Lincoln MKX Complaints

1,418 consumer complaints on file.

#11292260December 31, 2019
STRUCTURE:BODY
WHEN THE TEMPERATURE DROPS THE LIFTGATE WILL NOT STAY UP AND WILL CLOSE COMPLETELY ON A PERSON OR ITEMS IN ITS WAY. THIS IS WHILE VEHICLE IS STATIONARY AND TRY TO LOAD ITEMS IN THE BACK AREA. THIS HAS HAPPENED ON MORE THAN ONE OCCASION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292079December 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED WHILE HER HUSBANDS FRIEND WAS DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE FELT AS IF THEY WENT OVER CEMENT BLOCKS AND MADE A LOUD NOISE. THERE WERE NO WARNING LIGHTS. THE DRIVER MERGED OFF THE ROAD. THE VEHICLE WAS TOWED AND TAKEN TO A LOCAL MECHANIC FOR A DIAGNOSIS. THE VEHICLE WAS DIAGNOSED THAT THE BOLTS WERE MISSING AND THE BOLTS AT THE END OF THE DRIVESHAFT FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). THE FAILURE MILEAGE WAS 72,000 AND THE VIN IS ([XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291699December 28, 2019
SERVICE BRAKES
FORD MOTOR COMPANY IS RECALLING 600,000 VEHICLES FOR A FAULTY VALVE IN THE HYDRAULIC BRAKING SYSTEM. THE RECALL DOESN'T CURRENTLY INCLUDE THE 2010 MKX WHICH I OWN. I HAVE HAD AN INTERMITTENT BRAKING PROBLEM THE LAST THREE MONTHS IN WHICH I TOOK IT IN AND WAS GIVEN NEW BRAKES AND ROTORS BUT HASN'T FIXED THE PROBLEM OF THE BRAKE PETAL INTERMITTENTLY BECOMING HARDER WHILE BRAKING REQUIRING A LONGER DISTANCE TO BRAKE. I WANT TO KNOW IF OTHER MKX OWNERS HAVE HAD A SIMILAR EXPERIENCE? WHEN I HEARD ABOUT THE 19S54 RECALL I KNOW THAT MY VEHICLE IS HAVING THE SAME PROBLEM. WHAT CAN I DO TO BE INCLUDED IN THE RECALL? CALLING THEM IS AN AUTOMATED NIGHTMARE IN WHICH YOU ENTER YOUR VEHICLE NUMBER AND ARE TOLD IT DOESN'T INCLUDE YOUR VEHICLE. IT TOOK TWO YEARS TO BE INCLUDED ON THE AIRBAG RECALL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291254December 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 75 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE ABS INDICATOR ILLUMINATED RANDOMLY. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290465December 21, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
THE BRAKES SHUTTER WHEN MAKING STOPS AND THE PEDAL BECOMES HARD THEN GOES ALL THE WAY DOWN. THIS HAS HAPPENED MANY TIMES WHETHER AT SLOW SPEEDS IN THE CITY AND HIGHWAY SPEED, WHICH ALMOST LED TO AN ACCIDENT BECAUSE THE VEHICLE ALMOST DID NOT STOP. ALSO THE ABS LIGHT COMES ON WHEN DRIVING ON HIGHWAY. I'VE HAD MANY PARTS REPLACED SUCH AS SUSPENSION FRONT AND REAR, STABILIZER ARMS IN FRONT, CALIPERS, BRAKE PADS ETC. BUT THE VEHICLE CONTINUES TO HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290348December 20, 2019
UNKNOWN OR OTHER
