Lucid Air Complaints

73 consumer complaints on file.

#11666442June 11, 2025
POWER TRAIN
Myself and numerous other Lucid Air drivers of all different trim levels are unable to reliably shift out of park and into drive or reverse when entering our cars. This problem has gotten worse with a recent software update and Lucid seems to be acting slowly to fix it. It is a very dangerous thing to have a car that cannot be moved into drive or reverse when needed. Moving the stalk up or down does nothing. Sometimes in 10 to 20 seconds, or sometimes after a few minutes the car will full “turn on” and say “ready” and allow us to finally leave park and go to drive or reverse. This is insane. People can die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663435May 28, 2025
POWER TRAIN
Following the OTA software update to V2.6.16, the car will randomly refuse to shift out of Park and into either Drive or Reverse. This occurs after the car has been recently plugged in to charge as well as randomly regardless of charging activity. This is a significant safety issue in that the car will not move despite having foot on the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662966May 24, 2025
ENGINE, ELECTRICAL SYSTEM
The vehicle became completely inoperable suddenly while driving on the road due to a "drive unit failure." Fortunately, I was still at an intersection when this occurred. I don't what would have happened if I was in motion, especially at higher speed on a highway. The car was towed to the nearest Lucid service center, but it remains there over 6 weeks later as they are not able to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662938May 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
On Saturday [XXX], in Chino Hills, CA (ZIP Code 91709), my 2023 Lucid Air Touring experienced a sudden unintended acceleration event. Shortly after releasing the accelerator pedal to obtain a parking pass, the vehicle unexpectedly accelerated at a high speed, resulting in a collision with the pavement and a post on the premises. This incident bears similarities to the all-weather mat recall; however, Lucid has confirmed that my vehicle's mats are not listed under the recall. The failure appears to be related to the Lucid electric propulsion system, which is available for inspection upon request. As a result of the crash, I sustained minor injuries. A police report has been filed with the San Bernardino County Sheriff's Department by Deputy M. Scott (Report #[XXX], Chino Hills Station, Chino Hills, CA 91709). Lucid is currently conducting an investigation and has issued Incident Report #[XXX]. Additionally, State Farm Auto Insurance (California) has assigned an appraiser to assess the body damage. There was no warning lamps, messages or other symptoms prior to the issue appearing except for one short incident of sudden unintended acceleration experienced by my husband which has been reported to Lucid. Please let me know if further information or inspection arrangements are needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11662514May 22, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Lucid Air. The contact stated that while the vehicle was stopped at a red light and in the "Dream" driving mode, the light turned green and the vehicle drove forward and crashed into the rear of a second vehicle. The contact indicated that the "Dream" driving mode had malfunctioned and did not detect the vehicle ahead. During the crash, the vehicle was traveling approximately 5 MPH. No injuries were reported, and no police report was taken. The cause of the failure was unknown. The manufacturer was notified of the failure, but was unwilling to share data from the vehicle related to the crash. After the incident, the contact will no longer drive the vehicle due to the safety concerns. The failure mileage was 21,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11658784May 4, 2025
POWER TRAIN, STEERING, SERVICE BRAKES
There was a safety recall, but Lucid told us the car was safe to drive while we waited for our service appointment. A couple of days before our appointment, (this past 2/9/2025) the car lost brakes, steering, and then completely bricked on the GWB. By great good fortune my wife, who was driving, wasn't injured. The car needed to be towed off the bridge. The service center afterward told us that it was the recall issue (short cable to power train or something like that) and that we shouldn't have been told it was safe to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656717April 25, 2025
AIR BAGS
The contact owned a 2022 Lucid Air. The contact stated that while making a left turn, another vehicle crashed into the passenger side of the vehicle. The air bags did not deploy upon impact. The contact nor his wife were injured and a police report was filed. The whereabout of the other driver are unknown. Despite the accident, the contact managed to resume normal driving operation. The vehicle was taken to an independent repair shop for repair; however, the contact was informed a month later that the vehicle was a total loss. The manufacturer was notified of the failure but was offered no assistance. The vehicle was destroyed. The failure mileage was 7,495.