Infiniti QX60 Service Bulletins
507 manufacturer communications on file.
- May 10, 2022•Document ID: 10218739Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB22-022
- Date Added:
- August 26, 2022
- Manufacturer:
- INFINITI
SummarySOFTWARE UPDATE POP-UP NOTIFICATION SERVICE INFORMATION The infotainment system in the APPLIED VEHICLES has the ability to update its software through an Over-The-Air (OTA) link. As software updates become available for new features, and/or patches, the software update screen (pop-up) shown in Figure 1 will automatically be displayed. Much like cell phone and computer updates, this is a normal feature which allows the user to choose when an update is downloaded. ï· It is recommended that while in the retailer inventory and this pop-up appears, that âYesâ is selected to provide the latest software version to the client at delivery. NOTE: If the ignition is turned OFF in the middle of a download, it will automatically restart when the ignition is turned back ON. To avoid risk of death or serious personal injury when updating software: ï· Park the vehicle in a secure, safe, well-ventilated location that is open to the air and apply the parking brake. ï· Do not allow people who need assistance, children, and pets to be in the vehicles during the software update. When one of the following is selected: Yes: The pop-up is hidden and the download starts in the background. Later: The pop-up is hidden and displayed again in the next key cycle (after cold start). ï· To manually start the software update, select: Info > System Information > Software Update > Start Software Update
Associated Products (2)Associated Documents - April 28, 2022•Document ID: 10213156Service Bulletin/Repair InstructionsSEAT BELTS
- Mfr Comm. #:
- ITB22-021
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummarySEAT BELT REMINDER SERVICE INFORMATION SERVICE INFORMATION On the APPLIED VEHICLES, there are a variety of Seat Belt Warning Lights and Chimes. Refer to the information in this bulletin, along with the related vehicle ownerâs manual.
Associated Products (3)Associated Documents - April 26, 2022•Document ID: 10212027Service Bulletin/Repair InstructionsAIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS
- Mfr Comm. #:
- ITB19-024B
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryDTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (50)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti QX502019 Infiniti QX602019 Infiniti QX80+ 30 moreAssociated Documents - April 21, 2022•Document ID: 10213155Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB22-020
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummaryTELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the TCU must be reset to re-enable the automatic collision notification function. Some models will store DTC B2E1B-97 (Automatic eCAll locked) as âCURRENTâ when this function is disabled. This bulletin describes how to reset the TCU after an automatic collision notification has been performed. For models with B2E1B-97 (Automatic eCAll locked) set as âCURRENTâ, complete the SERVICE PROCEDURE starting on page 2, and then erase DTCs after confirming TCU condition is âUNLOCKâ.
Associated Products (14)Associated Documents - April 19, 2022•Document ID: 10213154Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- ITB22-018
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummaryâSERVICE AT POWER REDUCEDâ WARNING DISPLAYED AND DTC P0715 STORED IN THE TCM IF YOU CONFIRM The client states the âService AT Power reducedâ warning message (Figure 1) is/was displayed, AND DTC P0715 (INPUT SPEED SENSOR A) is the only DTC stored in the TCM. NOTE: DTC P0715 may be stored as âPastâ. ACTION 1. Confirm the current TCM part number. 2. Reprogram the TCM, if applicable. NOTE: If DTC P0715 stores again after successful reprogramming, refer to ASIST and the ESM for further diagnosis/repairs.
Associated Products (1)Associated Documents - April 12, 2022•Document ID: 10213153Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB22-017
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummaryB2E01-96 (INTERNAL BATTERY) DTC STORED AS CURRENT IN IVC SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 (Internal battery) to be cleared in the Telematics Control Unit (TCU). If DTC B2E01-96 is Current/Active in the TCU, and no additional Current/Active DTCs are present in the TCU, perform the SERVICE PROCEURE starting on page 2.
