Jeep Grand Cherokee Complaints

1,361 consumer complaints on file.

#11449256January 28, 2022
STEERING, LANE DEPARTURE: WARNING
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448943January 26, 2022
STEERING, LANE DEPARTURE: ASSIST
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448129January 19, 2022
UNKNOWN OR OTHER
The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again….to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what’s required. It seems to affect many different models, so this Jeep is not an isolated incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448090January 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448061January 19, 2022
STEERING, LANE DEPARTURE: ASSIST
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448005January 19, 2022
LANE DEPARTURE: WARNING, STEERING
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446947January 10, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446210January 4, 2022
POWER TRAIN, ENGINE
my wife was driving. SUV was doing about 50 mph on highway. With left hand she hit the paddle shifter on the steering wheel. SUV went from auto trans mode to lower gear manual mode. Engine jump up in rpms, had to pull off road, stop car, restart car to get back into auto trans driving. This 2021 Grand Cherokee L has no way to disable the paddle shifters if you do not want to use them. This driving change can happen anytime, local or highway driving. You need to have them come up with software fix to disable paddle shifters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445766December 31, 2021
POWER TRAIN
Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning lights appear on dash before or after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445369December 28, 2021
SERVICE BRAKES, POWER TRAIN
Vehicle was in park on the drive way and rolled backwards about 20 feet before coming to a stop. Video from Ring camera is available in the link below. https://photos.app.goo.gl/QjvPBfN47gBhqLA37
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444879December 23, 2021
VISIBILITY/WIPER, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
-The new 2021 Jeep Grand Cherokee L-Limited was made to be a third, row off-road, all weather driven vehicle. #1: The front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver’s side mirror. This makes it impossible to to use the blind spot light on the side mirror. In my case, I had audio alarm turned off as not to wake the kids while driving across the country. So I had a couple of near misses until I was able to stop, clean the driver’s window and turn the blind spot alarm back on. This is not a big deal if driving in clear rain, just not off-road or snow. It’s available for inspection whenever needed. -Our safety was placed at risk by creating a blind spot, making my driver’s side mirror and sensor obsolete. This created me nearly striking the cars beside me. -I just returned from the dealership(Puyallup-Larsen Jeep)an hour ago and the staff admitted it was a flaw. They actually recommend I go buy some aftermarket window lip, that does not exist. It was disgraceful to say the least for them to admit a flaw and suggest I fix it on my own, after having my car for 8 hours and it having 3500 miles on it. -No warning lights other than the blind spot sensors activating that I could be sure was activated or not. #2: The third row seat over heated the phone charging cord, causing light cabin smoke and burning a slight hole in the gym bag. My 7 y/o twins were woken up and advised me she think she smelled smoke. I figured it was nothing, it a brand new vehicle. She said “something is burning Dad”. I turned the cabin light on as my 14 y/o said she now smelled something in the second row. I saw a light fog and immediately pulled over, ran to the back and yanked out the cord out of the car. The cord was overheated to my touch. The cord had burned the plastic bag the Happy Meal toy was inside. Available for inspection whenever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444464December 20, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
VEHICLE LOCKS ARE NOT WORKING SAFELY. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open the doors while the vehicle is in motion. I have a video showing the doors locked and i am able to open the doors when the vehicle is driving down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444256December 18, 2021
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
Second incident in less than 2 months on Grand Cherokee L that has 2K miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) Power Steering Failure. Could not get vehicle out of garage. Luckily this malfunction did not occur on the highway. Was able to get it to dealer the next day and they fixed with software updates for only the effected power steering module. What other updates are needed and what happens if the braking system is next? I have lost all faith in Jeep’s ability to design a safe and reliable vehicle for my wife and 2 kids. My wife has anxiety driving her own car as well. The roll out of the L and Grand Wagoneer may be coming with potentially fatal flaws.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444131December 17, 2021
STEERING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning message was illuminated. The vehicle was towed to a local dealer but was not diagnosed. The failure persisted. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443067December 8, 2021
STRUCTURE:BODY
When driving at highway speeds, the front hood flutters up and down really fast, which is a huge distraction as it draws the drivers attention and when the sunlight hits it just right, it causes a flashing beam of light like a strobe effect in the drivers eyes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442790December 6, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on Sunday, 12/5 that the nightvision images freezes and glitches while using.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442077November 30, 2021
UNKNOWN OR OTHER
While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the Jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442052November 30, 2021
POWER TRAIN
Rough shifts from 1st gear to 2nd gear. When making a a full stop transmission does hard kick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442051November 30, 2021
STEERING
When weather is 50F power steering light turn on, no power steering is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441784November 26, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
The car lost communication with the Body Control Module causing multiple features to malfunction, including power steering, while we were on the road. It's a 2021 vehicle that we leased only 29 days prior to the incident. Yes, with multiple important features malfunctioning at once, we were at risk. Fortunately, we were not on a highway or driving in inclement weather or this would have been even more dangerous. The problem has been confirmed by the dealer. The vehicle was inspected by the dealer after the incident. There were no prior warning signs and the problems came about rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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