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11654635April 14, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was stopped at a traffic light, two or three cars behind the line. My car was in Auto-Hold mode, with my foot resting lightly on the brake. I briefly turned my head to move a jacket from the center console to the passenger seat when, without warning, the car suddenly accelerated on its own. I panicked and slammed on the brakes, but given the short distance, my car rear-ended the one in front of me, which then hit the car ahead of it. Both my vehicle and the one directly in front sustained significant damage. Thankfully, as far as I know, nobody sustained serious injuries at the time. What’s most concerning is that my car, equipped with the latest safety features—frontal collision prevention, automatic emergency braking, and Traffic Drive Alert—did not issue any warnings or intervene. I reported the incident to Lucid Motors and even reached out to the CEO, who initially responded. Their engineering team reviewed the telemetry and dismissed the incident as “pedal confusion.” As a driver with over 30 years of experience across gas and electric vehicles, I find that explanation hard to accept. I requested a written report or access to the raw telemetry data, but they refused. Follow-up emails to the CEO have gone unanswered. A few weeks prior to the accident, the car unexpectedly surged forward during a left turn but corrected itself when I lifted off the accelerator. I assumed it was a one-time glitch—until the more serious incident occurred. Recently, I came across a recall (reported 3/27/2025) related to floor mats potentially causing unintentional acceleration which Lucid must have known but did not acknowledge to me. It appears, my vehicle was not included in this recall. I fear there may be a deeper issue—possibly with the engine or battery system. I’ve attached the police report and am requesting that a formal investigation be opened. Online forums reveal multiple similar incidents. This may be a serious safety concern that needs your urgent attention.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11649614March 20, 2025
UNKNOWN OR OTHER
I am submitting this complaint regarding a severe safety defect in my 2023 Lucid Air Grand Touring (VIN: [XXX] ). On [XXX], while driving on a state highway with my family—including my [XXX] and [XXX] children—the vehicle suddenly and without warning limited its speed to 35 MPH. This created an immediate and dangerous situation on a high-speed road, significantly increasing the risk of a rear-end collision. I was unable to accelerate beyond this limit, forcing me to pull over abruptly and navigate traffic hazards. This incident could have resulted in a serious accident or injury. I immediately reported this issue to Lucid Customer Care and took the vehicle to an authorized Lucid service center. The vehicle was out of service for 25 days (February 23, 2025 – March 19, 2025) for diagnostics and repairs. Ongoing Safety Concerns & Lack of Response from Lucid Motors Since this incident, I have repeatedly contacted Lucid Motors Customer Care, but I have received no clear response regarding the cause of this dangerous failure or any assurance that this will not happen again. Furthermore: My vehicle has experienced a total of 45 days of downtime in the first 10 months of my lease due to various mechanical failures, including a heating system failure ([XXX]). Lucid has failed to provide a resolution or clear direction regarding my attempts to return the vehicle. I have lost confidence in the safety of this vehicle and am concerned that this issue may impact other Lucid Air vehicles on the road. Request for NHTSA Investigation Given the seriousness of this defect, I am requesting that NHTSA investigate this issue to determine: Whether other Lucid Air vehicles have experienced sudden speed limitation issues. If this defect poses an ongoing safety risk to drivers and passengers. Whether Lucid Motors is adequately addressing and communicating these defects to consumers. I believe this defect could pose a serious INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640768February 4, 2025
POWER TRAIN
I picked up my vehicle from the Lucid distribution center on [XXX]. On [XXX] was driving back home on [XXX] having driven approximately 166.2 mile when the vehicle issue a drive system fault warning, lost power with a dashboard message also stating to pull over and call customer care. Fortunately I was in the right lane with moderate traffic and was able to safely maneuver out of traffic and off the highway. The vehicle issue a drive scheduled to be picked up and transported back to the distribution/service center in Roswell GA within the next day or two. I will not have any additional information from the dealership until they inspect/examine the vehicle and any digital logs it might contain. A google search of the warning message reflects this appears to have been reported to Lucid previously and I’m assuming Lucid has reported the occurrences to the NHTSA. I’m making this submission to ensure the NHTSA has an accounting of what appears to be a continuation of a safety hazard that was supposedly remedied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634949January 8, 2025
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicles turn signal inductors did not work. After I left my home and began to signal a lane change, I discovered that moving the turn signal stalk did not activate the signal indicator. Additionally, the instrument cluster shows 0 mph even while the vehicle was moving. Video: [XXX] Later while on the freeway, received a warning that front radar unit was not working: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628950December 5, 2024
