Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11232231July 16, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE LOST ALL POWER, INCLUDING THE KEY FOB, POWER DOORS AND LOCKS, AND WINDOWS. THE VEHICLE WAS DRIVEN TO NORTHSIDE CHRYSLER JEEP (812 NORTHSIDE DR, SUMMERSVILLE, WV 26651(304) 712-2063) WHERE THE MECHANICS STATED THAT THEY WOULD NOT SERVICE THE VEHICLE. THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 127,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231956July 15, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AUTOCENTRO CHRYSLER JEEP DODGE (BARRIO BAIROA, INDUSTRIAL PARK, KM 3.2, CAGUAS, PR 00725) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE ELECTRONIC CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231784July 14, 2019
ELECTRICAL SYSTEM
BATTERY LIGHT ON FOR A FEW SECONDS AND SYSTEM STOP WORKING FEW MINUTES LATER AND BATTERY LOST IT CHARGE COMPLETELY AND WILL NOT HOLD ENERGY. BAD ALTERNATOR, CAN NOT MOVE VEHICLE. WAITING TO BE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230646July 10, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE IS NOW REGULARLY (AT LEAST ONCE A WEEK AND AT RANDOM) STALLING WHILE IN MOTION WHEN I BEGIN TO BRAKE AT ANY GIVEN SPEED. IT CUTS OFF IN MOTION AND LOSES ALL POWER STEERING; I LITERALLY HAVE TO MUSCLE THE CAR OFF THE ROAD (ALMOST CAUSED MULTIPLE ACCIDENTS) AND HAVE TO RESTART IT. I HAVE NOW BEEN EXPERIENCING THIS PROBLEM FOR OVER A YEAR. THERE WAS A PRIOR RECALL FOR A FUEL PUMP RELAY WHERE RANDOM STALLING CAN OCCUR BUT THAT RECALL PART HAS ALREADY BEEN INSTALLED. I HAVE TAKEN TO CERTIFIED JEEP DEALERSHIP WHO HAS SAID THERE IS NOTHING THAT CAN BE DONE SINCE THEY HAVE NOT BEEN ABLE TO RECREATE THE ISSUE. I JUST CONTACTED THE JEEP CORPORATE OFFICE AS A LAST RESORT AND THEY ALSO SAID THEY CAN DO NOTHING TO HELP OR GIVE ME ANY ADVICE ON HOW TO CORRECT ISSUE (THANKS FOR YOUR CONCERN...); INSTEAD THEY GAVE ME A DISCLAIMER THAT THEY WOULD NOT BE RESPONSIBLE. I CANNOT BELIEVE THAT A COMPANY WOULD OPERATE LIKE THIS AND OFFER NO ASSISTANCE OR ADVICE WITH A VEHICLE THEY BUILT THAT IS CLEARLY MALFUNCTIONING AND POTENTIALLY CAUSING AN ACCIDENT AND/OR INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230321July 9, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
"TAKATA RECALL" A/A SYSTEM NEVER WORK PROPERLY, I AM A PERSON WHO DON'T LIKE TO USE IT WHERE EVER I DRIVE WITH THAT SYSTEM TURNED ON. JUST WHEN REALLY LOWER OR HIGHT TEMPERATURES ARE RUNNING (WINTER AND SUMMER), SO; BUT WHEN I TRIED TO USED IT HAD TO WAIT A LOT AND DIDN'T GET IT COMPLETELY OR PROPERLY JUST PARTIALY WORKED IN THE VEHICLE. THIS SUMMER TIRED OF THE SAME PROBLEM AND VISITED SOME TECH TO FIX IT THEY DID NOT WANT TO WORK ON THIS KIND OF ISSUE ANY MORE. HOPE YOU CAN HELP ME RECOMMEND SOME JEEP DEALER MAKE THE WORK AND GET WORKING SYSTEM PROPERLY WITH NOT CHARGE AS THOSE TECH SAID IT. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230444July 9, 2019
ENGINE, UNKNOWN OR OTHER
CADILLAC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229724July 6, 2019
ENGINE
