Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11520186May 3, 2023
AIR BAGS
Vehicle was involved in a crash. Vehicle was hit head on by a pick-up truck. The air bags deployed in the pick-up truck due to the severity of the crash/impact, but the air bags in our vehicle failed to deploy. Driver of truck injured at scene but declined treatment. Passenger in our vehicle felt pain an hour after accident and went to ER and diagnosed with blunt force trauma injuries from the seat belt.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11519940May 2, 2023
ELECTRICAL SYSTEM
I have a 2018 Jeep Grand Cherokee Overland Edition. The laminate is coming away from the radio screen and it keeps showing an "adjust clock message" and "morse code" like beeping. It is a complete distraction. Due to the laminate coming away from the screen the unit starts overriding the driver choices, like the handsfree features, radio, heated seats, etc. This is a safety issue with the car controlling things the driver should be. It's been going on now for a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519994May 2, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was turned off, the ABS module failed to turn off and drained the battery. The vehicle failed to start, and the contact was left stranded. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the ABS module needed to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520015May 2, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, SUSPENSION
My jeep has started experiencing rough driving and the gears slipping. I took it for service and they told me all the issues wrong were under a recall. (NHTSA 23-E-019) equipment safety recall 21A. He indicated: uplift timing, torque converter engagement, shift points, calibration issues, downshifts and other things. I called my local dealer and gave them my vin but they stated my vehicle has not been recalled and they won't fix it. The big concern is the slipping gears. It lungs forward at times and I am scared it is going to cause an accident. It is very rough to drive. The service 4 wheel drive system light came on. It started 4/27/23. It is very bad when turning the vehicle and driving slow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520098May 2, 2023
ENGINE
On April 24, 2023, while driving 53 mph down a busy highway the car just lost all power. I wasn’t able to control the vehicle then I stepped on the brakes but only if the back brakes worked. Which caused the vehicle to spin out of control until I eventually flipped the vehicle upside down into a ditch. It was one of the scariest things I’ve ever experienced. Besides the fact my drivers side head rest and seat bell we’re also broken at the time. I was going to the dealership on April 26th to have both the headrest and seat belt fixed. It’s also the second time the car lost power. In addition to that my headlights, rear lights, & windshield wipers, would suddenly stop working then work again. I totaled my Jeep and I’m now out of a vehicle since I had a active loan of the vehicle. I was suppose to be done with my payments in Aug of 2025. I don’t ever want anyone to experience what I went thru. I’m very very grateful and fortunate that I wasn’t seriously injured or killed because of this problem.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520141May 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519729May 1, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL SAFETY RECALL. THE CONSUMER STATED HE IS OVER 3 YEARS PAST THE TIME OF THE RECALL AND STILL IS STARING AT THE SHRIVELED UP LEATHER DASHBOARD COVER AND THE EXTENDED WARRANTY HAS SINCE EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519790May 1, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2004 Jeep Grand Cherokee. The contact stated while adjusting the side mirrors on the driver side console, the contact noticed that the mirror failed to adjust as designed. The contact attempted to unlock the doors by pressing the unlock button on the driver’s side console and the doors failed to unlock. The contact stated that the buttons on the driver’s side console failed to function as needed. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519917May 1, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When slowing down at a stop sign, in snowy conditions, the vehicle went into brake assist and locked the brakes up. Causing the vehicle to slide at an interesting and collide with another car. I had complained several times to the dealer about the braking system being to sensitive and touchy before the accident. This was purchased new and the accident happened about 1800 miles on it. Also, the air bag did not deploy. I was told by the dealer, it was because the impact was not hard enough. But the alerts on my phone, said air bag failure Since the accident, I have had this jeep back to the dealer several times. I asked for a full brake inspection, because I have never driven a vehicle that 1- brakes for you for no reason, 2- extremely touchy. The dealer service dept admitted the brakes were touchy, and drove an identical model to compare, and concluded that it must be normal. Didnt actually inspect them. It is NOT normal, and I do not feel safe driving this vehicle in the winter. I have since turned off all brake assist options in the settings, but it is still auto braking. Today at about 3000 miles, when slowing down to make a turn, the emergency braking system started acting up with no one close to me. There is something very wrong with this system, and needs to be addressed before serious injuries happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519582April 29, 2023
ELECTRICAL SYSTEM, SUSPENSION, LANE DEPARTURE: WARNING
