Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11505014February 1, 2023
UNKNOWN OR OTHER
Manufacturer Recall Number ZB7 NHTSA Recall Number 22V-865 No JEEP dealerships around NY State (even the Oneonta NY dealership who sold me the actual vehicle) seem willing to assist and schedule a repair. How do I file a complaint?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504961February 1, 2023
SUSPENSION, STEERING
When I accelerate over 55 mph, the front end of my jeep shakes violently, so violently I can barely hold onto the steering wheel. When driving in the fast lane on the freeway, going 65-70 mph, it shakes so badly that I almost lose control of the vehicle. I am fearful that one day, I will crash and hurt (or kill) myself, my occupants, and/or other persons in surrounding vehicles. I have reached out to my dealer and they tell me that Jeep has known about this issue, they even call it the "death wobble" - yet they do not have the parts to fix it. My car is still under warranty and I am getting no help from the dealer, they tell me it will be 2-3 months before the part comes in and there are multiple people in line ahead of me so the wait to fix it could be even longer. There are no warning lamps or messages. The symptoms began approximately 6 months ago and continue every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504936February 1, 2023
STEERING, SUSPENSION
Death wobble at highway speeds in a 2022 Jeep Wrangler 4 door with full stock equipment and roughly 3,500 miles in October 2022. No previous experience or difficulties with vehicle but when temperatures lowered to freezing for the first time, the vehicle had significantly diminished performance on stability. After the initial death wobble, carefully driving the wheel continued to pulsate when hitting cracks in the pavement (wheels going into a downward bump, bumps in the up direction did not impact steering as heavily). Took more than 9 weeks to be see by the Dealerships after calling multiple dealers and working with Jeepwave- warranty. After the vehicle was confirm to have a Front Track Bar defect and Steering Dampener defect, the dealer informed me the car "was safe to drive" until parts were available with a 5-6 week window before they'd arrive - due to another defect my vehicle was in the shop for most of that. Upon return of the vehicle, immediate test drive by myself noted the steering is now improved but still inconsistently experiencing the steering wheel shaking (no vibration in the pedals but vibration is noticable for passengers sitting in the vehicle). Called the Dealership again, was told this is just the 1st fix they've been told to try and it'll be another 3 weeks prior to the dealership bringing the vehicle in for "additional diagnostics" without a clear plan for what parts they plan to replace next. Concern for me to send this note - the Vehicle at speeds as low as 62 mph starts to have a pulsating wheel that if roads are icy, an unsuspecting person were to drive my brand new vehicle with only 6,500 miles at this point, or a particular bump arises and fully loses control. Jeep knew of the issue and did not expedite my ability to get into a dealer - they played dumb on the issue until it was in the shop. There has been no urgency on my driving this vehicle as they deem it "safe to drive".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504860February 1, 2023
ENGINE
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle failed to restart. The check engine warning light and service battery warning light were illuminated. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided to a case manager, but no further assistance was provided. The failure mileage was 1,488.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504657January 31, 2023
STEERING, UNKNOWN OR OTHER
On Jan. 27, 2023, I was driving my 2021 Jeep Wrangler Unlimited (31,440 miles on the odometer) on the interstate, going about 65-70 mph in high volume traffic. Suddenly my right front tire started wobbling like it was going to fall off! I have never experienced anything like this. I was extremely frightened, fearing I might have a wreck or cause someone else to wreck if control of my Jeep were lost. My heart beat sped up, my hands clinched the steering wheel. I was able to slow down and the wobble went away but my anxiety did not go away. It happened about 4 more times that day on the interstate. I was traveling and concerned about my safety and that of others. I was also concerned about what was happening with my Jeep, how could I fix it, COULD it be fixed, and how was I going to pay for it. I thought the front end of my Jeep needed to be re-aligned so I took it to the dealership I bought it from, they inspected it and said it did not alignment. Said the Jeep had developed a "wobble." I was told that parts to fix this issue were not available in the U.S. and they had no ETA on when/if a part would be available. They took my phone number and said they would call if something changed. Now I have a Jeep that I am afraid of - actually terrified of. I only drive on the city streets and stay away from the interstate. My