Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#894534August 16, 2001
VEHICLE SPEED CONTROL:LINKAGES, VEHICLE SPEED CONTROL
WHILE DRIVING 35 MPH VEHICLE SUDDENLY ACCELERATED, CONSUMER APPLIED BRAKES, BUT THIS DID NOT STOP VEHICLE. CONSUMER KEPT PUSHING BRAKE PEDAL TO FLOOR, AND AFTER A FEW SECONDS, VEHICLE SLOWED DOWN. MILEAGE WAS 3000. THIS HAPPENED AGAIN ON 4 AUG 2001 WHILE DRIVING ABOUT 5 MPH IN A PARKING GARAGE, VEHICLE ACCELERATED WHILE IN REVERSE. APPLIED BRAKES, BUT THERE WAS NO BRAKING ACTION. VEHICLE CAME TO A STOP WHEN IT HIT ANOTHER VEHICLE. DAMAGE TO JEEP WAS $5700.00, DAMAGE TO OTHER VEHICLE UNKNOWN AT THIS TIME. BOTH TIMES, NO INJURIES.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#894537August 16, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAS BEEN IN DEALER'S REPAIR SHOP 5 TIMES FOR BRAKE FAILURE. ROTORS WERE REPLACED AT 36,000 MILES/ 48,000 MILES, AND NEW ROTORS WERE PUT ON. AT 55,000 MILES /68,000 MILES/ 72,00 MILES ROTORS WERE TURNED AGAIN. HOWEVER, ROTORS NEEDED TO BE REPLACED AGAIN. VEHICLE STARTED SHAKING WHEN BRAKES WERE APPLIED. VEHICLE HAS NO PROBLEM STOPPING. MANUFACTURER DID NOT HAVE A SOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562505August 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PRIOR TO RECALL NOTICE 00V-136 THE LEFT FRONT BRAKE ROTOR BROKE WHILE DRIVING, THE CONSUMER IS REQUESTING REIMBUSEMENT FOR THE REPAIRS MADE PRIOR TO NOTIFICATION. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562517August 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PRIOR TO SECOND RECALL NOTIFICATION RECEIVED, THE SECOND FRONT ROTOR FAILED, HOWEVER CONSUMER PREVIOUSLY HAD A FRONT ROTOR REPLACED AND WAS REIMBURSED, AND NOW THE MANUFACTURER IS DENYING CONSUMER FOR THE SECOND ROTOR BEING REPAIRED BECAUSE THEY ARE STATING THAT THEY HAVE ON FILE THAT CONSUMER HAS ALREADY BEEN REIMBURSED FOR BOTH ROTORS, CONUMER IS REQUESTING RECONSIDERATION FOR THE SECOND ROTOR, CONSUMER STATED THE VEHICLE WOULD VIBRATE AND PULL TO THE LEFT, THE DEALER REPLACED BOTH CALIPERS AND REPLACED THE REAR BRAKE SHOES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750517August 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TOTAL OF 4 TOTAL BRAKE(ROTOR/PAD) REPAIRS NEEDED ALOMG WITH: REAR DIFF, OIL SEALS, CALIPERS, STEERING STABILIZERS, BRAKE LINES. ALL MILEAGE IS HIGHWAY WITH LITTLE BRAKAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750521August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
JEEP GRAND CHEROKEEE PROBLEM. CAR SLIPPED FROM PARK INTO REVERSE, SMASHED INTO CAR BEHIND ME ON THE STREET. I'D PULLED OVER TO PUT IT INTO PARK TO GET SOMETHING OUT OF THE BACKSEAT...ENGINE WAS RUNNING. I WAS AT CURB. GOT OUT, LEFT DRIVER DOOR OPEN, IT HIT ME, COULDN'T GET BACK INTO CAR TO STOP ANY OF THIS FROM HAPPENING, HAD TO LET IT GO BACK AND HIT A PARKED CAR.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#750533August 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BREAK ROTORS OVERHEATED AND WARPED TWICE WITHIN 16000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894369August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, VEHICLE SPEED CONTROL
VEHICLE WHEN IN PARK WILL PUT ITSELF INTO REVERSE AND ACCELERATE .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894375August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE PARKING VEHICLE WENT INTO REVERSE, AND CONSUMER OPENED DOOR BEFORE REALIZING WHAT HAPPENED, CONSUMER WAS HURT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#894379August 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER IS HAVING PROBLEMS WITH BRAKES SINCE DATE OF PURCHASE. CONSUMER HAS TAKEN VEHICLE IN TO GET BRAKES FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894430August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, VEHICLE SPEED CONTROL
PE 01 021/ INADVERTENT ROLLAWAY: ON THREE OCCASIONS VEHICLE HAD JUMPED OUT OF PARK INTO REVERSE WHILE PARKED, FIRST, IT BACKED UP ON A CONCRETE CURB. SECONDLY, DRIVER WAS STILL IN VEHICLE, AND THIRDLY BACKED INTO ANOTHER VEHICLE AND HIT A FENCE. DEALER WAS NOTIFIED, AND WAS UNWILLING TO ASSIST IN THIS MATTER. *AK CONSUMER WILL NOT DRIVE VEHICLE BECAUSE OF THE FAULTY INTERLOCK SYSTEM, CHRYSLER WILL NOT ASSIST CONSUMER. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#894466August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER PLACED VEHICLE IN PARK IN DRIVEWAY. SHE STEPPED OUT AND WAS BEHIND THE VEHICLE. VEHICLE JUMPED OUT OF GEAR AND ROLLED FORWARD DOWN DRIVEWAY. CONSUMER THEN JUMPED INTO VEHICLE ATTEMPTING TO STOP IT, BUT WAS ONLY ABLE TO STEER IT AWAY FROM TRAFFIC AND CHILDREN. BUT, IT WENT INTO A TREE WHICH CAUSED SEVERE DAMAGE TO VEHICLE.*AK *YH