I WAS DRIVING ON 295 HEADING TO FOSTER RI. I WAS DRIVING ON THE HIGHWAY GOING ABOUT 55 MPH WHEN MY SUV STARTED TO BUCK THEN THE CHECK ENGINE LIGHT STARTED BLINKING AND MY SUV WOULDN'T EVEN DO 40 MPH SO I GOT OFF THE HIGHWAY AND PULLED INTO A PARKING LOT ON HARTFORD AVE JOHNSTON WAITED FOR A TOW TRUCK WHILE WAITING MY CAR STALLED AND WOULDN'T START BACK UP. IF I DIDN'T GET OFF THE HIGHWAY WHEN I DID I WOULD OF BEEN INVOLVED IN A CAR CRASH BECAUSE I COULDN'T EVEN DO THE SPEED LIMIT. I FEEL THIS SHOULD BE A RECALL BECAUSE IT'S CONSIDERED A SAFETY ISSUE TO ME. I HAD MY CAR TOWED TO TASCA THEY SAID THE DIAGNOSTIC COMPUTER SAID IT WAS THE PCM, MIGHT HAVE BURNT OUT THE COILS AND SPARK PLUGS. I FEEL THIS IS VERY DANGEROUS WHAT IF I WASN'T WHERE I COULD GET OFF THE HIGHWAY IT COULD OF CAUSED A BAD ACCIDENT OR EVEN DEATH. SO I'M ASKING CAN THIS PLEASE BE A RECALL SO NOBODY JEOPARDIZE THEIR LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289243December 16, 2019
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE
HIT POTHOLE OR DEPRESSION IN ROAD, BRAKE PEDAL GOES TO FLOOR. VERY MUSHY. HARD TO BRAKE. SOMETIMES IT COMES BACK AFTER SEVERAL PUMPS SOMETIMES IT DOESN'T. TOO IN FOR REPAIR TO FORD AND LINCOLN DEALER, 2 SEPARATE OCCASIONS. THEY COULD NOT FIND ANY FIX SINCE ISSUE WAS NOT DUPLICATED. LAST EVENT ALMOST HIT ANOTHER CAR, HA D TO TURN OUT OF THE WAY. SOMETIMES IT HAPPENS ON ROUGH ROAD SURFACE, WASHBOARD SURFACE. HAS HAPPENED AT LEAST A DOZEN TIMES THE PAST 6 MONTHS. LATEST 12/15/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288832December 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE THE CONTACT'S HUSBAND WAS DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE SPEED REDUCED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO A FAMILY MEMBER'S TRAILER. THE CONTACT CALLED GENE MERCER FORD OF AMARILLO (LOCATED AT 3400 S SONCY RD, AMARILLO, TX 79119, 806-355-7471) WHERE THE WATER PUMP WAS REPLACED. THE DEALER DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE ENGINE WAS NOT REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288533December 11, 2019
SERVICE BRAKES
I HEAR A HISSING NOISE WHEN DEPRESSING THE BRAKE PEDAL AND THE BRAKES FEEL SPONGY AND NOT VERY RESPONSIVE. GARAGE HAVE DIAGNOSED A LEAKING BRAKE BOOSTER. LINCOL RECALL 13N02 EXACTLY FITS THIS FAULT BUT IS ONLY BEING APPLIED TO 2010 - 2013 MODELS, MINE IS 2009. THIS RECALL NEEDS TO BE EXTENDED TO COVER 2009 MODELS TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286580December 3, 2019
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE DEPRESSING THE BRAKE PEDAL TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF ROAD. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT SERVICE BULLETIN NUMBER: 13N02 WAS ISSUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282855November 29, 2019
SERVICE BRAKES
