Jeep Liberty Complaints

8,882 consumer complaints on file.

#10552239November 14, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER'S SIDE FRONT FENDER SUDDENLY DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER AND NO REPAIRS WERE PERFORMED ON THE VEHICLE. THE DEALER DID NOT STATE WHAT CAUSED THE FENDER TO DETACH FROM THE VEHICLE. THE CONTACT CALLED THE MANUFACTURE AND WAS INFORMED THAT THERE WAS NO RECALLS FOR THE VEHICLE REGARDING A DEFECTIVE FENDER. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552340November 13, 2013
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO THE NEGATIVE ATTITUDE FROM SERVICE ADVISOR AT DEALERSHIP, REGARDING THE RECALL. *SMD THE CONSUMER WAS INFORMED THE PROCEDURE WOULD TAKE ALL DAY. RECALL # 12V527000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552139November 13, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER, THE DEALER INFORMED HER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG) HOWEVER, THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT AVAILABLE. THE DEALER ALSO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO THE DRIVE DUE TO THE ALARM THAT INDICATED THAT THE AIR BAG WAS DEFECTIVE WOULD SOUND CONSTANTLY. THE DEALER ADVISED THE CONTACT THAT WHEN THE ALARM WOULD SOUND, THE CHANCES OF ERRONEOUS AND SPORADIC AIR BAG DEPLOYMENT WOULD INCREASE. IN ADDITION, THE DEALER ADVISED THE CONTACT THAT THE CLOCK SPRING WAS DEFECTIVE AND WOULD NEED REPLACING HOWEVER ONCE REPLACED, THE FAILURE PERSISTED AND THE AIR BAG ALARM CONTINUED TO SOUND. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY DID NOT HAVE A REMEDY AVAILABLE TO CORRECT THE FAILURE. THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551920November 12, 2013
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 40,000. UPDATED 12/17/13*LJ THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. UPDATED 12/18/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552004November 12, 2013
FUEL SYSTEM, GASOLINE
UNABLE TO GET VEHICLE FIXED UNDER - RECALL N46 [email protected] HAS RESPONDED TO MY REQUEST WITH THE FOLLOWING: THANK YOU FOR CONTACTING THE JEEP CUSTOMER ASSISTANCE CENTER. WE WOULD LIKE TO APOLOGIZE FOR THE DELAY [XXX]. WE HAVE PROPOSED A SOLUTION TO THE CONCERN TO NHTSA. CURRENTLY, WE ARE WAITING FOR NHTSA'S CONCURRENCE OF THE PROPOSED RESOLUTION. UNTIL WE HAVE NHTSA AUTHORIZATION STATING THAT THE PROPOSED REPAIR IS SUITABLE, UNFORTUNATELY, WE ARE IN THE SAME SITUATION THAT YOU ARE. WE ARE WAITING. : CUSTOMER SERVICE REPRESENTATIVE JEEP CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THEFOLLOWING INFORMATION: REFERENCE NUMBER:[XXX] EMAIL CASE NUMBER: [XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM8343780V82661L0KM& PLEASE APPROVE THE PLAN TO REPAIR THE VEHICLES SO THAT JEEP CAN BEGIN REPAIRING VEHICLES. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551791November 11, 2013
FUEL SYSTEM, GASOLINE
