Jeep Compass Complaints

416 consumer complaints on file.

#11604179July 24, 2024
ELECTRICAL SYSTEM
Few month ago, I received a paper from the manufacturer saying that the car was on recall. I brought the car to the car dealer and they said that there was a problem with the battery. They changed the battery for a new one. Later on, I received a letter from the Jeep saying that they used my factory limit warranty to replace the battery. And saying that next time if I see a form like this it could be a real bill. Around 2 months and a half after, The light of the battery starts flashing and a message appeared on the dashboard saying that I had to park the car immediately because it could stop at anytime automatically. I had to pull over and call a tow truck. We dropped the car to the car dealer. It was on a Sunday. Then, I had my car ready to pick up 5 days later, on the Friday. They told me that they had to change the alternator. I took my car and it seemed all fine. Four days later, the light of the passenger seat belt start flashing and the beep sound started and wouldn't stop. The message was for the passenger to put his seat belt on. The thing is that there was no passenger. I had my hand bag on the passenger seat and I put it away. I turned off the engine. Waiting for 10 minutes and turned on the engine again. Again, the sound went on for the seat belt of the passenger. I turned off the engine again and waited another 10 minutes. This time when I turned on the engine, a message appeared saying that the emergency contact were not available. And another message, that there was something going with the air bag. At this point, I felt very uncomfortable driving the car. I had to drive the car very slow hoping the airbag would not go off. I parked my car in my garage. I called Jeep the day after since it was already closed and they told me to bring the car the week after since they were fully booked with repairs. I could do this as I was traveling to Europe for few weeks. I will be back to LA on the 10 of august and hope to find a solution. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603435July 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Compass. The contact stated that when the USB port was in use, the digital screen would shut off and no longer display the safety features. The contact stated that the digital screen was used for safety and the features were no longer accessible. No warning lights were illuminated. The vehicle was taken to a local dealer where a software update was performed. The vehicle was not repaired. The vehicle was taken back to the local dealer where the digital screen was replaced; however, the vehicle was not repaired. The vehicle was taken to another local dealer Dayton Andrews Dodge Chrysler Jeep Ram (2301 34th St N, St. Petersburg, FL 33713) where it was diagnosed but no resolution was found. The contact was advised by the second local dealer that whenever the remedy was available a notification would be provided. The manufacturer was made aware of the failure. The failure mileage was approximately 850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599287July 5, 2024
ELECTRICAL SYSTEM
Nhtsa should not be permitted to claim zero recalls while they allege repaired. Repairs fail often, consumers should have right to make choice and not gov or business choosing for them. The safety recall for this vin failed! It is class 1. I don't gamble and would have never bought. You want to buy it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599270July 5, 2024
ENGINE, ELECTRICAL SYSTEM
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597983July 1, 2024
POWER TRAIN
The contact owns a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle jerked. The contact heard a whining sound when the transmission shifted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The contact was informed of an unknown TSB; however, the contact was informed that there was no repair available. The contact stated that the vehicle had been serviced because of various failures since the vehicle was purchased in August 2023. The manufacturer was made aware of the failure and the contact was offered a payment towards a new vehicle. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593659June 11, 2024
LANE DEPARTURE: ASSIST
Several incidents with the screen/safety features. Have had it in for service several times and it is either stated that it needed an update or nothing was found to be wrong. Two times the radio was replaced. I am into the third year of my lease and there are still intermittent problems -- one being that my backup camera alert did not go off and i ended up backing into a car that came out of no where. Also, have gone to back up and pedestrian warning did not work which could have been a real issue if I had not seen the pedestrian. I can get no assistance from Jeep which I have called several times. I personally do not feel that I should have to pay to have the damage repaired from the backup accident when it was caused by a failure from backup assistance. Have incurred many problems through out the entire time I have had the vehicle. Safety features will turn on and off sporadically on their own.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592329June 4, 2024
ELECTRICAL SYSTEM
My Start/Stop feature will bug out and not Start up after releasing the brake at a red light. It has happened multiple times and will display a maintenance required symbol in my dashboard until I restart my vehicle. It happens infrequently. One day it will work fine and the other day it will delay and not turn on immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592321June 4, 2024
UNKNOWN OR OTHER
When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589025May 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Since my short time of ownership I have had two specific issues with the car. One the safety features. The lane departure warning often doesn't work. The icon will stay unlit when veering out of lane. This is random but often. Next the automatic emergency braking system. The icon will show turned off randomly yet often. Forcing me to go back into the menu when the car is in stop to activate it again. For unknown reasons it will randomly turn off. Secondly, the transmission has a scary delay on stop to go. About 3 months after purchase I noticed when at a stop or very slow speeds the car will hesitate when pressing on the gas petal. I have had some near accidents due to this. The best way I can describe this is a loss of power. When accelerating from a stop or very slow speed the car doesn't respond or move then out of no where it will jerk and speed up. This has been an issue when yielding to on coming traffic making accidents more likely. I have taken the car to the dealer and was told it was a learning transmission and it should go away. I did receive a recall update to fix the hesitation but so far I don't see any positive change in this matter. The car still has a loss of power and I will bring the car back in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588734May 14, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle shut off at stop light , parking break engaged and disengaged , Drive shift was flashing , dash was flashing. I shut the vehicle off twice because it happened twice in the same moment until the third time it allowed me to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588162May 10, 2024
