Kia Sorento Complaints

10,397 consumer complaints on file.

#11461982April 24, 2022
ENGINE
I was driving down the highway going about 75-80 MPH, and my car started acting funny. No lights came on or smoking or anything to indicate something was wrong other then it acting funny. Pulled off the highway and my car died, had it towed (after waiting for awhile) got it towed to a AAA service center where they told me my engine was blown. Towed it back to Kansas (I was traveling on vacation when this happened and was 2.5 hours from home) to a kia dealership where now my car will not "throw the code" for the engine to be covered by warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461855April 23, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
Paint is delaminating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461867April 23, 2022
STEERING
The steering wheel sticks, which causes over correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461899April 23, 2022
STRUCTURE:BODY
The paint on my pearl white Sorento began delaminating or peeling off in sheets on the A bars on both sides of my windshield October 2020. Lots of rust beginning as a result. Auto body shop had never seen anything like it. I did not attempt repair bc of expense and uncertainty that a spot repair would be insufficient if it were to continue in other areas. Out of warranty due to age of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461638April 21, 2022
ELECTRICAL SYSTEM
A couple of months ago, we parked the Kia in the garage and the next morning, went to start the vehicle and attempted to put it in gear and the shifter button would move depress. We ended up replacing the brake switch but the problem remained. We took the vehicle to our local mechanic who ran a number of tests and determined the fault to be within the BCM module. Tests performed. They measured the voltage from the brake switch and validated the proper voltage was there. They went to the interlock solenoid at the shifter and verified the solenoid is functioning properly when provided ground. They went to the BCM (Body Control Module) connector and provided ground from the connector to the solenoid to validate there's no problems with the connectors or wire and this worked. Based on these tests, they have determined the BCM module to be at fault, either not detecting the brake is depressed or the BCM is detecting it, but it's not providing the ground needed to the solenoid. At the moment, we have resorted to pressing the shift lock release to operate the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461424April 20, 2022
UNKNOWN OR OTHER
During a mpi, valve cover gasket was brought to my attention as needed. I was told that I had a very small leak. During scheduled service maintenance, service advisor requested spark plugs and fuel assembly part to be done to since getting gasket cover replaced. I was told that I could wait due to it being a minor leak and it wouldn't cause any problems yet after discussing concern of oil leak and an upcoming road trip that I'd rather be safe than sorry. Previously had knock sensor replaced(recall item). Since having the gasket cover, plugs, fuel assembly, and topping off oil, I have noticed a white smoke today( near oil dip stick and oil cap), oil consuption still burning fast (very light travel since repair) and louder idling noise. There has never been a low oil light coming on or any other lights since I've had the knock sensor(check engine light near the end of last year) recall part fixed. I don't want to be stranded nor lose an engine with only 123k plus miles. I'm afraid that this issue may be related to all the other kia engine complaints and cause more unseen damage. I do have pics on my phone and videos. My vehicle is still being paid on via a very high interest rate and is my only source of transportation. I also have my receipts for oil changes not documented under carfax....car fax is not correct with the vehicle maintenance information. The shop that did the repairs isn't the same shop that pointed out the valve gasket cover but the are part of the same car shop..different locations
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461475April 20, 2022
ENGINE
Engine making a knocking sound. Had to have my car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461479April 20, 2022
SUSPENSION
The rear suspension cross member on my Kia has cracked in two places. This item has been recalled on other Kia Sorento's. The NHTSA campaign ID is 16V480000. This is a factory defect but Kia says it only applies to a cetain number of VIN numbers. Kia needs to apply this recall to more VIN numbers, especially the parts that have cracked. As Kia says in its recall, this could cause a serious accident if the suspension gives out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461504April 20, 2022
ENGINE
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461506April 20, 2022
ENGINE
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461528April 20, 2022
ENGINE
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn’t the oil light coming on to indicate low or no oil in the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461546April 20, 2022
ELECTRICAL SYSTEM
Intake manifold runner control actuator on 2.4L engine has an inherent defect. The plastic coupling that connects the runner male connection on the side of the intake manifold to the runner control actuator has cracked twice, requiring several replacements of the runner control actuator at a cost of approximately $300 (part and labor) each repair. The coupling can't cost more than 25 cents to manufacture but once it cracks, you can't just buy the plastic coupling; you have to replace the entire runner control actuator. Suggest Hyundai/Kia manufacture the coupling from a metal capable of high temperature application and make just the coupling available for purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461561April 20, 2022
FUEL/PROPULSION SYSTEM
