Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11766885September 25, 2026
AIR BAGS
While traveling north at about 45-50 mph I struck a vehicle crossing the highway broadside as that vehicle crossed from west to east with the front of my Jeep. The vehicle struck had all air bags deployed and none of the air bags in my Jeep deployed. No injuries and I had on my seatbelt. My vehicle has been designated as totaled by State Farm insurance.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11766927September 25, 2026
ENGINE
Sudden loss of power while driving 75mph in the fast lane on [XXX] in [XXX]. My 2018 with the 3.0ltr Eco diesel engine was involved in a sever life-threatening event That caused my engine to fail while driving and I request immediate corporate escalation! On XXX while driving in the fast lane after just fueling up not more than 15-20min prior. my vehicle suffered, for no known reason, a catastrophic engine failure. There are no codes to be found (so said the dealer) "we cant tell you what happened to your engine", the dealer has sent me in writing. All of the sudden the dashboard read, " PULL OVER AND PUT IN PARK IMMEDIATELY".... I lost all power and was fortunate to ba able to catch an off-ramp to get off of the highway. After a 350mi tow to the walnut creek chrysler/jeep dealer. They were unable to tell me what went wrong or why a simple oil/ check engine light never happened to alert the operator? I was then told it would be a $35k engine replacement? most diesel engines historically run 250,000 to 500,000 miles and up with regular maintenance... I purchased this showroom quality vehicle from a private seller... never having even been towed 1 single time in its life before this event. I need to know what recourse that may exists for me regarding this most tragic and unsafe situation... So foreign investment groups can purchase USA auto factories and turn them into horible products... and that's okay? I have driven well over 1 million miles in my lifetime. I currently own 2 trucks, an Audi A3, 8 motorcycles, and a sprinter van RV. I formerly owned an Eagle tour coach. I am an experienced rider driver of nearly 40yrs on the road. please help [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766972September 25, 2026
POWER TRAIN
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the engine temperature gauge was excessively high. The vehicle was taken to a dealer, and the water pump, spark plugs, ignition coils, intake manifold gasket, and fuel filler neck were replaced. However, after the parts were replaced, the failure persisted. The vehicle was returned to the dealer and was diagnosed with a blown head gasket. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767030September 25, 2026
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, there was large puff of smoke coming from the driver's side of the vehicle while coming to a stop. The contact became aware of a brake fluid leak, causing a complete loss of brake pressure and braking power. The brake fluid was leaking more when the brake pedal was depressed. The vehicle was towed to a local independent mechanic and the technicians discovered that the catalytic converter was melted, causing severe heat damage to the adjacent brake lines. The contact stated no other parts were damaged. The vehicle was towed to a dealer; however, the technicians were unable to duplicate the original failure. The dealer was unable to determine what caused the catalytic converter to collapse onto the heat shield near the brake lines. The contact stated that the dealer offered to repair the vehicle by rerouting the brake lines. The manufacturer was notified of the failure. The failure mileage was 46,116.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766685September 24, 2026
UNKNOWN OR OTHER
Recall R71 was marked as completed on this vehicle, but the headliner caught fire exactly as described in the original defect narrative. SUV caught fire, blew up and took out four other vehicles and a parking structure.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11766732September 24, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I own a 2015 Jeep Grand Cherokee Summit 4x4 with the 3.0L EcoDiesel, with approximately 113,170 miles. The vehicle has experienced multiple intermittent episodes of “Service Electronic Throttle Control.” During the most recent episode, the vehicle briefly jerked/lurched forward and then experienced a significant loss of engine power/boost. I scanned the vehicle and found DTC P0336 (Crankshaft Position Sensor A Performance, intermittent). Clearing the code temporarily restored normal operation, but the fault later returned. During the most recent recurrence, the engine also cranked noticeably longer than normal before starting. FCA previously issued safety recall W79 concerning loss of crankshaft-position signal on these vehicles. The recall involved a software update intended to maintain engine operation using the camshaft signal if the crankshaft signal is lost. FCA also lists warranty extension X95 concerning the 3.0L diesel crankshaft tone wheel. FCA technical documentation identifies P0336 as a