Associated Products (14)Associated Documents - April 8, 2022•Document ID: 10213693Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- PC883 QX60 - Aud
- Date Added:
- June 8, 2022
- Manufacturer:
- INFINITI
SummaryAudio Amplifier Reprogram Voluntary Service Campaign ***** Campaign Summary ***** INFINITI has reclassified the previously announced quality action (PC870) for new vehicle inventory as a Voluntary Service Campaign to inspect the audio amplifier and, if necessary, reprogram or replace the audio amplifier on 774 specific 2022 QX60 vehicles identified in Service Comm and DBS National Service History. Due to a software bug, the software may not block or turn off Controller Area Network (CAN) messages during the boot up sequence. This CAN message overload may cause the audio amplifier to go into a protective state. If this condition occurs, the audio amplifier will stop producing sound. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History â Open Campaign I.D. PC883 ⢠New vehicles in retailer inventory can also be identified through the attached VIN list or by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠Please continue to check newly arriving inventory for campaign applicability. 2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to ensure client satisfaction. 3. Retailers should use ITB22-016 to correct any vehicles subject to this campaign. 4. Once repaired, retailers should submit the claim, using the claims coding provided, and release the vehicle.
Associated Products (1)Associated Documents - April 7, 2022•Document ID: 10213152Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB22-016
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummaryVOLUNTARY SERVICE CAMPAIGN 2022 QX60; AUDIO AMPLIFIER REPROGRAM INTRODUCTION Infiniti is conducting this voluntary service campaign, on certain specific model year 2022 QX60 vehicles, to reprogram the audio amplifier. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PC883 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailerâs inventory.
Associated Products (1)Associated Documents - April 5, 2022•Document ID: 10213151Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- ITB22-015
- Date Added:
- June 3, 2022
- Manufacturer:
- INFINITI
SummarySERVICE INFORMATION FOR FUEL GAUGE INACCURATE WITH DTCS STORED IN ECM SERVICE INFORMATION If a fuel level sensor has been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire âFuel Level Sensor Unit, Fuel Filter and Fuel Pump Assemblyâ (fuel pump assembly). The fuel level sensor can be replaced separately. ï· P0460 (FUEL LEV SEN SLOSH) ï· P0461 (FUEL LEVEL SENSOR) ï· P0462 (FUEL LEVL SEN/CIRC) ï· P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.
Associated Products (47)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX602021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L+ 27 moreAssociated Documents - March 29, 2022•Document ID: 10211970Service Bulletin/Repair InstructionsPOWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION
- Mfr Comm. #:
- 2015-2018 QX60 C
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryCVT Variable Transmission (CVT) Class Action Owner Notification On March 23, 2022, the Court presiding over a class action lawsuit gave final approval to a proposed settlement under which the CVT warranty will be extended for the following vehicle: 2015-2018 QX60 *Not including QX60 Hybrid model vehicles The approved settlement and the warranty extension are expected to become effective by June 1, 2022. Additional communication will be distributed prior to the warranty extension going into effect. To be clear, for the time being there is no warranty extension, and you should proceed with CVT-related claims as outlined below in bullet point three (3) under What Retailers Should Do. ***** What Retailers Should Do ***** 1. No action is necessary at this time. INFINITI will provide additional instructions prior to the effective date of the extended warranty, which is expected to be June 1, 2022. 2. If a client contacts the retailer with a CVT concern in an owned or leased vehicle, retailers should use the appropriate Technical Service Bulletin (TSB) to diagnose the root cause of the client concern and identify the correct repair to resolve the client concerns. NOTE: Retailers will need to follow the warranty process and obtain pre-approval from the Powertrain Call Center (800-973-9992 Option 2) for any vehicles requiring CVT assemblies to be replaced. Valve bodies and CVT belt and pulley kits do not require pre-authorization. 3. If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair estimate for test drive, diagnosis, and repair after consulting the Goodwill rental guidelines available in the Assurance Product Resources Manual (APRM) for detailed information regarding application of rental reimbursement.
Associated Products (5)Associated Documents - March 24, 2022•Document ID: 10211985Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB22-012
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryHEADREST DVD DISPLAY ISSUES IF YOU CONFIRM One or both of the headrest DVD displays are inoperative. OR One or both of the headrest DVD displays are gray (fuzzy) and then change to a solid blue color before displaying the image from the DVD. ACTION Install 2 service jumper harnesses, which connect from each headrest DVD display to the video distributor.
