Jeep Grand Cherokee Complaints (2023)

505 consumer complaints on file.

#11774326October 28, 2026
FUEL/PROPULSION SYSTEM
After receiving the 68C update my vehicle has had a constant power drain from the high voltage battery that lessens the advertised mileage in all electric mode. In addition, the power output in all electric mode is severely reduced and poses a safety issue when attempting to merge into traffic or when having to accelerate to avoid a hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774116October 27, 2026
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
On October 23, 2026, my 2023 Jeep Grand Cherokee 4xe unexpectedly lost propulsion. Before this incident, it intermittently shifted very harshly at 40–60 mph while I maintained steady accelerator pressure. That day, a “SERV 4WD” warning appeared and the vehicle tugged and jerked during turns. As I pulled into a parking space, it lost the ability to move. I turned it off. After waiting, I restarted it; there was a very loud thunk, and it suddenly lurched forward. The check-engine and brake warning lights illuminated, and it still would not move. When the tow truck driver restarted it, the loud thunk happened again. He was eventually able to reverse and move the Jeep a few feet onto the tow truck. He said it appeared to be staying in electric mode rather than transitioning to hybrid operation, although this was not a confirmed diagnosis. The Jeep was towed to an authorized dealership. The dealership says diagnostic scans pass and it cannot reproduce the failure. No cause or repair has been identified. My Jeep app shows safety recall 78C (NHTSA 25V-766), related to possible engine failure and loss of propulsion, with the status “Parts Unavailable.” The dealership told me its scan indicates my vehicle does not need the recall, but has not clearly explained why. I do not know whether the recall caused this incident. I have opened a case with Jeep Corporate. I am concerned this unexplained loss of propulsion and sudden forward lurch could recur in traffic and cause a crash. I request that NHTSA document and review this potential safety defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773867October 26, 2026
UNKNOWN OR OTHER
There has been repetitive recalls on the rear coil spring for my vehicle. There is another open recall on it AGAIN with no remedy as of now. My vehicle is making the same noise it was before when this happened and was to “supposedly be fixed under the recall.” I’ve contacted Jeep corporate and they were no help at all. All they wanted to do was write me a check for two of my car payments. This is unbelievable to have to be driving a car with this same recurring issue! The recall states that the vehicle could crash without prior notice/ warning!! I need some assistance in this case - recall number NHSTA 26V-562 is the current one and the prior ones was 26V-051 and 23V-413 and 23V-352.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773365October 24, 2026
ELECTRICAL SYSTEM
The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX] AI Overview The radio and infotainment system in the 2023 Jeep Grand Cherokee (running the Uconnect 5 system) frequently fails due to software bugs, failed over-the-air (OTA) updates, or telematics and hardware glitches that cause freezing, black screens, or continuous reboot loops . [1, 2, 3] Common Symptoms Screen Freezing or Blackouts: The display locks up on the Jeep logo, turns completely black, or stops responding to touch. Loss of Cabin Controls: Because Uconnect controls climate and heated seats, a freeze can lock out temperature adjustments. Audio Glitches: Random popping, crackling, loud hums, or complete audio dropouts. Connectivity Drops: Constant disconnections from wireless Apple CarPlay, Android Auto, or Bluetooth. Failed OTA Updates: A corrupted background software update can brick the unit, leaving it stuck on an Android recovery screen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773400October 24, 2026
ENGINE, ELECTRICAL SYSTEM, SUSPENSION
Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772908October 22, 2026
AIR BAGS
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle was struck on the front driver's side in a four-vehicle crash. The front driver’s side air bag failed to deploy. The contact believed that the air bag should have deployed due to the location of the impact. The vehicle was deemed a total loss by the insurance. The contact stated that a Police report was filed but not provided. The vehicle was towed to an impound lot. The contact stated that medical attention was received for a knee injury. An MRI was taken and detected a dislocated knee injury that required therapy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11772679October 21, 2026
SUSPENSION