possible symptom associated with crankshaft tone-wheel magnetic material failure. The vehicle has not yet been inspected by a dealer or independent shop to confirm the physical cause. I have stopped driving it because I am concerned that an intermittent crankshaft-position problem could result in unexpected loss of motive power, engine stalling, or inability to restart. I contacted FCA Customer Care regarding this issue. FCA has indicated that the applicable warranty extension has expired and has not agreed to assist with the repair. I am currently using a rental vehicle while the Jeep is out of service. I am requesting that NHTSA document and review this suspected safety issue. The physical tone wheel has not yet been confirmed as failed, but the symptoms and P0336 code appear consistent with the failure mode described in FCA’s documentation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766818September 24, 2026
SEATS
The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service Representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (PE19014, opened 2019) The failure mechanism is reported to be mechanical as the AHR relies on a plastic bracket holding a metal rod that connects to hooks meant to trigger only in a rear-end crash, and that plastic simply fails under prolonged tension over time with no warning signs beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766284September 23, 2026
UNKNOWN OR OTHER
I purchased a new 2026 Jeep Grand Cherokee Limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s Assist and Automatic SOS services were not functioning. The Automatic SOS system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep Customer Care on September 1, 2026. Since then, I have worked extensively with Jeep Customer Care, the assigned Case Manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to AT&T as a Critical Safety concern. Jeep has specifically classified this matter as a Safety Issue. The dealership inspected the vehicle and confirmed the issue. A Star Case was also initiated at the direction of Jeep Customer Care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a Safety Issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the Assist and Automatic SOS safety services are fully operational.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766086September 22, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the vehicle unexpectedly sputtered and then stalled. The contact stated that there was a whining sound coming from the vehicle when the vehicle turned off. The vehicle was unable to be restarted. The vehicle was towed to the dealer, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact believed that the failure was caused by the dealer not following the proper procedure prior to a previous recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765769September 21, 2026
SUSPENSION
I was driving my 2023 Jeep Grand Cherokee and the rear passenger side suspension spring came out of my car and caused significant damage to the underside of my vehicle. I was traveling at or around 60+ miles per hour. The vehicle is currently sitting at the dealership awaiting repair. The dealership stated that the damage was the result of a recall on my vehicle. Recall number 89D NHTSA campaign number 26V562. There was no warning before or when the incident occurred. The dealership stated that the damage is around 4000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765885September 21, 2026
ENGINE, PARKING BRAKE:ELECTRICAL
The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the vehicle was idling roughly, shuddering while turning, and hesitating while accelerating. The failures had occurred approximately three times. The contact stated that while his wife was driving approximately 15-20 MPH and attempting to merge onto the highway, several unknown warning lights illuminated, an alarm sounded, and there was an abnormal burning odor, prompting the driver to pull over to the side of the road, where the vehicle lost motive power. The vehicle was restarted after several minutes and operated as intended. Additionally, the contact stated that while making a left turn onto a street, the vehicle stalled, nearly causing a crash with oncoming traffic. The contact promptly shifted into Park (P), restarted the vehicle, and continued driving. The contact also stated that while going through a car wash with the gear shifter in neutral(N), the Auto Park mode engaged, and the vehicle was almost rear-ended. The car wash was shut down, and the vehicle was pushed with assistance before being restarted. The vehicle was taken to the dealer twice; however, the contact was informed that no trouble codes were retrieved. The spark plugs were replaced under an unknown recall, and the shuddering ceased temporarily, but the failures persisted. The failure mileage was approximately 357.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765635September 20, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand Cherokee’s, and believe mine should be included. I should’ve have to pay $3,000 out of pocket for something a ton of people are reporting as an issue. I found one reported a few months back with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765650September 20, 2026
