Jeep Wagoneer Complaints

350 consumer complaints on file.

#11614093September 11, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Concerns: Electrical is slow to respond the screen. The turn knob is a HUGE safety concern. The turn know sometime doesn’t not click or stay in park. The vehicle will lunge. The knob is easy hot accidentally hit and move out of the gear causing the auto brake to jerk the car to a stop. The getting the brake release to get car back in gear is slow to unlock. Sometimes I have to turn the car completely off. Turn it back on then do the break release and start all over. The auto break has actually stopped in the middle of the road for no reason and I’m lucky. I just didn’t get hit from behind and I had nothing to do with the turn knob. The auto stop is very sensitive. I turn it off almost 100% of the time like when you’re at a stop sign because when it comes back on, it’ll jerk the car. I’m just very disappointed in the Wagoneer as a customer. I’ll look forward to the day that I can replace this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612966September 6, 2024
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
This has happened on my vehicle twice, the first time I was stopping at a stop sign and the car gave a message about putting car in park and restarting, it put itself into park before I saw the message and so when I went to accelerate it just revved the engine. I had to push the on/off button to restart vehicle and it went. Same thing happened again about a month later (last week) this time I was pulling into our school’s drive to drop off kids but before I got to the drop off area it dinged, giving a message to put car in park and restart since I was getting ready to stop I was going to wait but almost as soon as I looked back up from reading the screen it slammed into park and same thing I had to push my on/off button to restart and go again. I was actually moving this time so we came to an abrupt stop with my children in the car. The service department said they couldn’t replicate and to come get the vehicle, I feel this is a huge safety concern for our family. What if it does this at highway speeds, I think someone will be greatly injured from this. We have a ticket open with Jeep but so far nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612695September 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving the vehicle's braking system completely failed. During the failure multiple warning lamps came on to include ABS, Brake, and engine. The messaging system indicated brake service needed. The failure caused the entire braking system to "shut down" and a complete loss of braking ability. The brake system consistently went from no brakes to complete brake lock up. A later diagnostic via the OBD system indicated a communication failure between ECU/computer systems. No other symptoms were present prior to the failure. The vehicle is currently being inspected by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612540September 4, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds, the camera and navigation screen went blank. The message “Uconnect need service take to authorize dealer” was displayed. The contact stated that the GPS continued to reboot. The fan underneath the seat was making an abnormal noise. The vehicle was taken to the local dealer, where it was determined that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Hollywood Chrysler Jeep (2100 N State Rd. 7, Hollywood, FL 33021); where it was diagnosed and determined that the infotainment screen needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and served with lemon law documents, but no assistance was provided. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611678August 29, 2024
SEAT BELTS
3rd row seat belt is fraying/cut. Appears to be from the mechanism in the roof of the car. Jeep is refusing to replace it. And trying to charge 1500 dollars for the repair. It is a major safety concern as if someone was in that seat and were involved in a car accident the seatbelt would not work properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610683August 25, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I was driving and the vehicle shut down and shifted into idle mode while in driving mode. Smelled something burning. Turned car off and back on quickly (as was on the road) and the smell was gone but the check engine light was on. I took to dealership next morning and it has been three weeks now that it has been at the shop. They are saying it’s an issue with the hybrid part of the battery/engine that has gone bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610216August 22, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
Driving on freeway and needed to come to urgent stop. The vehicle did come to a stop and no collision occurred. However, after stopping, the vehicle then would not move. The car was on and was unable to be turned off. Multiple error messages appeared and the gears were flashing. At risk due to being at a full stop on the freeway with traffic still moving at posted speeds, and unable to move vehicle. Police and courtesy vehicle arrived a short time later to prevent a rear end collision and stayed until a tow truck arrived and could tow vehicle to local dealership. Vehicle is at the dealership and has not yet been inspected to understand the issue. There were no previous lamps, messages, or other symptoms prior to the problem to indicate there may be an issue with the vehicle. A year ago, the vehicle had another issue where it engaged the parking brake on it's own. Was not in danger during this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609094August 17, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
