Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11772454October 20, 2026
SERVICE BRAKES, ENGINE
I took my vehicle to Vaden Jeep on Chatham Parkway in Savannah, GA for the recall on the brake booster and was told there was a waiting liat to get parts to repair my vehicle. It have been over a year and I still have not received anythi g regarding my brake booster. Also, the recall for the TPIM for my make/model does not seem to be done. My vehicle still acts though it was never done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765200September 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at a slow speed, the A/C unit started blowing warm air, with the battery, ABS, and malfunction indicator warning lights illuminated. The vehicle stalled, and the contact to pulled over to the shoulder. Upon inspection, there was extreme heat and a burning odor coming from the engine compartment. A mobile mechanic jumpstarted the vehicle and the vehicle was driven to the residence. The battery was replaced, but the failure recurred immediately after the next start-up. The contact associated the failure with NHTSA Campaign Number: 17V435000 (Electrical System); however, the dealer confirmed that the VIN was not included in the recall. The failure mileage was approximately 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741195June 1, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731940April 17, 2026
AIR BAGS
The contact owned a 2011 Jeep Grand Cherokee. The contact stated that while driving 40-45 MPH, the vehicle rear-ended another Jeep vehicle stopped at the red light; however, the air bags failed to deploy. The contact mentioned that there was no brake pedal depressed in attempts to stop, therefore the vehicle was going at full speed. The windshield washer fluid warning light was flashing, and there was smoke coming from the driver's side front end of the vehicle after the crash. The contact stated that the radiator was caved in due to the impact. The contact did not sustain major injuries. The vehicle was towed and totaled by the insurance company. A police report was filed. Neither the dealer nor the manufacturer was contacted. The failure mileage was approximately 187,000. The VIN and the License plate numbers were not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11726438March 23, 2026
ENGINE, FUEL/PROPULSION SYSTEM
Car has died while driving 4 times in the last 3 years. Complete loss of power WHILE driving. Lost of power steering, loss of brakes while driving. Chrystler is saying recall was resolved by previous owner but it is still happening. EXTREMELY dangerous. I have paid out of pocket to replace the TIPM (over $3000) and I was not told about the fuel pump relay issue associated and connected with this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723102March 9, 2026
FUEL/PROPULSION SYSTEM
I had a recall for my 2011 Jeep grand Cherokee to repair a faulty fuel pump relay causing hard starting now it’s starting to intermittently do the same thing sometimes starts right up then sometimes will crank a long time before starting. This is what it was doing before they did the recall now it’s doing it again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716050February 5, 2026
ELECTRICAL SYSTEM, ENGINE
On February 3, Tuesday drove home from work. The battery light came on. I Drove to AutoZone and they placed it on Diagnostic reader. The diagnostic reader said that the battery had no charge. They told me I need a new battery. I replaced the battery. The next morning, I placed the jeep into auto start. So the Jeep can warm up. When I went outside, there was smoke coming from underneath the hood of the Jeep. I quickly turn off the Jeep and pop the hood. My husband open the hood and can see smoke coming from the alternator. He turned around to turn off his vehicle that was running. I started to video recording the incident and stopped it right away when I started to see flames coming out of the alternator. My husband and I quick action was to grab snow that was next to the Jeep to throw it onto the alternator to put the fire out. It took multiple piles of snow that the husband went and grabbed the fire extinguisher and sprayed the alternator to extinguish the fire. Once the fire was extinguished. We kept an eye out to make sure everything was good. We left the hood up to cool things down. We called morgan Towing to have the Jeep towed to their location to look at the situation. Morgan Towing picked the jeep up on February 4 Wednesday. They replaced the serpentine belt and the alternator. They called us to let us know the Jeep was done. Picked up the Jeep today, February 5 Thursday. I Drove it literally down the street and I can smell strong odor of smoke along with the battery light came back on. I turned back around and brought it back to Morgan Towing. I called my auto insurance and waiting to hear back from them. I am going to call the Dodge Jeep dealership and see what they have to say if if there’s was any recall on the Jeep. Upon my research so far, I didn’t see no recall but again I’m gonna call the dealership.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11714761February 1, 2026
ELECTRICAL SYSTEM, SUSPENSION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713686January 27, 2026
VEHICLE SPEED CONTROL
The vehicle accelerated on its own unable to control or stop the vehicle
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11711600January 17, 2026
ELECTRICAL SYSTEM