On [XXX], while traveling southbound on [XXX] south of Santee, South Carolina, my vehicle lost its passenger-side rear coil spring. I was towing a trailer and initially attributed the vehicle's low rear stance to the trailer’s weight. After arriving in Bluffton and returning the trailer, the rear remained low. I looked underneath the vehicle and discovered the missing spring. On [XXX], AutoNation CDJR Hilton Head confirmed the missing spring and refused to let me drive the vehicle, warning that doing so put me in grave danger. The repair cost exceeded $1,300. A detached rear coil spring presents an evident safety hazard: it can compromise the vehicle's handling and control, and the spring itself can become a dangerous roadway obstacle or projectile, threatening other motorists. I subsequently received a recall notice addressing this issue—the third rear coil spring recall since production of this model year began. Jeep has refused reimbursement because the incident occurred before the recall. Jeep has also refused to acknowledge that the driver-side rear coil spring still requires inspection and any necessary repair under the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772269October 19, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
the rear cross traffic warning and blind spot warning DO NOT ALARM if you have an iphone connected to Carplay when you start the car and that iphone is on silent. I would think that a critical safety feature like this would be completely separate from connected devices. I almost backed into a child crossing on a bike because of this failure. I contacted Jeep to let them know of this issue and got a vague email saying Jeep had evaluated the situation and declines to buy my vehicle back (which I never requested, I just want them to fix this safety issue). We have two jeep grand cherokees in our household, a 2023 and a 2021 and both vehicles have the same issue. It fell on deaf ears with Jeep from a concerned consumer, I hope you can address if further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771570October 16, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving in active traffic at approximately 6 PM, our 2023 Jeep Grand Cherokee 4xe experienced a catastrophic, sudden loss of propulsion/driving power with no prior warning. The vehicle would not switch to gas, completely died, and refused to restart even in e-Save mode. A dashboard warning appeared: 'plug in vehicle for battery conditioning.' We were stranded in an active lane of travel and nearly rear-ended before securing police assistance (911 call) and a AAA tow. This directly mirrors known safety risks regarding sudden loss of power (Recall 78C / NHTSA 25V766) and high-voltage battery failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771644October 16, 2026
SUSPENSION
I received a letter that there was a recall on my vehicle. The letter also stated there was no remedy and that all cars may not be effected. I took my car to the dealership and had it checked out and learned one of the rear coil springs is indeed bowed out and not particularly safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771418October 15, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the remedy parts were not yet available to complete the recall repair. A dealer was contacted and confirmed that the remedy parts were not yet available. The dealer referred the contact to the manufacturer for further assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue and offered to have the contact pay out of pocket for the repair of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771064October 14, 2026
SUSPENSION
While driving my 2023 Jeep Grand Cherokee Limited at approximately 25 mph in October 2025, the right rear coil spring unexpectedly ejected from the vehicle. I immediately felt the vehicle drop and become unstable. Although I was able to maintain my lane, I believe the relatively low speed was an important factor in my ability to maintain control. I subsequently retrieved the detached coil spring from the roadway and photographed the components and affected suspension. This failure occurred despite the vehicle having previously completed FCA safety recall 64A on July 17, 2023. An authorized Jeep dealership later confirmed that the right rear coil spring and isolators were missing and replaced the components under my extended service contract. I was required to pay a $250 deductible. I am concerned that the vehicle experienced the precise safety hazard the original recall was intended to prevent. Had this occurred at highway speeds, the potential consequences could have been substantially more severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771144October 14, 2026
EXTERIOR LIGHTING
My vehicle auto high beams do not work when in the auto position this is a similar issue to recall 12b that my vehicle was not included in!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771211October 14, 2026
AIR BAGS
