Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11760723August 30, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
I am reporting repeated drivetrain and transmission failures involving my 2018 Jeep Grand Cherokee SRT. The problems began with failure of the driveshaft carrier bearing, which was replaced with a brand-new component by an independent mechanic. The transfer case subsequently required replacement and was replaced with a brand-new unit by a reputable dealership. After these repairs, the original transmission mechanically failed at approximately 99,000 miles. I replaced it with a transmission from a 2021 model that had approximately 45,000 miles. That transmission then failed after only approximately 5,000 miles of use in my vehicle. I am now having another transmission installed, meaning my Jeep is receiving its third transmission. By the completion of these repairs, I will have spent more than $20,000 addressing drivetrain and transmission failures. I am concerned that an underlying drivetrain, transmission, electronic/control, or other vehicle-related condition may be contributing to these repeated failures. Replacing major drivetrain components has not resolved the problem, and I am concerned about the safety and reliability of the vehicle. I am also aware of a similar situation involving my niece’s 2021 Dodge Durango R/T with approximately 60,000 miles. Her vehicle is also on its third transmission, with brand-new replacement transmissions being installed under warranty. I am requesting that NHTSA review these repeated failures and determine whether similar transmission or drivetrain problems have been reported and whether they may indicate a safety-related defect or broader pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760741August 30, 2026
AIR BAGS
On XXX, I was involved in a motor vehicle collision on [XXX] in [XXX] while driving a leased 2025 Jeep Grand Cherokee. The airbags in the Jeep did not deploy during the collision. The other vehicle involved was an approximately 10-year-old Honda SUV, and its airbags did deploy. Fortunately, I did not sustain an injury in the collision. However, the Jeep was subsequently declared a total loss. The vehicle has since been removed from the lot where it was being held, and I no longer have possession of or access to it. I therefore cannot independently inspect the airbag system or obtain crash data from the vehicle. I am reporting this because I am concerned about whether the airbag and occupant restraint systems in the vehicle functioned as designed during the collision. I would like NHTSA to document this incident and consider whether the non-deployment warrants further review. I can provide the VIN and other information about the vehicle and collision if needed. I would also like any available Event Data Recorder (EDR) or other crash-related data to be preserved and reviewed if possible. The vehicle was leased rather than owned and has since been declared a total loss. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11760320August 28, 2026
AIR BAGS
I own a 2018 Jeep Grand Cherokee Limited. The driver's-side Active Head Restraint (AHR) suddenly deployed/opened without the vehicle being involved in a collision or rear impact. The head restraint separated/opened with significant force and will not remain in its normal position. I am not aware of any warning lights, warning messages, or other symptoms before the head restraint deployed. This creates a serious safety concern because the Active Head Restraint is positioned directly behind the driver's head and neck. An unexpected deployment while the vehicle is occupied or being driven could cause injury to the driver's head or neck and could also startle or distract the driver. The vehicle has not been involved in an accident that would have caused the Active Head Restraint to deploy. The failed head restraint/component is available for inspection. After researching the failure, I discovered that FCA/Stellantis has previously issued technical service and warranty information concerning inadvertent Active Head Restraint deployment, including TSB 23-018-20 and related AHR warranty-extension programs. I also learned that NHTSA investigated inadvertent Active Head Restraint deployments involving Jeep Grand Cherokee vehicles, including later model-year vehicles. I contacted FCA/Stellantis regarding the failure. I was initially referred to a Jeep dealership, and I am continuing to request that Stellantis review the failure and determine whether it falls under one of its Active Head Restraint warranty-extension programs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760394August 28, 2026
SEATS, UNKNOWN OR OTHER
The copilot seat headrest violently detached from the base
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760147August 27, 2026
ENGINE
This engine does not run smoothly, it jerks coming out of a stop so there is delayed acceleration and it jerks every time you change gears. So I am almost rear ended at every stop light and stop sign. It also can lose acceleration or fail to accelerate on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760074August 27, 2026
ELECTRICAL SYSTEM
New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries. Following the second incident the dealer tested and charged both batteries and performed software update to body control module (BCM). Following the third incident the dealer tested both batteries and checked codes. Following the fourth incident the dealer replaced both the main and auxiliary batteries. The incidents required towing or jump starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759988August 27, 2026
ELECTRICAL SYSTEM, ENGINE
Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. The vehicle is now at the dealer (Wilde Chrysler Dodge Jeep Ram, at [XXX] in [XXX]). No police report #, but CAD entry from officer in having to assist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759932August 27, 2026
SERVICE BRAKES
While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me. There was no apparent obstacle, vehicle, or other condition in front of me that would have required emergency braking. The braking was extremely abrupt and forceful. The sudden deceleration caused my seat belt to lock and restrain me hard enough to cause significant bruising and pain across my chest and reconstructed breasts. I recently underwent a double mastectomy with breast reconstruction, which made the impact and resulting injury particularly concerning. I brought the vehicle to an authorized Jeep dealership immediately following the incident because I am concerned that the vehicle's automatic emergency braking, forward collision warning system, or another braking or electronic system may have malfunctioned. The dealership has now had the vehicle for approximately one week. I have been advised that they have been unable to reproduce the incident or identify a problem that explains why the vehicle unexpectedly applied the brakes. I am extremely concerned about operating the vehicle because the cause of this unintended braking event has not been identified or repaired, and I have no assurance that it will not happen again. An unexpected emergency-braking event at highway speed, in traffic, or with another vehicle traveling closely behind could result in a serious collision or injury. This incident is particularly concerning to me given the other safety-related recalls and issues affecting my Jeep Grand Cherokee 4xe. I am submitting this complaint so NHTSA has a record of the unintended braking event and can determine whether similar incidents have been reported involving this vehicle or its braking/automatic emergency braking systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759917August 27, 2026
