Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11111254July 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALERS (MERCEDES-BENZ OF GREENWICH, 261 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 295-3125 AND MERCEDES-BENZ OF FAIRFIELD, 165 COMMERCE DR., FAIRFIELD, CT 06825, (203) 583-4467) WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED CONCERNING BOTH RECALL REPAIRS AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111255July 13, 2018
AIR BAGS
I KEEP CALLING AND COMPLAINING ABOUT THE SAFETY ISSUE ON MY CAR BUT I ALWAYS GET THE SAME RESPONSE: RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. IF I GET INTO AN ACCIDENT I MAY GET SERIOUSLY INJURIES OR EVEN DIE. WHAT I SUPPOSE TO DO TO GET THIS VERY IMPORTANT SAFETY ISSUE RESOLVED IN MY CAR? PLEASE LET ME KNOW IF THERE IS ANY OTHER GOV. OFFICE THAT CAN HELP ME WITH THIS PROBLEM. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110917July 12, 2018
AIR BAGS
TAKATA RECALL, UNABLE TO GET FIX. VEHICLE CANNOT BE TRADED OR SOLD DUE TO OUTSTANDING RECALL NOT FIXED. WILL NOT USE VEHICLE AT THIS TIME. MERCEDES KEEPS PUSHING PARTS AVAILABILITY , NOW 9/2019. THIS STARTED IN 2/2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111021July 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (LOCATED AT 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403) AND WAS INFORMED THAT THE RECALL WAS PENDING AND NOT AN ACTUAL RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110561July 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MBUSA CUSTOMER SERVICE HOTLINE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE LOCAL DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110288July 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SANTA FE (2586 CAMINO ENTRADA, SANTA FE, NM 87507, (505)-913-2900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110314July 9, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
THEY NEVER HAVE THE PART I HAVE 2010 MERCEDES BENZ C 300 I NEED IT FIX, THE LIGHTS CODES ARE ALWAYS, GOING ON AND OFF. CHECK INGINE LIGHT. NO ACCEDINT . . JUST RECALL AND NEED IT FIX PASSENGER AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110211July 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (AUTONATION FORD MARGATE, 5401 E COPANS RD, MARGATE, FL 33063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110221July 9, 2018
AIR BAGS
TAKATA RECALL WHILE WE RECEIVED A 2016 LETTER STATING THAT OUR VEHICLE IS AFFECTED BY THE TAKATA AIRBAG ASSEMBLY, WE STILL HAVE NOT BEEN ABLE TO GET THE REMEDY AS WE ARE TOLD BY MERCEDES THAT THEY STILL DO NOT HAVE THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109827July 6, 2018
UNKNOWN OR OTHER
THE TIRES SUPPLIED ON THIS CAR ARE UNSUITABLE FOR INTENDED USE. LOW PROFILE TIRES ARE EASILY DAMAGED BY POTHOLES (WE LIVE IN CHICAGO) AND WITHOUT CONSTANT INSPECTION FOR "BUBBLES" PRESENT A HAZARD. THIS CAR IS TWO YEARS OLD WITH 8800 MILES ON IT AND IS ON IT'S 4TH FRONT TIRE. IN AS THIS IS HOW THE CAR COMES, AND THE DEALER AS ACKNOWLEDGED THIS IS A COMMON PROBLEM THEY HAVE CLEARLY SOLD TIRES THAT ARE IN THE LONG RUN NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109922July 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF HONOLULU, 818 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109632July 5, 2018
ELECTRICAL SYSTEM
ELECTRONIC STEERING LOCK(ESL) FAILED LEAVING VEHICLE UNABLE TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109766July 5, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
THE COMPANY AND THE DEALER IN FREZNO CA REFUSE TO REPLACE THE AIR BAGS AND LEAKY FUEL PUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105040July 2, 2018
UNKNOWN OR OTHER
SMELL IN CAR GAVE ME A SEVERE HEADACHE ALONG WITH NAUSEA AND CHEST PAINS. THERE?S BEEN A NOXIOUS ODOR IN THIS VEHICLE FOR THREE YEARS. NO ONE CAN FIND THE PROBLEM. MY GRANDCHILDREN HAVE PASSED OUT IN THE CAR FROM IT AND IT IS CAUSING ME MIGRAINES AND OTHER ISSUES. I CAN NO LONGER DRIVE THIS CAR. I NEED A SOLUTION.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11105005July 1, 2018
AIR BAGS
TAKATA RECALL - REPLACEMENT OF THE PASSENGER AIRBAG HAS NOT BEEN TIMELY CREATING A SAFETY HAZARD TO DRIVER AND PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104681June 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WOULD BECOME AVAILABLE IN DECEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED MERCEDES SENT LETTERS (2) THAT STATED NEW AIRBAGS WOULD BE AVAILABLE ON SPECIFIC DATES. AFTER I CALLED 1 DAY PRIOR TO THE LAST DATE GIVEN (AND AFTER WAITING MONTHS) I WAS INFORMED OVER THE PHONE THAT IT WOULD BE DELAYED, YET AGAIN, ANOTHER SIX MONTHS. THIS IS GOING ON TWO YEARS NOW. THEY ALSO HAVE STATED THAT SINCE NO "INCIDENT" HAVE OCCURRED THEY ARE NOT CONCERNED ABOUT THE SAFETY OF THE CAR. THE NEWS CHANNEL HAVE REPORTED THAT THE RISK OF DANGER INCREASES WITH THE AGE OF THE CAR AND HUMIDITY. I LIVE IN FLORIDA & THE CAR IS GOING ON NINE YEARS OLD. THE LAST LETTER STATED AIRBAGS WOULD BE AVAILABLE JUNE 30 OF 2018 AND WHEN THEY KNEW THEY WEREN'T GOING TO ADHERE TO THAT THEY DID NOT MAKE ANY ATTEMPT TO CONTACT ME & STILL HAVEN'T. UPDATED 10/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104755June 29, 2018
AIR BAGS
TAKATA RECALL: ITS BEEN 2 YEARS SINCE I RECEIVED LETTER. NO PARTS AVAILABLE ACCORDING TO DEALERSHIP. DOES SOMEONE HAVE TO DIE BEFORE PARTS BECOME AVAILABLE. AFRAID TO DRIVE CAR AND WE HAVE TWO SIMILAR CARS, SAME YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104796June 29, 2018
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID, EXTERIOR LIGHTING:TAIL LIGHTS, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE POWER STEERING PUMP WAS LEAKING FLUID. IN ADDITION, THE TAIL LIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT CALLED JACKIE COOPER IMPORTS MERCEDES-BENZ AT (918) 420-9156 (LOCATED AT 9393 S MEMORIAL DRIVE A, TULSA, OK 74133) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104821June 29, 2018
AIR BAGS
TAKATA RECALL, MERCEDES BENZ HAS NOT REPLACED MY AIRBAGS ON MY VEHICLE AND I FEEL AT DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104240June 27, 2018
STRUCTURE:BODY
THE DRIVER DOOR HANDLE IS BROKEN, AND WE HAD THE PART ON ORDER SINCE 11/7/2017 YEAR, WE CAN NOT GET OUT OF THE CAR, ONLY WHEN WE ROLL DOWN THE WINDOW. IF THERE IS AN ACCIDENT THERE IS NO WAY OF ESCAPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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