Jeep Wagoneer Complaints

350 consumer complaints on file.

#11624647November 12, 2024
ELECTRICAL SYSTEM
Previously filed complaint #11586511, which was fixed after a 3 week wait on how to fix the problem. 11/4/2024 the problem has recurred. I think they did a factory reset the last time, because I had to reprogram all my settings and there were no parts shown being replaced on the repair sheet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623739November 5, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
With less than 500 miles on the vehicle, while stopped at a stoplight, the vehicle automatically shifted from drive to park and had to be restarted in order to accelerate forward. Check engine light also came on. When stopped at the same light again moments later, the same thing occurred. These events happened within a couple minutes of each other. Vehicle would not accelerate until restarted. Took vehicle to get serviced, the next day within minutes after leaving the dealership and servicing, the check engine light came on after accelerating at a stop light with the same engine error codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622958October 31, 2024
UNKNOWN OR OTHER, SERVICE BRAKES, POWER TRAIN
On the highway and interstate highway, during stop in stop-and-go traffic, the vehicle randomly automatically shifts into park and apply the parking brakes when attempting to accelerate from standstill. This only happens when you try to move again after stopping, and the vehicle is shifted into park in the most inopportune times. It requires you not only to shift it back to drive with your right hand, and reaching under the dash with your left hand to release the parking brake. When task saturated during an emergency it is highly likely to cause an accident, such as turning left onto a divided country highway while the car is temporally stopped between the two highways. No dealership involvement yet. This occurs randomly, and I have not been able to find a way to replicate it at will. This has occurred more than a dozen of times. Warning light on the dash stating shifting the car into park, and audible beep. Dangerous because it occurs randomly on a highway. Unsure if it's related to automatic engine stopping, or adaptive cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622947October 31, 2024
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
Vibrations in steering and seating despite multiple balancing attempts and new tires
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622597October 29, 2024
ENGINE, ELECTRICAL SYSTEM
This is the second time this issue has happened. 1st time it happened about 1 year ago and jeep replaced some parts in relation to the ECM and etorque system. The issue happened today once again. Our jeep wagoner will just stall out our sputter in a manor to almost stall. Today it happened in the middle of an intersection while the wife was driving our 2 children home. Will have to take it in again, although it is now out of warranty by 4,000 miles. I am curious to hear what they have to say. Components have been replaced in the past regarding this issue by local Jeep dealer. The battery light came on and the check engine light came on. After a stop and restart only the check engine light is lit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622107October 26, 2024
POWER TRAIN
Vehicle is one week old from dealership with 382 miles on odometer at time of incident. Driving under normal conditions. Paved city street in dry weather. Vehicle lost engine power and showed the error message on gauge cluster “shift into p”. Accelerator would not work till stopped vehicle in the middle of the road and shifted to park and back to drive gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620719October 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle was in motion the battery indicator and service engine light displayed. Additional warnings for other components (e.g. lane assist, brakes, battery power saver etc.) displayed, stopped at an intersection, applied acceleration and vehicle shut off, put itself into park, became disabled and would not restart. No power to restart or to power road hazard flashers. Complete shutdown of vehicle. Vehicle neutral override was finally discovered to get it moved to a safe location off the roadway and prior to having it towed to dealership for further investigation into cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620329October 17, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle has now put itself into park and applied the parking brake while moving 3 times and requiring restart to move. Dealer and manufacturer unconcerned because they cannot duplicate. But it’s had numerous other issues too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619839October 15, 2024
AIR BAGS, STEERING:AUTOMATED/ADAPTIVE STEERING
The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V199000 (Air Bag, Steering). The contact called the local dealer, who informed her there was no recall or warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619617October 14, 2024
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
Incident: Was pulling up to a gated entrance waiting on Gate to open, then as I pressed the gas to go, the engine shut off and lights appeared on dash in yellow- the Auto Shut off with an Exclamation point, Check engine light, traction control light, and the throttle control light was in red. The car was then cranked back up and pulled into parking space but did not move as it should it was slow. Turned car off again and this time it was very slow to crank. Once it was cranked, the car had a noticeable shake to the vehicle. Prior to incident, no issues or lights were on the dash. Car was tested by local mechanic and had the following codes appear on diagnostic test: P1414 Cylinder 4 Reactivation Control Performance, P032F Combustion Engine Producing Insufficient Torque; P2172 High Airflow/Vacuum Leak Detected This happened one previous time pulling away from a stop light several months ago (again at a slow speed-car shut off and auto shut off light appeared). Did not report or document as I was able to get car cranked back up immediately and continue driving with no issues at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619503October 12, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I bought this vehicle used form Carmax, <12000 miles. Drove about 12 miles, when while parking I noticed the car stopped and asked to start engine and engage gear again. Didn't think much of it. Then started driving again and the check engine light turned on. There are lots of reports of wagoneers with engine light problems (in fact we had test driven a different one with both check engine and transmission lights on which for obvious reasons didn't buy). I reported to Carmax. Finished my drive and stayed idle for a while trying to see if there were any settings that may be responsible, but the engine was stuttering, almost shutting off, with the entire thing, even the driving lights shutting off intermittently. The following day I took the vehicle for a check at Carmax, and while slowing at an intersection to let a school bus pass, the car completely shut down. I started again and drove very carefully. They could not diagnose the problem at Carmax and they wanted to send to Jeep. I eventually returned the vehicle. I had seen reports of many problems with the 2022 Wagoneer model, but none about the 2023, but I now came across forums where people even describe complete shutdowns of the vehicle while driving in the highway. While I returned the vehicle, I think these serious engine and system failures could endanger others on the road. I took videos and pictures of the problems. Happy to share if you request them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617514October 1, 2024