OIL LEAK FROM OIL FILTER HOUSING WHEN RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223120June 28, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE OVERHEATED AND AN UNKNOWN INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED A COUPLE OF TIMES. IN ADDITION, THE VEHICLE WOULD SOMETIMES NOT START FROM A COLD START. THE CONTACT HAD TO SHIFT THE GEAR OUT OF PARK IN ORDER TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO KERNERSVILLE CHRYSLER DODGE JEEP RAM (950 NC-66, KERNERSVILLE, NC 27284, (888) 656-5791) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (FUSE BOX) NEEDED TO BE REPLACED. THE CIRCUIT WAS NOT GETTING POWER TO THE FAN TO COOL THE RADIATOR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223045June 27, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO EXCESSIVE EXPOSURE OF THE SUN, THE DRIVER'S SIDE DASHBOARD WAS RUINED. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE THE DASHBOARD WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS STILL OCCURRING. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220706June 17, 2019
UNKNOWN OR OTHER
THE REAR WINDOW GLASS IN THE LIFT-GATE EXPLODED INTO THOUSANDS OF SHATTERED FRAGMENTS, WITHOUT CAUSE OR WARNING IN MY NON-MOVING VEHICLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITHIN THE LAST THREE YEARS. IT APPEARS TO BE A DESIGN DEFECT THAT IS INSAFE TO THE DRIVER AND OTHERS. THE VEHICLE WAS STATIONARY IN A PARKING AREA AND I WAS INSIDE IT WITH MY FAMILY ON THE MOST RECENT OCCASION. THE PRIOR EVENT ICCURRED WITH MY HUSBAND STANDING OUTSIDE THE VEHICLE, AS HE CLOSED THE LIFT-GATE. I PREVIOUSLY OWNED A 2000 JEEP GRAND CHEROKEE FOR 11 YEARS, AND THERE WERE NO PROBLEMS WITH THE OLD DESIGN OF THE REAR WINDOW GLASS. THE 2011 DESIGN HAS THE REAR WIPER AND MOTOR DIRECTLY MOUNTED ONTO THE GLASS, WHICH MAY BE THE PROBLEM. I SUFFERED GLASS CUTS AND GLASS DEBRIS INTO ONE EYE.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11220431June 16, 2019
ENGINE, STEERING
EXITING HIGHWAY. ONE INCIDENT MERGING RIGHT OFF RAMP. OTHER INCIDENT, SLOWING TO CROSS ONCOMING TRAFFIC ONTO A ROAD. ENGINE SUDDENLY SHUTS DOWN. FCW LIGHT COMES ON. SENSOR ON FRONT IS KEPT VERY CLEAN! VEHICLE WILL RESTART BUT THIS IS VERY DANGEROUS AS I WAS ALMOST HIT BY ONCOMING TRAFFIC IN THE NONE INCIDENT. I READ THAT THIS IS COMMON WITH THESE VEHICLES. SHAME ON YOU! NEVER HAVE ANOTHER ONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219451June 12, 2019
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE VEHICLE PULLED OUT OF THE DRIVEWAY AT 5 MPH, IT STALLED AND ROLLED INTO THE MIDDLE OF THE ROAD. THE CONTACT STOPPED THE VEHICLE AND HAD TO SHIFT THROUGH ALL GEARS TO RESTART THE VEHICLE. THE CONTACT CALLED GENGRAS CHRYSLER DODGE (460 CONNECTICUT BLVD, EAST HARTFORD CT, 06108 860-956-5083) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218415June 6, 2019
ELECTRICAL SYSTEM
LOCKS KEEP UNLOCKING AND WINDOWS KEEP GOING DOWN RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217162May 31, 2019
ELECTRICAL SYSTEM
