Kia Sorento Complaints

10,397 consumer complaints on file.

#11479164August 13, 2022
UNKNOWN OR OTHER
The white paint on my car started with a tiny chip within the last year for no reason (there wasn’t a scratch or dent) and has turned into a large area above my windshield that is rusting. Repair and repainting will require removal of the windshield and thousands of dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479032August 12, 2022
UNKNOWN OR OTHER
There is a latent defect in the paint from the manufacturer. It is available for inspection upon request. I first started noticing the paint falling off from the vehicle somewhere between 01/2019 and 04/2019. It has spread across considerable parts of the hood and is also starting to fall off in multiple other areas including the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479089August 12, 2022
STRUCTURE:BODY
Paint is peeling off the frame on passenger side and on the window frame on top
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478752August 11, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle would not immediately start after pressing the start button. After finally starting the engine and while driving 35 mph, the engine suddenly shut off and could not be immediately restarted. After restarting the vehicle, the check engine and traction control warning lights remained illuminated. The cause of the failures was not yet determined. The local dealer was notified of the failures. The manufacturer was not contacted. The failure mileage was 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478784August 11, 2022
POWER TRAIN
The transmission is not shifting from first to second or third to fourth gear. RPMs jump between 4-5 and it won't accelerate. Dealership was able to replicate issue but no codes appeared during scan. They put in a ticket. It has stopped in traffic already. I was able to shut off and restart but this is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478895August 11, 2022
ENGINE
Was driving down the road and my car started to make a weird nise then just shut off. Was ot able to get it to run after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478898August 11, 2022
UNKNOWN OR OTHER
Kia’s ignition on older models is insufficient with standards. They are refusing to do anything about the fact that there is not an immobilizer on the ignition and the vehicle can be stolen with a USB. A recall needs to be made so that they are required to install a fix for those that own Kia models affected. If there is a different agency this should be reported to please respond so I may contact them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478906August 11, 2022
ENGINE
I was driving on freeway and all of a sudden my car stopped. The engine blew, I had no oil in car; the oil light didn’t come on. I had recently changed the oil. We kept oil changes up to date every 3000 miles. Called Kia, they said they couldn’t help us. What can we do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478896August 11, 2022
POWER TRAIN
On my way to the grocery store less than a mile from my home an alarm and dash alert popped up "SAFELY STOP IMMEDIATELY." The vehicle was stuck in first gear and the rpms revved up. Almost immediately I lost power and it was stuck in neutral even though it was in drive. Then the engine shut down. When I restarted it I could not move. This is extremely dangerous and should never happen. The vehicle has 17,802 miles on it and now my wife and I are afraid to drive it. After sitting for about 20 minutes I was able to start it and return home. It has not moved since. We called the dealer and they were backed up for over a month on service. This is a new vehicle? Upon investigating this issue I found just on one website over 43 reports of the same incident. One person said that a dealership has an entire row of these vehicles with the same problem and transmissions are on backorder. It's been 3 days and still waiting for a reply from my local dealer. This is not safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478518August 10, 2022
ENGINE
My car burns oil, like at least a quart or 2 per week, so much so that I had my oil changed and the engine blew not even 2 months later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478519August 10, 2022
ENGINE
The engine is making a hammer noise when you try to get past 2000rpm. Which has to do with the piston rod system. This will be to be towed if being inspected. This is currently causing engine failure and could blow the engine if it was still on the road. It has been replicated by several people now. And there was not early symptoms just the noise out of no where.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478613August 10, 2022
ENGINE
I was driving 65 miles per hour on US 23, when my engine locked up. No warning, wasn't time for oil change, had plenty of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478309August 9, 2022
ENGINE
No warning before engine failed. 3/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478432August 9, 2022
STRUCTURE:BODY
Paint is chipping off the hood and around the windshield in larger chunks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478465August 9, 2022
STRUCTURE:BODY
Paint started peeling. I thought it might have been a rock chip but it got worse in about 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478385August 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
1) Automatic Braking: Twice, Car has auto braked in the middle of a 4-way intersection when a car was stopping at the light. Car has auto braked in the middle of the 3rd lane (fast lane) on the highway during rain. Car has auto braked multiple times when reversing out of a parking spot. In one of those incidents, I have to drive forward in order for the car to move; turning it off and on does not reset the vehicle. The auto-braking while driving especially on the highway causing rapid decceleration could result in another vehicle rear-ending me. 2) MANY transmission issues: jerky transmission, car moving backwards while in drive (usually uphill, doesn't have to be steep), car stalling in park or when going up steep hills, traction control kicking on and engine downshifting (even though the roads were dry).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478105August 8, 2022
UNKNOWN OR OTHER
Window regulator cables are failing. Talked to Auto glass repair shop he has had numerous KIA Sorento's in for failed regulator, he had one just in with only 1 window that worked. There is no stock available & as of right now they cannot even give an estimated delivery date on the ones due-in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478112August 8, 2022
AIR BAGS
The contact owns a 2006 Kia Sorento. The contact stated that he purchased the vehicle with the passenger's side air bag warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the passenger's side seat sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478115August 8, 2022
ENGINE, UNKNOWN OR OTHER
I think there is something wrong with engine I just changed oil with sythitic oil and drove it around at least 100miles and its done 3 quarts and there is no visuable leaks anywhere and also the radio does not work on any station
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478266August 8, 2022
ENGINE
There has been an ongoing issue nationwide with the Kia Sorento’s engines. I have been dealing with a burning oil issue and engine issue for months. I spent over 800.00 a few months ago on the oil issue that is still no better today. The engine, Kia is fully aware that there is an issue with the engine however will not state is is a recall as then they will be accountable to replace it. I have been told this by both my local dealership and the warranty company. Two weeks ago my Sorento broke down out of state. It had to be towed back to MA. I was told by the dealership that there are about 12 cars with the same issue in front of mine. It will be several weeks before I can expect any type of resolution. I am without a car and Kia will not pay for a rental until the adjuster comes out. This is very disheartening as I am a single mother on a very fixed income. I cannot afford to rent a car and I absolutely need transportation asap. They say it is an issue with the piston in the engine. I really need my car prioritized or need a rental paid for by KIA. I should also be reimbursed for the issue of which I was charged $800+. I was just told Saturday the 6th of August they would look at my car today the 11th, by the manager, it still has not been looked at, we were also told that if we were to pursue legal action they would not work on it at all. I even purchased the warranty and still nothing. Kia of Burlington MA Pleas help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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