Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11604473July 25, 2024
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that on three separate occasions while his wife was driving at speeds below 30 MPH, the transmission unexpectedly shifted into neutral(N). The vehicle was steered to the side of the road and restarted each time. The vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. The vehicle was not repaired. The vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,626.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604594July 25, 2024
ENGINE
The crankshaft sensor tone wheel is damaged. I found that there was a recall on this item on our make/model and year of our Jeep. It's recall number W68/NHTSA 20V-475 and W58/NHTSA 20V-475. The dealership is refusing to follow the recall and make the repair and quoted us over $3,000 out of pocket to fix a known and recalled problem with our vehicle. I'm not understanding how it is legal for them to refuse to fix a known problem on a vehicle that isn't outside the parameters in terms of years old, or years since the issuance of the recall. We have spoken with multiple people who simply tell us they don't know why, but our vehicle isn't covered under the recall. Can you please point me in the direction as far as next steps or do we just need to hire our own legal council to have this problem addressed and rectified? Our Jeep is currently at the Dealership located at 12410 E 136th Ave, Brighton CO 80601 Phone number 303-654-1940. They did the trouble shooting and can confirm that this is the problem. They were also aware of the recall and unsure as to why Jeep was saying it wasn't covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604625July 25, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving, all the light on the dashboard come on. When this happens the speedometer is not working the windshield wipers come on. The emergency brake light is on, the car shifts out of gear and the turning signals don't work and the hazard lights won't work. This is all happening at the same time. I'm unable to inform people on the road that I'm in distress because my hazard light won't work I don't know how fast or slow I'm going. I can't inform the people on the road that I want to change lanes. Then after a while all the lights on the dashboard would go out and the check engine light would remain on for maybe two days and than go out. This problem has been going on since January I have paid thousands of dollars attempting to get this problem fixed. My car has been back and forth to the same Chrysler central Ave dealership where I purchased my 2018 jeep grand Cherokee to which I'm still paying for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604615July 25, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple times during the day I have a number of alerts popping up in my dashboard. These include the blind spot monitoring which continues to go on and off. Braking system, ect. Please see pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604183July 24, 2024
SUSPENSION, STEERING
The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604205July 24, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
I received a letter in the mail that my Jeep had a recall for some type of sensor that affects the brakes and brake lights. I’ve read that a malfunction in this sensor can cause my brake to not work and can cause me to crash into someone or something. The fact that this issue hasn’t been resolved yet is beyond me. This recall came out in 2022. It had been 2 years. What’s going happen when a mother is driving her family around in her Jeep that also has this recall on it, she switched the brake on but it doesn’t brake and she and her family crash into someone. Life’s are at risk here. I am planning to start a family within the next year and I will be getting rid of this car because I will not trust my family in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604213July 24, 2024
ENGINE
While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / NHTSA 20V-699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604286July 24, 2024
ELECTRICAL SYSTEM
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH and approaching a stop light, the brake pedal was released, the accelerator pedal was depressed, and the contact discovered that the engine had shut off. The contact stated there was no warning light illuminated. The contact shifted into park, turned off, and restarted the vehicle, and the vehicle was drivable. The contact drove the vehicle back to the residence. The contact stated that several months later the vehicle was taken to a dealer and was repaired under NHTSA Campaign Numbers: 14V53000 (Electrical System) however, the failure persisted. The dealer was contacted, and the contact was informed that the fuel pump was failing and that the repair would be an out-of-pocket expense. The contact referenced NHTSA action number: EA23001 (Fuel System, Diesel); however, the vehicle was not included in the investigation. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604006July 23, 2024
UNKNOWN OR OTHER
The screen that controls many of the functions in the vehicle is delaminating and from online forms I have researched this is a very common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604009July 23, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed at night, the headlights failed to illuminate as needed. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604027July 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604051July 23, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I bought a 2018 jeep grand Cherokee limited on July 1,2024. A week after owning the vehicle the jeep kept shutting off while driving on the interstate and the dash said “ put in P and push to start” none of the hazard lights came on. It just automatically shut off in the middle of traffic multiple times and when put into park and tried to restart it would take several attempts. This is unsafe and I’m lucky I did not get into an accident since the vehicle is just turning off while I’m driving on a busy highway not to mention almost getting into an accident since I’m given no warning. I dropped off my jeep at the dealership and they have had it for two weeks stating they can not find any issues with the vehicle. This is frustrating and scary and do not even feel comfortable driving a the jeep that I owned for one week. I have read several complaints in the same issue and k won’t seems to be able to find what is causing this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604068July 23, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604084July 23, 2024
ENGINE
4xe. Have had at least 3 episodes where - while driving- engine switches itself from Electric to Hybrid Mode saying that "Electric Mode is Unavailable". Shortly thereafter, while in Hybrid mode, I press the accelerator and engine seems to rev fast, but there is greatly diminished power. I have to pull off the road and restart car and everything works fine. I have done all of the recall work. Changed oil. This is a rare occurrence, do not think it is a mechanical issue, feel like maybe a hybrid software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604099July 23, 2024
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while his wife was driving around a roundabout and stopping the vehicle, the vehicle shut off. The driver continued depressing the Push-to-Start button however, the vehicle failed to restart. The driver was assisted with moving the vehicle from the roadway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the fuse box and fuse in the engine compartment were burned and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 160,116.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603765July 22, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with Kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with Ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with Druba she told me I can expect a call within 24-48 hours . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11603814July 22, 2024
WHEELS, ENGINE, FUEL/PROPULSION SYSTEM
Fuel Cap recovery error light comes on and when taken to the dealership and diagnosed they replaced the fuel cap twice in 2 years. Still presenting the same problem. Engine Rocker arm and camshaft failure on 3.6L V6 Pentastar engine. Stability control problem when driving on rough highway roads at highway speeds makes the vehicle over correct in a left or right direction out of lane almost causing accidents. New shocks & struts, and check of the stability control systems has not corrected the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603871July 22, 2024
AIR BAGS
I was involved in a car crash accident on the freeway, I was hit by a Ford Raptor truck from the back (left side) and pushed against the median barrier (center division) bounced back and spun twice and while spinning I hit another vehicle. Through all this I had three impacts, but when I hit the center divider I bumped my head on the left side and while spinning I heard the sound of gas (and felt air also coming into the car on the side of my head) but the side airbags never deployed. I suffered a head concussion and neck injury due to whiplash and bumping my head. I called the Jeep Company and claimed about the side/curtains airbags not deploying, they said they will send someone to check the car and investigate, they also made me sign the order authorizing them to check the car and after doing the investigation they sent me a letter with a vague explanation and no copy of the report that supports it. This needs further investigation, Jeep is not being cleared about this.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11603877July 22, 2024
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact became aware of smoke coming from the engine compartment. The contact stated there a large amount of smoke coming from the alternator. Additionally, the vehicle had no electrical power. The vehicle was towed to an independent mechanic where it was diagnosed with a failed alternator. The contact was informed that the alternator was burned. The contact was informed that the alternator needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603929July 22, 2024
UNKNOWN OR OTHER
My vehicle displayed a AWD service indicator - took in replaced a module. Same indicator came on 3 months later and needed a front axle disconnect replaced. I only do normal street driving and my vehicle has under 30k miles. All repairs including recalls done at jeep dealer 5 including recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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