Associated Products (5)Associated Documents - March 18, 2022•Document ID: 10211984Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; STRUCTURE:BODY
- Mfr Comm. #:
- ITB22-011
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryAUTOMATIC BACK DOOR INOPERATIVE SERVICE INFORMATION If you confirm the automatic (power) back door is inoperative (e.g., the door will not open, close, latch, etc.): ï· Refer to ASIST and the ESM for diagnostic information. ï· If further troubleshooting per the ESM is needed, note that the Automatic Back Door Control Unit only needs to be recalibrated per the Work Procedure in CONSULT if the following work is performed: o Removing and installing, or replacing the Automatic Back Door Control Unit o Removing and installing, or replacing the Automatic Back Door Spindle Unit o Removing and installing, or replacing the Back Door Assembly NOTE: Attempting to recalibrate the Automatic Back Door Control Unit while troubleshooting other components in the Power Back Door (PBD) system such as the hatch latch, electrical wiring harnesses, control buttons or touch sensors, can cause the recalibration to fail, which erroneously generates DTC B2428-54 (AUTOMATIC BACK DOOR CONTROL UNIT) and leads to unnecessary replacement of the Automatic Back Door Control Unit.
Associated Products (1)Associated Documents - March 15, 2022•Document ID: 10211983Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC
- Mfr Comm. #:
- ITB22-010
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummarySERVICE INFORMATION FOR BRAKE SWITCH ADJUSTMENT FOR DTC C1142 AND/OR C1116 STORED SERVICE INFORMATION DTC C1142 (PRESS SEN CIRCUIT) and/or C1116 (STOP LAMP SW) may be stored if the Stop Lamp Switch and/or the Brake Pedal Position Switch are out of adjustment. Before replacing any components for DTCs C1142 (PRESS SEN CIRCUIT) and/or C1116 (STOP LAMP SW), stored as past or current, confirm that the Stop Lamp Switch and the Brake Pedal Position Switch are properly adjusted. If either the Stop Lamp Switch and/or the Brake Pedal Position Switch are found to be out of adjustment, adjust them as per the ESM, and then clear the DTCs and perform DTC confirmation. ï· Refer to the ESM: BRAKES > BRAKE SYSTEM > PERIODIC MAINTENANCE > BRAKE PEDAL > Adjustment
Associated Products (1)Associated Documents - March 15, 2022•Document ID: 10211973Service Bulletin/Repair InstructionsEQUIPMENT:MECHANICAL; POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
- Mfr Comm. #:
- ITB12-072G
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryINFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (14)Associated Documents - March 3, 2022•Document ID: 10211976Service Bulletin/Repair InstructionsCOMMUNICATION:MANUFACTURER TELEMATICS
- Mfr Comm. #:
- ITB19-029C
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryTELEMATICS (IVC) SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (14)Associated Documents - March 1, 2022•Document ID: 10212018Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- PC870 2022 QX60
- Date Added:
- May 20, 2022
- Manufacturer:
- INFINITI
SummaryAudio Amplifier ***** Retailer Announcement ***** INFINITI is conducting a quality action on 18 specific 2022 QX60 (L51) vehicles to inspect the Audio Amplifier and, if necessary, reprogram or replace the audio amplifier. Due to an internal software concern, the audio amplifier may stop producing sound. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History â Open Campaign I.D. PC870 ⢠New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). ï§ Refer to IPSB 15-286 for additional information ⢠Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action. 3. The service department should submit the applicable warranty claim for the action performed so the campaign can be closed on Service Comm. ***** Retailer Responsibility ***** It is the retailerâs responsibility to check Service Comm or DBS National Service History â Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter.
Associated Products (1)Associated Documents - February 22, 2022•Document ID: 10208938Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB18-035B
- Date Added:
- March 12, 2022
- Manufacturer:
- INFINITI
SummarySECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (4)Associated Documents - February 22, 2022•Document ID: 10208937Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB17-060B
- Date Added:
- March 12, 2022
- Manufacturer:
- INFINITI
SummaryINFINITI; INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Associated Products (16)Associated Documents - February 22, 2022•Document ID: 10208933Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM; ELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB13-052D
- Date Added:
- March 12, 2022
- Manufacturer:
- INFINITI
SummaryINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (60)2022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX602021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti QX302019 Infiniti QX50+ 40 moreAssociated Documents - February 22, 2022•Document ID: 10208930Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB13-006C
- Date Added:
- March 12, 2022
- Manufacturer:
- INFINITI
SummaryCAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Associated Products (160)2022 Infiniti Q502022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX802020 Infiniti Q502020 Infiniti Q602020 Infiniti QX502020 Infiniti QX602020 Infiniti QX802019 Infiniti Q502019 Infiniti Q602019 Infiniti Q702019 Infiniti Q70L2019 Infiniti QX302019 Infiniti QX50+ 140 moreAssociated Documents