Kia Sorento Complaints

10,397 consumer complaints on file.

#10227675May 13, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN
I HAVE BEEN THE OWNER OF 2 BRAND NEW KIA SORRENTOS, A 2004 AND A 2006. WITH BOTH VEHICLES I HAVE HAD THE SAME PROBLEM WITH THE BRAKES SHAKING (SOMETIMES VIOLENTLY) AFTER ONLY 6,000 TO 8,000 MILES. WHEN TAKEN TO BE LOOKED AT I WAS TOLD THE ROTORS WERE WARPED AND NEEDED TO BE REPLACED, AT MY OWN COST BECAUSE "BRAKES ARE A WEAR ITEM". I HAVE A FRIEND WITH A 2005 SORRENTO THAT HAS DEALT WITH THE SAME PROBLEM. THIS IS OBVIOUSLY A HUGE PROBLEM WITH THE SORRENTO LINE AND YOU WOULD THINK THEY WOULD TRY TO MAKE CUSTOMERS HAPPIER AND MAKE STRONG PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227114May 8, 2008
ENGINE AND ENGINE COOLING
2004 KIA SORENTO LEAK IN A/C COOLANT BOTTLE. MY CAR WAS IN FOR A PRESSURE TEST THREE WEEKS BEFORE THIS AND IT PAST JUST FINE WITHOUT ANY LEAKS OR CRACKS. ON THE FREEWAY, OVER HEATS, PULL OVER, ALL THE FLUID LEAKS OUT, ENGINE IS DEAD AND MUST BE REPLACED. JUST HIT 61,000 MILES. KIA DOES NOT OFFER 100,000 MILE COVERAGE UNLESS YOU ARE THE ORIGINAL OWNER. I AM THE SECOND OWNER AND HAVE HAD THE CAR THREE MONTHS. $5000. LATER I HAVE MY CAR BACK. KIA WILL NOT HONOR TO DO THE WORK BECAUSE THEY SAY IT WAS A LONG TERM LEAK. WELL, BEFORE I PURCHASED THE CAR, KIA DID ALL THE MAINTENANCE ON THIS CAR FOR FOUR YEARS..... IF IT WAS A LONG TERM LEAK, SHOULDN'T THEY HAVE CAUGHT IT? THEY SAY NO. I ALSO PURCHASED AN EXTENDED 80,000/3 YEAR WARRANTY WHEN I PURCHASED THE CAR, THEY ALSO DECLINED MY CAR COVERAGE BECAUSE THEY COVER NOTHING DUE TO ANY OVERHEATING. THIS IS REALLY JUST A COMPLETE JOKE. I DID NOTHING WRONG. KIA SERVICED THE CAR FOR FOUR YEARS. I HAD THE CAR IN THREE WEEKS BEFORE IT BLEW UP AND IT WAS TESTED AND FILLED WITH FLUIDS. WHY DOES THIS NOT MAKE ANY SENSE??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225550April 23, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2003 KIA SORENTO. GAS TANK WILL NOT FILL AND WHEN ATTEMPTING TO FILL THE CAR WILL SPEW GAS ONTO THE CONSUMER AND ALL OVER THE CAR AND SURROUNDING AREA CREATING A POTENTIAL FIRE HAZARD. ACCORDING TO KIA I HAVE TO REPLACE THE ENTIRE GAS TANK ASSEMBLY BECAUSE IT'S DEFECTIVE. FOR NOW I HAVE TO PUMP THE GAS IN EXTREMELY SLOWLY AND IT TAKES APPROXIMATELY 12 TIMES LONGER THAN NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226190April 23, 2008
TIRES
2006 KIA SORENTO WITH UNEVEN AND ODD WEAR MARKS ON TIRES. CONSUMER STATES THAT DUE TO THE BAD WEAR OF THE MICHELIN TIRES, THE VEHICLE RIDES VERY ROUGH AND BADLY AFFECTS THE STEERING. *KB MICHELIN CROSS TERRAIN TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225345April 22, 2008
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG SENSOR LIGHT ON PASSENGER SIDE OF 07 KIA RIO WAS ON AFTER REPAIRS FROM AN ACCIDENT. TOOK TO KIA OF CONYERS FOR DIAGNOSIS. ALMOST A MONTH LATER, MY CAR IS STILL AT THE DEALERSHIP. IT WAS DETERMINED THAT IT WAS A WARRANTY ISSUE WHICH I AM REPORTING IN CASE MORE PEOPLE HAVE THIS SAME PROBLEM. SAFETY IS MY MAIN CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224893April 18, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE ORIGINAL BATTERY FAILED AT 2 1/2 YEARS AND THE REPLACEMENT BATTERY (KIA BATTERY) FAILED AFTER ONLY 1 1/2 YEARS. I HAVE REPLACED THE HEADLIGHTS (4 TIMES), FOG LIGHTS (2 TIMES), TAIL LIGHTS (2 TIMES), AND LICENSE PLATE LIGHT. ELECTRICAL SYSTEM CHECK SHOWED NO PROBLEMS THAT COULD BE CAUSING ALL OF THESE FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224637April 15, 2008