life has been limited in so many way because of this issue. I was not issued any paperwork on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504647January 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wrangler. The contact stated while driving 55 MPH in the middle lane of a highway, an unknown warning light was illuminated, and the vehicle lost motive power. The contact stated that the control buttons became inoperable. The contact was able to restart the vehicle after several attempts. The contact was able to veer to the side of the road with the assistance of a Police Officer and coasted to a parking lot. The vehicle was towed to the dealer, who informed the contact that parts for NHTSA Campaign Number: 22V768000 (Electrical System) were on a national back order. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised as the dealer. The failure mileage was approximately 9,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504452January 30, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact leased a 2021 Jeep Wrangler. The contact stated that while driving the engine, hot message was displayed. The contact looked underneath the hood but failed to determine the cause of the failure. The contact continued to drive but the vehicle lost power and she noticed smoke coming from the vehicle. The contact pulled over. While continuing to drive, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504403January 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
The car has been shutting down since its inception. It's gone to the dealership over 4 times. From the loss of power to the complete shutdown during the highway at 65/70 mph with my kids inside. This vehicle is not safe to drive at all. It took the fun out of moving and owning a Jeep. The 4xe is a disaster in the making. Even after the dealership looks into the car over four times, they fixed, patched, software updates, and issues keep happening, which shows that they don't have an answer to this vehicle. The car lasted the last time it went in, over a month in the dealership. If you can't go Electric, don't do it. This car is an issue for families. Highly don't recommend it. It only has 15,980 miles! Brand new car, and it's been more in the dealership than any car I've owned in my life, and I've owned plenty!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503771January 26, 2023
STEERING, SUSPENSION
I have had my 2021 Jeep Wrangler 4xe for approximately 14 months and have a little over 16,000 miles. My vehicle is now experiencing what is commonly known as the "Jeep Death Wobble". The vehicle will begin to shake violently, especially at higher speeds. It has become nearly impossible to control and is an ongoing issue. My local dealership has been unable and unwilling to fix the problem rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503602January 25, 2023
STEERING
No incident yet, but too much play in the steering. Constantly correcting from left to right to stay middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503546January 25, 2023
VEHICLE SPEED CONTROL, STEERING
While turning at low speeds (pulling into a parking spot) and the cruise control is turned on the "set cruise" button is elevated and can be accidentally hit. If the speed of the vehicle is under 20mph it will automatically set the cruise speed to 20mph causing the vehicle to accelerate. This elevated "set cruise" button actives the regular cruise and not the adaptive cruise. This has happened to me over a dozen times. I am lucky it has not caused a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503480January 24, 2023
TIRES:SIDEWALL
We purchased our Jeep brand new in January 2021. Tire Details: Bridgestone Dueler A/T, Size 255/70R18, Load Index: 133T, Speed Rating: M+S, DOT/Tire ID#: 93XJ RHF 4820. In November 2022, we experienced a catastrophic sidewall blowout of the passenger side front tire while driving 75-80 mph in the high speed lane on I-75. We were instantly warned by the dashboard automatic tire pressure monitoring system. The tire pressure dropped from normal to zero in a matter of 100 yards. This warning saved our lives. To this day, I still don’t know how we got the Jeep safely over to the emergency lane on the right side of I-75 during high traffic. Key point to note – we only had approximately 30,000 miles on our tires at the time of the incident. We called Florida’s Road Rangers who put our spare tire on the vehicle. When we got to our destination, we took it to the Okeechobee Jeep Dealer. The Service Manager and Mechanic both said they had never seen a sidewall blown out like this tire. They recommended we contact Bridgestone to notify them of a safety complaint and possible monetary credit. At their recommendation we took detailed pictures of the blown tire. The Dealer pitched the blown tire as we had a car full of luggage. We purchased a new Bridgestone tire from this Jeep Dealer at that time as we did not want to ride around with no spare. We were not sure of the integrity of the remaining 3 tires. We contacted Bridgestone, Ref # 1387342. After talking to a series of Reps, they seemed indifferent about this unsafe event and said they could do nothing on the tire warranty since we did not go to an authorized Bridgestone dealer. A Rep said if we had the original tire they would warranty it, but the pictures would not suffice! I came away with the sense that Bridgestone does not have any concern about their tire safety. They never asked for the pictures or the DOT/Tire Identification number. They did not stand behind their tires from a warranty aspect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503282January 23, 2023
