Jeep Grand Cherokee Complaints (2024)

277 consumer complaints on file.

#11774404October 29, 2026
STEERING, LANE DEPARTURE: ASSIST
The steering wheel intermittently sticks, binds, or locks up while driving down a straight road or curves on the freeway, going 65-75mph down highway 5 as well on highway 17. It made it very difficult to maintain a straight path. No dashboard warning lights, error codes, or chimes appear when the failure occurs. It feels like you are fighting with the steering wheel because it forcefully pulls right but when trying to correct it by moving left, it continues trying to go left. I have to move it back to the right to avoid hitting cars or walls and it takes a lot of effort to maintain a steady, straight path. This happens intermittently whether the lane assist is turned on or off. The vehicle was taken to dealership but they were unable to duplicate the issue and no repairs were performed, leaving the issue unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774267October 28, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
I lease a 2024 Jeep Grand Cherokee 4xe. Since XXX, the vehicle jerks and surges unexpectedly while driving. It happens almost daily, at speeds from 10mph to 30mph, during acceleration. The jerking is abrupt and hard to predict. It affects my control of the vehicle in traffic and when merging, and I am concerned it could cause a rear-end collision. I have taken the vehicle to Salerno Duane Jeep 6 times for this problem: XXX. Each time the dealer recorded "cannot replicate". Repair orders show the vehicle was driven as little as 1 mile during some visits, and one order states a 10-mile road test while the odometer shows 1 mile. The most recent visit began XXX. After 9 days and 20 test miles, the dealer again reported it could not replicate the problem. I have requested they keep the vehicle until it can be replicated. I have recorded multiple videos of the jerking as it happens and gave them to the dealer. During the service on XXX, the vehicle also set fault code P0BBE-00 (hybrid battery pack voltage variation) and required a hybrid battery replacement, with a 5-week wait for parts. The jerking lessened after the repair but has since gotten continually worse. No repair has been made for the jerking. I am asking the NHTSA to review this complaint for a possible safety defect in the 4xe powertrain or hybrid system. I am linking a shared folder of videos of this happening across multiple months and dates, different times of day, etc. The link is also in a PDF attached to the complaint. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773835October 26, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am reporting repeated, sudden losses of motive power at highway speeds in my 2024 Jeep Grand Cherokee 4xe (PHEV). The vehicle's propulsion, electrical, and engine systems completely shut down without warning, causing the car to randomly stop while cruising at 60 mph on the highway, creating an immediate and severe crash risk. Despite the authorized dealership (David Auto of Glen Mills, PA) claiming that all outstanding safety recalls regarding drive power loss were resolved, the defect has actually worsened. This critical failure has occurred on at least three separate occasions recently: Late September 2026: Initial sudden power loss while cruising at 60 mph on the highway. [XXX]: Second instance of sudden power failure at 60 mph on the highway. [XXX]: Third instance of complete power loss at 60 mph on the highway. The vehicle was carrying four occupants at the time, significantly compounding the severe safety hazard. The manufacturer and authorized dealerships have failed to permanently rectify this dangerous defect, and the authorized recall remedies, stated complete, clearly have not or did not fulfill the obligations of safety and what was notified and communicated to me by Stelantis FCA (JEEP). As you may know, the ongoing, unresolved hazard is currently the subject of an active breach of warranty lawsuits and actively litigated. The vehicle is unsafe to operate on on highways due to these unpredictable hybrid powertrain shutdowns randomly at highway speeds, capping mph at 60 even if you are going 70+, and flooring the car in a passing lane or attempting to avoid other cars. It needs further investigation, and is a known issue apart of the hybrid systems failure and subsequent recalls yet no resolutions. ADDITIONALLY NO warning lights came on when this occurred. Video and 1st and 2nd person witnesses were taken as this is the 3rd time its occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773865October 26, 2026
FUEL/PROPULSION SYSTEM, ENGINE
While driving on the freeway - the cars hybrid system shut off altogether and wouldn’t go above 60mph. This was during maneuvers in traffic that cause severe concern for passengers in the car including my [XXX] daughter and wife, along with other nearby drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773532October 25, 2026
UNKNOWN OR OTHER
My jeep had locked me out with my [XXX] in the car. The keys were on the seat and the doors had locked with my baby in the car seat. I tried using the jeep app to unlock the doors and was unsuccessful. So I then called the jeep connect assistance phone number and they were unable to unlock the doors as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770734October 13, 2026