What component failed-High pressure fuel pump. It would have to be towed from place of inspected. They cannot put the part back inside the car; the part went "poof" into big chunks after it was taken apart. Mine and my children's saftey; our lives were put at risk on April 5th, 2022. We were driving home from school in a 40 mph zone. At the stop light when the light had turned green when the gas pedal was pressed down the car drove at less then 5mph and then stalled out. There was zero power to the gas pedal. We had to pull over and restart car and hope there was power. We were only down the street from our home. I had to baby the gas pedal and could not get to pass 10 mph in a 40mph zone and then a 25mph zone. The car then sat on our driveway until we could take it to our auto shop on April 19th, 2022. The KIA then turned on and had the check engine light on now. The car would drive up to 38mph in Eco mode only before it would start to spurter and slow down itself on its own. There was hardly any power to the gas pump again. When I entered the auto parking lot there was a very faint squeal sound coming from the engine area. When the auto place called they told us when the part was taken out "the internal parts disintegratend" and the part cannot be placed back in the KIA. The high pressure fuel pump did not handle the "fuel pressure". This has been a concern for many KIA's that have come through the auto place. They had said they have seen KIA's of all styles as far back to 2017 having this issue and that the part is on a national back order with zero ETA of being back in stock. How can a car part not be on a recall and be on a national back order. I had called PEAK KIA in Littleton, CO. I was told that the high pressure fuel pump went bad on my account.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461289April 19, 2022
UNKNOWN OR OTHER
After 30 minutes parking in driveway rear underneath rear hatch erupted in flames. Flames engulfed entire rear of vehicle. Only outside no damage from fire inside vehicle. Started in trailer hitch rear area. Hitch was installed by Kia dealership when we purchased vehicle. Hitch was never used.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461401April 19, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 20-25 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that the engine had seized and needed to be replaced. The manufacturer sent a diagnostic report to the manufacturer. The manufacturer declined to cover the repair of the vehicle as the contact had failed to complete a knock sensor software update under a product improvement campaign; however, the contact stated that she had not received a notification regarding the product improvement. The vehicle was not repaired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461211April 18, 2022
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
4/18/22 While making a right turn in a residential neighborhood, the car abruptly stopped and engine shut down. The stop was so abrupt that it threw my body forward and now have shoulder and neck pains. No warning lights were illuminated prior to this incident, however, after the engine shut down, the airbag light was lit. I drove it home slowly, called the Kia dealership in Manteca, CA. Making arrangements to have the vehicle towed and have it examined. Two days prior, the ! light came on. I noticed that the passenger side headlight was out. That same evening when I started the vehicle up, the ! light was gone and the headlight worked. I addition, when having the light control kept on Auto, the headlights remain on all the time. If this had happened in traffic or on the freeway, it may have had a different outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461220April 18, 2022
STEERING
The Motor Driven Power Steering (MDPS) has failed on our 2016 KIA Sorento on three separate occasions, with the most recent on March 25th, 2022. Each time we have taken the vehicle to our local Kia Dealership, the 1st time they confirmed the issue and provided us an estimate of near $5,000.00. We differed the repair, which appeared to be wise as we received a letter from Kia extending the Vehicle Warranty for this exact issue to 5 yrs/150,000 miles. HOWEVER after a 2nd incident of steering failure the dealer said "could not validate the issue" and to "bring it back if it happens again. Well it happened again, This time we recorded a video which we will retain if there is another denial of service from our local Kia Dealer. However they denied the repair again. At this point we are extremely frustrated and do not feel confident to return to the local Kia dealer we have contacted KIA America, Inc. although they are not standing behind their product. It is our desire and expectation that we can obtain remedy of this documented and dangerous warranty failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461244April 18, 2022
ENGINE
Kia dealer confirmed that the engine is seized, like a bearing. Has been approved for engine replacement under warranty and previous class action settlements through Kia. We were traveling down the highway at 80MPH in the process of passing another vehicle when the engine suddenly seized. No warning before hand; no noise, no overheating, nothing. Car was running normally. No warning lights came on. We lost all acceleration power. We were able to navigate traffic to the side of the highway where the cars engine quit and would no longer start. 2 hours stuck on the highway with traffic zipping by at 80 MPH, $300 tow bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461114April 18, 2022
ENGINE
Engine failure with no warning at 162,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461174April 18, 2022
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the vehicle decelerated. During the failure, the check engine warning light was flashing continuously. The vehicle was driven to the local dealer who diagnosed the drive belt was faulty and a tune-up was needed. The drive belt was replaced and a tune-up was performed however, the failure persisted. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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