The brand new car, not even a month in use, turned itself off in the road. Gave several error message. I turned back on and drive several miles again when it turned it self off again, showing the same error messages. A towing truck took it to the dealership Miami Lakes Automall on Wednesday 5/26 no body in service department answers my calls to give me information on my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519467April 28, 2023
POWER TRAIN
Since purchasing the 2014 Jeep GC Overland with a v6 engine new in 2013 I have had an occasional problem where it shifts unexpectedly from auto to manual (paddles not touched) on acceleration from a slow/stopped position. Problem has happened every year of ownership including April 2023! Local dealer and manufacture have tried to find and fix the problem with limited success over the years. Most of my complaints are in the car's file with dealer/manufacture. The transfer case was recalled on the 2014 year Jeep GC Overland V6 but they said mine was not included however the symptoms are the same. This exclusion was based on my vin which indicated that it had a different trans case but I am not sure that they both should have been recalled if different. Again this safety problem was experienced in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519459April 28, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! There was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519214April 27, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519297April 27, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
On four separate incidences, the automatic emergency brake engaged while driving the vehicle at speeds in excess of 30 mph. There was no warning or reason for the emergency brake to engage. This resulted in the car needing to be towed to the dealer on two occasions as the vehicle froze and was not drivable. The dealer states they are unable to diagnose the problem or fix it as there are no codes that populate during the diagnostic session. This is an obvious safety hazard as this is a family vehicle with two small children in the rear seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519039April 26, 2023
ENGINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic where the failure could not be duplicated, and the contact was advised to take the vehicle to the dealer. The contact then stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. Additionally, the contact stated that on numerous occasions while attempting to start the vehicle, she heard a cranking sound under the hood before the engine turned over. The stated that the battery was faulty. The contact stated that the battery was replaced however, three weeks later the battery failed, and the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that the generator field control circuit was open and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the failure could not be duplicated. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518862April 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518942April 25, 2023
POWER TRAIN
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacture stated that the vehicle needed to be diagnosed. The failure mileage was 55,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518949April 25, 2023
SUSPENSION, WHEELS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Lower control arm bracket failed. Yes available for inspection. The adaptive cruse lane assist function malfunctioned. Yes available for inspection. I was injured. Police inspected the wheel and called it into question a manufacture defect in the police report. Manufacture (Jeep) acknowledges it but has been unresponsive. No warning when the wheel assembly disengaged (wheel, brake, tie rod, control arm, stub axel from the vehicle) traveling at 67 mph prior to crashing into a barrier
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11518956April 25, 2023
ELECTRICAL SYSTEM, FIRERELATED
The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. The air bags failed to deploy. The contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. The contact stated that the doors were inadvertently locked while her husband was inside the vehicle. The contact then stated that the doors failed to unlock. The local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. The contact then stated that the vehicle caught fire and disintegrated into flames. No injuries were sustained. No medical attention was required. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a collision lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11518973April 25, 2023
UNKNOWN OR OTHER
The LG Screen in the dashboard is delaminating and causing the radio and various bluetooth functions to go haywire. The radio stations change and dance across the screen, the temperature in the car changes without my touching it, and phone calls are initiated totally on their own without my involvement. This is highly distracting while driving. I'm told by the dealership who services my vehicle that the screen plus the electronic components all have to be replaced to the cost of over $1,000 and that it is not covered under the 100,000 mile warranty I have on the vehicle. I've researched this problem online and have discovered that many cars/SUVs have this issue and apparently it is due to a faulty LG screen. I found this in chat groups and have not independently verified it. I am writing to your administration to request you look into this issue and if it is as widespread as it appears to be, I think you should consider the safety aspects of the distraction this causes and recall the LG screen and associated components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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