Started Jeep and after driver info cycled through on dash, the battery warning light came on. Battery had been replaced by local Jeep dealer within last 12 months. Contacted dealer, Keller Motors, while sitting in vehicle and made arrangements to drop off. Drove 3 miles to town with light still on. Then seat belt warning light came on and vehicle electrical system suffered complete shut down and would not restart. Got out and detected a smoke smell. Vehicle would not restart. Had vehicle towed to local Jeep dealer and reported issues to service manager. They will look at Jeep next week. Have there been similar incidents reported? Thanks, [XXX] [XXX] [XXX] 2801 PCR [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707985December 31, 2025
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA Campaign Number: 19V813000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that shortly after starting the engine, the vehicle experienced a loss of motive power. The check engine warning light illuminated. The vehicle was towed to the local dealer, where it was repaired under NHTSA Campaign: 17V572000; however, parts were not available for NHTSA Campaign: 19V813000(Electrical System). In addition, the local dealer advised the contact that the vehicle was in need of a fuel pump replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699110November 13, 2025
ENGINE, ELECTRICAL SYSTEM
My check light is blinking and then it stop says I have a random misfire and I done replaced coils spark plugs fuel injectors and I done paid ppl to look at it they none really know what's wrong and I have from my crankshaft sensor all the way up to my cylinder 2 rewired bc my crank wouldn't let my car start got that fixed and I stil have the issue and it just has the misfire and dont know where its coming from..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696630October 30, 2025
ENGINE
My Jeep 2011 Jeep Grand Cherokee was repaired under Recall P54 (NHTSA 14V-530) on October 20, 2016, which was supposed to fix a fuel-pump relay defect that could cause engine stalling. Despite the recall repair, stalling continued and worsened, forcing me to pay $573.56 for an independent repair on July 16, 2024 to restore safe operation. Jeep later issued Recall V62 (NHTSA 19V-813) in 2019, acknowledging that the earlier P54 recall fix was defective and could fail due to silicon contamination. I did not receive notice of V62 until late summer 2025, long after paying for repairs. Jeep denied my reimbursement request, citing lack of prior contact and the fact that repairs were done by an independent shop. This is unfair and contrary to federal recall reimbursement policy, since the defect was safety-related, the original recall fix failed, and Jeep admitted that V62 was issued to correct P54’s failure. I request that NHTSA review this case and ensure Stellantis/Jeep complies with recall reimbursement obligations under 49 CFR §573.13.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692780October 11, 2025
POWER TRAIN
Transfer case chain making terrible noise under the drivers side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687486September 15, 2025
FUEL/PROPULSION SYSTEM
To whom it may concern My 2011 jeep grand Cherokee has a very strong gasoline smell to the point I get dizzy when I’m driving it and a instant migraine Even if the car is parked in my drive way overnight the next morning you can smell gasoline from the outside too Please help me Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683504August 27, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle occasionally stalled while at a complete stop. The contact stated that the vehicle was able to restart after several attempts, approximately 15 minutes. The vehicle was taken to an independent mechanic, where the failure could not be duplicated; however, the contact was informed that the vehicle could be experiencing a fuel pump relay failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included in the recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 158,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682964August 25, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle is stuttering and stalling out due to the computer being broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675099July 21, 2025
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the low battery warning light illuminated and there was heavy smoke coming from under the hood. In addition, there was a burning odor on the interior of the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 14V634000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 89,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672100July 8, 2025
ELECTRICAL SYSTEM, ENGINE
Alternator caught fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11668111June 20, 2025
ENGINE
The engine oil filter housing cooler (part number is: 5184294AE) are made of dissimilar materials (plastic and aluminum) and with normal hot oil temperatures the materials expand and contract at different rates causing failure of the part and leaks. The leak causes loss of engine oil and engine coolant that can sudden engine damage while driving putting the driver and passengers at risk. This seems to affect not only this 2011 Jeep Grand Cherokee vehicle with a 3.6 Liter engine, but almost all 3.6 Liter engines in other Chrysler, Jeep, Dodge, and Ram vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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