EVERY TIME I FUEL UP, IF I LEAVE IT FILLING UP AUTOMATICALLY, GAS SPEWS OUT WHEN IT GETS TO FULL AND GOES EVERYWHERE. EVEN IF I AM TRYING TO WATCH THE GALLONS AND STOP BEFORE IT GETS TO FULL, IT STILL SPEWS EVERYWHERE. I THOUGHT THIS WAS SPECIFIC TO MY VEHICLE, BUT I'VE NOW SEEN HUNDREDS OF REPORTS ON THE INTERNET REGARDING THE VERY SAME ISSUES WITH THIS YEAR AND MODEL OF JEEP, PLUS MANY OTHER YEARS AND MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551809November 11, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A JEEP LIBERTY (2004, 2WD, V6) AND HAVE A PROBLEM WITH THE HEADLIGHTS TURNING OFF FOR A SECOND AND THEN BACK ON FOR NO APPARENT REASON. WHEN THIS HAPPENS THE RELAY CAN BE HEARD OPENING AND CLOSING. UNFORTUNATELY I HAVE NOT BEEN ABLE TO FIND AN ACCURATE ELECTRICAL SCHEMATIC (THE ONE IN THE HAYES BOOK DOES NOT SEEM TO AGREE WITH THE WIRING IN THE CAR). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551619November 9, 2013
FUEL SYSTEM, GASOLINE
THE METAL STRAPS HOLDING THE GAS TANK TO THE FRAME OF THE CAR BROKE. I DON'T KNOW HOW LONG THIS HAS BEEN THE CASE. IN ALL THE YEARS I'VE DRIVEN CARS (~50) I'VE NEVER HAD THIS HAPPEN. THERE IS A 2013 RECALL ALREADY ON THIS GAS TANK ISSUE, BUT MY CAR WAS NOT LISTED AS ONE TO BE LOOKED AT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551390November 7, 2013
POWER TRAIN
THE TRANSMISSION FAILS TO ENGAGE FROM NEUTRAL TO FIRST GEAR, OR WHEN SLOWING DOWN AND DOWN SHIFTING FROM SECOND TO FIRST. WHEN IT DOES ENGAGE, IT JOLTS FORWARD AT A HIGHER SPEED WHICH COULD A) CAUSE ME TO HIT ANOTHER CAR; B) ALLOW ANOTHER CAR TO HIT ME AS I AM NOT MOVING; C) ROLL BACKWARDS DOWN A HILL AS THE TRANSMISSION DID NOT ENGAGE AND CAUSE ME TO GET INTO AN ACCIDENT. JEEP IS AWARE OF THIS PROBLEM, BUT IS DOING NOTHING TO FIX OR RECALL THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551131November 6, 2013
FUEL SYSTEM, GASOLINE
WHEN FILLING GAS, THE GAS SPLASHES BACK ON THE PUMPERS HAND AND FENDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551186November 6, 2013
AIR BAGS
NOT LONG BEFORE RECEIVING AN "INTERIM NOTIFICATION LETTER" FROM CHRYSLER RE: SAFETY RECALL M35/NHTSA 12V-527, MY JEEP'S AIR BAG LIGHT WOULD COME ON WHILE I WAS DRIVING DOWN THE ROAD. ABOUT JAN 2013 I RECEIVED THE INTERIM NOTIFICATION LETTER TELLING ME THAT MY "OCCUPANT RESTRAINT CONTROL MODULE. . .HAS A SMALL CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION. WHEN I RECEIVED THIS NOTIFICATION I CALLED MY LOCAL JEEP DEALER, INTERSTATE DODGE-CHRYSLER IN WEST MONROE, LA. I WAS TOLD THEN AND EVERY MONTH SINCE THAT CHRYSLER HAD NOT SENT THEM THE NEEDED PART. ON JUN 14, PARTS MGR NAMED STEVE TOLD ME THAT THE PART WAS EXPECTED THIS PAST MONTH BUT HAS NOT YET ARRIVED. HE PROMISED TO CALL ME WHEN IT WAS RECEIVED BY INTERSTATE DODGE. HAVING NOT HEARD FROM HIM, ON JULY 31 I CALLED HIM AGAIN. I LEFT A MESSAGE WHICH HAS YET TO BE RETURNED. ABOUT TWO WEEKS AGO I RECEIVED A SECOND NOTIFICATION FROM CHRYSLER WHICH SEEMED TO INDICATE THAT THE NEEDED PARTS WERE NOW AVAILABLE. I CALLED INTERSTATE DODGE AND SCHEDULED THE SERVICE WORK FOR THIS RECALL. THEY DID THE WORK TODAY, 11/6/13. I WAS CALLED AND TOLD THE ISSUE HAD BEEN REPAIRED. I PICKED UP THE JEEP AND DROVE IT HOME. I HAVE DRIVEN IT AGAIN ONLY TO SEE THAT THE REPAIR WAS APPARENTLY NOT COMPLETED. THE AIR BAG LIGHT CONTINUES TO COME ON AND STAY ON. I CALLED INTERSTATE DODGE A FEW MINUTES AGO AND WAS TOLD THAT THEY DID THE RECALL WORK AND THAT THE AIRBAG LIGHT ON THE DASH IS RELATED TO ANOTHER CAUSE. OF COURSE, I WOULD BE REQUIRED TO RETURN MY JEEP AND PAY AN UNDISCLOSED FEE FOR THIS REPAIR. I SHOULD HAVE BEEN TOLD OF THIS CONTINUING PROBLEM WHEN I PICKED UP MY VEHICLE. I WAS NOT. I DO NOT TRUST INTERSTATE DODGE WHEN THEY TELL ME THEY DID THE RECALL WORK. I DO NOT BELIEVE I SHOULD HAVE TO PAY FOR THEM TO REPAIR MY AIR BAG ISSUE SINCE THIS WAS THE ISSUE TO BE ADDRESSED BY THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550244November 5, 2013
