Lucid Air Complaints

73 consumer complaints on file.

#11571814February 14, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2023 Lucid Air. The contact stated that the front driver's side door failed to unlatch consistently. The contact had to enter the vehicle using the other doors. There are no warning lights illuminated. The vehicle had not been taken to the dealer. The manufacturer was made aware of the failure. The manufacturer sent for the vehicle to be picked up and taken to one of the Service Centers to be repaired. The vehicle was repaired; however, the failure persisted. The failure mileage was 8.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563856January 5, 2024
SERVICE BRAKES, POWER TRAIN, LANE DEPARTURE: WARNING
Drive Mode - Moves the vehicle reverse and Reverse Mode - Moves the vehicle forward, no matter what it moves only FORWARD direction. If I would have trusted the Mode and drove it would have hit a high KWH charging station, would have been a major accident and lost my family! Lucid customer support recorded the whole incident and acknowledged and ordered the towe service! Vehicle is in Lucid Service center till now! They said it is software issues and all usual stories and rectified now and ready to drive( I am afraid to drive honestly as this is very dangerous issue- forward and reverse works to move ONLY in forward!) Here are the sequence: 1. Brake light failure 2, Vehicle will be in reduced power 3. Brake System failure 4.few more errors drove slowly from the parking lot to charging slot then when I put reverse mode - it moved forward only! Before this happened ADAS Issues: Lane Departure Protection Failure, Front Emergency Brake Failure, Traffic Drive Off Alert failure - Lucid Service acknowledge and corrected before!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560244December 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Lucid Air. The contact stated that he had purchased and picked up the vehicle from the Service Center. The contact stated that the vehicle had a 425-mile range, and the mile range at pick-up was 408. The contact stated that while driving 64 MPH, the heater became inoperable. Additionally, the vehicle started to lose charging range. The message "Battery Critically Low Vehicle May Shut Down Unexpectedly - Charge Immediately" was displayed. The contact stated that he drove to a charging station. The contact stated that he was able to charge the vehicle after several attempts. Additionally, the charging port failed to close and was stuck after charging the vehicle. The Service Center was notified of the failure and picked up the vehicle. The Service Center later informed the contact that the heater had drained the battery, and no other issue was found. The contact stated that he noticed through the App connected to the vehicle that the Service Center had not test-driven the vehicle. The service center declined to trade the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 316.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558285December 4, 2023
VISIBILITY/WIPER
The contact owns a 2023 Lucid Air. The contact received notification of NHTSA Campaign Number: 23V521000 (Visibility/Wiper). The contact stated that the regional service personnel was contacted; however, the contact had received a response. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551345October 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was maneuvering the car in my driveway and it seemed to accelerate suddenly. I drove off my driveway and impacted bushes and a low stone wall. I do not think I pushed the accelerator.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11547517September 30, 2023
WHEELS, TIRES
We experienced our first tire blow out in July of 2023 while on a remote hwy in Oregon. We were travelling on a smooth wide road and all of sudden, there was a loud bang. We pulled over to find that there was approximately a 4" gash on the side wall of the front passenger tire. As Lucid does not equip their vehicles with spare tires, we required a long distance tow and tire replacement. Our mileage on the vehicle, at the time was approx 3,500. Last night, Sept 29th, 2023, the vehicle's tire pressure gauge lit up and advised that tire pressure was low on the right front tire. This is the same tire that was replaced in July. The vehicle is currently at odometer reading of 6,057. It showed pressure of 37 psi when the other tires were set to 38 psi. Our plan was to take it in this morning for a tire pressure check but before we could make it home, the tire pressure reading came on again showing 37 on the front passenger tire and 0 on the on the back passenger tire suddenly. We had to leave the vehicle parked because it was after hours and we it needed to be towed but we wanted to be certain that it was towed to a tire repair center that would have the tire in stock. When we took the car in today, we were informed there was an air bulge on the front passenger tire as well and that both passenger tires required replacement. The tire shop informed us this is a repeated common problem with Lucids, especially those with the 21" profile tires. After some online research, we realize other Lucid owners are having to replace their tires frequently because they are forming air bubbles that later burst and cause flat tires. Not only is this dangerous, were the vehicle to be travelling at high speeds, but Lucid will not own the problem. We believe Lucid is well aware of this matter but refuses to acknowledge it or claim responsibility for it. It seems incredulous that 3 tires have needed to be replaced on this vehicle in 1 year and just over 6,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544709September 15, 2023