the truck is shutting off on it own while driving it has happen about 5 times already dealership cannot keep the issue and keep returning the vehicle to me. I feel unsafe for me and my family to be driving this vehicle. And Jeep services is no help. I have a case manager who keeps selling me. There's nothing they can do.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606712August 6, 2024
ENGINE
I worry about the reliability of the vehicle. I have had it since June of 2023 and since I have purchased the vehicle, I have had nothing but issues. It has now been towed twice back to the dealership for engine issues. I have tried to reach out to many different people to try and get this resolved with no luck. I have 2 small children that rely on my transportation along with getting myself to and from work. The first time that I brought the car in was July 2023 (mileage was 5000) for the engine overheating, it was fixed late September and back in October with the engine shaking and check engine light on. It then was "fixed" and went back in March with the same check engine light and engine shake, I changed my tires to see if that would help with the shake per the dealership request and it did not, I came back in April twice and then May. It has now been towed from my home to the dealership once again pending some resolution from here. It has been at the dealership for 80+ days with these engine issues. I have been fighting with the reliability of my vehicle since I first purchased it and have had no luck with it. My fear is being left somewhere with my 2 small children without a vehicle, again. I am requesting Wagoneer purchase the car back from me so I can have dependability back for myself and my family. The service department has been a nightmare to work with in regard to getting them to fix the vehicle. I have been promised a call back a few times and I have got nothing. I have also made the attempt to get Bessey's to repurchase the car this vehicle as it has failed me so many times. At this point I am really upset with this company and its unwillingness to help. My car has been their time and time again for the same repair attempt. In all honesty, I don't believe my concerns are being taken seriously as it is STILL not driving as it should. Engine still shakes during acceleration and check engine light will appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606224August 2, 2024
UNKNOWN OR OTHER
The vehicle shut down while driving around 25 to 30 mph. Instrument cluster and radio screen turned off. Loss of power steering and brakes. I didn't notice possible other items that may have also shutdown at the time as I was concentrating on keeping the car in lane to a safe stop. Called dealer to discuss issue, brought in for check out they said possible software issue so they reloaded it and said vehicle was now okay. Don't recall any warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605557July 31, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The car all of a sudden has started braking with no reason too. Also has started resetting the dashboard system randomly. Which will shut down the entire from screen console and restart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605530July 30, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Hi - I was driving on the highway and battery light turned on and then power steering failure light & brake failure light turns on and I pulled over going 60 mph across 3 lanes of traffic and then as soon as I got to side of road the car turned off and auto shifted into park. I don’t even know how I avoided what could’ve been a deadly accident. I was so lucky it didn’t shut off with people behind me going 70 mph. I wasn’t even braking to get to the side of the road, it just shut off completely. It wouldn’t turn on and couldn’t even use emergency flashers. I sat on the side of the road for 2 hrs for a flat bed tow truck who had to charge the vehicle to get it on. The dealership said they couldn’t find any codes for what went wrong. After spending so much money on this vehicle, I feel 100% unsafe for myself, my passengers, and others on the road. I really don’t think this is right - what will it take for someone to recall these vehicles and make sure they are safe? In all my years, I have never experienced a scarier moment. How will I know this will not happen again and potentially harm or cause death to myself or other passengers on the road? Imagine a semi truck right behind you and the car just coming to a complete stop? Dealership has no idea what caused it because they said no codes occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604850July 27, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The first incident caused the vehicle to lose power and shut off while driving. All electrical services failed. Month long repair with body control module needing replacement. Current issue, once again electrical issue with locks not working and emergency braking system activation on its own with no reason. Battery keeps going dead, front right speed module replaced with problem persisting. No resolution in sight dealership waiting on Stanantis for further information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604671July 26, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
on March 23, 2024, the 2022 Jeep Wagoneer Series 3 turned off while at a stop light. We were at a red light and completely stopped and the engine turned off on us. We had the vehicle in for a routine oil change, and afterwards the vehicle battery died 3 times before the dealership replaced the battery. We are unsure if the dead battery is related to the engine turning off on the March 23 incident. I am unsure if there were any warning. We are also getting a error message that says "Uconnect Box requires service. Please visit an authorized dealer." The dealership tries to tell us that the software is up to date. We have issues with our CarPlay always connecting to the vehicle when it should every single time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604329July 24, 2024