AIR BAGS
2003 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551020November 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE CONTACTED AND WERE UNABLE TO PROVIDE A DATE WHEN THE PARTS WILL BE AVAILABLE. THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550470November 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE MALFUNCTION ALSO RECURRED WHEN THE VEHICLE WAS BEING DRIVEN AT ANY SPEED. NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS ASSOCIATED WITH THE FAILURE; HOWEVER, THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550483November 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED; THEREFORE, THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THE AIR BAG WARNING ILLUMINATION WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550488November 1, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 15 MPH, THE PASSENGER SIDE WHEEL FELL OFF CAUSING THE VEHICLE TO COME TO A COMPLETE HALT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE UPPER BOLT JOINT FRACTURED DUE TO CORROSION. AS A RESULT, THE UPPER CONTROL ARMS AND BOLT JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION ). THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 91,000. UPDATED 01/31/2014*LJ THE CONSUMER STATED CHRYSLER DID NOT HONOR THE RECALL. THE CONSUMER WAS INFORMED THE VEHICLE WAS NOT COVERED UNDER THE RECALL, BECAUSE THE VEHICLE WAS BUILT OUTSIDE OF THE DATES OF THE RECALL. THE CONSUMER WOULD LIKE FOR THE DATES OF THE RECALL, TO BE EXPANDED. UPDATED 02/04/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550491November 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 119,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10550496November 1, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE CONTACT RECEIVED A NHTSA RECALL CAMPAIGN ID NUMBER 13V282000 (AIR BAGS , ELECTRICAL SYSTEM); HOWEVER, THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 16,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550516November 1, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AT NIGHT, A CLICKING SOUND EMITTED INSIDE OF THE VEHICLE AND THE HEADLIGHTS BEGAN TO ILLUMINATE INTERMITTENTLY. THE FAILURE RECURRED TWICE A WEEK ON AVERAGE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE HEADLIGHT ASSEMBLY SWITCH WAS REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR WAS PERFORMED. THE CURRENT FAILURE WAS NOT REPAIRED BECAUSE THE SERVICE WARRANTY EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550549November 1, 2013
FUEL/PROPULSION SYSTEM
GASOLINE SPILLS OUT OF THE VEHICLE'S FUEL FILLER NECK UPON COMPLETION OF A FULL TANK REFILLING. INITIALLY, THIS SEEMED TO OCCUR INTERMITTENTLY WITHOUT REGARD TO GAS STATION OR PARTICULAR FUEL PUMP. NOW AT 114,000 MILES, THIS HAPPENS AT EVERY FILL UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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