ELECTRICAL SYSTEM, POWER TRAIN
2022 Lucid Air suffered a total loss of power without any warning at approximately 10 PM on July 29, 2023, while driving 65+ mph on the Jersey Turnpike. The car’s dashboard suddenly flashed “System Failure” and immediately started to decelerate. I had approximately 30 seconds to weave across 2 lanes of high speed traffic as the car steadily lost speed and fortunately there was a shoulder just wide enough for the car before it totally stopped forward progress. We could not exit the car as the passenger side was up against a 3 foot cement barrier that separated the 3 car lanes from 3 truck lanes and the driver’s side was just a foot from the inside lane of cars speeding by at over 65+ mph, I called Lucid Customer Service 3 times over the next 30 minutes and received an automated response each time that they would call back when a rep was available. My wife called 911 and the operator said she would send the state police and a tow truck. It took approximately 40 minutes for the state police and tow truck to arrive. The car’s hazard lights worked for approximately 20 minutes and then stopped leaving us in total darkness for the next 20 minutes as cars whizzed by on the turnpike at high speeds just a foot or two away. The state policeman told us that it was a very dangerous situation that we all had to exit asap. Just then, the car suddenly came back to life. The tow truck driver was able to drive it up a ramp and onto the flat bed of his truck. We climbed into his cab and he drove us for about 10 minutes until he could exit the turnpike and dropped us and the car off into a shopping center parking lot. At this point, the Lucid service center called me back. We explained what happened. He told us to leave the car there with the keys inside and the company would pick it up and take it to its nearest service center. We then called an Uber and went to a nearby hotel. I cannot comment any further on what happened after this point in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542552September 5, 2023
POWER TRAIN, ELECTRICAL SYSTEM
I was driving on I80 west in San Francisco with about 75 mph. Suddenly shows turtle mode and dropped the speed to 52 mph. I was on the second lane and a lot of vehicles are behind us with same speed. I towed to the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539565August 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
The Lucid Air Touring rapidly accelerated from a full stop in a line of cars. (The traffic hold up was due to a road striping crew that stopped traffic.) My wife was the driver and I was in the passenger seat and the car was in drive/hold mode before suddenly taking off; the car in front of us was about 20' ahead. In spite of my wife's attempt to stop the vehicle, it would not stop until it hit the vehicle in front of us and pushed it into the vehicle in front of it. Additionally, the vehicle's built-in safety features to brake automatically in such a situation did not work. There was no pre-collision braking, no warning and no other automatic safety features activated. My wife is an excellent and experienced driver and drives frequently in heavy traffic without incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11538590August 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My lucid air’s emergency brakes have misjudged a situation and caused the car to lock its brakes for 3 seconds, making it inoperable. The first time happened on the interstate and the vehicle behind me had to go into the median to keep from rear ending me. I was completely stopped on a busy interstate. The second time, this morning, I was maneuvering around a vehicle into an open lane and the emergency brakes locked up. It had been raining and this caused the Lucid to slide directly into the vehicle I was maneuvering around. I was completely powerless to stop it. I have my emergency brakes set to lucids recommended setting - not it’s most sensitive setting. This is incredibly dangerous. The car does not consider it’s speed or road conditions before locking the brakes, taking the ability to maneuver away from the driver.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11533341July 19, 2023
UNKNOWN OR OTHER
On several occasions, the vehicle's driver assistance systems (specifically the "keep hands on the wheel" and "keep eyes on the road" warnings) have malfunctioned during normal driving, producing continuous, distracting audible alerts that persist until the car is parked and restarted. Of note, these warnings appeared during freeway driving despite having both hands on the wheel and both eyes on the road. My safety and the safety of others was put at risk by having an unresolvable visual and audible distraction that interfered with driving in freeway conditions. I have reported this issue to Lucid some time ago but have not received any response from the company. Therefore, the dealer has not attempted to reproduce the issue, and there is not an independent service center for Lucid vehicles. Accordingly, the vehicle has not been inspected by any company or agency. There were no warnings prior to the malfunction. This issue first began to appear in or around late April 2023 and have occurred on 7 or 8 occasions since then, always while driving on the freeway. I have tried various strategies to resolve the intrusive alerts while the vehicle in motion but have been unable to do without unreasonably compromising my safety and ability to pay attention to the road and other drivers. The shifter, steering, accelerator, and