Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#727562August 11, 2000
STEERING:HYDRAULIC POWER ASSIST:PUMP
AT A STOP LIGHT THE ALUMINUM POWER STEERING PUMP BRACKET WHICH CONNECTS THE PUMP TO THE ENGINE BLOCK BROKE COMPLETELY IN HALF. THE PUMP STARTED TO BOUNCE AROUND UNDER THE HOOD WHILE THE BELT WRAPED ITSELF AROUND THE FAN. HAD I BEEN ON THE FREEWAY I WOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727568August 11, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I REPLACED MY ROTORS DUE TO PREMATURE FAILURE PRIOR TO RECALL. I SENT A LETTER AND RECEIPT TO JEEP FOR REIMBURSEMENT AND WAS DENIED. I SENT A FOLLOW-UP LETTER AND RECEIVED A PHONE CALL FROM JEEP WHICH STATED MY CLAIM WAS ACCEPTED AND I WOULD RECEIVE A CHECK AND THEN AN HOUR LATER RECEIVED ANOTHER CALL DENYING ME. I HAVE TRIED TO CORRESPOND WITH THE CUSTOMER SERVICE BUT I AM HAVING A TREMENDOUS DIFFICULTY WITH NOT ONLY REACHING THE PERTINENT INDIVIDUALS BUT IN GETTING ANYBODY TO FOLLOWUP WITH ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553776August 11, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, UNKNOWN OR OTHER
FUEL PUMP FAILED CAUSING THE VEHICLE TO STALL WITHOUT WARNING CAUSING A SUDDEN LOSS OF POWER, CHECK ENGINE LIGHT DID NOT ILLUMINATE PRIOR TO FAILURE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727493August 10, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION HAS FAILED/BURNED UP TWICE, BOTH TIMES AT APPROXIMATELY 60,000 MILES. PAINT IS FLAKING OFF IN LARGE PIECES. COIL SUSUPENSION SQUEAKS AND HAS BEEN SINCE ABOUT 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727554August 10, 2000
TIRES
WHY ISNT THIS SIZE TIRE NOT RECALLED? IT IS STILL THE SAME BRAND AND I AM AFRAID TO DRIVE ON THEM. PLEASE DO SOMETHING. THANKS. *AK( DOT NUMBER: TIRE SIZE: 225P75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867401August 10, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEFECTIVE REAR BRAKE ROTORS CORRODED. THERE WAS RECALL FOR FRONT ROTORS, AND THIS VEHICLE WAS INCLUDED FOR THAT RECALL. BUT, THE PROBLEM ALSO EXISTED IN THE REAR ROTORS, BUT THEY WERE NOT INCLUDED IN RECALL. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867438August 10, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 60 MPH FRONT RIGHT TIRE HAD A TREAD SEPARATION. IT WAS FIRESTONE, SIZE P235/75R15, AND DOT H4BNDFA436. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553600August 9, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136)PRIOR TO RECALL NOTIFICATION, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727283August 9, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THIS PITMAN ARM ASSEMBLY FAILED AT LOW MILEAGE. CONSULTATION WITH MECHANICS INDICATED THIS AS VERY UNUSUAL AND COULD POSE A SERIOUS SAFETY HAZARD IF LEFT UNATTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727286August 9, 2000
TIRES
DURING THE WEEK OF 10/18/00 I WAS RETURNING FROM A BUSINESS TRIP. I WAS TRAVELING WEST IN THE DRIVING LANE OF I-80 AT APPROXIMATELY 2:45 AM. IN FRONT AND BEHIND ME WERE SEMI TRUCKS AND, IN THE PASSING LANE, WAS A CAR. SUDDENLY I HEARD AN "EXPLOSION" AND MY VEHICLE SLAMMED TO THE PAVEMENT AND VEERED SHARPLY TO THE RIGHT, TOWARD THE SHOULDER. AFTER NEARLY LOSING CONTROL OF THE VEHICLE I WAS ABLE TO PULL TO A STOP ON THE BERM OF THE ROAD. THE PASSENGER FRONT TIRE HAD LITERALLY DISINTEGRATED AND THE VEHICLE WAS RESTING ON THE RIM. AFTER RETURNING HOME I INSPECTED THE TIRE AND FELT IT WAS A MANUFACTURING DEFECT. I CONTACTED FIRESTONE AND WAS TOLD THAT THEY HAD RECEIVED NO OTHER COMPLAINTS ABOUT THIS MODEL TIRE. AFTER SOME NEGOTIATING THEY AGREED TO REPLACE THE TIRE WHICH BLEW OUT AS WELL AS THE REMAINING THREE TIRES. I EXPLAINED TO THEM THAT, SINCE THE INCIDENT, I WAS EXPERIENCING SOME DIFFICULTIES WITH THE STEERING. THEY REFUSED TO DO MORE THAN REPLACE THE TIRES. AFTER THEY REPLACED THE TIRES I TOOK THE JEEP TO A REPAIR SHOP AND FOUND IT HAD A BROKEN FRONT-END SUSPENSION PART, WHICH I HAD REPLACED. I FEEL THIS HAPPENED AT THE TIME OF THE INCIDENT. ADDITIONALLY, I TOOK PHOTOS OF THE TIRE WHICH DISINTEGRATED AND HAVE THEM AVAILABLE ON JPG FORMAT, IF YOU WISH TO HAVE THEM. I FEEL THAT FIRESTONE, INC. LIED TO ME ABOUT HAVING NO COMPLAINTS REGARDING THIS MODEL TIRE. IF I HAD NOT PUSHED THE ISSUE I WOULD HAVE BEEN RIDING ON THREE OTHER OF THE SAME MODEL TIRES. I PUT APPROXIMATELY 20,000 MILES PER YEAR ON MY VEHICLE AND I FEEL FIRESTONE TRIED TO DELIBERATELY COVER UP WHAT THEY KNEW WAS AN ONGOING PROBLEM. THANK YOU( DOT NUMBER: TIRE SIZE: 70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727351August 9, 2000
