Kia Sorento Complaints

10,397 consumer complaints on file.

#11478279August 8, 2022
POWER TRAIN
CODE P1C2D03 POSSIBLE CONDITION WITH TRANSMISSION CONTROL SYSTEM. Kia Red Engine displays on dashboard,as the transmission disengages and will not engage in Drive or Reverse.Transmision locked up on highway and engine revved up to 5800 rpm's.Kia started to smoke and AAA towing needed to be called.The Kia sits at Dealership with another Kia Sorento brought in a week earlier with same problem.Kia Engineers are evaluating the problem since it's 2022 with 2017 miles and this is the first year with a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478217August 8, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I have owned this vehicle for about 1 yr & 7 months now. it's been great but all of a sudden last Friday, the dashboard started producing an engine overheat warning with an alarm sound when I was driving under normal conditions. So then I pulled out of the highway and went to the nearest parking lot, and checked the engine. The coolant color was normal & max level. no sign of leaking. Then we resumed driving and nothing happened. later on the way back home... the same thing happened. The alarm sounded for a while and the temperature indicator reached red at the max level then it went away. it was already too late for us to reach out to either dealership or KIA, so I was going to get in touch later. The next day afternoon, I got a diagnostic appointment for the coming Wednesday with the nearest KIA dealership and went out to take care of a few other stuff. The alarm sound with the temperature gauge reaching the red max level happened again after merging into the highway, and it went off after a while. This occurrence has happened 3 times already and I'm a bit worried that it may happen again and something else may happen even though the engine and other fluid levels were fine based on the visual inspection. Not sure if this is fixable...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478031August 7, 2022
ENGINE
On June 15th, before our 2017 Sorento was due for an oil change, it completely ran out of oil and we were stranded on the side of the road. Our mechanic completely changed and filled the oil. I reached out to Kia Corporate twice, but they were of no assistance. Yesterday, on August 6th, the car was again low on oil. We have an appointment with Kia on Wednesday, August 10th to attempt to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478043August 7, 2022
SUSPENSION
For awhile now the suspension seems to be worse. Almost every time I go around a corner either to the left or to the right there is a clanging clanging noise. It seems as thought the car is falling apart coming from the back of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477945August 6, 2022
AIR BAGS
Air bag light stays on now…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477731August 5, 2022
ENGINE
This engine in the vehicle has had excessive oil consumption between oil changes. It uses 3 quarts of oil between oil changes at every 3000 miles. Why even do an oil change if I’m putting 3 quarts in it every 3000 miles I could just swap filters and be done with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477750August 5, 2022
ENGINE
The engine consumed the oil prior to the recommended regular oil change without any warning or indication. This has resulted in the need for a total engine replacement uncovered by Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477856August 5, 2022
STEERING, UNKNOWN OR OTHER
I have taken my truck for repair for shacking/rattling when put truck on drive its more louder all they say they didnt find any issue what else can i do if they don't want to fix my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477551August 4, 2022
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact's daughter owns a 2018 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal ticking noise detected. The vehicle lost motive power and stalled with the check engine warning light flashing. The vehicle was taken to an independent mechanic who informed the contact that the knock sensor needed to be replaced. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the local dealer where it was diagnosed that the transmission and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the vehicle failed to shift into park(P). The vehicle was not diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477630August 4, 2022
UNKNOWN OR OTHER
My 2021 Kia Sorento with 15,500 miles suddenly displayed a “stop safely immediately” warning with no other lights or indicators as to an issue. My husband and I were trying to find a safe place to stop when the vehicle suddenly stopped accelerating and would not shift out of first gear and the RPMs increased to over 5000. We then lost all drivability in the middle of the road and couldn’t move at all. The dealership said a sensor was dirty and “cleaned it” and sent us on our way. Less than a week later, with my four year old daughter in the car with me, the same thing happened again but the “stop safely immediately” warning displayed briefly, disappeared, and then the car again lost all drivability in the middle of a busy highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477328August 3, 2022
STRUCTURE:BODY