brakes appear to work normally during these alerts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533338July 19, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On one occasion, with the shifter set to reverse, pressing on the accelerator resulted in the car lurching forward. This problem first appeared in April 2023. I do not know if this is a drive problem, software problem, or something else. My safety was put at risk as I nearly hit the back wall of the garage. I have reported this problem to Lucid some time ago but Lucid has not responded. Neither Lucid nor any other entity has attempted to inspect or make any corrections. There were no warnings or symptoms from the car prior to the problem. Some other Lucid owners have reportedly experienced similar problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528753June 25, 2023
VEHICLE SPEED CONTROL
The car would accelerate spontaneously both from a stopped position as well as while moving. The brake pedal was able to slow and stop the car. The car is set to not roll when stopped and has regenerative braking when the accelerator is released, the exact opposite of what is supposed to occur is what happened. The company was contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528752June 25, 2023
SEATS
While driving the passenger seat back spontaneously started to move forward folding the passenger in half. The touch screen controls were unresponsive. I needed to stop the car and use the manual control buttons on the side of the seat in order to unfold the passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528234June 22, 2023
UNKNOWN OR OTHER
Car is running on version 2.0.68. Approached the car, handles presented themselves as per usual. The rear right passenger door wouldn’t open at all. Drove home and when in garage tried to open the rear right passenger door and still wouldn’t open. I climbed into the back of the car from the left hand side and tried to open the door from the inside using the “electric” method which is done by slightly pulling the door trigger. The door still wouldn’t open. I then tried to open it using the manual release method by pulling the door trigger right back and it still wouldn’t open the door. The manual method is designed as a backup measure should the electrics fail and you need to get out of the car. If we happened to be in an accident we wouldn’t have been able to exit the car from the rear passenger side as the manual safety backup clearly failed. It’s clearly controlled via software as upon rebooting the car the door started working again. I question why software is controlling a manual release. I reported the issue to Lucid but given this is a serious safety concern I’m reporting it here as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517855April 19, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
Pulling into a gated parking lot. Once the gate opened the car accelerated and would not brake. Crashed into three car causing damage to Lucid and their vehicles. Have sent car to the dealership but still have not heard back from them. We also have video of accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11516824April 13, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Lucid's adaptive cruise control implementation does not slow for stopped highway traffic. The adaptive cruise control will continue to speed at the set speed right into the rear end of stopped vehicles unless the driver disengages the adaptive cruise control. This easily could result in a high speed rear end collision. This needs to be fixed. The vehicle should slow and stop if necessary for stopped traffic. This is not a one off occurrence. This occurs all the time with all Lucid vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514884March 31, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
driver headlight intermittently failing, restarting, and failing again. driver door now not locking correctly and electronic sealing incorrect. intermittent failure of sound throughout car including all warning sounds and turn signals. multiple contact to manufacture without any return of contact from anyone who can actually assist and extreme delays to reach customer service on the order of hours to even have someone answer the phone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512484March 17, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Driving on a road trip from Norfolk to Louisville from military duty and the car lost power suddenly on the highway at night. Very scary. Had been averaging about 72 mph. Absolutely no reason for it. 36 degrees outside in the middle of rural KY. Awful experience. Likely gonna need to get towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510710March 7, 2023
AIR BAGS
It appears that Lucid has a defect with the design of their airbags. I have been able to replicate sitting in every Lucid Air vehicle I have tried an issue I discovered with mine which will cause the passenger airbag to constantly turn in and off during driving. This has been escalated to the highest levels of Lucid where the statement is that the bags comply with NHTSA standards and I just need to change the way I am sitting. I have never had this issue in any other vehicles. So my belief is that there is either a fundamental design flaw with the implementation of the passenger airbag monitoring, or that the NHTSA testing standards are not sufficient. I have recorded how I sit and shared this information with Lucid. I will be happy to send to NHTSA as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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