Mazda Mazda3 Complaints

105 consumer complaints on file.

#11614900September 16, 2024
STRUCTURE:BODY
Moon roof exploded when not struck with anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613907September 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At red light, close behind car in front of the mazda. After light turns green, start driving the mazda after car in front moves forward. Although the car in front is moving forward at a higher rate of speed, increasing the distance between it and the mazda, the automatic emergency brake kicks on and stops the vehicle abruptly. Luckily the cars behind the mazda reacted in time and did not rear end it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608484August 14, 2024
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Mazda Mazda3. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance system activated unexpectedly. The contact stated that the ABS warning light was illuminated. The contact slammed on the brake pedal and bumped his head. The contact stated while driving at an undisclosed speed, the brakes independently activated. The vehicle stopped independently while the contact was driving on a busy highway. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to another dealer; however, the failure could not be duplicated. The contact stated that the vehicle had been taken to four dealers and the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and twelve complaints had been filed. The failure mileage was approximately 27,287.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598023July 1, 2024
TIRES
The contact owns a 2023 Mazda Mazda3 equipped with Bridgestone Tires, Tire Line: Turanza EL440, Tire Size: 215/45/R18, DOT Number: [XXX] . The contact stated that while inspecting the vehicle, it was discovered that the front passenger’s side tire had developed a sidewall bubble and the tire was replaced. Later the front driver's side tire had developed a sidewall bubble and was replaced. The contact later discovered the same failure had occurred on the replacement tire located on the front passenger’s side. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 2,500. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595814June 21, 2024
UNKNOWN OR OTHER
While driving at a normal speed on a clear, sunny day with no other vehicles close by, I heard a loud crash sound and my car's sunroof unexpectedly shattered. The inside glass panel looks like it's shattered and it caused tiny glass shards to fall inside the vehicle onto my right arm and the surrounding area. I closed the cover to prevent more from falling. This occurred without any prior warning, signs, or symptoms such as unusual noises or warning lights from the car. This incident posed a significant safety risk, not only due to the distraction, shock of the sudden noise, glass falling, injury in a potential accident, but also the potential for physical harm from the glass shards. Thankfully, no injuries occurred, but the potential for serious harm was evident. This problem has not yet been inspected by the dealer or confirmed by an independent service center, and there has been no opportunity for an inspection by any manufacturer, police, or insurance representatives. However, I've reached out to Mazda, both locally and corporate and am receiving a run-around, no surprise. I will attach photos of the inside and the outside of the glass. The outside photo was taken after the cover was closed. However, the broken sunroof is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595336June 19, 2024
ENGINE
Driving on a remote highway in northern WI and low oil light illuminated, 1000 miles before oil change was due with less than 10k miles on the vehicle. Made it to a gas station and oil was a quart low. Vehicle burns over a quart every oil change interval, since this has been occurring since day 1 it is likely going to cause premature engine failure which would be a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595331June 19, 2024
SERVICE BRAKES
Brakes are underpowered especially when hot. Drove 20-30 minutes in traffic and when decelerating from 60 mph highway in turn lane to turn into neighborhood the brakes felt very soft . Car only has 28k miles on it and pads have plenty of life left. Have seen similar complaints on online forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583322April 16, 2024
UNKNOWN OR OTHER
Interior Rattles from passenger side and also infotainment screen is rattling. Should not be happening on a 2024 with only a couple thousand miles on it. Scratches on the interior from basically nothing, everything on this car is very easy to scratch. There was no accident just wanted to file a complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577126March 13, 2024
ENGINE
The coolant control valve stays open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572875February 20, 2024
WHEELS, UNKNOWN OR OTHER
For the past 7 months (since July 2023) the passenger rear tire keeps loosing air pressure about every two weeks requiring more air. It always drops to 10 points below the other tires. The tires have been rotated twice so it is not a problem with the tire. I believe there is a recall for the same or similar issue on Mazda 3s just not including my VIN#. I brought my car to good year a few times unable to stop this from happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572078February 15, 2024
STRUCTURE:BODY
A bolt head underneath the car snapped for the steering mechanism. The problem was indicated by a clanking noise I heard for many 1000s of miles. It's been as long as I remember, but I had no idea what it really meant. It's 2.7 years old with 30,653 miles right now. There were no warnings. The wheel could have come off at any moment I was driving it. The bolt was likely over-torqued or had a manufacturing defect causing it to snap. I have pictures for when the car was propped up at a technician. One side is completely non rusted. The other side is showing rust ONLY from where the bolt was covering, so rust is an unlikely cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569891February 5, 2024
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The contact leased a 2024 Mazda Mazda3. The contact stated that while driving at 55–60 mph, the windshield wipers continued to stay in the on position and failed to turn off. The parking brake engaged without application and turned on and off. All the electrical systems malfunctioned and failed to turn off. The lane assist engaged and forced the vehicle to crash into the side wall. All the instrument cluster warning lights were illuminated. There were no reported injuries. There was no police report filed. There was no air bag deployment or fire. The vehicle was taken to the local dealer, where the mechanic reset the codes. The mechanic informed the contact that the malfunction may continue while traveling over a bump. The vehicle was not diagnosed or repaired. The manufacturer was contacted regarding the failure and opened a case. The approximate failure mileage was 1,900.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562777December 30, 2023