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 KIA SORRENTO. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT INSPECTED THE VEHICLE AND NOTICE THE COOLANT WAS LOW. APPROXIMATELY A WEEK LATER HE INSPECTED THE VEHICLE AGAIN NOTICED THAT THERE WAS A CRACK IN THE RESERVOIR TANK. HE REPLACED THE RESERVOIR TANK. AS OF APRIL 15, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. IN ADDITION, THE DRIVER SIDE HEADLIGHTS, TAIL LIGHTS AND BRAKE LIGHTS FAILED INTERMITTENTLY. AS OF APRIL 15, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE FOR THIS FAILURE. THE CONTACT FELT THAT THE ELECTRICAL SYSTEM CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 72,000 AND CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224358April 13, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
SAME THING ENGINE LIGHT COMES ON I PULL OVER TANK CRACKED , ENGINE RUINED, KIA TOLD ME THEY DON'T CARE AND WON'T HELP. ENGINE FAILURE DUE TO MANUFACTURER DEFECT CAR HAD 110 K ON IT, BUT THEY KNEW ABOUT THE TANK AND THE ENGINE CONCERNS, KIA SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS, $4,000 LATER I HAVE A CAR THAT SHOULD NEVER HAD BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223670April 8, 2008
EQUIPMENT
CLOCK KEEPS RESETTING ITSELF AND I HAVE GONE THROUGH 8 HEADLIGHTS IN LESS THAN 6 MONTHS. KIA SAYS USE THEIR $50 HEADLIGHTS. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223606April 7, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THEY WOULD HAVE TO DISASSEMBLE THE ENGINE AT THE COST OF $861. THE DEALER REPLACED THE HEAD GASKETS, WATER PUMP ASSEMBLY, AND THE COOLANT TANK RESERVOIR. THE TOTAL REPAIR COST WAS $1,691. AFTER RETURNING HOME, THE CONTACT HAD TO TAKE THE VEHICLE TO HIS LOCAL DEALER TWO WEEKS LATER AND THEY STATED THAT THEY WOULD HAVE TO DISASSEMBLE THE ENGINE IN ORDER TO LOCATE THE FAILURE. THE DEALER IDENTIFIED WARPED CYLINDERS AS BEING THE FAILURE COMPONENT, AND THE HEAD GASKETS, PUMP ASSEMBLY, AND THE COOLANT TANK RESERVOIR WERE REPLACED AGAIN. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 66,400 AND CURRENT MILEAGE IS 66,800. THE COOLANT RESERVOIR LEAKED WHICH CAUSED THE VEHICLE TO OVERHEAT. UPDATED 05/13/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223642April 7, 2008
AIR BAGS:FRONTAL
WHILE TRAVELING ABOUT 35 MPH, HIT BRAKES BUT WAS UNABLE TO AVOID FRONTAL COLLISION IN KIA SPECTRA RENTED FROM ALAMO. THE CRASH WAS HEAD ON. THE KIA'S AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. ALAMO HAS BEEN COMPLETELY UNRESPONSIVE, SO NOTHING FURTHER CAN BE LEARNED ABOUT THE CAR. I HAVE PICTURES TAKEN AT THE SCENE WITH A CELL PHONE CAMERA CLEARLY DEPICTING THE FAILURE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10223359April 4, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO HYDROPLANE. THE VEHICLE TURNED AND CRASHED HEAD ON WITH ANOTHER VEHICLE TRAVELING 45 MPH AS WELL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SENT PICTURES OF THE CRASH AND CALLED THE MANUFACTURER, BUT WAS INFORMED THAT THE IMPACT WAS NOT POWERFUL ENOUGH TO DEPLOY THE AIR BAGS. THE VEHICLE WAS DESTROYED. THE CONTACT'S WIFE AND TWO OTHERS WERE INJURED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 57,000. UPDATED 04/23/08 *BF