STEERING, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I want to inform you about a potential safety issue regarding the Lucid Air. A few weeks ago I was in an accident in a parking garage and I believe this was due to a malfunction in the car. The reason I am writing this letter is in hopes of preventing future accidents. In this case, luckily no one was hurt but considering the extend of the damage, that could have easily not been the case. I was coming down the ramp of a parking garage and making the 180 degree turn common in parking garages. As I was making the turn in the last 90 degrees, the car locked up and accelerated at a very rapid rate. My car and the car I hit were totaled with even extensive damage to another car also. A very high speed would have been required to cause so much damage. Please see attached videos and photos. Of note, one time before my Lucid completely shut off while driving on our local loop requiring to be towed to Lucid to be fixed. Let’s see I can’t scroll that watch I can’t get down here blue color, BMW, famous color. That’s literally the one but the red for this. T We never received a full understanding of what happened but were told a team from the main Lucid office had to come to repairs the battery mechanism. I understand that I am the one that could have hit the accelerator but I believe I was pressing the brake with no response. If I did hit the accelerator, how could I have generated so much speed in such a short distance. The car was also set for high level regenerative braking. The car log should be able to tell if the accelerator or brake was pushed. As I said earlier, I hope an investigation can be done to help prevent any future accidents.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11627594November 26, 2024
ELECTRICAL SYSTEM
The recent software update v2.5.0 has been very unstable. The screens would often black out every 30 seconds and calls get cut off. But the biggest problem was it resetting profile while driving on the highway! Theres no way to fix it and we had to pull over on the side to switch profiles again to fix the seat. We called them and lucid has yet to call us back. This is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622619October 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I was driving on a residential road and the car signaled it had an error and the engine turned off immediately. I was left in the road and couldn’t move. After an hour the electric died. No hazards. I was put in a very dangerous situation for me and passerby’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614679September 15, 2024
POWER TRAIN
Car lost power and shut down in the middle of the road. Very dangerous, almost got hit. I was able to get the car to the side of the road. The vehicle was not driveable. Call Lucid customer care and they towed the vehicle to the service center. No loaner was provided to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606534August 5, 2024
UNKNOWN OR OTHER
On July 21, I was stopped behind another vehicle. Using 1 pedal driving with no roll feature. There was front camera error message as well as traction control warning light on. My car started to move forward on it's own so I inadvertently hit the acceleration initially before I stepped on the brakes - car did not stop initially and I rear ended the stopped car in front of me. Lucid kept my car for a week reviewing the logs and concluded there was nothing wrong with the vehicle and the incident was driver caused. I have never stomped on the go pedal from a standing stop before. The car moved forward on it's own before I inadvertently stepped on the accelerator pedal.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11595841June 22, 2024
WHEELS
This vehicle is designed for two 245/35r21 (HLC/99Y) tires on the front wheels, and two 265/35r21 (HLC/103Y) tires in the rear wheels. When I took delivery of the car from the manufacturer, it was incorrectly outfitted with three 245s and one 265; one of the rear wheels had an incorrect tire installed. Attempts to resolve the issue with Lucid have been fruitless, and I am concerned that it may be a widespread issue. ##Timeline##: [2022-09-26] -- I accepted delivery of my 2022 Lucid Air Grand Touring [2022-11-26] -- I discovered that one of my rear tires (I don't recall which side) was incorrectly sized [2022-11-27] -- I reached out to Lucid customer care/warranty, and received a reply the following morning [2022-12-15] -- While taking a left turn in wet and cold conditions, the car briefly lost traction and ran over a curb, resulting in damage to the vehicle that would take several months to repair. There were no injuries nor third-party property damage. (I'm not sure if this loss of traction was related to the tire mismatch) [2023-02-09] -- I contacted Lucid again about the OEM tire mismatch issue. The Lucid team promptly replied with a promise of enlisting the service specialist team [2023-05-08] -- Repairs are completed by an third-party authorized Lucid service shop [2023-05-12] -- Having heard no response, I replied to the email thread again. The Lucid team promptly replied with a promise that they would follow up shortly. I have not heard from them.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594522June 15, 2024
TIRES
245/35/R21, tire specifically made for Lucid. Small bump in road caused large bubble in sidewall. Lucid forums full of complaints about this. No replacement tires available in the US and no alternate available due to load rating. No promised time for more to be available. I had to borrow a loaner tire from lucid. I learned that Perilli is redesigning this tire with thicker sidewalls because of all the problems. No tire available until the new ones are available. Why wasn't this tire recalled for safety reasons? A bubble on a front tire is dangerous and the car should not be driven. Why is this not covered by a warrant replacement? A customer should not have to pay to replace a defective tire at the very least, they should prorate the cost based on miles driven. I'm filling this report because the situation is dangerous. If no replacement is available from Perilli or an alternate, owners are likely to continue driving with tire bubbles causing risk to themselves and others
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580085March 29, 2024
STRUCTURE:BODY
truck does not close all the way. repaired it many times and keep happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580084March 29, 2024
STRUCTURE:BODY
left rear passenger door opens while opening the any other door. locking mechanism does not work, notified lucid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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