UNKNOWN OR OTHER
Part easily break away during washing. Fuel door cover lid panel (BDYT-42-411) broke in automatic car wash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561121December 20, 2023
UNKNOWN OR OTHER, AIR BAGS
The contact's daughter had rented a 2023 Mazda Mazda 3. The contact stated that while his daughter was driving at approximately 70 MPH, the vehicle veered off to the left side of the highway and side-swiped a cable system; the vehicle then crashed into the end cap of a guardrail. The vehicle then hydroplaned and hit a bridge pillar. The vehicle flipped as the contact's daughter was ejected from the vehicle and the vehicle landed on the roof in the grass next to the guardrail. The cause of the crash was unknown. The vehicle caught fire and was incinerated by the time authorities arrived on the scene. The contact's daughter was pronounced dead at the scene. The fire department extinguished the fire and a police report was filed. The guardrail, cable system, and a wooden road post were damaged due to the accident. Due to the extent of the fire, it was unknown if the air bags deployed. The vehicle was towed to an independent mechanic. The contact stated that the investigators could not determine the exact cause of the crash but believed that it was likely that the contact's daughter fell asleep; the contact contests the investigator's findings. Upon his investigation, the contact discovered that owners of previous year model vehicles had reported that the air bag and seat belt pretensioners had failed to operate in the event of a crash. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#11557754November 30, 2023
AIR BAGS
For a few weeks in November 2023, I had my dash alarm/notify me when I would turn on my car and it would state "Airbag System Malfunction" then disappear. Potential risk with this issue is that the airbag may deploy randomly or not deploy at all if collision happens. This is extremely scary as I have a child and I commute daily for work. I have turned my car into the dealer since 11/29/23 and currently have a loaner. No update so far from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555198November 15, 2023
ELECTRICAL SYSTEM
Purchased the car new in April 2022. They have replaced the battery twice in the last year. They now tell me that there are no replacement batteries made for my vehicle and have acknowledged a problem with the battery made by Johnson control. The battery will not hold a proper charge after the vehicle is shut off. They have offered a loaner car but cannot tell me how long it would take to resolve the issue. In order to drive the vehicle I have to carry a jump pack in the car with me in case the battery goes dead and will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545514September 19, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I was driving on the highway and decided to switch int the left lane so I sped up and heard a big bang and what sounded like my bumper being dragged against the ground. I see on my dashboard that there’s an electrical and engine malfunction so I pullover and pop the hood. A bunch of smoke comes out and i see a little fire so me and my friends run and call the police. The police and firefighters arrived just as the fire was getting large and it had engulfed the front right side of my car. If the notification that there was a malfunction didn’t come on, I feel as if we could’ve been hurt much worse or even have died. I’m not much of a person that knows about cars and it sounded like my bumper was scraping and by the amount of times i’ve scraped my bumper, i believed it until I saw my notification. The vehicle is still being inspected for cause of fire and this vehicle has never had this problem before.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11530568July 6, 2023
EXTERIOR LIGHTING
While driving in snow storm I had to pull over and I noticed lights were covered with snow . LED lights will not produce heat to melt snow The lip above and the ledge below traps the snow and with the way the headlights are set up the snow sticks on the lights which affects visibility creating a safety issue. Same thing happens in rain. I have been to a parts store and a mechanic shop Both shops said this is a poor design. The lip and lower ledge trap the snow and LED lights will not melt the snow. This vehicle would be unsafe to drive in a snowstorm because of poor vision. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527457June 16, 2023
UNKNOWN OR OTHER
It is the infotainment system but please, hear me out. The manual states that one is able to change channels by using the controls on the steering wheel. That is not the case. It actually is another feature NOT described in the manual. So now in order to change the channel, one must take their hand off the wheel and fidget with a selector and look at a screen (and also hope they are in the right menu section). This is not how most cars with this capability act. This is something that even the manual doesn't describe. This is a hazard, albeit not spontaneous because it leads to distracted driving. I've been to the dealership twice about the issue. I've contacted Mazda corporate. There are anecdotes of others having the same complaint and how this is a hazard. My complaint to Mazda Corporate and the dealership requests to Mazda Corporate have been met with a "Oh well, it is what it is and we can't help you." sort of reply. -The component at this time can be inspected. -The feature leads to distracted driving. -Yes, two local dealerships have observed the issue and were puzzled as to why it says one thing in the manual about the feature and the system acts a different way. -No inspection by the manufacturer, but I have contacted Mazda USA corporate via chat and email. -No warning lamps or messages because apparently this is how it operates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522759May 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking suddenly engaged while driving on the highway. The car decelerated abruptly to a complete stop, causing the driver behind to rear-end me. There were no vehicles or obstacles in front of the car when the brakes engaged - the closest car was at least 100 feet in front of me. This collision was clearly the result of a faulty automatic emergency braking system. I do not feel safe driving the car knowing this malfunction could happen again, especially at highway speeds. Sudden unexplained braking presents a huge safety hazard to all drivers, increasing the likelihood for collisions and injuries. There were no warnings or symptoms prior to the unexpected brake system activation. After the brakes activated mistakenly, warning beeps and “BRAKE!” message appeared. Car has collision damage and has not yet been inspected by dealer. Police report filed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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