Land Rover LR4 Complaints

139 consumer complaints on file.

#11512424March 17, 2023
VISIBILITY/WIPER
Experiencing leaking of 2nd-row panoramic glass with a slight detachment. [XXX] 2013 Silver LR4 The dealership was notified in Eatontown, Monmouth County in New Jersey USA reported the issue, and was denied further aid with the original recall. SRE15-13 NHTSA#15V-386 Land Rovers number for this recall is P065 -- Recall no. 15V386000 Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model years 2012-2013 Land Rover LR4. Due to the use of an incorrect primer, the panoramic roof adhesive may not adequately secure the roof assembly. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505759February 6, 2023
VEHICLE SPEED CONTROL
The contact owned a 2011 Land Rover LR4. The contact stated while driving at 35 MPH, the vehicle accelerated independently and the brake pedal was depressed in order to regain control. The vehicle was taken to a certified mechanic who was unable to diagnose the failure. On a separate occasion, the contact stated that while driving approximately at 3 MPH into a parking garage, the vehicle accelerated independently and the brake pedal was depressed with force however it went through the wall of the garage and into the home where it came to a stop after crashing into a generator. The vehicle was towed and deemed totaled. The air bags did deploy. There were no injuries reported. The garage was damaged. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11505446February 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Land Rover LR4. The contact received notification of the NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and the contact was informed that a temporary repair was available and to notify the dealer of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491711November 1, 2022
SUSPENSION
I recently had a failure, while driving, of the left rear toe link bolt on my 2013 Land Rover LR4. A few pictures of this fractured bolt (Land Rover Part # RYG501580G) are attached. The failure caused the left rear wheel to toe in about 10-20 degrees. Fortunately I was driving on a circular on-ramp to Interstate 15 in St. George, Utah. Had I gotten on the freeway and had this failure while changing lanes at 60 to 70 mph, I suspect the vehicle could have flipped and crashed. The bolt holds the Rear Suspension Toe Link, Part # LR019117, to the wheel hub. The fractured part of the bolt remains in the hub. From the pictures, it looks as thought the bolt had began to fracture some time ago (the darker, discolored areas on each side of the bolt). These fracture areas would be consistent with loads imposed from turning the vehicle. The final catastrophic failure occurred at one time, as can be seen by the “silver” area down the center of the bolt. This pattern is vertical with respect to the vehicle. This is a classic stress fracture and failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491785November 1, 2022
ENGINE
2015 LAND ROVER LR4. CONSUMER WRITES IN REGARD TO VEHICLE FIRE. THE CONSUMER STATED HE WANTS TO KNOW HOW THIS RECALL IS ASSOCIATED WITH AFTER THE INITIAL REPORTING PERIOD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11490778October 25, 2022
AIR BAGS, STRUCTURE
The upper dash board of the LR4 is made out of I believe leather. But it's shrinking and distorting so badly that I worry about the passenger side airbag deploying properly. It could affect it potentially 2 ways, first, doesn't deploy because it cant, or it deploys incorrectly. Either could have devastating consequences to the front passenger. I have done research on this and Land Rover knows this to be an issue, yet they want the customer to pay for the repair. I've read multiple accounts of other customers with this issue, sometimes Land Rover fixed it, others they did not. I have not been in an accident where this has been an issue, I'm concerned it will be an issue based on research. You are more than welcome to take a look and verify the issue. If need be, I can reach out to others that may have been impacted by this issue. As you can see in the images it's shrinking so badly that it's tearing the stitching out. Which then could put a bind on on the deployment of the airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489851October 18, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Land Rover LR4. The contact stated that upon entering the vehicle, an abnormal fuel odor permeated throughout the vehicle. The contact then discovered that fuel was leaking from the fuel tank. The contact took the vehicle to an independent mechanic and the vehicle was repaired with the parts that had led to a recall. The contact then received a letter in the mail that his vehicle was included in NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The manufacturer was notified of the failure and referred him to his local dealer. The contact was later informed by the dealer that he had to pay for his vehicle to be shipped off his island and onto the mainland where the dealer was located. The manufacturer had not reimbursed him for the repair made prior to the recall. The vehicle was not yet repaired under the recall. The failure mileage was 100,914.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489101October 13, 2022
ENGINE
My 2012 LR4 engine completely seized on the highway in July 2022 while I was traveling at 75mph. I was incredibly lucky to be in the right hand lane (after passing 2 large trucks) when I heard and felt the extremely abrupt "clunk" come from the engine. The red engine light came on and my LR4 no longer worked. I had to veer off the highway and coast onto the grass. Had I been in the left hand lane still when this happened, the outcome for me and multiple others on the highway that day would not have been good. My Land Rover dealer (where my car was towed back to) confirmed engine failure. They found a torn oil filter and lots of metal shavings in the filter. They also found a damaged piston with indents and grooves on the piston in cylinder 3 and recommended a new engine. In July 2022 (a week prior to the engine failure) I had my car serviced at the Land Rover dealer. After service I noticed a small leak, a clicking noise in my engine