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10223067April 1, 2008
ELECTRICAL SYSTEM:WIRING
OUR 2005 KIA SORENTO HAS BEEN IN THE SHOP FOR OVER 185 DAYS DUE TO FRONT,REAR,BRAKE AND RUNNING LIGHT ISSUE. THE BRAKE LIGHTS GO OUT EVERY TWO OR THREE WEEKS AND THE OTHER ON A MONTHLY BASIS. THE THROTTLE CONTROL ALONG WITH THE TRANSMISSION AND RADIO HAVE BEEN REPAIRED AT LEAST FIVE TIMES EACH AND GOOD MOTOR COMPANY OF ROCKHILL SOUTH CAROLINA CANT SEEM TO FIND ANYTHING THAT WOULD CAUSE THE PROBLEM. KIA MOTORS IS NO HELP AND CANT SEEM TO PUT TWO AND TWO TOGETHER TO SEE THE OTHER 20 COMPLAINTS WITH THE SAME PROBLEMS. I'M STUCK WITH A 10 YEAR WARRANTY ON A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222596March 28, 2008
POWER TRAIN:MANUAL TRANSMISSION
2004 KIA SORENTO MANUAL TRANSMISSION TRANSMISSION LOCKS UP RANDOMLY. I AM UNABLE TO CHANGE GEARS. THE SHIFT STICK MOVES TO THE VARIOUS POSITIONS BUT THE CAR REMAINS IN GEAR. THIS OCCURS WHILE DRIVING OR STOPPED AND TRYING TO UPSHIFT OR DOWNSHIFT . I HAVE HAD THE VEHICLE TO THE KIA DEALER ON THREE OCCASIONS, BUT THEY ARE NOT ABLE TO DUPLICATE THE PROBLEM AND HENCE, CAN DO NOTHING ABOUT IT. LAST OCCURRENCE, ON 3/27/2008, HAD VEHICLE TOWED TO THE DEALER, HOWEVER THEY SAID THAT IT WAS NOT LOCKED UP WHEN THEY DROVE IT. NO HELP FROM KIA CUSTOMER SERVICE EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222227March 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASE A 2007 KIA SORENTO AT VANDEVERE KIA. IT CAME WITH THE 5-SPEED AUTO-MATIC SPORTMATIC SHIFTING. IT BANGS INTO GEAR, SLIPS INTO GEAR AND SLIDES INTO GEAR. IT HARDLY EVER SHIFTS 100%. PLUS IT PULSATES BETWEEN 40 & 50 MILES AN HOURS. NOT ALL THE TIME & NOT THE SAME WAY ALL THE TIME. ALSO WHEN IT'S IN 5TH GEAR AND I MOVE IT TO THE RIGHT IN THE SPORTAMATIC POSITION, IT DROPS TO 4TH GEAR. I'VE DROVE 2 OTHER KIA'S WITH THAT TYPE OF SHIFTER AND IF YOUR IN 5TH & MOVE IT TO THE RIGHT, YOUR IN 5TH GEAR. ALSO THERE IS PLAY EITHER IN THE TRANSMISSION OR THE DRIVE SHAFTS. YOU CAN FEEL IT WHEN YOU GO FROM FORWARD TO REVERSE. COMES INTO PLAY AS A DETRIMENT WHEN ON ICY ROADS. I TRADED MY BEAUTIFUL 2004 KIA SORENTO IN FOR THIS PIECE OF JUNK. I'VE PURCHASED 3 KIA'S NOW & FOUND OUT THAT CUSTOMER LOYALTY DOESN'T MATTER TO KIA. I'VE BEEN TRYING TO GET MY CAR FIXED FOR 6 MONTHS NOW. THEY KNOW THERE'S A PROBLEM & CAN'T FIGURE OUT HOW TO FIX IT. I DROVE ANOTHER 2007 SORENTO IN THERE LOT AND IT DOES THE SAME THING MINE DOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222109March 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER READ SLOWER THEN THE CAR IS MOVING. I HAVE BROUGHT THIS TO THE DEALERS ATTENTION, AND GOT NO GOOD RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222051March 23, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SECOND OCCURRENCE IN LESS THAN 900 MILES, THIRD OCCURRENCE OVERALL, OF THE CRANKSHAFT PULLEY BOLT COMING LOOSE. LOSE OF POWER STEERING OCCURS WHEN BELTS COME LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221364March 16, 2008
