Jeep Liberty Complaints

8,882 consumer complaints on file.

#11173172January 30, 2019
UNKNOWN OR OTHER
I AM STILL PAYING FOR MY VEHICLE AND I AM VERY DISAPPOINTED THAT THE SKY SLIDER HAS A MANUFACTURERS DEFECT. WHEN I OPENED THE SKY SLIDER IT CAME OFF TRACK AND I AM UNABLE TO CLOSE IT SECURELY. I HAVE BEING IN TOUCH WITH ORIGINAL DEALER AND HAVE BEEN TOLD THAT I HAVE TO PAY FOR REPAIR AND IT WAS NOT GUARANTEE TO LAST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172448January 28, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY 2006 JEEP LIBERTY, FOR NO APPARENT REASON, THE ESP, ABS, AND BRAKE LIGHTS ALL SARTED FLASHING AT ONCE. SINCE THEN, MY VEHICLE WOULD CONSTANTLY LOSE POWER AND STALL OUT WHEN ATTEMPTING TO ACCELERATE. DIAGNOSTIC CHECK INDICATED A DEFECTIVE SPEED SENSOR. IT WAS REPLACED, AND THE ISSUE CORRECTED ITSELF SOMEWHAT FOR A COUPLE OF MONTHS. HOWEVER...THE SAME EXACT ISSUE RETURNED. IT PROGRESSIVELY BECAME SO BAD I HAD TO REMOVE THE ABS FUSES IN ORDER TO EVEN DRIVE THE VEHICLE, THUS CREATING AN EQUALLY DANGROUS SITUATION. MY JEEP IS OUT OF WARRANTY, OF COURSE, AND I'VE READ TONS OF COMPLAINTS OF THE EXACT SAME PROBLEM WITH THIS VEHICLE, SO I AM BASICALLY (DANGEROUSLY) WAITING FOR A RECALL TO OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172608January 28, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE DROVE ROUGHLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR DRIVER SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A REIMBURSEMENT FOR THE REPAIRS WAS REQUESTED, BUT NO ASSISTANCE WAS PROVIDED DUE TO REQUEST MISPLACEMENT. THE MANUFACTURER PROVIDED CASE NUMBERS: 57876805, 57684064, AND 57185298. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172610January 28, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2010 JEEP LIBERTY SKY SLIDER LEAKING +UNSAFE ROOF+ LEAKING WATER INTO VEHICLE WETTING FLOOR AND SATURATING CARPETS CAUSING SLIPPERY FEET ON GAS AND BREAK PEDDLES. WATER ERODING ELECTRICAL PANEL WHERE THE SKYSLIDER POWER BUTTON IS..... VERY DANGEROUS AND COULD CAUSE ELECTRICAL SHOCK. LEAKING SKYSLIDER FAILED REPAIRS AT ED VOYLES JEEP DEALERSHIP WITH OVER 75 SERVICE RECORDS OVER 4 REPLACED SKYSLIDER ATTEMPTS & HEADLINER REPLACED, I PAID FOR REPLACED CARPET DUE TO DETERIORATION AND SMELL. CHYRLSER LLC HAS HAD MANY CHANCES TO REMEDY PROBLEM @ 101,000 MILE REPAIR & MADE NO OFFER TO BUY BACK / TRADE BUT PROMISED TO FIX WITH EACH REPAIR. VEHICLE WAS SOLD TO ME WITH A SKYSLIDER FEATURE AND THIS SKYSLIDER FEATURE IS FLAWED DESIGN. I SENT DEALERSHIP THE VIDEO SHOWING HOW THE TOP "BURPS" WHEN DOORS ARE CLOSED, SO THE TOP HAS NO SECURE LATCHING FEATURES TO HOLD IT INPLACE AND WHEN THE ELECTRICAL SHORTS OUT DO TO THE EXPOSURE TO WATER & THERE IS A PROBABLE CAUSE FOR THE TOP TO RIP RIGHT OFF THE TRACTS WHILE IN MOTION. PLEASE SEND SOMEONE TO INVESTIGATE THE REPAIRS ORDERS OF ALL JEEP LIBERTY THAT HAVE SKYSLIDERS. I WISH THEY WOULD HAVE BEEN HONEST WITH ME AT THE DEALERSHIP AND THE MANUFACTURE REPRESENTIVE AND JUST SAY WE CANT FIX IT AND WE NEED TO REPLACE IT WITH A VEHICLE THAT REPRESENTS OUR JEEP QUALITY WITH