POWER TRAIN
I burned my right fingers when I went to Move the metal sharp gear selector knob,I was trying to reverse And the Dial knob was to hot to touch,I had to find a cloth to cover it so I dident burn my hand again, then I was able to move it to reverse and then drive,this very unsafe. My next problem was that in the parking lot the other day I think it was 8/20/2026,I was at a stop sign and took my foot off brake and the car started bucking and almost hit another car driving by,the car is jumping on its own,the salesmen who just sold me the car said this is normal because it’s a turbo,this is extremely dangerous,and my last problem is that there is excessive orange peel on the entire body of the car,and on the hood also,in which is very distracting and takes my line of sight off the road when driving,this is very dangerous in my opinion,all these issues are very serious ,the dealer already knows about the bucking of vehicle because it’s all over the internet,and I submitted a letter to the general manger about the excessive orange peel paint defect,I am confirming toad that I tell them about. Dangerous shift knob heating up and the bucking sudden jolts also,I am calling service dept and jeep customer service today to report it I will get a case number
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759682August 26, 2026
SEAT BELTS, SEATS
The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759787August 26, 2026
STEERING, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while test driving at an undisclosed speed, an unknown warning light flashed on the instrument panel. The dealer informed the contact that the battery was low and that the light had been replaced, while also informing the contact that the vehicle had experienced difficulty starting prior to purchase. Days later, upon starting the vehicle, all warning lights illuminated and the vehicle stalled. The vehicle was towed to the dealer, but the dealer was unable to determine the cause of the failure, cleared the codes, and returned the vehicle; however, the failure recurred. While driving, the steering wheel became inoperable, causing the driver to lose steering control, and the vehicle crashed into a Ford Mustang. A red steering warning light illuminated. A police report was filed. There were no reported injuries, airbag deployment, or fire. The vehicle was returned to the dealer, where it was determined that the vehicle was undrivable, could not be inspected in the service bay, required an unknown replacement part, and that the steering wheel computer failed to communicate. The manufacturer was notified of the failure and advised the contact that the vehicle did not qualify under the lemon law, prompting the contact to report the issue to the Attorney General, who referred the contact to the NHTSA Hotline. The failure mileage was approximately 55,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11759412August 25, 2026
POWER TRAIN, ELECTRICAL SYSTEM
Final drive control module, transfercase control module went out. Causing “Service 4WD” message Check-engine/MIL light 4WD system becoming unavailable Trouble codes related to the drivetrain control module Intermittent 4WD problems Speed issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758998August 24, 2026
TIRES
GoodYear 265/60R18, Morning NHTSA, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not level road. To me its very un safe because these are not EV tires, these tires should be on the conventional suv what there are really made for, at low speed its bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759041August 24, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, the front passenger’s side active head restraint inadvertently deployed without an impact. The front seat passenger was not injured. The vehicle was taken to the dealer, where it was determined that the active head restraint needed to be replaced. The contact was informed that the failure was associated with an extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759130August 24, 2026
UNKNOWN OR OTHER
Radio / navigation screen de-laminating. Radio controls malfunction while driving. I am the fist and only owner of this vehicle. Car is garaged , and only has 63,000 miles on it. No environmental reason why this would be happening. I have went to dealership service department and they stated it was not covered by my extended warranty . I have also reached out to Jeep customer care with no resolution. The screen controls the AC , steering wheel heating , seat heating , phone Bluetooth, SOS , etc .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759216August 24, 2026
ELECTRICAL SYSTEM
My screen has started to delaminate I’m very worried it will soon completely not work . I would like to have this issue addressed by jeep themselves I refuse to pay for a new one this vehicle has 40,000 miles and is 6 years old it should not be happening . I’m extremely unhappy .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759288August 24, 2026
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The Jeep was giving me a warning sign. It said stop slowly. Your jeep will shut off so I replaced the two batteries. As my Mechanic told me I replaced the alternator. I also replaced the ground wires. Nothing is making my jeep start. We ran the codes on the jeep and it came back as a U0100 code with the PCM system. No connection error. we looked up the recall information and a recall popped up for this 2018 jeep Grand Cherokee. I am being told that I am not affected by this recall.. the jeep was giving warning Saenz before I replaced the battery and alternator. After that. It did not give warning Saenz Anymore. It’s just completely Shut Off With no warning. Leaving me on the side of the road stranded twice. It will not start and it is reading these codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758903August 23, 2026
AIR BAGS
Car was parked. When I returned the passenger head rest had popped. No accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758755August 22, 2026
UNKNOWN OR OTHER
While operating the vehicle at a low speed, it has on multiple occasions decelerated, stopped, and displayed the message "Shift to P, then desired gear." This issue has been observed on both the highway during rush hour and on local streets. No diagnostic trouble codes are present when the system is scanned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758759August 22, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The driver seat Active Head Rest system deployed unexpectedly while the car was parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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