at 30-35mph and a feeling of reduced acceleration. I returned to the dealer 4 days after my service visit to check on these 3 things. I was told I had a very small rack in pinion steering leak and that it'd be okay to drive but to bring the car back when I returned from my trip. That is when my engine seized on the highway. I now know that there is a settled lawsuit on timing chain and tensioner issues with the 2012 LR4 (and other vehicles) and that Jaguar Land Rover USA issued a Technical Service Bulletin to dealers in 2015 stating that if a customer had concern of a clicking noise coming from the engine to follow timing chain/tensioners steps. I don't know why my engine concerns weren't handled more seriously. I have pictures of the engine parts and the engine parts available for inspection upon request. HOW IS THIS NOT A RECALL ISSUE? How is this a known issue and yet consumers aren't protected? I was lucky that day. It's important to me that the safety of others driving these vehicles be both protected and prioritized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485448September 20, 2022
ENGINE, STEERING, VEHICLE SPEED CONTROL
According to dealer, the connecting rod became dislodged and forced itself through the engine block rendering the entire engine and all related components (e.g. supercharger) inoperable and requiring replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483270September 7, 2022
FUEL/PROPULSION SYSTEM
Fuel smell lead to fuel leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479959August 18, 2022
FUEL SYSTEM, GASOLINE, PARKING BRAKE
The contact owns a 2011 Land Rover LR4. The contact initially received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact was then informed by the dealer that the fuel system was defective and also needed to be serviced. While in their possession, the contact was informed that the parking brake module was damaged due to the dealer's mishandling of her vehicle. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479977August 18, 2022
ENGINE
Driving on the belt line in Madison and car muffled and just shut down in gear. No warning, nothing. Could have caused a major accident. Coasted down the nearest exit and tried to restart. Would not turn . Timing chain malfunction according to Land Rover Madison wi. I need a whole new engine. I paid for a new engine, but now they put it on indefinite back order. I can’t get an engine because it’s on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477103August 2, 2022
UNKNOWN OR OTHER
i have not been able to have the recall component replaced because the parts have not been available. I have tried 2 different land rover dealerships since Oct 2021 and the part has yet to be available due to low supply. the engine light is now on on my dashboard as part of this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475416July 23, 2022
FUEL/PROPULSION SYSTEM
There is a active recall for the fuel leak. However, the dealer cannot accommodate a repair for two months. I’m not sure what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474965July 20, 2022
UNKNOWN OR OTHER
I am not sure what component malfunctioned, but it is available for inspection. I was driving on the highway going around 73-75 mph (no more than 76) in a 70 mph zone. I had just come off of a slight turn on the highway that ends with a small bump on the highway and once I was past the curve then going straight, the body of the car started to wobble back and forth. My safety was put at risk because this car is a high risk already for rolling over and it felt like the whole car was going to tip over wobbling back and forth. Others safety was at risk because I had to decelerate on the highway to stop the wobbling and continue until the nearest exit at an unsafe speed on the highway at about 50 mph. After further research I believe it was a "death wobble" which can be extremely dangerous for the people occupied in the vehicle and vehicles behind because of the need to slow down. The problem has not been reproduced as of now because of fear of safety. The vehicle has been inspected by a personal car mechanic. The day prior I had just received the car back from personal mechanic to put new tires on, new brake pads, and a new air bag sensor put in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470898June 24, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468686June 10, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Land Rover LR4. The contact stated while driving at an unknown speed, he started to smell fuel fumes inside the cabin of the vehicle. The contact stated the service engine soon warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the fuel tank, cover, and seal needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact took the vehicle to the local dealer and made them aware of the issue. The manufacturer had been informed of the failure. The failure mileage was approximately 154,062. Consumer received a recall letter from the manufacturer after the vehicle has been repaired and is offering a refund. To quality for a refund, consumer needed to provide authorized Land Rover retailer with the original paid receipt. However, manufacturer and dealer would not refund the consumer. The consumer has stated that Land Rover has agreed to reimburse them and that they declare the issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467929June 7, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467939June 7, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Land Rover LR4. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was notified about the issue and stated that parts would not be available until December 2022. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465742May 23, 2022
SERVICE BRAKES
Complete failure of the electronic parking braking system which locked the wheels and could not be unlocked. Diagnosed by repair shop as requiring a replacement of the electronic parking brake module. Vehicle mileage is about 50,000. Part is about $1,000. I have a 2011 Land Rover LR4 which suffered from the same issue. VIN for that one is SALAG2D49BA569119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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