THE BRAKES ON OUR 2012 LINCOLN MKX HAVE WITHOUT WARNING FAILED PLACING MYSELF AND MY FAMILY AT GREAT RISK. THE SEQUENCE OF THE FAILURE WAS A VERY STIFF BRAKE PEDAL IMMEDIATELY FOLLOWED BY A SOFT PEDAL THAT WHEN DEPRESSED GOES FULLY TO THE FLOOR (ENDPOINT OF THE BRAKES). IN SPITE OF BEING FULLY DEPRESSED BRAKING IS EXTREMELY MINIMAL. THERE IS NO CABIN WARNING OF A SYSTEM FAILURE AND THE ONLY METHOD OF KNOWING OF THIS LIFE CRITICAL SYSTEM'S FAILURE IS NEEDING TO USE THE BRAKES. THIS OBVIOUSLY PLACES THE OCCUPANTS OF THE CAR AND THOSE INNOCENTLY IN THE CAR'S PATH AT A HEIGHTENED RISK OF DEATH DUE TO TOTAL BRAKE FAILURE. I HAVE SEEN THAT THIS COMPLAINT IS NOT ISOLATED TO OUR FORD PRODUCT BUT EXTREMELY PREVALENT TO FORD EDGE AND LINCOLN MKX VEHICLES. WHILE FORD IS SUPPORTING THE ISSUE THROUGH A WARRANTY EXTENSION GIVEN THE EXTREME DANGER PRESENTED BY CATASTROPHIC BRAKE FAILURE SUCH AS THIS IT SEEMS PRUDENT THAT THE NHTSA DEMAND A RECALL OF ALL VEHICLES THAT MAY BE SUBJECT TO THIS ISSUE. OUR VEHICLE HAS ONLY 67,400 MILES ON IT AND IS GARAGE KEPT. PLEASE TAKE ACTION TO PREVENT TRAGEDY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282520November 26, 2019
ELECTRICAL SYSTEM
WHEN THE AIR CONDITION IS ON IT IS COOL FOR A WHILE THEN THE HEAT IS ON AND WILL NOT GO BACK TO AIR CONDITION. SAME PROBLEM WITH THE HEAT IT IS WARM FOR A WHILE AND THEN THE AIR CONDITION COMES ON. ALSO, I HAVE HAD WARM AIR ON THE PASSENGER SIDE AND COOL AIR ON THE DRIVERS SIDE AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280760November 18, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREG SWEET FORD (440-593-7736, LOCATED AT 4011 E CENTER ST, NORTH KINGSVILLE, OH 44068) WHERE THE BRAKE MODULE (PART NUMBER: DT4Z2C215A) WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280923November 18, 2019
UNKNOWN OR OTHER
WHEN DRIVING DOWN A FREEWAY THE BRAKE BOOSTER WENT OUT AGAIN AFTER IT HAD BEEN REPLACED. WHEN I TRIED TO BRAKE, THE PEDAL WENT DOWN TO THE FLOOR WITHOUT BRINGING THE VEHICLE TO A STOP OR EVEN SLOWING IT DOWN. THIS NEARLY CAUSED AN ACCIDENT. WE CALLED THE DEALERSHIP AND THEY SAID SINCE IT HAD BEEN REPLACED ALREADY IT WASNT UNDER WARRANTY ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279506November 12, 2019
STRUCTURE:BODY
WHEN LOADING GROCERIES IN THE TRUNK OF THE SUV, I HAD KEYS IN MY POCKET AND MY 8 YEAR OLD WAS LEANING OVER IN THE TRUNK PUTTING THE BAGS IN THE BACK- HER FEET WERE UNDER NEATH THE BACK OF THE CAR AND THE TRUNK STARTED CLOSING BC I WAS WITHIN RANGE FOR THE HANDLESS ENTRY (WHERE YOU WAVE YOUR FOOT UNDER THE REAR OF THE CAR FOR THE TRUNK TO OPEN) THE TRUNK STARTED CLOSING WITH HER LEANED INTO THE BACK OF THE VEHICLE... I TRIED TO GRAP THE TAILGATE TO GET IT TO STOP AND OPEN BACK UP, IT DIDN'T!!!! IF I HAD NOT OF ACTED SO QUICKLY AND GRABBED HER, THE TRUNK WOULD HAVE SHUT ON HER! THIS IS A MAJOR DANGER AND COULD NOT HAVE TURNED OUT OK!!! THERE NEEDS TO BE A SAFETY FEATURE WHERE IF YOU TOUCH IT TAILGATE IT STOPS CLOSING AND OPENS BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277238October 31, 2019
ENGINE
DRIVING DOWN THE HIGHWAY AND MY CAR STARTED RUNNING WEIRD AND HAD NO POWER. PULLED OVER AND THERE WAS STEAM COMING FROM THE ENGINE COMPARTMENT. THE COOLANT JUG WAS EMPTY. CHECKED THE OIL AND IT IT WAS MILKY AND STEAMING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276871October 29, 2019
