE DO NOT CONTAIN THE SPRING AROUND THE NOZZLE, THEY ARE SMOOTH WITH NOTHING ON THE NOZZLE THAT COULD CATCH ON THE CAR. IT HAPPENS AT ALL GAS STATIONS FROM 76 TO COSTCO GAS. IT TAKES 5-10 MINUTES TO REMOVE IT WITH VARYING FORCE AND VARYING ANGLES. NOZZLE WILL SPIN AROUND FREELY BUT WILL NOT RELEASE . LATEST INCIDENT REQUIRED EXTREME FORCE 200LB MAN PULLING WITH ALL BODY WEIGHT. THIS ACTION CAUSED THE INTERNAL ROLLED METAL THAT HOLDS GAS CAB IN TO BEND UP AND OUT WHICH THEN PREVENTED THE GAS CAP FROM BEING SCREWED BACK ON. IT IS UNEXPLAINED HOW THE ROLLED METAL WAS ABLE TO LATCH TO THE GAS STATION NOZZLE AND THEN BEND UP AND OUT (SEE PICTURE) WHEN AGAIN THE GAS STATION NOZZLE IS SMOOTH. WHEN PLACING GAS STATION NOZZLE INTO THE CAR IT SLIDES IN VERY SMOOTHLY WITH NO HINT IT WILL NOT COME OUT. THERE IS A PLASTIC PIECE IN THE CAR WHERE THE NOZZLE SLIPS IN BETWEEN (SEE PICTURE). THIS APPEARS TO BE PREVENTING THE GAS STATION NOZZLE FROM BEING REMOVED BUT IT DOES NOT EXPLAIN THE DAMAGE CAUSED WHEN REMOVING GAS STATION NOZZLE. A HAMMER WAS USED (NOT SAFE WITH CHANCE OF SPARK BUT ONLY WAY TO BEND IT, PLIERS WILL NOT WORK) TO BEND BACK THE METAL (SEE PICTURE) SO THAT GAS CAP WOULD SEAT PROPERLY. IT IS UNCLEAR AT THIS MOMENT IF THE CAR CAN BE REFUELED OR IF DAMAGE NEEDS TO BE REPAIRED. GAS STATION ATTENDANT SAID "I SEE MANY MERCEDES HAVE THIS PROBLEM". THE PROBLEM APPEARS TO ONLY HAPPEN IN CALIFORNIA. TRAVELING ACROSS COUNTRY FROM WASHINGTON DC TO CALIFORNIA, NOT ONE TIME DID THE NOZZLE GET STUCK IN THE CAR. IT HAS BEEN SOMETHING I HAVE PREVIOUSLY JUST DEALT WITH KNOWING EACH TIME I CAN GET IT OUT BUT TAKES 2-3 MINUTES. NOTE, I DRIVE 3-5K MILES A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102169June 15, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ENTERTAINMENT UNIT DOES NOT WORK AT ALL. HAPPENED OUT OF NOWHERE ONE DAY TURNED ON THE CAR AND IT WAS FROZEN. BACK UP CAMERA 9/10 TIMES DOES NOT WORK AND WHEN IT DOES IT TURNS ON AFTER YOU HAVE BACKED UP AND ARE ALREADY GOING FORWARD. UNIT FREEZES UNABLE TO CHANGE OR DO ANYTHING TO THE UNIT ITSELF. OCCASIONALLY A BLUE SCREEN POPS UP FOR 1-2 SECONDS AND GOES TO THE INITIAL START UP SCREEN FOR A WHILE. I WENT TO MY LOCAL DEALERSHIP AND THE ADMITTED OF HEARING ABOUT THIS PROBLEM FROM OTHER OWNERS WITH THE SAME ISSUE AND SAID THERE WAS NOTHING THAT COULD BE DONE CAUSE THEY HAVE NO IDEA HOW TO FIX IT, I MEAN THAT'S ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101863June 14, 2018
ELECTRICAL SYSTEM
THE VEHICLE WOULD NOT START AT ALL. BATTERY WAS REPLACED AND STILL DID NOT START. MERCEDES BENZ DEALER STATED THAT IT NEEDS AN ELECTRONIC STEERING LOCK. APPARENTLY THIS IS A COMMON PROBLEM WITH MERCEDES BENZ SEDANS. THE VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101872June 14, 2018
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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