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I own a 2024 Jeep Grand Cherokee 4xe that has experienced a recurring safety issue involving unexpected deceleration and loss of acceleration while driving. The vehicle unexpectedly slows down and will not accelerate beyond approximately 60 mph, creating a potentially dangerous situation, particularly on highways when merging, passing, or keeping up with traffic. The vehicle has also displayed a “Service 4WD System” warning. The dealership diagnosed diagnostic trouble code C1463, “Front Axle Disconnect Control – Unexpected Operation,” and recommended replacing the front axle disconnect actuator/motor. The estimated repair cost was approximately $1,054. The dealership subsequently replaced the part, but the same problem occurred again afterward. This indicates that replacing the recommended component did not resolve the underlying issue. During these incidents, the vehicle’s ability to accelerate is severely limited, and turning the vehicle off and restarting it has sometimes restored normal operation. The recurrence of this issue despite the repair raises serious concerns about the vehicle’s reliability and safety. I am concerned that this defect could cause a crash or place the driver and other motorists at risk, especially when the vehicle unexpectedly loses speed in highway traffic. I am requesting that NHTSA investigate this recurring loss-of-power and unexpected-deceleration issue in the 2024 Jeep Grand Cherokee 4xe and determine whether other vehicles are experiencing the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770965October 13, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle experienced a sudden loss of motive power at highway speeds without warning. The vehicle lost total propulsion at 60mph with zero dashboard error text or warning lights. Driver pressed fully on gas pedal to avoid activating the regenerative braking system. Driver pumped gas pedal but no response from vehicle. Vehicle began to lose speed while operating on an Interstate Freeway in the dark (between 6a - 7a). Driver began shifting into Neutral and back to Drive which only restored power for one second before cutting out again. There are no text errors or engine indicating warnings or alerts. Vehicle stalled and driver put on hazards and slowly made way to the shoulder and nearest exit ramp which was ~2 mile from event start to exit ramp. Event happened September 18, 2026. Another identical event on the same stretch of Interstate reoccurred on October 2, 2026 which prompted owner to take to the dealership for diagnostic. Jeep dealership was unable to diagnose or duplicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770670October 12, 2026
ELECTRICAL SYSTEM
Full body electrical was replaced. System completely failed 2nd time leaving me stranded at work. First time it failed was at the car was Tiger Express Mt [XXX]. The vehicle eventually came back up after 8hrs of being stranded at the car wash for 2 days later the vehicle wouldn't start at all 11pm at CIC Wellsfargo campus on [XXX]. Vehicle was towed to Hendricks Jeep Dodge and Ram 9.8 and returned to me 10.9 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770694October 12, 2026
ELECTRICAL SYSTEM
The car has died 5 times in the past two years. It was bought brand new off the lot. Dealership says it is always an electrical/battery issue and then the car dies again. The car gets towed to the dealership each time and full inspections done. The car has been unusable for 20+ days out of 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769936October 8, 2026
ELECTRICAL SYSTEM, ENGINE
Statement of Complaint: I am writing to file an official consumer protection complaint regarding a 2024 Jeep Cherokee 4xe that I recently leased. Throughout the duration of my lease possession, the vehicle suffered from persistent safety defects and unresolved manufacturer recalls that severely impacted its safety, reliability, and drivability. Despite multiple attempts to address these critical factory defects, the vehicle remained unreliable. On October 3, 2026, the vehicle was repossessed. I contend that the manufacturer and financing institution failed to provide a safe, merchantable vehicle as agreed upon in the lease contract, and that the financial loss and subsequent repossession stem directly from the vehicle’s manufacturing failures. Requested Resolution: I am requesting that the Attorney General's office investigate the consumer practices surrounding this lease. I am seeking a fair partial refund of the lease payments made while operating a known defective vehicle, as well as an equitable mediation of any outstanding post-repossession balance claims being made by the lender.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769661October 7, 2026
ENGINE
As I drove on the interstate, a warning came up saying that my vehicle speed may be limited. Almost immediately after the engine shut off completely and the gearbox locked. The dash said to press the brake and the on/off button, but when I tried it wouldn't work and a notice came up on the screen that I couldn't do that because I wasn't in park. My engine would not turn back on, and I had to coast to the side of the rode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769256October 6, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
The whole vehicle is a safety issue. Have to park outside, cannot charge due to Manufacturer for safety. Numerous electrical issues with braking, electric and emergency braking. Have more pictures of messages with miles below it. Also a few more repair records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767549September 28, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER, POWER TRAIN
My vehicle is subject to three safety recalls: 78C / NHTSA 25V‑766 (Engine Fire Risk) 68C / NHTSA 25V‑741 (High Voltage Battery Defect) NHTSA 25V‑576 (Battery Pack Control Module microprocessor overload) Because of the fire risk, I was unable to park in my driveway for approximately two months, resulting in loss of use. During this same period, the vehicle could not be charged, eliminating the hybrid functionality and forcing me to rely solely on gasoline. After recall remedies were performed, the vehicle’s performance and safety degraded significantly: Electrical / Hybrid System Failures: Hybrid battery capacity reduced Vehicle no longer charges itself while driving Air conditioning output reduced Engine idles excessively high 12‑volt battery warning showing “<1%,” creating risk of no‑start and electrical instability Electronic doors fail to lock/unlock reliably Hatchback foot‑activation sensor works intermittently Radio has remained on after vehicle shutdown Windshield wipers do not respond to rain sensor, causing dangerous visibility delays Display / Camera Failures: Display screen randomly changes or freezes