POWER TRAIN
I RECENTLY SUBMITTED A LETTER TO FORD/LINCOLN COMPANY AS WELL AS THE NHTSA DATED 9/11/19. I REACHED OUT TO LINCOLN/FORD COMPANY LAST WEEK IN REGARDS TO STATED LETTER AND THE ERROR CODES OF P0356 AND P1299, WHICH HAS TO WHAT I HAVE BEEN TOLD BY (2) DIFFERENT CARE REPAIR SHOPS THAT THESE ARE COMMON ERROR IN FORD EDGE AND LINCOLN MKX. THESE CODES ARE RELATED TO THE PCU MODULE AND THE IGNITION COILS NOT BE READ BY THE PCU MODULE. I TOOK THE LIBERTY OF RESEARCHING AND I JUST WENT BACK TO 2013 AND FOUND THAT OVER 100 OTHER CONSUMERS HAVE THE SAME ISSUE. I REPAIRED MINE TWICE ALREADY AND ITS STILL AN ISSUE BECAUSE OF THE PCU MODULE , WHICH IS PRICED AT OVER $800 ALONE. I WAS CONVERSING WITH LISA RELAFORD, WHO IS THE CONCIERGE SERVICE MANAGER AT LINCOLN CLIENT RELATIONSHIP CENTER, WHO BASICALLY STATED THAT IF THE CAR IS NOT UNDER WARRANTY THAT THEY CAN NOT ASSIST WITH ANY FINANCIAL ASSISTANCE,. WHICH IS CLEARLY A LIE. I HAVE RECENTLY HAD A RECALL ON MY AIRBAG AND A FUEL PUMP VIA LINCOLN, AT THAT TIME MY TRUCK WAS NOT UNDER WARRANTY, BUT THEY WERE REPLACED. SO, THAT IS CLEARLY A CONTRADICTION. THIS IS OBVIOUSLY A FAULTY PART THAT OVER HUNDRED OF PEOPLE HAVE HAD AND I AM INQUIRING AS TO WHY IT WAS NEVER RECALLED OR THE PART REPLACED. I HAVE CHANGED MY IGNITION COILS TWICE , WHICH COST ABOUT $80 EACH ($160) AND THE IDIRIUM SPARK PLUGS THAT ARE REQUIRED FOR MY TRUCK WHICH COST ABOUT $20 EACH ($40). I WOULD THIBNK THAT SOMEONE, WHILE DRIVING WHOSE TRUCK LOSES POWER ON THE HIGHWAY, USUSALLY GOING AT ABOUT 60 MPH, IS A MAJOR CONCERN AND IN SOME WAYS LIFE THREATING. WHICH IS EXACTLY WHAT HAPPENED TO ME . THIS MATTER IS OF HIGH IMPORTANCE AND NEEDS TO BE ADDRESSED. PLEASE REFER TO THE LETTER THAT WAS SUBMITTED IN SEPTEMBER BY ME AND GET BACK TO ME WITH AN ANSWER , AS SOON AS POSSIBLE BECAUSE ONCE AGAIN MY TRUCK IS NOT DRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271626October 28, 2019
ENGINE, SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,575.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269805October 20, 2019
SERVICE BRAKES
THE VEHICLE WAS IN MOTION WHEN BRAKE PRESSURE WAS LOST AS I WAS TURNING RIGHT. I HAVE TO PUSH THE BRAKE ALL THE WAY INTO THE FLOOR BOARD. THIS HAS HAPPENED THREE OTHER TIMES, WHERE THE BRAKES EVENTUALLY RESET THEMSELVES TO WHERE I GENTLY PUSH DOWN ON THE BRAKE PEDAL. AT THIS MOMENT I HAVE TO PUSH HARD ON THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269227October 17, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A FUEL LEAK COMING FROM THE VEHICLE. THE CONTACT SMELLED FUEL OUTSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED PURVIS FORD LINCOLN (LOCATED AT 3660 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 898-3000) AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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