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
THE WIRE HARNESS THAT RUNS ON THE UNDERSIDE OF THE VEHICLE IS ROUTED ABOVE THE TRANSMISSION CASE, AND IS DIRECTLY UNDER A SCREW THAT HAS THE POINT EXPOSED TO THE WIRE HARNESS. WHEN TURNING LEFT OR HITTING LARGE BUMPS, A FUSE BLOWS, WHICH CAUSES THE ENGINE TO STOP RUNNING, RESULTING IN LOSS OF CONTROL. IT IS IN SUCH A PLACE THAT YOU CANNOT SEE THE SCREW, BUT CAN FEEL IT WITH YOUR FINGER. THE WIRE THAT SHORTED FOR ME WAS THE HEATER FOR THE O2 SENSOR. THERE ARE MANY WIRES IN THE HARNESS AND COULD SHORT ANY DIFFERENT ONE. THIS COULD BE AVOID BY REROUTING THE WIRE HARNESS AWAY FROM EXPOSED SHARP SCREWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867301August 9, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL GAUGE DID NOT REGISTER THE CORRECT AMOUNT OF FUEL, WHICH NEARLY CAUSED A CRASH ON AN INTERSTATE HIGHWAY. OWNER HAS CONTACTED MANUFACTURER ABOUT RECALL 97V194000. OWNER WAS TOLD THAT THERE WAS NO RECORD OF RECALL. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553603August 8, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECALL REPAIR (00V-136) WAS COMPLETED BY DEALERSHIP, HOWEVER THE NEXT DAY THE ROTORS WERE WARPED AND THE DEALERSHIP WILL NOT REPLACE WARPED ROTORS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726948August 8, 2000
UNKNOWN OR OTHER
THE ORIGINAL PAINT ON MY VEHICLE IS BUBBLING OFF DOWN TO THE PRIMER. THE CAR WAS ALWAYS KEPT IN A GARAGE AND MAINTAINED EXCELLENTLY. I HAVE TAKEN IT TO A BODY SHOP AND WAS TOLD IT WAS A BAD PAINT JOB FROM THE FACTORY.NO SAFETY DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867220August 8, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MANUFACTURER'S RECALL 879 FOR FRONT BRAKES. BUT, CONSUMER HAS A PROBLEM WITH HIS REAR BRAKES THAT ARE DETERIORATING. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#726902August 7, 2000
TIRES:TREAD/BELT
TREAD SEPARATED WHILE DRIVING ON INTERSTATE. TIRE HELD AIR PRESSURE. WIFE (LORI) WAS ABLE TO CONTROL VEHICLE AND PULL OVER SAFELY. BLACKWALL WAS FACING OUT( DOT NUMBER: W2HL 1PY TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726907August 7, 2000
STRUCTURE:FRAME AND MEMBERS
THE COURTSEY JEEP (755 ROCKVILLE PIKE, ROCKVILLE MD. 301 424 17000 STATED THAT THIS BREAKAGE IS NOT A NORMAL OCCURRENCE. METAL IS A STESS BREAK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726910August 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, STEERING:HYDRAULIC POWER ASSIST SYSTEM
FRACTURING OF DEFECTIVE POWER STEERING BRACKET LEAD TO SUDDEN AND COMPLETE LOSS OF POWER ASSIST; SERPENTINE DRIVE BELT ALSO SLIPPED OFF OF PULLEYS, RENDERING GENERATOR, WATER PUMP, AND OTHER MECHANICAL DEVICES INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726926August 7, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
COST FOR ME TO REPLACE IS $760. DO NOT UNDERSTAND THIS COMPONENT FAILING WITH THIS LOW MILEAGE. DEALER HAS THIS PART ON NATIONAL BACKORDER. WAS INFORMED BY DEALER THAT THERE IS OVER 100 OF THESE UNITS ON BACKORDER. IT WOULD SEEM THERE IS A PROBLEM WITH THIS PART IF THERE IS SUCH A HIGH BACKORDER AMOUNT. NO SAFETY DEFECT MENTIONED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866912August 7, 2000
ELECTRICAL SYSTEM:HORN
WHEN HORN IS NEEDED IN AN EMERGENCY HORN NEGLECTS TO SOUND OFF WHICH COULD CAUSE NEAR ACCIDENTS. ALSO, NOTE HORN WORKS INTERMITTENTLY. CONSUMER HAS CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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