STEERING
I purchased this vehicle not quite a year ago. After about 3 months while turning I noticed a knocking sound coming from the left front of the vehicle while turning. When I was able I took the vehicle back to dealer who stated it was the rack and pinion. I was told by a local mechanic if not repaired it can come a lose cause you to loose control causing accident. After I was told this I researched an found several other jeep owners had this same problem. My vehicle now has 58k miles on it had only 32K when purchased I did get warranty dealer refused repairs I would like jeep to investigated because some complaints are not listed with nhtsa seems owners just repair it an move on or just complain ask questions on internet. I feel jeep should be held responsible an thus should be recalled before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587936May 9, 2024
ENGINE, UNKNOWN OR OTHER
My 2021 Jeep Compass Trailhawk has been in very good condition until the ac recently just started to blow hot air. When I took my jeep in for a routine oil/filter, my local auto mechanic said that upon visual inspection the a/c clutch (part of the a/c compressor) was melted and that I would need a whole new a/c compressor assembly, possibly replace the drier, and completely flush the system. I can't believe that for a fairly new car in very good condition this type of problem shows up. I called Jeep and they said that there is no recall on the a/c compressor for my jeep. However, my mechanic that is now working on fixing the issue said he has to wait a few days for the compressor kit parts as it was on backorder, so there must be other similar issues ongoing. I would like to know how I can get reimbursed for a problem that should not be happening with a 2021 Jeep in very good condition? I am not sure if this is a jeep class issue. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587309May 6, 2024
ELECTRICAL SYSTEM
I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587116May 6, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The Forward Collison icon is on, on my dash. I get a screen message the service is not working, then another to say the signal is lost. I cannot reprogram/reconnect the service in Uconnect. Makes no difference for icon whether engine is running or not. This started in November 2023. The dealer is saying sensor needs replaced. Which sensor? He indicated locations of several sensors. Dealer also says front bumper and grill and something under hood needs removed to replace sensor. Takes 5 hours to replace. Procedure seems very invasive. Reading on Jeep forums on same topic does not mention this procedure and time. Saying part taken out, cleaned or replaced. My 2023 Jeep Compass Latitude has 2580 miles as of today. Ridiculous that this is happening so soon or at all. Please send me info and reply to [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582704April 12, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581878April 9, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2023 Jeep Compass at the end of last year and have had issues while driving on the highway (with no cars in front or to the side of me) with the forward collision warning system going off and applying hard pressure on the brakes. Most recently, when driving on the highway the incident happened again (no cars in front or on the side of me), and nearly caused the driver behind me to run into my vehicle at 50+ mph. They had to swerve around me into another lane to avoid a collision. I have taken the vehicle to the Jeep dealership, and all they have been able to say is that they "cannot replicate the issue" and therefore have found no problems with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581012April 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The vehicle was purchased in Dec of 2023. It had a slight vibration and hesitation under acceleration a few miles after leaving the dealership, just assumed everything needed to “break in”. About a month later, we had noticed an intermittent roaring noise coming from the engine bay that vibrates the whole vehicle and sometimes stops on its own or after moving the gear selector from Drive to Select Shift (~2000 Miles). About a month later, the Engine Start/Stop was cutting off the engine before coming to a complete stop (below 5MPH) (~3000 Miles). In late February 2024 I took it to the dealer we purchased from and they acknowledged the issues but were not able to diagnose, therefore, they put “No Faults Found” on the invoice and told me that it was the self learning of the modules and should clear up after 6 months. The above symptoms were getting worse so we reached out to Jeep Wave Customer Support and they recommended we take it to a different dealer. I took it in around Mid March 2024, they acknowledged the issues and performed a reflash on the PCM, ECM, and TCM for a recall. March 23-Day of Reflash and first Buy Back request submitted through Jeep Wave. Since the day of reflash, the electronic ebrake has been activating during some stops (ebrake light not indicated on center console or on the screen in the instrument panel) and is not deactivating until the gear selector is moved to park or the vehicle is restarted. The Engine Start Stop has been activating even when turned off. The front USB port has stopped working, the interior blower motor is making noise and the buttons on the steering wheel are working intermittently. The range per tank has gone from roughly 400 miles to less than 200 miles although the average MPG on the gauge cluster has not decreased. It has been to 3 different dealers on 5 different occurrences. It was at a dealer today (04/03/24) the service advisor call Jeep and was told not to touch it and send us home. Second buy back denied
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580156March 29, 2024
AIR BAGS
I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11579055March 23, 2024
ENGINE
Repeated High Coolant Temp notice. Has happened three times in 3 weeks. Last two times have happened within two days. Happens when Jeep is at about 40 mph. Jeep shows high temp warning and shuts off causing great concern for my families safety driving in 40 mph traffic. Repair shop can’t explain repeated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578556March 20, 2024
ENGINE, ELECTRICAL SYSTEM
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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