Screen turned completely off when shifting into reverse, eliminating the backup camera view Transmission / Drivability Issues: Loud, jerky downshifting Delay engaging when shifting into drive These issues are ongoing and affect multiple safety‑critical systems including propulsion, electrical stability, visibility, and rear‑view camera functionality. The vehicle does not meet the expected performance of the Overland Hybrid 4xe and is unreliable and unsafe to operate. I am requesting NHTSA review due to repeated electrical failures, hybrid system malfunction, loss of use, and safety‑critical defects following recall remedies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763174September 9, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While travelling on [XXX] in [XXX], and exiting on to I-80 [XXX] the vehicle failed to accelerate past 60mph almost causing a major accident during high traffic. The vehicle failed to respond above 60 in Hybrid and E-Save mode and I had to exit immediately. This incident is following 12 recalls with the vehicle (2024 Jeep GC Plug-in Hybrid 4xe). The vehicle is currently at Salt Lake Valley under major engine repair and a claim was submitted to Jeep Customer Care. No warning messages occurred at the time of the incident. I have not been told what actually happened or the reason for the failure from Salt Lake Valley Jeep. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759787August 26, 2026
STEERING, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while test driving at an undisclosed speed, an unknown warning light flashed on the instrument panel. The dealer informed the contact that the battery was low and that the light had been replaced, while also informing the contact that the vehicle had experienced difficulty starting prior to purchase. Days later, upon starting the vehicle, all warning lights illuminated and the vehicle stalled. The vehicle was towed to the dealer, but the dealer was unable to determine the cause of the failure, cleared the codes, and returned the vehicle; however, the failure recurred. While driving, the steering wheel became inoperable, causing the driver to lose steering control, and the vehicle crashed into a Ford Mustang. A red steering warning light illuminated. A police report was filed. There were no reported injuries, airbag deployment, or fire. The vehicle was returned to the dealer, where it was determined that the vehicle was undrivable, could not be inspected in the service bay, required an unknown replacement part, and that the steering wheel computer failed to communicate. The manufacturer was notified of the failure and advised the contact that the vehicle did not qualify under the lemon law, prompting the contact to report the issue to the Attorney General, who referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11758528August 21, 2026
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. The dealer was able to restart the vehicle; however, the vehicle failed to charge. The dealer informed the contact that a STAR case was filed and was pending manufacturer assistance. The dealer later informed the contact that the vehicle was repaired and that recall repairs for NHTSA Campaign Numbers: 25V766000 (Engine) and 26V328000 (Air Bags) were completed; however, the charging failure persisted. The contact stated that upon starting the vehicle, the "Service Hybrid System" message and wrench warning light illuminated. The vehicle was towed to Country Chrysler Dodge Jeep Ram (2158 Baltimore Pike, Oxford, PA 19363), where the contact was informed that the cause of the failure could not be determined. Additionally, the dealer informed the contact that NHTSA Campaign Numbers: 25V766000 (Engine) and 26V328000 (Air Bags) were still incomplete. The contact stated that the first dealer fraudulently provided a service report stating the recall repairs were completed when they were not completed. The manufacturer was contacted several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756082August 10, 2026
POWER TRAIN
My 2024 Jeep Grand Cherokee suffers from an intermittent but severe 2-to-3-second acceleration lag as well as lunging when attempting to accelerate. This occurs specifically during low-speed or rolling left-hand turns, or when accelerating from a complete stop to execute a left turn across traffic. When the accelerator pedal is depressed to clear the intersection, the engine and transmission momentarily fail to provide propulsion, leaving the vehicle stranded mid-intersection. This defect represents an immediate, severe collision hazard. Because the power cuts out while the steering wheel is turned, I have experienced multiple near-miss accidents where oncoming traffic had to slam on their brakes to avoid a broadside/T-bone collision. The dealer has not yet been able to permanently resolve this dangerous, unpredictable loss of driving power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755636August 8, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “Service Hybrid System Required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, EV-mode, and Hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in Hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755545August 7, 2026
UNKNOWN OR OTHER
Seeking clarification that there is no current issued related to the 2024 Jeep Grand Cherokee Pipe; This is Attorney [XXX] Submitting Such on behalf of client, [XXX]; Formal Notices also issued to: FCA US LLC Customer Center [XXX] [XXX] – [XXX] National Highway Traffic Safety Administration [XXX] [XXX] [XXX]'s Chrysler Dodge Jeep RAM of Kirkland [XXX] [XXX] [XXX] Chrysler Dodge Ram [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754335August 2, 2026
UNKNOWN OR OTHER
As I was merging onto the highway my sunroof combusted without any impact that would cause it. Upon inspection there was no item that hit the glass, the glass shattered entirely across the entire pane and broke apart ( not just spiderwebbing, there was glass falling into the sun roof visor)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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