DRIVING TO WORK I 95 NORTH WHEN MY CAR LOSES ELECTRICAL POWER. JUST BOUGHT IT. DIDN'T KNOW JEEP HAD DEFECTIVE POWER SYSTEMS. ABLE TO CRUISE TO SLOW LANE IN NEUTRAL AND STARTED TO PRAY THE PUSH BUTTON START WILL WORK. IT DID ON THE SECOND PUSH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217183May 31, 2019
FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD, BUT THE VEHICLE SEIZED AND THE ENGINE SHUT OFF. THE CONTACT STATED THAT ALL THE INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL, BUT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS PLACED INTO PARK AND THE VEHICLE STARTED WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP OF RENO (LOCATED AT 3223 MILL ST, RENO, NV 89502) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 102,544. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217193May 31, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE ENGINE STOPS RUNNING WITHOUT WARNING OR NOTICE. NOT EVEN A CHECK ENGINE LIGHT. THE JEEP STALLS WITHOUT ANY ELECTRICAL SYMPTOMS BUT THE STEERING, ENGINE, AND BRAKING SYSTEMS FAIL. ONLY HAPPENS WHEN DECELERATING. DOESN'T HAPPEN EVERY DECELERATION. I'VE BEEN LUCKY TO HAVE BEEN GOING IN A STRAIGHT LINE TOWARD A STOP. NORMALLY UNDER A HALF TANK OF GAS BUT EVEN THAT IS NOT RELIABLE. IF YOU SEARCH THE INTERNET FOR "JEEP GRAND CHEROKEE ENGINE SHUTS DOWN WHILE DRIVING" YOU'LL FIND A PRETTY ROBUST COLLECTION OF STORIES WHERE CONSUMERS LIKE ME UNWITTINGLY PAID MANY THOUSANDS OF DOLLARS FOR A CAR THAT IS TRYING TO KILL THEM. YOU'RE ANSWER TO THE TIPM RECALL (THE FUEL PUMP CIRCUIT BREAKER? THE FIRST HALF-ASS ATTEMPT BY CRYSLER TO TROUBLESHOOT THIS NIGHTMARE) SAYS "THE FACTUAL BASES OF THE PETITIONER'S CONTENTIONS THAT ANY FURTHER INVESTIGATION IS NECESSARY ARE UNSUPPORTED" WHICH I FOUND HILARIOUS SINCE I AM STILL MAKING PAYMENTS ON A VEHICLE WITH AN OBVIOUS MANUFACTURE'S DEFECT THAT THE ENTIRE INTERNET CANNOT FIND A STANDARD SOLUTION TO OTHER THAN TO SELL THE VEHICLE OFF TO ANOTHER UNSUSPECTING VICTIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210802May 30, 2019
UNKNOWN OR OTHER
I PURCHASED THIS JEEP 2ND HAND, THE JEEP DEALERSHIP TOLD ME THAT THERE IS A "PROBLEM" IN THE HVAC SYSTEM. MANY 2011 GRAND CHEROKEE OWNERS HAVE TOLD ME THEY HAVE HAD SIMILAR PROBLEMS. MY PROBLEMS RESULTED IN AN OVERHEATING, SMALL SMOKE/FIRE RELATED PROBLEM, WHICH I QUICKLY STOPPED. OVER THE PAST 3 YEARS, REPAIR COSTS HAVE BEEN APPROX $8,000--(I HAVE REPAIR INVOICES, I'LL ATTACH SOME, BUT THEY ARE TOO NUMEROUS TO SCAN AND ATTACH ALL NOW. WILL FOLLOW UP WITH THEM IF NECESSARY). THE FOLLOWING ALL REPLACED AT MY EXPENSE: 1)...REPLACED THE ENTIRE A/C SYSTEM, INCLUDING THE CONDENSER AND ALL ASSOCIATED PARTS FOR HEATING/COOLING, INCLUDING LINES CARRYING FREON, 2)...REPLACED THE WATER PUMP, 3)...REPLACED THE BLEND DOORS AND ACTUATORS THREE TIMES--(TWICE PARTS UNDER WARRANTY). BUT, THIS WAS ONLY A TEMPORARY FIX. THE PROBLEMS REOCCURRED SEVERAL WEEKS AFTER REPAIRING. 4)...A MONTH AGO THE DEALER REPLACED THE HEATER CORE, AND IT'S HOUSING, CLAIMING THAT THE HOUSING WAS MELTED BY THE HEATER CORE. 5)...THE RESULT OF REGULARLY OVERHEATING--(COOLANT TEMPERATURES BETWEEN 226-230-F), COOLANT HAS CONTINUOUSLY BEEN LEAKING ON ALL PARTS BELOW/AROUND THE LEAKS ON THE FRONT PASSENGER SIDE, CAUSING ABNORMAL CORROSION. THESE ISSUES HAVE BEEN HAPPENING FOR THE LAST 3 YEARS, WHEN THE CAR IS STATIONARY OR MOVING, CITY OR HIGHWAY DRIVING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11210318May 28, 2019
