Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11512860March 20, 2023
STEERING, SUSPENSION
Since November of 2022 the vehicle has been violently shaking in the steering wheel that occurs at speeds ranging from 50-70+ mph. It tends to happen on pavement change see such as bridges or potholes. The wheel shakes so violently that you need to slow to under 50 to get it to stop. I have brought it to multiple dealerships. The first replaced the steering damper on 2/1/23 with the newest FCA approved Damper. Within about 2 weeks the issue returned and seemed worse. I brought it to the dealership who couldn't replicate the problem because their techs could not drive 70mph. Talked with jeep wave and opened a case with them and they advised to bring to a different dealer. Brought to new dealer who drove the vehicle and experienced the violent shaking. They removed the damper and reinstalled. A week later the issue has returned and another appointment has been made. While traveling on the interstate this happened 7 times in 1 two hour trip. I had to pull over to the shoulder in traffic that many times which puts everyone in danger. Jeep keeps claiming it's the steering damper that is the issue but even after replacing with the newest version this still happens. It is very scary to have it happen randomly and puts everyone at risk at those speeds. I was able to film it happening and have that video readily available. I keep bringing the vehicle back to the dealership but there has not been a fix as of yet. Please hold FCA accountable and help resolve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512815March 20, 2023
AIR BAGS
I was involved in a car accident I was hit on the driver back side vehicle Jeep rolled over several times no airbags deployed
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11512767March 20, 2023
ENGINE AND ENGINE COOLING, VISIBILITY:WINDSHIELD
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine fan would suddenly turn on and the engine temperature gauge would rise with the message that the engine had overheated. The contact stated that during the failure the vehicle would suddenly decelerate to protect the engine. The vehicle was taken to the local dealer who indicated that the engine tubing was faulty. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the water pump was faulty. The water pump was replaced but the failure continued. The contact stated that the rear driver’s side and passenger’s side window motors were faulty, and the window would not properly open and close. The manufacturer was not yet notified of the failures. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512765March 20, 2023
STEERING
The contact owns a 2022 Jeep Wrangler. The contact stated while driving approximately 60 MPH, the vehicle experienced the death wobble while driving over bumps on the highway. No warning lights were illuminated. The contact made a local dealer aware of the failure when the vehicle was previously taken in for recall repairs; however, the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure was recurring when driving over bumps at highway speeds. The vehicle was then taken back to the dealer, where it was diagnosed that the steering damper needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512629March 19, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Electric Mode Temporarily Unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512609March 19, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
2021 Jeep Wrangler Unlimited 4xe has now lost total power twice and had extreme 'Death Wobble' issues. In 08/2021, at approx 1,400 miles, the vehicle lost all power and control on the highway while going speed limit at 70 mph. The screen reported issue with electronic stability control system. It was a dangerous situation trying to move to the side of the highway with no power nor power steering. Once on the side, multiple warning lights were on and vehicle would not start but control lights remained on. I called the dealership/service department of South Point Dodge and their recommendation was to disconnect the battery connection to reset. I was driving from Houston so I was desperate to get the car to start as my family was waiting outside of the car on the highway as well. I reconnected battery terminal and was able to restart the vehicle. At around 12k miles, I started experiencing extreme Jeep Wobble aka 'Death Wobble.' This occurred often while doing speed limit between 55-65 mph/higher on the highway and if vehicle hit a bump. The only way to stop the shaking was to slow down by braking to approximately 35-40 mph. In 02/2023, dealer changed out the 'dampners' and did update for electrical recall. On 03/14/2023, at approx 23k miles, the vehicle again lost complete power, would not restart and multiple warning lights came on. Control panel reported Electronic Stability Control Issue, Fuel Door Open when it physically was not, Vehicle in Drive while physically in park. Vehicle would not restart. Disconnected the battery terminal but this did not correct the issue. Vehicle was manually put into neutral to put onto tow truck. This vehicle has caused several life threatening concerns. Despite the recall fixes, the same issues continue to be present and long term solution is not available at this time. Had I known this Jeep would have such a dangerous electrical system that cannot be fixed, I wouldn't have purchased such an expensive, dangerous, worthless car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512236March 16, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511913March 15, 2023
STEERING
The contact owns a 2021 Jeep Wrangler. The contact stated while driving 55 MPH over a bump in the roadway, the vehicle began to shake abnormally. The contact stated no warning light was illuminated. The contact stated he decelerated to 20 MPH and the vehicle stopped shaking. The contact experience the failure a total of 6 times. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact took the vehicle to another local dealer; CR Chrysler Dodge Jeep Ram of Adrian (1211 US-223, Adrian, MI 49221, 517-266-5900) where it was diagnosed with needing the stabilizer steering damper to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511862March 14, 2023
SUSPENSION
At 45 to approximately 60mph, I have twice encountered the infamous "Death Wobble" where hitting a small bump in the road triggers a violent shake of the entire front suspension, steering wheel, and this continues violently until the vehicle is brought to a full stop. A firm hold on the steering wheel is needed to prevent an accident, but this is a serious accident just waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511744March 14, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