STRUCTURE:BODY:HATCHBACK/LIFTGATE
My power lift gate closed unexpectedly and at a pace faster than usual. The lift gate came down on my head and compressed my neck. I have not tried the power lift gate again for fear of it breaking and not being able to be closed. The power lift gate has been sticking shut and not opening some times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765667September 20, 2026
AIR BAGS
Driving normally on the highway came to an exit slowed down my passenger air bag went off and 10-15 seconds later the driver one. I was able to be aware the driver might go off so I pushed my seat back and immediately after it went off. White smoke from the airbags engulfed the cabin I stepped out on the side of the highway and waited for the white smoke to dissipate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765468September 19, 2026
ENGINE
The engine lag before the turbo kicks in has on two incidents now almost created 2 accidents. We have only owned this vehicle for one month. Out of that month 2-weeks of that it was in the dealership. 1- trying to merge into a roundabout 2- trying to cross an intersection My wife refuses to drive the vehicle now because it's unsafe. The vehicle has been taken to the dealer for the problem. They had it for 2-weeks and told us there is nothing wrong that's how it's supposed to run. There are no warning lights on the dash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765494September 19, 2026
SEATS
While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765560September 19, 2026
STEERING, SUSPENSION, POWER TRAIN
Severe front end noise left and right side steering feels loose rear suspension also makes clunking noises and doesn't feel safe to drive transmission doesn't shift properly make a thumping noise when putting vehicle in drive or reverse very poor fuel economy 6.5 to.7.8 miles mpg
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765188September 18, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Final NHTSA Complaint Vehicle information * Year: 2026 * Make: Jeep * Model: Grand Cherokee * Trim: Limited Reserve * Engine: Hurricane four-cylinder * VIN: [XXX] * Current mileage: 1,199 miles * Incident mileage: 1,181 miles * Incident location: Parking lot in [XXX] * Manufacturer case number: XXX * Dealerships involved: Sarasota Jeep and Venice Jeep Complaint title Bucking, jerking, rough running, unexpected forward movement, and stalling in Reverse Complaint description I am reporting a possible safety defect involving my 2026 Jeep Grand Cherokee Limited Reserve equipped with the Hurricane four-cylinder engine, VIN [XXX]. The vehicle repeatedly bucks and jerks during acceleration, including at approximately 5 mph in parking lots. It also runs roughly and has demonstrated unexpected forward movement. These problems affect the vehicle’s ability to accelerate and operate smoothly and may create a safety risk near pedestrians, parked vehicles, other objects, and surrounding traffic. On XXX, at approximately 4:49 p.m., in a parking lot in [XXX], and with the vehicle at approximately 1,181 miles, I shifted the vehicle into Reverse. The Jeep shook severely and stalled. After I restarted the Jeep, it ran very roughly, continued bucking, and jumped forward unexpectedly. This created a potential risk of striking another vehicle, pedestrian, or object in the parking lot. The vehicle also continues to buck and jerk at approximately 5 mph in parking lots, creating an additional risk of unexpected movement near pedestrians, parked vehicles, and other obstacles. On XXX, at approximately 6:22 p.m., I contacted Jeep Customer Care and reported that the vehicle had stalled when I shifted into Reverse and that it ran very roughly after restarting. The manufacturer case number is XXX. I previously reported the bucking and jerking condition to Jeep dealerships. A service advisor at Sarasota Jeep stated INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765200September 18, 2026
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at a slow speed, the A/C unit started blowing warm air, with the battery, ABS, and malfunction indicator warning lights illuminated. The vehicle stalled, and the contact to pulled over to the shoulder. Upon inspection, there was extreme heat and a burning odor coming from the engine compartment. A mobile mechanic jumpstarted the vehicle and the vehicle was driven to the residence. The battery was replaced, but the failure recurred immediately after the next start-up. The contact associated the failure with NHTSA Campaign Number: 17V435000 (Electrical System); however, the dealer confirmed that the VIN was not included in the recall. The failure mileage was approximately 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765218September 18, 2026
SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound while making a turn and while driving over a speed bump. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,889.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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