ENGINE, POWER TRAIN
TWO ISSUES WITH THIS VEHICLE. FIRST, AT 99,000 THE CAMSHAFT BEGAN TO FAIL DUE TO EXCESSIVE WEAR. THE VEHICLE IS NOW BURNING AN EXCESSIVE AMOUNT OF OIL AND FUEL. I AM TOLD THAT THE ENGINE NEEDS TO BE REPLACED, BUT THE DEALERSHIP AND CHRYSLER REFUSE TO REPAIR/REPLACE UNDER WARRANTY. SECOND, THE VEHICLE CONSTANTLY STALLS WHILE DRIVING. THIS HAPPENS 1-2 TIMES PER MONTH, TYPICALLY WHEN BREAKING FOR A STOP, OR BREAKING TO MAKE A RIGHT HAND TURN. VERY DANGEROUS. DEALERSHIP WAS UNABLE TO IDENTIFY THE PROBLEM, BUT I SEE LITERALLY HUNDREDS OF COMPLAINTS FROM PEOPLE WHO HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210468May 28, 2019
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH IN THE FAR LEFT LANE, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WHILE EVERYTHING IN THE VEHICLE MALFUNCTIONED AND STALLED. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SHOULDER WHERE IT CRASHED INTO A DITCH. THERE WAS SMOKE COMING FROM THE ALTERNATOR AND THE BATTERY WARNING LIGHT ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NO INJURIES. THERE WAS NO ONE ELSE INVOLVED IN THE CRASH. NO POLICE REPORT WAS FILED. THE CONTACT CALLED TEMPE CHRYSLER JEEP (7975 S AUTOPLEX LOOP, TEMPE, AZ 85284 (480) 496-4000) WHERE THE CONTACT WAS DENIED DIAGNOSIS AND REPAIRS. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 17V435000 ELECTRICAL SYSTEM) WAS RELATED TO THE FAILURE BUT YEAR VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT THERE WAS A RECALL THE FAILURE MILEAGE WAS 80,100. *DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207198May 13, 2019
ENGINE
LEFT HEAD BAD, CYLINDER #2 MISFIRE WITH PENTASTAR ENGINE. YOU HAVE HAD MULTIPLE REPORTS OF THIS PROBLEM IN WHICH CHRYSLER EXTENDED WARRANTY PLANS TO COVER THIS FAULTY ENGINE. MY JEEP WAS PURCHASE WITH A SALVAGE TITLE RELATED TO BODY WORK(ENGINE WAS NOT INVOLVED) WITH 43, 565 MILES. MY MILEAGE AT TIME OF LEFT HEAD DEFAULT 56, 567 MILES. I AM OUTRAGED!! MY FAMILY HAS BEEN TRUE ADVOCATES FOR THE JEEP PRODUCT FOR 20 YEARS, PURCHASING NINE JEEPS. I TRULY UNDERSTAND THAT THE WARRANTY FALLS OFF WITH A SALVAGE TITLE, I AM PLEADING FOR SOME REIMBURSEMENT FROM CHRYSLER KNOWING THAT THE PENTASTAR ENGINE IS FAULTY WITH LEFT HEAD. I HAD TO RENT A CAR FOR 10 DAYS IN ORDER FOR BLUEWATER CHRYSLER TO GET THE LEFT HEAD IN AND DO THE JOB. PARTS/INSTALLATION $1,893.05 WITH CAR RENTAL FROM ENTERPRISE $497.67 WITH A TOTAL OF $2,390.72. I HAVE RECORDS FROM THE INTERNET OF THE PENTASTAR ENGINE(FAULTY), RECORDS FROM BLUEWATER CHRYSLER. I WILL MAIL AT YOUR REQUEST. PLEASE BE ADVISED, I WILL TAKE THIS TO COURT. I WOULD APPRECIATE SOME FORM OF REIMBURSEMENT. THANK YOU, MRS. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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