2014 Kia Sorento in Snow White Pearl. PAINT FAILURE The paint is rapidly delaminating from the hood and rails, as well and new areas on the back of the vehicle. The bare metal is exposed. It is beginning to rust. This began in 2019 at around 80k miles. I've reported it to 3 different dealerships and all have dismissed my complaints, citing the expired factory warranty. This is a known issue and Kia is not addressing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477401August 3, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and started to decelerate. Additionally, the vehicle was shaking abnormally. The contact was able to pull over to the side of the roadway and park the vehicle. There was no warning light illuminated. The contact restarted the vehicle after a while and drove to the nearest dealer for the vehicle to be diagnosed. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477473August 3, 2022
POWER TRAIN
Vehicle randomly losses power when trying to accelerate from a stop. This creates a risk of being rear ended or struck while attempting to merge into traffic. Power loss is 100%. May last from a couple seconds to several minutes. No warning lights come on. The vehicle is currently at the dealership awaiting diagnosis which I was told could take several weeks due to a “backlog of vehicles awaiting repair and a shortage of repair technicians”. Dealer refused to offer a loaner car and Kia will not provide a loaner or rental vehicle until the car is diagnosed by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477166August 2, 2022
ENGINE
My son was driving, heard a knocking noise. The engine ceased and he lost steering. Luckily he avoided an accident. A recall is out on 2014 Kia Sorento with 2.4L engines. My car is a 3.3L DOHC 24v. No recall but plenty of complaints. My mechanic told me I need a new engine. i left a message with Battleground Kia last week with no response. The engine and power steering lights were on after the incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477136August 2, 2022
POWER TRAIN
Vehicle randomly looses power to the wheels while driving vehicle. This has occurred while in drive and reverse. Engine check light is lit (not blinking) and message appears on instrument panel of "Stop Safely Immediately" at time of occurrence. This first started on 7/4/2022. This occurred while in heavy traffic which put myself in a dangerous position as it did for other drivers around me. Vehicle is at the dealer service department for the third time. They are having difficulty recreating the issue. On first visit technician found history code P1C2D03 described as "Incorrect Gear Ratio". Transmission software was updated, I picked up car on 7/7/2022 and did not make the 4 mile trip home before it occurred again. The last occurrence was on 7/27/2022. Problem occurred while backing out of driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476822August 1, 2022
ENGINE, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
Kia Sorento 2011 LX 2.4L Oil disappears weekly, I have to check it often and/or refill. I use the required oil it calls for on the engine oil cap. Vehicle jolts while driving. I've been parked with vehicle off, turned it on, reversed from parking spot and about an tenth of a mile vehicle stalled, put it in park, and restarted. While driving headlights flicker Tapping/knocking noise from engine area, checked oil and its full, mechanic can't seem to find issue. Some forums have suggested throttl control module?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476841August 1, 2022
ENGINE
The car has issues with accelerating, with huge hesitations that almost feel like the car is going to stop, causing a jerking feeling. This especially happens on the expressway, initially at around 20 mph and then around 50+ mph. Have taken the car to be serviced with no resolution for the issue after over two weeks and now my check engine light constantlystays on. Other Kia owners have expressed noticing similar issues with their Sorento. This is a big concern, as it has the potential to cause several accidents nationwide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476842August 1, 2022
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The vehicle has stalled 3 separate times in the rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476848August 1, 2022
FUEL/PROPULSION SYSTEM
Warning engine light keeps activating saying major fuel leak. Supposed recall sc 172 but according to kia, not associated with my vin and needed to be reported
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476750July 31, 2022
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Ignition switch/steering column lock/anti-theft device. It is widely known key start KIA-Hyundai vehicles are easy to steal due to lack of sufficient steering column/ignition switch/anti theft device which makes these high risk vehicles for theft which also puts owners and bystanders at unreasonable risk of violence. These same vehicles sold in Canada and elsewhere are equipped with different parts making them much more theft resistant. KIA-Hyundai therefore made a decision to NOT install on US market vehicles, deliberately indifferent to safety of owners, occupants, and others of violence and of increased vehicle theft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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