SERVICE BRAKES
On [XXX] I was backing up trying to hook up a Uhaul trailer when suddenly my car completely lost its brakes and crashed into the trailer. The brake pedal became completely loose. Luckily for me this happened on my home driveway, because the next day I would be making a 1000 mile trip (Pennsylvania to Panama City Beach) pulling the trailer and if this had happened somewhere along the way, I probably wouldn't be alive right now or someone else could have died. My car had to be dragged onto the tow truck, because after my car crashed behind the trailer, the car got stuck and nothing else worked. Since then, my car has been parked at Hillview Motors (Greensburg/PA), awaiting a solution from Stelantis/Jeep. Today (XXX), Stelantis sent an investigator (third party contract) to inspect my car and they will image the Event Data Record using the Bosch Crash Data Retrieval. Since this is an event that I consider very serious, I am writing this report so that NHTSA can take some action so that this problem does not happen to anyone again. After it is fixed, I intend to sell my car because I no longer trust it and I will not be able to drive it with my family inside it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11617120September 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Vehicle lost brakes for the second time while driving and also lost power steering. Vehicle was serviced at dealership after first incident and was supposedly fixed by replacing the battery. It was obviously not fixed since it happened again 12 days later. Both times the vehicle randomly, and with no warning, lost braking ability and power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615524September 19, 2024
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
The vehicle will throw itself in the park and shut off and not restart in the middle of traffic. It's not even stopped. You can hear the parking pin trying to engage until it slows to a point and then it'll slam on and lock up the brakes and skid to a stall. This has happened four times now and the vehicle has been in the shop the entire summer. Someone is going to get killed from this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614978September 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I was driving 35mph and my breaks and steering were not working. The car started to rattle and in order to stop the car I had to start pumping on the breaks as hard as I could and have it slow down but I had no steering control. I was luckily close to my house without turns so pulled over to my driveway by pumping the breaks and screaming for a neighbor to help me not hit other cars on the road. the week prior I had brought my car in for a recall for the electric side board that comes down when the doors are open to step into the car. It was a recall then they said I already had that looked at when I brought it in last year for recalls and so this time I would have to pay 1400 for the motor and I was told by the mechanic the electric issues would continue to arise now and to get rid of this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614730September 15, 2024
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is a major design issue with the front end of this truck. There is a problem with the front end that causes major outside tire wear. I had put about 7000 miles on the truck since I had it. The truck came with brand new tires and I had the steel belt showing and only noticed this when I washed the truck my self. I brought it to the dealership to get it looked at but they said they can’t find any reason for this. If you look at a lot of on-line forums you can see this is a major problem I’m not sure if it is the auto adjusting air ride suspension or just an issue with the front drive axel. The tires would have blown out when driving with my family if I didn’t notice this when I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614709September 15, 2024
STEERING, SUSPENSION, WHEELS
Severe outside tire wear on front tires and vibration at interstate speeds. Multiple cases on the forums which no one can get resolved. Unacceptable. Results in bald tires in as little as 10000 miles. See picture and links to forums. Stellantis should really recall or TSB this issue, especially on a high end vehicle. We need consumer protection from the government on these lemons. Three posts below, but there are many more threads if you look on the forum. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614638September 14, 2024
SERVICE BRAKES
While driving my vehicle down a highway today several warning lights suddenly came on including ABS, traction control, air suspension. I attempted to slow down to exit the highway and the brakes didn’t work. The brake pedal was just sinking to the floor and doing absolutely nothing to slow the vehicle down. I started approaching a light with cars stopped but luckily the turn lane was open and I was able to get off the highway and coast into a parking lot. I had to throw the car in park to get it to stop. I had the vehicle towed to the dealership I had just gotten it back from the day prior after having transmission work done. This car is a death trap, extremely dangerous, and needs to be investigated. I had been driving the car most of the day without issue. There was no warning just a sudden loss of braking ability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614367September 13, 2024
ENGINE, ELECTRICAL SYSTEM
Two incidences, one week apart, of car turning itself off while stopped at a red light. While stopped at the light, the a sensor flashed and the car automatically shifted from “drive” to “park.” Entire car electrical system shut off. Driver was unable to shift back to drive, and was required to turn the car off while in a traffic lane, to then restart car to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614291September 12, 2024
ENGINE
Car started over heating parked at home call a tow truck take it to the dealership and they want me to pay for some services when the suv fail on his own contact wagoneer services and also the same answer want me to pay for the services
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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