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#894469August 15, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE STALLS. ALSO, BRAKES AND ROTORS ARE DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750421August 14, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TRAVELING AT 50MPH WHEN HOOD FLEW OPEN. UPON INVESTIGATION SAW THAT BOTH MAIN LATCH AND BACKUP SAFETY CATCH WERE RUSTED AND NOT FUNCTIONING PROPERLY. LEX, KY DEALER STATED "NO RESTRICTIONS" TO REPLACE "HOOD, LATCH, AND SAFETY CATCH" BUT S.FLA DEALER WONT COOPERATE (RELOCATED TO S.FLA.) NOR WILL CHRYSLER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750422August 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION REPLACED AT APPROX 85000 MILES JAN 2001. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#750475August 14, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750476August 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I WAS PARKED OUTSIDE OF A STORE, AND GOT OUT TO TAKE SOMETHING OUT OF THE BACK SEAT.WHEN MY TRUCK WENT INTO REVERSE AND HIT A CONCRETE BEAM. I DONT KNOW HOW BUT I HAD TIME TO GET OUT WALK TO THE BACK OPEN THE DOOR GET THE ARTICALES AND REMOVE THEM BEFORE IT POPED INTO REVERSE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#750484August 14, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CAR WAS LEFT IN NEUTRAL AND I WENT BACK TO CLOSE GARAGE DOOR. THE CAR WENT INTO REVERSE BY ITSELF PUSHING ME THROUGH THE GARAGE DOOR I WAS CLOSING. THE OPEN DRIVERS SIDE DOOR PREVENTED ME FROM BEING KILLED. I WAS TREATED AT FAUQUIER HOSPITAL EMERGENCY ROOM FOR A SLASHED CHIN. DMAGE TO CAR WAS OVER $2000, REST WAS MEDICAL BILLS AND REPLACEMENT OF GARAGE DOOR.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#750486August 14, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE WAS SERVICED BY DEALERSHIP ON 8/9/2000 FOR A RECALL ISSUED BY JEEP REGARDING DEFECTIVE FROM BRAKE ROTORS. ROTORS WERE REPLACE BY DEALERSHIP, ALONG WITH A CHARGE OF $100 FOR NEW PADS (VEHICLE ONLY HAD 23,175 MILES). BRAKES WORKED FINE PRIOR TO THE RECALL, HOWEVER SINCE THE REPAIR THEY SQUEAK FROM TIME TO TIME AND HAD BEGUN TO GET WORSE. ON 8/9/2001, THE VEHICLE WAS RETURNED TO THE DEALERSHIP TO RESOLVE THE PROBLEM. DEALERSHIP REFUSHED TO REPLACE PARTS, COMMENTING "IT IS A KNOW PROBLEM THE JEEPS HAVE A PROBLEM WITH THEIR FRONT BRAKES. IT IS NOT UNCOMMON FOR A JEEP WITH NEW BRAKE PADS TO EAT THROUGH THE ROTORS IN LESS THAN 9,000 MILES. IT YOU WANT IT FIXED YOU WILL HAVE TO PAY FOR THE REPAIRS." THE REPAIR INVOICE NOW STATES "VEHICLE NEEDS ROTORS, CUSTOMER DECLINE AT THIS TIME" BECAUSE I WILL NOT PAY THEM TO FIX A KNOWN JEEP DEFECT. PROBLEM WAS THEN BROUGHT TO THE ATTENTION OF CHYSLER CUSTOMER SERVICE WHOSE SOLUTION WAS THAT I BE REQUIRED TO PAY ANOTHER ONE OF THEIR DEALERSHIPS $75 FOR INSPECTION OF THE BRAKES SO THAT THEY COULD PROCESS A REPORT. THEIR RESPONSE WAS THAT THEY WOULD WORK WITH ME TO REVIEW THE PARTS, HOWEVER IT WOULD BE MY RESPONSIBILITY TO PAY FOR THE $75 INSPECTION. I AM NOW STUCK WITH THE OPTION OF PAYING CHYRSLER AN ADDTIONAL $75 (WITH NO GUARANTEE THAT THEY WILL EVEN FIX THE PROBLEM THAT THEY CREATED) OR PAY FOR THE REPAIRS OUT OF MY OWN POCKET. REPLACING ONE SET OF DEFECTIVE ROTORS WITH ANOTHER SET OF DEFECTIVE ROTORS IS NOT CLOSURE ON A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894230August 14, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A FOWL ODOR WAS SEEPING INTO VEHICLE FROM AIR CONDITIONER (A/C). PLASTIC WITHIN UNIT HAS MELTED DOWN AND CORRODED FROM USING HEAT IN WINTER TIME. MOISTURE INSIDE THE UNIT HAS CAUSED MILDEW AND DEALER HAS SPRAYED A ANTI- FUNGUS BACTERIA ON THE COILS, KILLING THE BACTERIA, AND REFRESHING VEHICLE. ODOR AND FUNGUS STILL THERE. CONSUMER TOOK VEHICLE BACK TO DEALER IN JUNE TO FIND OUT THAT ENTIRE A/C UNIT HAD TO BE REPLACED FOR A COST OF $ 89.00 AT CONSUMER'S COST. CONSUMER DOES A LOT OF TRAVELING, AND NEEDS THE VEHICLE FOR TRASNSPORTATION. CONSUMER PLEASE ADD VIN# AND MILEAGE TO THIS FORM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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