SOMETHING TO THE SAME FEATURE LIKE THE SKYSLIDER FOR THE VERY REASON IT WAS PURCHASED! I HAVE A 4 INCH BINDER WITH ALL MY SERVICE RECORDS, PHOTOS, EMAILS, SERVICE REPORTS AND HAPPY TO MAIL YOU A COPY. DEALERSHIP HAS DONE AN OUTSTANDING JOB..... BUT REALLY SHOULD HAVE STEPPED UP TO PROTECT THE CONSUMER WHEN INSTEAD THEY THREW IN THE TOWEL AND SAID THERE IS NOTHING MORE THEY CAN DO TO FIX THE LEAKING SKYSLIDER. PLEASE DO A RECALL INVESTIGATION OF THE SKYSLIDER LEAKING. VALUE OF REPAIR EXCEEDS VALUE OF PURCHASE... THAT CLASSIFIES A TOTAL LOSS BY LAW >>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172666January 28, 2019
SUSPENSION
HERE IS THE PROBLEM, WILL NOT SCHEDULE AN APPOINTMENT FOR THE REPLACEMENT REAR LOWER CONTROL ARMS. THIS IS A FOLLOW UP COMPLAINT TO THE ONE I FILED ON 4-18-18, ID# 11120806.ON 1-4-19 I RECEIVED A CALL FROM DEBBIE OF SPECIALTY PARTS ABOUT THE ORIGINAL COMPLAINT. DIFFERENT FROM THE FIRST REPRESENTATIVE NOT KNOWING WHY THE DEALER WANTED A INSPECTION BEFORE ORDERING THE CONTROL ARMS, DEBBIE STATED THAT WAS A CORPORATE DECISION. ( YOU WOULD THINK THAT HAVING DEALT WITH THIS RECALL IN ONE FORM OR ANOTHER OVER THE PAST SEVEN YEARS THEY COULD GET THIS STRAIGHT.) HER REASONING WAS THAT FCA HAD TO INSPECT MY VEHICLE AND REPLACE REQUIRED PARTS BEFORE THEY COULD PUT ON THE NEW LOWER CONTROL ARMS. I ASKED WHAT PARTS REQUIRED INSPECTION AND SHE SAID MY SHOCKS .I TOLD HER THOSE DON'T ATTACH TO THE CONTRO[ ARM SHE THEN SAID THAT THEY WOULD HAVE TO CHECK MY CONTROL ARMS AND CHECK THE VIN TO VERIFY I HAD NOT GONE TO A JUNK YARD AND REPLACED THEM MYSELF. I ASKED HER IF SHE KNEW WHAT THE CONTROL ARMS WERE AND SHE STATED SHE WAS NOT A TECH. SHE ALSO TOLD ME THAT THEY DO NOT TELL THEIR CUSTOMERS ALL THEY HAVE TO DO TO A VEHICLE IN A RECALL. NHTSA, I WOULD THINK IF THEY STATE THAT THEY DO NOT TELL ALL THAT THEY DO, THEY MAY NOT HAVE TOLD YOU ALL THE ISSUES EITHER. THERE IS NO OTHER WAY TO INTERPRET THIS CONVERSATION OTHER THAN, "WE NEED TO INSPECT YOUR VEHICLE AND REPLACE PARTS AT YOUR EXPENSE TO MINIMIZE DAMAGE TO OUR BOTTOM LINE." I ASKED TO SPEAK TO HER SUPERVISOR AND DEBBIE STATE SHE DID NOT HAVE ONE, NO ONE ABOVE HER. I ENDED THE CALL.I HAVE RECEIVED THE SECOND RECALL CARD. AGAIN IT STATES TO SCHEDULE YOUR FREE REPAIR. THEY WILL NOT DO IT. ALL I WANT FROM FCA IS WHAT THEY STATED THEY WOULD DO. REPLACE BOTH REAR LOWER CONTROL ARMS. STOP PLAYING GAMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172385January 27, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, STEERING
SO BASICALLY I'M DRIVING MY MOM TO WORK AND ABOUT TO REACH AND LIGHT AND ACCELERATION ISN'T WORKING AND I'M LIKE WHATEVER IT'S A RED LIGHT ILL JUST BRAKE SO I BRAKE THEN THE LIGHT TURNS GREEN I PRESS THE ACCELERATION AND NOTHING IT'S NOT MOVING SO THEN THE STEERING WHEEL LOCKED UP LITERALLY COULDN'T TURN IT I MISS THE LIGHT TURN OFF THE CAR TURN IT ON IT'S WORKING I GET TO A STOP SIGN THE SAME THING HAPPENS BUT THE OIL LIGHT COMES ON SO I'M LIKE OK MAYBE THIS THEN I BUY OIL THEN I'M ON MY WAY HOME MAKING A RIGHT ONTO A MAIN ROAD I'M LIKE OK I'LL MAKE IT AND AGAIN THE