Kia Sorento Complaints

10,397 consumer complaints on file.

#11461008April 16, 2022
ENGINE
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461015April 16, 2022
ENGINE
While driving the vehicle there came a knocking noise from the engine. We had driven down to the beach for a work event. We decided to turn the car around and to retrieve our other vehicle from home. As we were driving back the engine was still making the knocking noise. We went over a bridge and the engine started seizing. The engine light then came on. We were able to get it to a pepboys by home lucky but barely made it. They looked over the car and determined a whole engine repair was needed. We took it to Kia dealership and they determine the same and that the bearings had failed. Our car was under warranty but do to failure of proper oil changes our warranty was voided. I understand the need for proper maintenance of the vehicle but our car had only 24000+ miles on it. When I looked up issues regarding the specific engine our car has there were many complaints of engine failure for the theta 2.4 gdi engine. This is very underwhelming and I am grateful my children were not in the car at the time of this failure and we did not get hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460920April 15, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2011 Kia Sorento. The contact stated while attempting to open the passenger’s side door from the outside, the door handle was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460933April 15, 2022
STRUCTURE:BODY
I have the white paint and abt 2 months ago it started chopping off in large chunks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460946April 15, 2022
SEATS:FRONT ASSEMBLY:POWER ADJUST
driver's electric seat moves on its own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460959April 15, 2022
ENGINE
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn’t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460732April 14, 2022
POWER TRAIN
Purchased the car new in early February 2022. Within about six weeks, heard a loud bump from under the car as I was pulling away from the driveway, this happened 2-3 times. After these incidents the car felt like it was stuck in first gear, with whining upon acceleration and deceleration. I use the car locally and the speed limit is 25mph, so luckily I didn't have to drive it on the highway. The service center asked me to wait a month for an appointment but allowed me to bring it in when I stated I believed there was a safety issue. The car at this point had just over 700 miles on it after 9+ weeks of driving. The diagnostic performed that day showed the transfer case fluid was black, had a burnt smell, and pieces of metal in the fluid, and the service center informed me this was covered by warranty and they would be holding onto the car for safety reasons. I am now in the 3-5 business day period where the service center is waiting for Kia to approve the repair and hopefully provide a new transfer case within that timeframe. The service center confirmed to me they would be testing the new part before they install it. I am concerned about it breaking again if it is coming from the same place as the faulty part, and endangering my family's safety on a long road trip. This major failure in the transfer case, occurring within months of new purchase, is a major concern for the quality and safety of Kia's 2022 Sorento Hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460788April 14, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Compotent : Throttle position Sensor Risk\ High level to vehicle occupants Highest to pedestrians Unfortunately, after inspection was TOTALED inforrned us of an investigation currently ,by NHTSA regarding throttle components. The insurance adjuster was a forrner mechanic. there wear warning lights on to indicate a problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460654April 13, 2022
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while his wife was driving and had come to a complete stop, the vehicle stalled upon depression of the accelerator pedal. There was no warning light illuminated. His wife was able to restart the vehicle and pull off to the side of the roadway. The contact was called to the scene, where he was unable to restart the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and a claim was filed; the claim was later denied. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460601April 12, 2022
ENGINE
Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460604April 12, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the road , sliding sunroof glass just cracked and shattered with loud sound. There was no prior damage to the sunroof nor any debris from the road that hit the car or the sunroof at the time of incident. My daughter was driving the car and was lucky that no she did not get any injuries as the sunroof shade was closed and all the shattered glass fall on the shade and not inside the car and on her face and the body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460412April 11, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR BAGS
I received notice mid August 2021 about recall and warranty repairs that needed to be made to my car. Brought it to the dealer on 8/30/21. On 8/31/21 I was given the car back and told, yes, it needed the repairs but I needed to wait for parts and they'd be in touch. I have heard nothing from KIA, despite complaining to them several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460306April 10, 2022
ENGINE
I purchased a 2014 Kia Sorento on March 15, 2022. On April 1, 2022, after 2 weeks of normal driving, I was driving the car to the Kia dealership for them to inspect the smell of gasoline fumes, and suddenly, the oil light and engine light turned on, so I pulled over. I saw smoke coming out of the engine so I ran out. Then flames appeared and engulfed the vehicle while I waited for firefighters to arrive. Luckily, no one was hurt. Insurance is currently investigating the cause.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11460317April 10, 2022
UNKNOWN OR OTHER
Problems with parking lock, no release. Possible body control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460243April 9, 2022
STEERING
While driving the steering wheel gets stuck in the direction you turned it. This is especially true when steering in a curve. I have to constantly make minor adjustments while negotiating a curve. I have to constantly pull cw and ccw because it sticks after each adjustment. I ask the dealer to look at it during an oil change and the attendant told me they didn't have enough service people because of COVID. I called several months later and the service person said it has motorized steering assist and that is the way it is. If you are going around a curve close to the center line it would be very easy for the power assist steering to make you cross into oncoming traffic I noticed it after buying the car and kept putting off having it looked at. I've had heart surgery and covid came along with lock-downs and I've just neglected to have the problem resolved. I've searched for similar reports and problems and there are many more owners with the exact same problem. KIA should have a recall to remedy the situation before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460246April 9, 2022
VISIBILITY/WIPER
During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460247April 9, 2022
ENGINE, UNKNOWN OR OTHER
104K miles and motor seized up. Engine oil is fine, all fluids and proper maintenance done. Motor begins ticking as soon as the car is put in drive. Per mechanic the motor is getting ready to blow. I expected more from this vehicle as it has been very properly maintained. No fluids leaked, just lost power and started the moaning and clicking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460151April 8, 2022
FUEL/PROPULSION SYSTEM
uncontrolled acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460177April 8, 2022
STRUCTURE:BODY
Pearl white paint is peeling bad especially above windshield. Now it’s starting to rust. Several other spots on car body. Started out small now it has gotten worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460184April 8, 2022
SUSPENSION
Vehicle front k frame is severly rusted causing concerns with front suspension stablilty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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