On multiple occasions, i have gone to start my Jeep and not been able to turn it on. It will then lock in an "on" position where the engine will not run or shut off. Has had to be towed twice and Chrystler is not helping. I am not being told anything other than they do not know what is going on, but say it happens to a lot of these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511524March 13, 2023
SUSPENSION
I was driving on Route 80 outside of Des Moines, IA around 75 mph in normal driving conditions. Twice driving westbound and once driving eastbound, I hit an otherwise unremarkable bump/crack in the highway and the Jeep ‘Death Wobble’ occurred. Having owned a 2012 Wrangler before and with less than 20,000 miles on this Jeep and no modifications, I was quite surprised. After slowing down the wobble stopped. It must have been significant, during the second wobble incident a nearby truck rapidly flashed his lights at me and pulled alongside me and motioned at my front tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511141March 10, 2023
STEERING, POWER TRAIN, SUSPENSION
When driving on the highway any bump in the road triggers the vehicle to shake uncontrollably. (front end and steering wheel) Problem does not correct itself until I have to get into the emergency lane and fully stop. I feel this is not safe nor something normal. This happens quite often. Too often. Every time I drive. Dealership states that this may be "damper shock" not covered by warranty. Any information online that I can find states that this is a common defect in Jeep Wranglers making them unsafe for highway driving if the part is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511093March 9, 2023
UNKNOWN OR OTHER
My new 2022 Jeep Wrangler was shipped with 20 inch Bridgestone Dueller tires. These tires caused severe front end shake and vibration to the point of losing control of my vehicle at approx 60 MPH on several occasions. I brought my Jeep to the Dealer where it was purchased and was told this was a known problem with these tires.Further I was told the ONLY solution was to replace the factory tires with Wrangler KO2’s or another similar tire with more than 4 ply tires like the Dueller. The dealer said Jeep knows it is a problem but would not pay to solve the problem. These new tires were installed and the problem was resolved and cost nearly $1,700. Jeep blames Bridgestone yet it is a known problem and new Jeeps are still being sold with these tires. Jeep factory wrote it was my problem. I have an email from them telling me these details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510698March 7, 2023
AIR BAGS, SEAT BELTS
In front collision seatbelt did not properly lock from shoulder attachment, causing driver to smack their face on the steering wheel. Also, airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11510622March 7, 2023
VISIBILITY/WIPER
Windshield cracked in the winter at less than 8000 miles due to front window defroster being way too hot. Windshield continues to crack and degrade every time the defroster comes on (automatically with remote start) and has made the windshield unsafe due to impairment of visibility. Jeep denies that there is a problem, though they have been quietly replacing windshields to resolve customer complaints without addressing the safety issue with these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510514March 6, 2023
SUSPENSION
Death Wobble: Front suspension shakes uncontrollably after bumps at highway speed. Vibration gets worse and worse unless speed is reduced sharply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510137March 4, 2023
STRUCTURE:BODY, POWER TRAIN, SUSPENSION
Beginning in January 2023 with approximately 20,000 miles our leased 2021 Jeep Wrangler began to shake uncontrollably while driving on the highway at speeds over 60 mph. The shaking was so significant that while trying to safely guide the car off the highway my husband was shaken into the guardrail causing damage to the right front bumper. We are horrified that Jeep has had this problem for so long and there's NO public notification of the problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510129March 4, 2023
ENGINE
While on the highway, vehicle engine simply went off without warning. Loss of power and ability to accelerate. Vehicle message indicated to turn off vehicle. Was able to safely pull the vehicle over and turn it off and back on. Brought vehicle to dealer to get checked out and they could "find no issues with the vehicle." Concerned with driving vehicle now as this could happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509948March 2, 2023
ENGINE, POWER TRAIN
On 3/1/23 my wife was driving our 2022 Jeep Wrangler 4XE at highway speed in the middle of a 3-lane highway. When the Jeep ran out of electric battery and transitioned to hybrid mode the engine completely shut down and she had almost no time to make it from the middle lane to the side of the highway without accident. Multiple cars and large semis had to break suddenly to avoid rear-ending the Jeep. After getting to the side of the highway the Jeep would not restart or shift to neutral. An extremely dangerous situation and thankfully the police showed up to divert traffic. With all of this said, I took my Jeep to the dealer in December 2022 to fix the loss of motive power recall (ZB7), and from this most recent experience, that recall fix either did not work or Jeep should issue another recall. An extremely dangerous situation when the Jeep shuts off at highway speed with no advance warning. Called JeepWave customer service on 3/1 and case #85607518 was opened with the promise that a Jeep case manager will reach out in 2-3 days to address my safety concerns. My Jeep is currently at the dealership and fingers crossed that when/if I get it back this does not happen again. We feel very lucky with the outcome as it could have been much worse with speeds decreasing from 65 MPH to 0 with no advance warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509930March 2, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Was driving my one week old 2023 wrangler Sahara XE. Came to a stop. I started to drive and my engine completely shut down. Rendering me stuck in the middle of a roadway in traffic. The message on the dash read that there was a shut down on my vehicle and stated something about the transmission . There was no warning, the engine just shut down and put itself in park! I have three children.. this is scary . I contacted the dealer and dropped the vehicle off for the day Where it was inspected but no code was found as a fault. I see thousands of other jeeps (XE’s) have the same engine shut down issue. I presented these facts to the dealer. They dated that they can’t do anything without a code!Please help fix this. Too many are experiencing this very real and dangerous issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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