ACCELERATION STOPS WORKING AND THE STEERING WHEEL LOCKS UP SO BEFORE IT LOCKS ALL THE WAY I PULL UP AND THEN TURN IT OFF BACK ON AND DRIVE ALL THE WAY HOME WITH THE HAZARDS YOU HAVE NO IDEA HOW TERRIFYING IT WAS TO BE ON A MAIN ROAD AND THE ACCELERATION STOPS LIKE I PRESSED ALL THE WAY AND IT WOULDN'T INCREASE THE SPEED THE STEERING WHEEL LOCKED COULDN'T EVEN SLIGHTLY TURN SO IT WAS SO SCARY I'M SO SCARED TO DRIVE IT AND IDK WHAT TO DO OR HOW TO FIX IT THAT'S WHY I NEED HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172300January 26, 2019
ENGINE
HEAT DOES NOT WORK. TOOK TO DEALERSHIP WHO REPORTS THE JEEP NEEDS HEATER CORE, RADIATOR AND POSSIBLE DISTRIBUTION HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171887January 24, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 JEEP LIBERTY. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING ON THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO ALL AMERICAN CHRYSLER DODGE JEEP RAM (9 PA-309, TAMAQUA, PA 18252, (570) 668-1320) THREE TIMES TO HAVE THE SUN ROOF REPAIRED. THE DIAGNOSIS INFORMATION WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171741January 23, 2019
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION. FORCING CUSTOMERS TO PAY $1,000 FOR A MISTAKE MADE BY CHRYSLER. THE VEHICLE WAS IN A PARKED POSITION AND KEY WONT PULL TO LAST CLICK. THERE IS A TEMP FIX TO THIS BUT REQUIRES YOU TO PULL OUT PLASTIC FROM GEARSHIFT TO PUSH DOWN CABLE. JIGGLING AND DOING EVERYTHING YOU CAN TO REMOVE IT WILL NOT FIX THE ISSUE. CHRYSLER MADE FAULTY PARTS AND WAS TOLD BY THE DEALER THEY ARE NEW PARTS AVAILABLE IN ARCH 22ND FOR A PERMANENT SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171735January 23, 2019
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LITHIA TOYOTA OF KLAMATH FALLS (2675 WASHBURN WAY, KLAMATH FALLS, OR 97603, (541) 205-4504) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171310January 22, 2019
POWER TRAIN
IN DEC 2018, MY VEHICLE HAD BEEN PARKED IN MY GARAGE FOR ABOUT 3 WEEKS AND WHEN I WENT TO DRIVE IT, IT DID NOT MOVE ONCE I PUT IT IN REVERSE. I LOOKED UNDERNEATH AND THERE WAS TRANSMISSION FLUID ON THE GROUND. I HAD MY JEEP TOWED AND MY MECHANIC STATED THAT THE TRANSMISSION PAN WAS RUSTED OUT AND SENT ME A PICTURE. HAD MY TRANSMISSION PAN REPLACED AND MY JEEP ON HAD A LITTLE OVER 43,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171515January 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. WHILE THE CONTACT WAS FILLING THE FUEL TANK, THE FUEL PUMP SENSOR DID NOT ALERT HER THAT THE TANK WAS FULL. AS A RESULT, FUEL SPEWED OUT OF THE TANK. THE FAILURE RECURRED NUMEROUS TIMES AT DIFFERENT FUEL STATIONS. THE CONTACT STATED THAT SHE COULD NOT FILL THE FUEL TANK BECAUSE FUEL WOULD FLOW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL STATION PUMP SENSORS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171191January 21, 2019
POWER TRAIN