ENGINE
Stop start feature does not work. Occasionally engine will shut off and not start. Vehicle can roll during this time. In order to restart transmission needs to be put into park, vehicle turned off, and then back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604251July 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I have a 2023 Wagoneer L - series II carbide. On 2 separate occasions my Wagoneer has powered down and put itself into park. 7/22/24 - Pulling out of a parking lot, and as I was pulling out alerts popped up and put itself into park. I turned the vehicle off and on again, and proceeded to put the vehicle in drive and it instantly put itself into park. I again, restarted the vehicle and was able to drive. 7/23/24 - I pulled out of a parking lot onto the road. As I was driving on the road (going about 20 MPH) the alerts appeared and as I was trying to get over out of traffic, the car powered down and slammed itself into park. This time I was able to press the start button for it to start and was able to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604231July 24, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
There have been multiple electric problems/warnings that the dealer has been unable to duplicate. The most alarming was when my accelerator quite responding normally on the highway and my ability to accelerate was drastically impaired. A few minutes prior to this, my adaptive cruise control failed and multiple error lights appeared on the dash. My husband believes the electrical problems stem from the hybrid motor. I have attached photos of a small percentage of my repair invoices. I also have phots and video of my instrument cluster when some of these issues occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603865July 22, 2024
UNKNOWN OR OTHER
Message to Jeep and dealership below. purchased my Wagoneer S3 on [XXX] brand new. [XXX] I was driving to work when my motor cut off and lost brakes while driving down the interstate, I had 1,698 miles on the vehicle. This resulted in a crash that surprisingly did not total the vehicle. My insurance towed it to Platinum collision in Midland, TX in which they were not able to find any codes but put the vehicle back together. My vehicle was not returned to me until August 22nd due to parts availability. On [XXX], with 2,416 miles on my Wagoneer I had the same problem; my motor died and I lost brakes. Thankfully this time I was on a lease road and was able to avoid a collision. I promptly called Platinum Collision back and they towed the vehicle back for inspection. They were not able to read any codes this time either, thankfully I have a picture of the dashboard and there was visible brake fluid found under the fender well. Platinum took the vehicle to the jeep dealership in Midland, TX (All American) in which I was told that a piece of the front end needed to be replaced and that there was an electrical connection that was shorting out the system. They replaced it and returned it to me. Fortunately I made it a long way in believing that the issue was fixed and I would be able to safely enjoy my SUV. Unfortunately, [XXX] with 28,898 miles my Wagon has again had motor and brake failure. On this occasion I had it towed to All American Jeep in Midland, TX in which they told me that they couldn’t find anything other than the battery being slightly low, and that they put the battery on the charger for me and I shouldn’t have any other issues. I have attached pictures and videos to this email for your review. I want to stress that this issue has caused one accident already. I do not feel safe without a guarantee that this issue has been addressed and fixed. I am so incredibly heart broken over my love for my Wagoneer but I fear INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602807July 16, 2024
STEERING, SUSPENSION, POWER TRAIN
Vehicle has had a noticeable vibration at highway speeds of 75-80 mph through the entire steering and front end, seemingly resulting in dangerous tire wear (to the point of being bald on the outside edges of front tires.) Problem has been evident since new. It has had tires replaced, been aligned by multiple dealers and had tires road force balanced, however nothing has improved. Vehicle does not feel secure at highway speeds, and tire wear dangerously impedes traction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602647July 16, 2024
ENGINE
Driving 45 down a city street and my 2023 Wagoneer II Carbide started to overheat and then the engine just stopped running. I was able to get the car out of traffic. Dash was saying the engine oil level was low, but when checking the menu for oil, it showed everything was fine. The car cooled down, and we tried to drive it again and it died again 3 times on the way to the dealership. I was told it was a faulty thermostat and the dealership replaced the part with the new version of the same part, which means it will die again. This seems to be a know issue with the Hurricane engines, and I have seen a small recall of 500 cars (mine was not part of that recall) for this thermostat issue. I am now stuck with a car that I am afraid to drive and it is a ticking time bomb for another thermostat failure. This failure is after the real differential had been replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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