SEATS
MY FAMILY WAS INVOLVED IN A VEHICLE ACCIDENT IN WHICH WE WERE REAR ENDED. BOTH THE DRIVER AND PASSENGER SEAT BACKS FELL BACKWARD AND THE SEAT BOTTOMS PUSHED BACK, THEREFORE RESULTING IN THE SEAT BACKS BEING PUSHED INTO MY SONS WHO WERE IN CAR SEATS BEHIND US. I DO NOT KNOW WHY THIS WOULD HAPPEN BUT NOT ONLY WAS ME AND MY HUSBANDS INJURED BECAUSE OF THE SEATS, BOTH MY SONS WERE INJURED WHEN THE SEATS FELL BACK AND PUSHED IN ON THEM. I WANT SOMETHING DONE SO THIS DOES NOT HAPPEN TO ANOTHER FAMILY. THIS IS A SEVERE DEFECT. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10220653March 10, 2008
VISIBILITY, STEERING
TL*THE CONTACT OWNS A 2006 KIA SORENTO. THE FRONT WINDOW CONTINUED TO DEVELOP FROST IN THE PASSENGER COMPARTMENT. THE CONTACT NOTICED STRESS FRACTURES ON THE WINDSHIELD FROM WITHIN THE VEHICLE. WHILE MAKING A RIGHT TURN AT 5 MPH, THE CONTACT NOTICED ADDITIONAL CRACKS IN THE WINDOW. THE CONTACT IS UNABLE TO SEE OUT OF THE FRONT WINDOW DUE TO THE DAMAGE. THE INSURANCE COMPANY WILL AUTHORIZE THAT THE WINDOW BE REPLACED. THE DEALER DIAGNOSED THE FAILURE TWICE AND CHARGED THE CONTACT $50 PER VISIT. THEY ALSO STATED THAT THE WINDSHIELD WAS NOT COVERED BY THE WARRANTY AND SHE SHOULD HAVE DONE HER RESEARCH PRIOR TO PURCHASING THE VEHICLE. THE CONTACT LIVES IN A STATE WHERE IT SNOWS FREQUENTLY. SHE IS CURRENTLY UNABLE TO DRIVE THE VEHICLE WHEN IT SNOWS DUE TO THE LINKAGE BETWEEN THE STEERING AND REAR END OF THE VEHICLE, WHICH PREVENTS PROPER TRACTION. THE FAILURE MILEAGE WAS 18,800 AND CURRENT MILEAGE WAS 18,893. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220294March 6, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING 30 MPH, THE AIR BAG LIGHT WOULD NOT DIM. THE CONTACT SWITCHED PLACES WITH THE PERSON IN THE PASSENGER SEAT, BUT THE LIGHT STILL WOULD NOT DIM. THE DEALER STATED THAT HE HAD TO WAIT FOR A TECHNICIAN WHO SPECIALIZED IN AIR BAGS. THE CONTACT WENT BACK TO THE DEALER AND WAS INFORMED THAT THE REPAIR WAS STILL NOT COMPLETED. WHEN THE REPAIR WAS FINISHED, THE CONTACT TEST DROVE THE VEHICLE AND THE FAILURE STILL CONTINUED. THE TECHNICIAN THEN STATED THAT IT COULD NOT BE REPAIRED AND THE CONTACT WAS PROVIDED A RENTAL VEHICLE. THE SALES DEALER INFORMED THE CONTACT TO RETURN THE RENTAL BECAUSE THEY COULD NOT REPAIR HIS VEHICLE, AND WOULD NO LONGER PAY FOR THE RENTAL. HE CALLED KIA AND THEY ISSUED CASE NUMBER 1421419. THE REPRESENTATIVE STATED THAT HE WOULD INVESTIGATE THE SITUATION AND THEN NOTIFY THE CONTACT. THE KIA REPRESENTATIVE CALLED BACK AND STATED THAT THEY COULD NOT REPAIR THE VEHICLE BECAUSE THEY DID NOT HAVE THE PROPER TOOLS. THE CASE WAS ESCALATED TO THE SUPERVISOR. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 7,500 AND FAILURE MILEAGE WAS APPROXIMATELY 7,400. UPDATED 03-19-08 *BF UPDATED 03/19/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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