I WAS DRIVING MY VEHICLE ON THE STREET WHEN MY CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED TO RUN ROUGH AND THEN THE ENGINE LIGHT STARTED FLASHING. I PARKED IT ON A SIDE STREET AND HAD IT TOWED TO MECHANIC. I WAS TOLD THAT THE 3 & 5 CYLINDER WAS MISFIRING. CODE P0303 & P0305 HAD TO HAVE SPARK PLUGS REPLACED ALONG WITH BOOTS & WIRES. MY VEHICLE ONLY HAS A LITTLE OVER 46,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171273January 21, 2019
ELECTRICAL SYSTEM
MY DRIVER'S SIDE DOOR TO MY 2012 JEEP LIBERTY CAUGHT FIRE. THE DOOR STARTED TO SMOKE ONCE I STARTED THE IGNITION. I SMELLED A BURNING SMELL AND THEN I NOTICE SMOKE COMING OUT OF THE DRIVER SIDE WINDOW SEAL. I PULLED OFF TO THE SIDE OF THE ROAD, AND TURNED OFF THE IGNITION. I NOTICE THE SMOKE CONTINUED TO WORSEN EVEN THOUGH I TURNED OFF THE IGNITION. THE SMOKE BECAME SMALL FLAME QUICKLY. I CRAWLED TO THE PASSENGER SIDE OF THE CAR TO EXIT. I CALLED 911 THE FIRE DEPT WAS DISPATCHED TO PUT OUT THE FIRE. ONCE THEY GOT THERE THEY REMOVED THE BATTERY CABLES FROM THE BATTERY UNDER THE HOOD SPRAYED THE WHOLE ENTIRE JEEP INSIDE AND OUT. ITS WAS SCARY TO KNOW SOMETHING I WORK SO HARD TO HAVE AND PAY FOR CAUGHT ON FIRE LIKE THAT. I CAN'T BELIEVE THAT I WAS DRIVING AROUND IN SOMETHING THAT WAS A FIRE HAZARD AND UNSAFE. THANK GOD I SURVIVED THROUGH SOMETHING SO DANGEROUS. ALL OF THIS TOOK PLACE ON A CITY STREET. I WASN'T ABLE TO RECOVER MUCH OF MY BELONGINGS BECAUSE OF ALL THE WATER THAT WAS USED BY THE FIRE DEPARTMENT TO PUT THE FIRE OUT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11171090January 20, 2019
SUSPENSION
MY VEHICLE SHOULD BE INVOLVED IN RECALL U38 WITH REAR SUSPENSION CORROSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170540January 17, 2019
SEAT BELTS
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE THE VEHICLE WAS IN MOTION, THE DRIVER'S SEAT BELT BECAME UNFASTENED. THE SEAT BELT WARNING INDICATOR ILLUMINATED WITH A CHIME EACH TIME THE FAILURE OCCURRED. THE FAILURE OCCURRED MORE FREQUENTLY OVER THE PAST THREE MONTHS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND HAD NOT ISSUED ANY SEAT BELT RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170618January 17, 2019
AIR BAGS, VEHICLE SPEED CONTROL
AIR BAG INDICATOR LIGHT REPEATEDLY TURNS ON AND OFF DURING VEHICLE OPERATION. WHEN THE SPEED CONTROL WAS ACTIVATED, WHILE DRIVING ON THE INTERSTATE, THE VEHICLE CONTINUALLY ACCELERATED ALMOST CAUSING LOSS OF CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170668January 17, 2019
ELECTRICAL SYSTEM
THE RADIO KEEPS SKIPPING WHILE PLAYING THE RADIO, CDS AND DURING BLUETOOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170227January 15, 2019
POWER TRAIN
FRONT DRIVESHAFT IS VIBRATING AND IN NEED OF REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170010January 14, 2019
FUEL/PROPULSION SYSTEM
WHILE FILLING UP THE GAS TANK, THE PUMP AUTOMATIC SHUT OFF IS TRIGGERED SEVERAL TIMES BEFORE THE TANK IS FULL AND AS A RESULT, GAS ENDS UP SPEWING BACK OUT OF THE TANK RUNS DOWN THE SIDE OF THE VEHICLE TO THE GROUND CREATING A POTENTIAL FIRE HAZARD. IT SEEMS LIKE THE GAS TANK IS UNABLE TO VENT THE AIR OUT QUICKLY ENOUGH SO THE GAS COMES BACK OUT OF THE TANK FILL TUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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