On April 21, 2025, at approximately 6:30 a.m., I was operating my vehicle on a public roadway near the intersection of 98th Street and Indiana Avenue in Lubbock, Texas. While I was traveling at approximately 45 miles per hour, another driver operating a pickup truck pulled out of a grocery store parking lot directly into my path of travel. The truck entered the roadway in front of my vehicle, leaving me unable to avoid a collision. The front of my vehicle struck the side of the pickup truck, resulting in a significant T-bone collision. Following the accident, the driver of the pickup truck admitted that he had been eating a breakfast burrito and had looked to his right but failed to look to his left before pulling into the roadway. VEHICLE DAMAGE AND AIRBAG FAILURE The collision resulted in approximately $20,000 in damage to my vehicle. Despite the substantial front-end impact and the approximate speed at which I was traveling before the collision, the airbags in my vehicle did not deploy. The failure of the airbags to deploy during this collision raises serious concerns regarding the proper operation of the vehicle’s supplemental restraint system and whether the airbags functioned as designed. I am requesting that the circumstances of this accident be reviewed to determine whether the failure of the airbags to deploy was the result of a defect, malfunction, or other failure of the vehicle’s safety systems.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11770356October 10, 2026
POWER TRAIN, ENGINE, STEERING
I am writing to formally request a review of an unresolved safety recall on my 2023 Jeep Grand Cherokee. I recently received a notice regarding safety recall 89D/NHTSA 26V-562, which indicates a serious rear coil spring hazard. Currently, replacement parts are unavailable, still being developed and no remedy has been provided. Because this defect poses a severe safety concern, I cannot safely drive the vehicle. Being left without safe transportation-through no fault of my own-creates an extreme hardship. Under federal standards and manufacturer responsibility, owners should not be stranded or forced to drive unsafe vehicles waiting indefinitely for backordered parts that have been unsuccessfully developed two times already. I am requesting that Jeep corporate authorize a free loaner vehicle or full vehicle buy back at my local dealership; [XXX]. Please contact me promptly at [XXX] with a case reference number and details on how my alternate transportation will be covered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770188October 9, 2026
BACK OVER PREVENTION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to complete the recall repair was not yet available. The dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769612October 7, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while stopped at a traffic light, the vehicle lost motive power and failed to restart. The electrical functions became inoperable. The vehicle was unable to restart, and Police assistance was needed before the vehicle was towed to prevent a crash. A Police report was filed. The contact stated that the failure had occurred on several occasions. The vehicle was previously taken to a dealer, where the battery was replaced; however, the failure persisted. The vehicle was recently towed to a dealer, where it was diagnosed and determined that the array fuse had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure by telephone, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 5,376.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769630October 7, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was stopped at a stop sign, there was a sound as if the vehicle had been rear-ended. The contact became aware that the spring and a rubber mount had detached and fallen from the rear passenger’s side of the vehicle. The contact picked up the parts and moved the vehicle off the road. The vehicle was taken to a certified mechanic, and the contact was informed about NHTSA Campaign Number: 26V562000 (Suspension). The dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769334October 6, 2026
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769284October 6, 2026
STEERING, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
Here is the issue: vehicle sat all evening (an 8 hour shift) in the warehouse parking lot and it misty rained, so probably high humidity as well, the entire time. When I got in it at the end of my shift, and started it, cycling 3 times hoping the issue would clear, it had lost all electric power steering assist. The red steering wheel icon came on, lane‑keep assist disabled, traffic sensing disabled, and ACC showed ‘ACC Unavailable – Service Required.’ I limped the vehicle home - highly unsafe - to a dry somewhat environmentally controlled garage waiting for the roadside assistance tow truck to grab it next morning. When the towtruck driver arrived, he hopped in the vehicle, started it up, and it was as if nothing happened last night this dry, sunny morning. That must be a short somewhere. I spoke with Jordan at Dave Dennis CJDR in Dayton, OH, right away they said they checked it out, found old code U0131, cleared it, were not able to repeat the issue, and come get it. A few days, and much frustration later, I found this FOIA file, uploaded below, along with weblink [XXX] discussing a, quite concerning, to me, "known grounding issue" with "G908A faulty grounding." I have no indication on the below also attached invoice that that grounding issue was ever even checked, so I remain very concerned! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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