UNKNOWN OR OTHER
After entering the highway and going 60MPH+ the vehicle began shaking like crazy. I thought maybe it was road construction causing the shaking. I switched lanes but the shaking continued. I slowed down and it stopped. I sped back up again over 60MPH and it continued. The seat belt locked so that I could barely move. After a search online, this is being categorized as “death wobble” and it’s stated it occurs once the car has a certain amount of miles. Despite this, I don’t see a recall for it. Since this happens only at a high rate of speed, it seems very unsafe and people should be warned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503061January 22, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Purchased the 2023 Jeep Wrangler on Jan 20th. The next day the vehicle could not start. Displaying a charging system error. Had to be towed to dealer for repairs with on 285 miles on the odometer. Upon review it appears the Jeep 4XE are die just driving down the road. Frightening dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503045January 22, 2023
STEERING
Going over 45 MPH, when hitting any type of bump or even changing lanes causes steering column to shake excessively. Have to come to a complete stop to stop shaking. Got steering stabilizer "fixed" but was told that the problem will continue to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502957January 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Took 2021 Jeep wrangler rubicon 4xe for loss of motive power to victorville jeep California, dealer performed recall when I picked the vehicle I received my vehicle with a check engine light which was bot present at moment of dealership taking vehicle in. Was told due to software update per recall instructions, caused a hybrid module to fail, I was the part was in back order with out a shipping date. Noticed the radio had reset the setting and notified dealership that the controls to adjust the bass and treble were not working properly. Now they called me stating that the radio has some type of noise coming from it and it has to do something with a software update and that they have to replace the subwoofer because it blown. Dealership has had the vehicle since Jan 06th and today is Jan 21 and the new subwoofer won't be until Jan 27th. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502882January 20, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jeep Wrangler 4xE car engine died for reason unknown while traveling at a steady speed of ~40mph. Dashboard and car lights remained powered on, but the engine suddenly became unresponsive and the car began to coast. An error message appeared on the dashboard display but disappeared before it could be written down. About 5 seconds prior to the engine dying the cruise control, which had been engaged a few minutes earlier, but which was not believed to be active at the time, was toggled. It was a very dangerous situation, but no injuries resulted from this event. Car dealer could not replicate the problem. No error messages found stored on the car computer were found by the dealer. The problem has not occurred again, but the car has not been driven much since the event. Cause of the problem remains unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502392January 18, 2023
SUSPENSION, STEERING
“death wobble” - axle begins shaking at a very fast pace, causing the car to shake in an uncontrollable manner. If you are going over 45 and hit the slightest bump It feels as if we have little to no control over the vehicle when this is happening. I have taken it in many times but the part is on back over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502064January 16, 2023
STEERING, SUSPENSION, UNKNOWN OR OTHER
Jeep has a seriously dangerous issue when you hit a bump on the highway, other online call it a “death wobble”, extremely dangerous, started happened around 21000 miles on ours. Only way to get it to stop shaken is to stop the vehicle. I have several videos of this occurring and would be happy to send them, this app won’t allow videos to be uploaded. I called the dealer to have the issue looked at, no recall has been issued yet according to our dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501930January 16, 2023
POWER TRAIN
Automatic Transmission and/or Transfer-case fluid loss and leakage from factory. Dealers unable to diagnose and fix. Can cause transmission components to be improperly lubricated, causing excessive heat, wear and in rare cases, fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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